Temporary Contract, Casual Hours (up to 40 hours per week) Uniform Provided Full Driving Licence required Must have own vehicle with fuel expenses to be paid Are you an experienced Plumber or Carpenter looking for your next role within Social Housing? Are you a versatile professional who can address a range of property needs efficiently? Are you looking for an employer where you feel included, valued, respected and proud to be part of a progressive and innovative organisation? Our skilled tradespeople are at the heart of what we do and have the chance to make a real difference every day. With a supportive team, ongoing training, great benefits, and a focus on wellbeing, GCH is the place where your skills can thrive, and your efforts are genuinely appreciated. Here at Gloucester City Homes, we re looking for reliable and skilled tradespeople to join our team on a casual basis. This role is ideal for those who wants flexible working arrangements and the opportunity to take on jobs as they become available. You ll repair, maintain and install multiple trade items including roof, structure and fabric of buildings internal & external, service supplies, fixtures & fittings and other products associated with plumbing, carpentry and wet trades to a high standard to GCH customers homes and commercial premises. You ll work in accordance with prescribed work schedules, the Health & Safety at Work Act (1974) and to GCH established standard policy & procedures set for delivery of exceptional customer service. Liaising with both internal and external customers, line manager/supervisor, scheduler and colleagues appropriately and promptly, you ll ensure those connected or involved in your work are aware of progress and action taken or action required to rectify any identified defect/s, concerns or accounts of resident vulnerability Completing a high percentage of jobs as first time fix to achieve excellent customer satisfaction. We d like you to Hold a City & Guilds / NVQ Level 2 or above in an associated trade/craft. Have previous experience in applying multi trade skills to the installation, repair and maintenance of fixtures, fittings and fitments. Have experience of working in a customer responsive environment. Have full working knowledge of Health & Safety requirements related to workshop practice and maintenance. Be able to prioritise and organise own workload. Be a problem solver with a positive can-do attitude. Be able to interpret manufacturers instructions/technical manuals and drawings (desirable). Be IT literate, comfortable working with electronic devices, PDA s, tablets and computers (desirable). Closing Date: 23rd October 2025. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Oct 08, 2025
Full time
Temporary Contract, Casual Hours (up to 40 hours per week) Uniform Provided Full Driving Licence required Must have own vehicle with fuel expenses to be paid Are you an experienced Plumber or Carpenter looking for your next role within Social Housing? Are you a versatile professional who can address a range of property needs efficiently? Are you looking for an employer where you feel included, valued, respected and proud to be part of a progressive and innovative organisation? Our skilled tradespeople are at the heart of what we do and have the chance to make a real difference every day. With a supportive team, ongoing training, great benefits, and a focus on wellbeing, GCH is the place where your skills can thrive, and your efforts are genuinely appreciated. Here at Gloucester City Homes, we re looking for reliable and skilled tradespeople to join our team on a casual basis. This role is ideal for those who wants flexible working arrangements and the opportunity to take on jobs as they become available. You ll repair, maintain and install multiple trade items including roof, structure and fabric of buildings internal & external, service supplies, fixtures & fittings and other products associated with plumbing, carpentry and wet trades to a high standard to GCH customers homes and commercial premises. You ll work in accordance with prescribed work schedules, the Health & Safety at Work Act (1974) and to GCH established standard policy & procedures set for delivery of exceptional customer service. Liaising with both internal and external customers, line manager/supervisor, scheduler and colleagues appropriately and promptly, you ll ensure those connected or involved in your work are aware of progress and action taken or action required to rectify any identified defect/s, concerns or accounts of resident vulnerability Completing a high percentage of jobs as first time fix to achieve excellent customer satisfaction. We d like you to Hold a City & Guilds / NVQ Level 2 or above in an associated trade/craft. Have previous experience in applying multi trade skills to the installation, repair and maintenance of fixtures, fittings and fitments. Have experience of working in a customer responsive environment. Have full working knowledge of Health & Safety requirements related to workshop practice and maintenance. Be able to prioritise and organise own workload. Be a problem solver with a positive can-do attitude. Be able to interpret manufacturers instructions/technical manuals and drawings (desirable). Be IT literate, comfortable working with electronic devices, PDA s, tablets and computers (desirable). Closing Date: 23rd October 2025. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
12 Months Fixed Term Contract, Full Time (37.5 hours per week) Monday to Friday (8am - 5pm) At GCH, we're more than just a housing provider we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for customers across Gloucestershire. We re now seeking a Senior Customer Relationship Advisor to support the Customer Experience Manager in leading the Customer Experience team. You ll lead your team to champion exceptional customer experiences by resolving queries with empathy, care, and a commitment to understanding customer needs. Ensuring the team delivers a great customer experience and that the Customer Relationship Advisors deliver resolution of customer enquiries at the first point of contact, you ll take ownership of customer issues, be it via telephone, social media, email or the GCH website and provide a great customer experience to all customers, that is focused on listening and exercising autonomy to find suitable solutions. You ll develop relationships with the Customer Experience team and other colleagues across GCH to facilitate knowledge transfer and achieve positive outcomes for customers, as well as manage a caseload of planned work, including pro-active outbound communication campaigns and support with core housing management activities. Responsible for