Personnel Solutions (Midlands) Ltd

I am recruiting for a Telesales Agent who can booking appointments to maximise sales through high quality leads and working as a team towards agreed set targets and profitability goals. You will also provide a high level of sales support by ensuring all queries are responded to in an efficient, professional and timely manner. KEY ROLES AND RESPONSIBILITIES 1. Identify opportunities, produce leads and book appointments for the New Business Development Manager with the emphasis on high quality leads 2. To manage and maintain the database and proactively follow up leads generated from database and external enquiries, making 60-70 calls per day. 3. Use of initiative to identify and follow up opportunities with companies who are not already on the database. 4. Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business. 5. To set up and send targeted sector mail merges each month with follow up call. 6. Following MailChimp mailing to contact key organisations who have shown an interest. 7. To form relationships with Key individual in potential client sectors 8. To manage the enquiries inbox with the help of the team and actions emails accordingly 9. To help identify tender opportunities via portals and subsidiaries 10. Qualify new data as well as prospecting for new leads 11. Work closely with the New Business Manager and New Business Coordinator to achieve sales objectives 12. Attend monthly meetings with New Business team to update information and discuss any issues. 13. Liaise effectively with all departments within the business to ensure customer requirements are met. 14. Contribute to the team performance by sharing and implementing Best Practice ideas. 15. Provide some administrative support such as filling out set forms and monitoring and sending emails. Knowledge, Skills, Experience Computer literate/keyboard skills At least 1 2 years working within a sales environment preferably in a proactive appointment making / telemarketing role Excellent telephone skills High degree of accuracy Demonstrated ability to prioritise issues Intellectual Demands Must have minimum O level/GCSE Maths and English Ability to adapt procedures to a new and more effective way of working (in relation primarily to database management) Skills with People Ability to build strong working relationships (internal/external) Excellent communication skills verbal and written Ability to persuade, influence and negotiate effectively at all levels within and outside the organisation Hours for this role are Monday- Friday 9am- 4.30pm.

ONGOING CUSTOMER SERVICE AGENT ROLES AVAILABLE IN AVONMOUTH DUE TO START AUGUST/ SEPTEMBER 2026 Duties Manage incoming customer enquiries via phone and email, ensuring professional phone etiquette at all times. Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our database. Communicate effectively with customers to understand their needs and provide appropriate solutions. Collaborate with team members to streamline processes and improve service delivery. Analyse customer feedback and service data to identify areas for improvement. Experience Previous experience in an administrative or customer service role is preferred. Proficiency in data entry with attention to detail is essential. Strong interpersonal skills with the ability to communicate clearly and effectively. Experience in upselling or sales support is an advantage but not mandatory. A proactive attitude towards problem-solving and a willingness to learn new skills are essential for success in this role. Hours for this role are Monday- Friday 8.30am - 5pm. The role is based in Avonmouth, ideally candidates will need to live locally or drive. Successful candidates will need to be available to start ASAP. This is an ongoing temporary role which is likely to be ongoing for at least 6 months.

Personnel Solutions are recruiting for a Transport Manager to join their client in Leicestershire (LE12). The successful candidate will be joining a new transport team as the business are bringing their haulage and transport operations in-house. This is a fantastic opportunity to help manage a new team and be part of an exciting time for this particular business. This position involves managing logistics, ensuring efficient supply chain processes, and leading a team to deliver exceptional customer service. The ideal candidate will possess strong leadership qualities and demonstrate effective communication skills to liaise with various stakeholders. Hours - 8.30am - 5pm Monday to Friday (an element of flexibility is require) Up to 50k doe National CPC required as will be required to go on company O License. Responsibilities Oversee daily transport operations, ensuring timely and efficient delivery of goods. Manage logistics and supply chain activities to optimise performance and reduce costs. Lead and develop the transport team, fostering a culture of excellence and accountability. Coordinate with drivers to ensure compliance with regulations and safety standards. Maintain accurate records of transportation activities using Microsoft Office applications. Develop and implement strategies for improving customer service in transport operations. Monitor vehicle maintenance schedules and ensure fleet compliance with legal requirements. Collaborate with other departments to align transport activities with overall business objectives. Skills Proven management experience within a transport or logistics environment. Strong driving knowledge and understanding of transportation regulations. Proficiency in logistics and supply chain management principles. Advanced computer literacy, including Microsoft Word, Excel, Outlook, and general IT skills. Excellent organisational skills to manage multiple tasks effectively. Strong leadership capabilities to motivate and guide team members. Exceptional communication skills in English for clear interaction with clients and colleagues. A commitment to delivering high-quality customer service at all times. To apply for this Transport Manager position, please do so online and a member of the team will be in touch!