Action for Carers (Surrey)

Young Carer Manager Location: Astolat with opportunity for hybrid working. Salary : £40,000 £43,076 (Full Time Equivalent) Are you excited by leading a passionate team to deliver youth clubs, weekend socials and wellbeing activities that give young carers the respite, connection and support they deserve? Do you thrive on creating safe, inspiring spaces where children and young people can grow in confidence, build resilience and feel part of a vibrant community? Are you someone who brings curiosity, energy and a solution focused mindset to service delivery to strengthen systems, improve quality and champion excellence? Do you enjoy building strong partnerships with schools, community groups and local organisations to reach young carers who may otherwise remain unseen? And do you have the commitment to work flexibly across evenings and weekends yourself role modelling this approach and support, guide and manage a team delivering sessions around young carers school commitments and family responsibilities? If you re nodding along, you may be the Young Carers Manager we re looking for, someone ready to lead with purpose, shape a high impact programme across Surrey, and help young carers feel supported, included and empowered. The Details Full-time role (36 hours per week) offering the scope to lead a dynamic service that supports young carers across Surrey. Hybrid working you ll split your time between our Guildford office, your home, and community locations across the County. You ll be in the office weekly as part of staying connected with the wider team. A driving licence and access to a car are essential, as the role involves regular travel across Surrey to support teams, partners and service delivery. You ll oversee a team who work flexibly across evenings and weekends, ensuring clubs, sessions and activities are accessible for young carers around school commitments and family responsibilities You ll be reporting to our Chief Operating Officer, working closely with the Engage & Connect leadership team. The Young Carers Manager is responsible for the strategic and operational leadership and delivery of the Engage and Connect service for children (5-12) and young people (12-16). This role will manage the team of Primary & Secondary Coordinators across Surrey, ensuring the delivery of a consistent, high-contact programme of regular respite and peer support. A key focus is establishing strategic community partnerships to drive recruitment targets and ensuring the rigorous application of support planning frameworks. The manager will oversee all operational aspects, including the quality of youth clubs, weekend socials, and holiday programmes, ensuring they are outcome-focused, safely delivered, and effectively supported by the organisation's digital tools. Person Specification • Proven experience managing services or programmes for children and young people. Experience leading teams, ideally across multiple locations. Strong programme management skills including planning, delivery and evaluation. Knowledge of safeguarding principles and best practice. Understanding of the challenges faced by young carers. Experience using digital tools and platforms to support service delivery. Ability to inspire and support staff to deliver high-quality services. Strong relationship-building skills with young people, families and partners. Analytical approach to monitoring impact and improving services. Willingness to participate in an emergency on-call rota. Level 4 qualification in youth work, education, social work (or willingness to achieve). Full UK driving licence and access to a vehicle. Why Work With Us At Action for Carers Surrey, we re committed to creating a supportive, inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence , ensuring you feel appreciated and empowered in both your work and personal life. To Apply If you feel you are a suitable candidate and would like to work for Action for Carers, please click apply to be redirected to our website to complete your application. The deadline for applications is 10am on Friday 17th April. Depending on the volume of applications received, telephone screening may take place between Tuesday 21st April and Thursday 23rd April 2026. Shortlisted candidates will be invited to attend an interview at our offices in Guildford, Surrey. Interviews will be held between Monday 27th and Wednesday 29th April 2026, and applicants should ensure they are available on at least one of these dates.

Trainer Location: Astolat with opportunity for hybrid working. Salary : £31,517 £32,493 (Full Time Equivalent) Do you enjoy creating and delivering training that empowers people and builds confidence from unpaid carers to professionals across education, health and social care? Are you excited by designing engaging, accessible sessions and adapting your approach to meet the needs of different audiences? Do you thrive in a role that blends facilitation, creativity and collaboration? If so, you could be our Trainer helping increase awareness, strengthen partnerships and make a meaningful difference for unpaid carers across Surrey. We welcome job share applicants: This is a full time position; however, we are open to it being shared between two people working 0.5 FTE each. If you re interested in applying as part of a job share, please indicate this in your application. The Details Hybrid working you ll split your time between our Guildford office, your home, and community locations across the County You ll be in the office weekly as part of staying connected with the wider team A driving licence and access to a car are essential, as the role involves regular travel across Surrey You ll be reporting to our Community & Partnerships Manager Role Overview The Trainer is responsible for creating and delivering high-quality training and development programmes for unpaid carers, professionals in the Education, Health & Social care sectors, and for corporate partners. This role is key to empowering carers with knowledge about their rights, and upskilling professionals and businesses to better support carers. The Trainer will also facilitate 'train the trainer' sessions to build capacity and extend the reach of the service's educational mission. Person Specification Proven experience in designing and delivering training to adult learners Experience in developing inclusive and accessible training materials for diverse audiences Experience in evaluating training effectiveness and adapting approaches based on feedback and outcomes. Strong understanding of adult learning principles and training methodologies. Sound knowledge of safeguarding principles and procedures, with the ability to embed these into training content. Awareness of barriers faced by unpaid carers and the importance of inclusive practice in community engagement. Excellent presentation, facilitation, and group management skills. Ability to communicate clearly and effectively with a wide range of stakeholders. Strong interpersonal skills, with the ability to build trust and rapport. Competence in creating engaging and accessible training resources using digital tools and formats. Demonstrate a thorough understanding of health and safety procedures Ability to proactively identify and manage risks to ensure a safe environment for all participants Ability to work independently and collaboratively within a team. A formal training qualification (e.g., PTLLS/AET) or a commitment to achieve this within the first 6 months of employment. Full UK driving licence and access to a vehicle. Why Work With Us At Action for Carers Surrey, we re committed to creating a supportive, inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence , ensuring you feel appreciated and empowered in both your work and personal life. Our Benefits Include: Generous annual leave 28 days plus Bank Holidays for full-time colleagues, rising to 31 days with length of service. Company sick pay from day one, because your wellbeing matters. Paid carers leave, recognising and supporting those with caring responsibilities. Paid volunteering leave up to two days a year to support a cause that matters to you. A paid personal celebration day to mark something meaningful a birthday, family milestone, or special occasion. HSF Health Saturday Fund membership, offering private healthcare support, Perkbox discounts and rewards, and an employee assistance programme. Flu jab reimbursement scheme to support your health and wellbeing. Employee payroll loan for help with unexpected expenses. Pension scheme with Smart Pensions, supporting your future financial security. Investment in bringing people together, including an annual employee conference and a summer social event to connect, collaborate and celebrate our collective impact. Staff carers group, offering connection, understanding and peer support. To Apply If you feel you are a suitable candidate and would like to work for Action for Carers, please click apply to be redirected to our website to complete your application. Application deadline for applications is 10am on Friday 17th April. Depending on the volume of applications received, telephone screening may take place between Tuesday 21st April and Thursday 23rd April 2026. Shortlisted candidates will be invited to attend an interview at our offices in Guildford, Surrey. Interviews will be held between Monday 27th and Wednesday 29th April 2026, and applicants should ensure they are available on at least one of these dates.