resolving, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour), you ll provide advice and signposting to information as appropriate. We d like you to Hold a relevant technical housing qualification, such as a level 3 diploma in Housing Management, together with a line management qualification equivalent to ILM 3. Have experience at Team Leader/Supervisor level, successfully leading, coaching, and motivating staff within a customer-facing business. Have experience of the Social Housing sector, delivering core housing management services with a focus on continuous service improvement. Have a good understanding of housing and property management, especially relating to tenancy, repairs, and neighbourhood management. Have experience of complaints resolution, diagnosing issues and facilitating solutions. Have experience of problem solving and complaints resolution together with making informed decisions when assisting and supporting staff in dealing with complex or challenging cases. Be computer literate, comfortable using Microsoft Office packages, housing, and CRM systems as well as call handling software. Closing Date: 9th October 2025. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Sep 24, 2025
Contractor
12 Months Fixed Term Contract, Full Time (37.5 hours per week) Monday to Friday (8am - 5pm) At GCH, we're more than just a housing provider we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for customers across Gloucestershire. We re now seeking a Senior Customer Relationship Advisor to support the Customer Experience Manager in leading the Customer Experience team. You ll lead your team to champion exceptional customer experiences by resolving queries with empathy, care, and a commitment to understanding customer needs. Ensuring the team delivers a great customer experience and that the Customer Relationship Advisors deliver resolution of customer enquiries at the first point of contact, you ll take ownership of customer issues, be it via telephone, social media, email or the GCH website and provide a great customer experience to all customers, that is focused on listening and exercising autonomy to find suitable solutions. You ll develop relationships with the Customer Experience team and other colleagues across GCH to facilitate knowledge transfer and achieve positive outcomes for customers, as well as manage a caseload of planned work, including pro-active outbound communication campaigns and support with core housing management activities. Responsible for resolving, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour), you ll provide advice and signposting to information as appropriate. We d like you to Hold a relevant technical housing qualification, such as a level 3 diploma in Housing Management, together with a line management qualification equivalent to ILM 3. Have experience at Team Leader/Supervisor level, successfully leading, coaching, and motivating staff within a customer-facing business. Have experience of the Social Housing sector, delivering core housing management services with a focus on continuous service improvement. Have a good understanding of housing and property management, especially relating to tenancy, repairs, and neighbourhood management. Have experience of complaints resolution, diagnosing issues and facilitating solutions. Have experience of problem solving and complaints resolution together with making informed decisions when assisting and supporting staff in dealing with complex or challenging cases. Be computer literate, comfortable using Microsoft Office packages, housing, and CRM systems as well as call handling software. Closing Date: 9th October 2025. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Specialist Support Worker Young People (18-25) Located at: Hewmar House, London Road, Gloucester Salary: £32,208.75 Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. Hewmar House is designed to support young people aged 18-25 at risk of homelessness and rough sleeping. After opening the service in February 2025, it has gone from strength-to-strength, and we are incredibly proud of the support that we are able to offer to young people in need. We re now seeking a Specialist Support Worker, which is a key role within the servicein providing effective, one-to-one, intensive, person-centred support to the young people that live in Hewmar House. Within the role, you ll use a range of tools and techniques and deliver a flexible and inclusive support package to build confidence and independence. Working closely with the customers, you ll develop individual support plans and build trust and confidence to ensure the agreed plans are monitored regularly and the progress is tracked, recorded and reported as part of the success outcomes. You ll understand any cultural stereotypes and biases based on historical and gender issues, sexual orientation, age, religion, disability, geography, race or ethnicity that impact the customer to support the implementation of a trauma informed practices, and provide support that is flexible and versatile, breaking down barriers and valuing differences. We d like you to have An NVQ Level 3 in Health & Social Care (Children and young people). A Level 4 Certificate in Working with Children, Individuals and families & a certificate in Counselling. Proven understanding and experience of working with young people in a support environment and trauma informed practices. Experience of working with and delivering a support plan framework which is outcome focused. Experience of problem solving and making informed decisions. Experience of working with the complex and chaotic lifestyles cohort to deliver success outcomes. Current knowledge and understanding of Housing Law and its application within social housing. Thorough understanding and up to date knowledge of homeless legislation and best practice and its implications for clients and housing organisations. A clear understanding of safeguarding, and risk assessments. Excellent communication and interpersonal skills with a strong customer focus and an ability to understand the needs and perceptions of different stakeholders. Please note: This is not a physical/personal care role. Our support is based around helping to tackle the impacts of trauma, increasing confidence and independence, as well as improving and developing life and tenancy management skills, to enable successful move-on to independent accommodation. This role is 37 hours per week on a 7-day rota, which includes regular weekends. The role does not include any night shifts. Shifts occur within the hours of 07 00 (7.24 hours per shift). GCH does not offer international sponsorship Closing Date Monday 29th September 2025 at 17:00. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we d be delighted to hear from you!
Sep 24, 2025
Full time
Specialist Support Worker Young People (18-25) Located at: Hewmar House, London Road, Gloucester Salary: £32,208.75 Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. Hewmar House is designed to support young people aged 18-25 at risk of homelessness and rough sleeping. After opening the service in February 2025, it has gone from strength-to-strength, and we are incredibly proud of the support that we are able to offer to young people in need. We re now seeking a Specialist Support Worker, which is a key role within the servicein providing effective, one-to-one, intensive, person-centred support to the young people that live in Hewmar House. Within the role, you ll use a range of tools and techniques and deliver a flexible and inclusive support package to build confidence and independence. Working closely with the customers, you ll develop individual support plans and build trust and confidence to ensure the agreed plans are monitored regularly and the progress is tracked, recorded and reported as part of the success outcomes. You ll understand any cultural stereotypes and biases based on historical and gender issues, sexual orientation, age, religion, disability, geography, race or ethnicity that impact the customer to support the implementation of a trauma informed practices, and provide support that is flexible and versatile, breaking down barriers and valuing differences. We d like you to have An NVQ Level 3 in Health & Social Care (Children and young people). A Level 4 Certificate in Working with Children, Individuals and families & a certificate in Counselling. Proven understanding and experience of working with young people in a support environment and trauma informed practices. Experience of working with and delivering a support plan framework which is outcome focused. Experience of problem solving and making informed decisions. Experience of working with the complex and chaotic lifestyles cohort to deliver success outcomes. Current knowledge and understanding of Housing Law and its application within social housing. Thorough understanding and up to date knowledge of homeless legislation and best practice and its implications for clients and housing organisations. A clear understanding of safeguarding, and risk assessments. Excellent communication and interpersonal skills with a strong customer focus and an ability to understand the needs and perceptions of different stakeholders. Please note: This is not a physical/personal care role. Our support is based around helping to tackle the impacts of trauma, increasing confidence and independence, as well as improving and developing life and tenancy management skills, to enable successful move-on to independent accommodation. This role is 37 hours per week on a 7-day rota, which includes regular weekends. The role does not include any night shifts. Shifts occur within the hours of 07 00 (7.24 hours per shift). GCH does not offer international sponsorship Closing Date Monday 29th September 2025 at 17:00. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we d be delighted to hear from you!
3 Years Fixed Term Contract Flexible with mix of online and in person meetings in Gloucester £4,500 per annum and relevant training ( An uplift in salary is expected to come into effect in 2026) Approx. two days per month plus preparation time, and up to four strategic planning days per year. At Gloucester City Homes, we support approximately 12,500 customers in around 5,000 homes in Gloucester - the city and its people are everything that we re about. We re one team with a focus to provide safe and secure homes where people in our community can thrive. Do your values and motivations align with our purpose? Do you think you can bring a different perspective to our boardroom? We re seeking individuals who d like to help us build on what we ve already achieved, by joining as Non-Executive Directors on our Board and relevant committees. You ll bring an expertise in financial services or treasury management alongside a passion for Gloucester. You ll use your knowledge to effectively challenge and positively impact on our work in these areas. We d love to hear from people with lived experience in the social housing sector, or from a group that is underrepresented on boards, such as people with a disability. Maybe this feels like you, but you think you don t fit the mould of a typical Board Member ? If so, you re likely to be just who we re looking for. Diversity is key to the success of our organisation, and our board is no different. It s vital to us that our board represents the diverse backgrounds and communities which our customers are from. An understanding of, and interest in, the housing sector, and regulatory context in which we operate, would be useful, but isn t essential. Training and support will be provided. What is key, is keeping customers at the heart of our strategic decision making, with our values of Pride, Quality, Integrity and Innovation particularly resonating with you. Why us? You may have sensed that we re not just any social housing provider. We look to do things differently to achieve our commitment to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. We have strong community roots and an ambitious five-year strategy, which we re refreshing right now. In the last year we ve undergone significant change in our operating environment, regulatory framework and with the needs and expectations of customers and colleagues. Our Governance structure is key to enabling us to continue to excel and support our vision of building homes and communities where people can thrive. Application Information For more information on the role accountabilities and skills required, please check out the job recruitment pack On the following pages you ll find information about GCH, which will provide you with a good overview and help you complete your application. We re interested to know about you, your skills and knowledge, and your motivations and how these align with our vision and values. We re interested to know about you, your skills and knowledge, and your motivations and how these align with our vision and values. To help demonstrate this, please provide a CV and Supporting Video. Supporting videos can be sent to our Comms team on WhatsApp via the number - (phone number removed). If you are unable to provide a video, please do get in touch with the recruitment team to discuss alternatives. t s important to us that our board represents the diverse backgrounds and communities which we serve. We re not there yet in reflecting the wider organisation and our community on our board, and this is something we re committed to addressing. Please let us know if you require any reasonable adjustments during the application process, including this document in a different format. Closing Date: Friday 10th October 2025. We ll complete shortlisting throughout the period of the advert, so the closing date may be brought forward if a suitable candidate is found. So, do send us your application at your earliest possible convenience.
Sep 22, 2025
Full time
3 Years Fixed Term Contract Flexible with mix of online and in person meetings in Gloucester £4,500 per annum and relevant training ( An uplift in salary is expected to come into effect in 2026) Approx. two days per month plus preparation time, and up to four strategic planning days per year. At Gloucester City Homes, we support approximately 12,500 customers in around 5,000 homes in Gloucester - the city and its people are everything that we re about. We re one team with a focus to provide safe and secure homes where people in our community can thrive. Do your values and motivations align with our purpose? Do you think you can bring a different perspective to our boardroom? We re seeking individuals who d like to help us build on what we ve already achieved, by joining as Non-Executive Directors on our Board and relevant committees. You ll bring an expertise in financial services or treasury management alongside a passion for Gloucester. You ll use your knowledge to effectively challenge and positively impact on our work in these areas. We d love to hear from people with lived experience in the social housing sector, or from a group that is underrepresented on boards, such as people with a disability. Maybe this feels like you, but you think you don t fit the mould of a typical Board Member ? If so, you re likely to be just who we re looking for. Diversity is key to the success of our organisation, and our board is no different. It s vital to us that our board represents the diverse backgrounds and communities which our customers are from. An understanding of, and interest in, the housing sector, and regulatory context in which we operate, would be useful, but isn t essential. Training and support will be provided. What is key, is keeping customers at the heart of our strategic decision making, with our values of Pride, Quality, Integrity and Innovation particularly resonating with you. Why us? You may have sensed that we re not just any social housing provider. We look to do things differently to achieve our commitment to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. We have strong community roots and an ambitious five-year strategy, which we re refreshing right now. In the last year we ve undergone significant change in our operating environment, regulatory framework and with the needs and expectations of customers and colleagues. Our Governance structure is key to enabling us to continue to excel and support our vision of building homes and communities where people can thrive. Application Information For more information on the role accountabilities and skills required, please check out the job recruitment pack On the following pages you ll find information about GCH, which will provide you with a good overview and help you complete your application. We re interested to know about you, your skills and knowledge, and your motivations and how these align with our vision and values. We re interested to know about you, your skills and knowledge, and your motivations and how these align with our vision and values. To help demonstrate this, please provide a CV and Supporting Video. Supporting videos can be sent to our Comms team on WhatsApp via the number - (phone number removed). If you are unable to provide a video, please do get in touch with the recruitment team to discuss alternatives. t s important to us that our board represents the diverse backgrounds and communities which we serve. We re not there yet in reflecting the wider organisation and our community on our board, and this is something we re committed to addressing. Please let us know if you require any reasonable adjustments during the application process, including this document in a different format. Closing Date: Friday 10th October 2025. We ll complete shortlisting throughout the period of the advert, so the closing date may be brought forward if a suitable candidate is found. So, do send us your application at your earliest possible convenience.
