IDA RECRUITMENT LTD

A premium private healthcare clinic based on Harley Street, delivering exceptional clinical care as well as highly professional patient experience, are seeking an experienced Reception Manager (Patient Services) to lead front-of-house operations and ensure the highest standards of service, efficiency and professionalism. This is a permanent role, full-time, all on site, and it pays up to £38k depending on experience. The Reception Manager Role Reporting to the Senior Leadership Team, you will be responsible for the day-to-day management of the Front of House function. You will oversee patient services from first contact to check-out, coordinate complex clinician diaries, support smooth clinic flow, and lead a high-performing team in a fast-paced, high-end healthcare environment. This is a hands-on leadership role requiring excellent organisational skills, attention to detail, and the ability to remain calm and solutions-focused under pressure. Reception Manager Key Responsibilities Patient Experience & Front of House Leadership -Lead by example at reception, delivering a warm, professional and discreet welcome -Ensure a calm, organised and premium environment at all times -Manage complex patient journeys, extended appointments and same-day procedures -Handle sensitive conversations, concerns and complaints with empathy and professionalism Clinic Coordination & Diary Management -Coordinate daily clinic schedules, room utilisation and patient flow -Manage multiple clinician diaries alongside diagnostics and treatment schedules -Liaise closely with clinicians, nursing and administrative teams to ensure clinics run on time -Manage urgent changes, late arrivals and add-on appointments without compromising safety or experience Administration, Payments & Records -Oversee patient registration and maintain accurate EMR records -Manage estimates, deposits, payments, invoicing and end-of-day reconciliation -Ensure clinic letters, reports and follow-up actions are completed accurately and promptly -Monitor and track outstanding actions, recalls and patient communications People Management & Operations -Supervise, coach and support the Front of House team on a daily basis -Assist with rota planning and ensure appropriate cover during busy clinics -Support onboarding and training of new team members -Contribute to SOPs, service standards and continuous improvement initiatives Quality, Compliance & Communication -Ensure compliance with GDPR, confidentiality, safeguarding, health & safety and regulatory requirements -Act as a key communication link between patients, clinicians and senior management -Support audits, inspections and internal quality reviews -Monitor service performance, identify issues and suggest operational improvements About You 2-3+ years experience in a senior front-of-house or patient services role within private healthcare, hospitality or luxury services Proven experience managing busy clinics, schedules and customer-facing teams Excellent written and verbal communication skills with a professional telephone manner Highly organised, detail-oriented and confident using digital systems and payment platforms Calm, discreet and patient-focused with strong leadership presence Working Hours Full-time, on-site role. Flexibility is required for early starts or late finishes on busy clinic or theatre days.

An exceptional opportunity has arisen for an accomplished Private Medical Receptionist to join an esteemed and professional Front of House team at a leading independent private eye clinic on Harley Street, ideally located moments from Oxford Circus station. This is a highly varied and integral role that extends well beyond a traditional reception position, suited to someone who thrives in a refined, fast-paced private medical environment. We are seeking an experienced individual with a background in private healthcare, ideally gained within a high-performing private clinic or hospital. Experience within five-star hospitality, luxury concierge services, private PA roles, or similarly detail-driven, client-facing positions will be considered a strong advantage. The clinic prides itself on delivering a discreet, patient-centric service in an environment that is warm, welcoming, and uncompromising in its standards of care. Specialising in complex, blindness-related conditions, the clinic is also experiencing significant growth within its medical trials division. The Private Medical Receptionist role: Serve as a key member of the Front of House Administration team and the first point of contact for consultants and patients, delivering a seamless, professional, and highly personalised experience Coordinate emergency surgical procedures at very short notice, managing multiple diaries and liaising closely with surgeons, ophthalmic technicians, nurses, and anaesthetists Provide exemplary service across all patient interactions, including face-to-face, telephone, and email communication Manage up to three consultant clinic diaries, process payments with discretion, and support patient treatment enquiries Oversee administrative and operational tasks, including ordering supplies, stock control, and coordination of maintenance services Uphold the highest standards of presentation, confidentiality, and service excellence in line with the clinic s reputation Liaise with clinical trial coordinators to support the growing research arm of the practice Private Medical Receptionist details: Hours: Monday to Friday, 9:00am-6:00pm (with flexibility required to support urgent clinical needs) Salary: Up to £38,000 per annum, dependent on experience Holidays: 23 days annual leave

Role of CLINICAL TRIALS COORDINATOR involves working alongside a well -known professor and the Lead Clinical Trials Coordinator coordinating and managing the research trials and projects. It is a role that will straddle both the Clinical Trials and Research Department. The salary depends on experience, it s up to £45k. The role requires prior commercial trials experience, and we politely ask candidates without this experience not to apply. The Clinical Trials Coordinator will be expected to assist with organising, initiating and carrying out multiple funded and not industry-sponsored data collection and research projects in one or more of the following areas, amongst others: Early, Intermediate, Late (Dry and Wet) Age-Related Macular Degeneration including Gene Therapy as a treatment option, amongst others; Wide-Field OCT and Imaging of the Peripheral Vitreoretinal Interface; Diabetic Macular Oedema; Inherited Retinal Dystrophies; Visual Aids; Vitreous Floaters and Opacities. The Clinical Trials Coordinator will assist with analysing and writing up academic papers which are then sent for publication The clinic focuses on developing research in Medical Retina and Vitreoretinal conditions using the most advanced diagnostic and treatment devices in order to offer the best options for clinical care and to improve patient health. The Clinic is equipped with the latest diagnostic and research resources including Optomap digital wide- field multispectral imaging, Microperimetry, 3D Fourier-Domain as well as the new Infra-Red Swept Source DRI Cross-Sectional OCT, En-Face OCT, OCT angiography, Yellow Pascal subthreshold laser with Endpoint Management, YAG laser for Vitreolysis and Photo-Biomodulation, amongst others. The Clinical Trials Coordinator duties: • Ensure regulatory and professional standards of clinical trials are achieved and maintained at all times • Adhere to strict clinical trial timelines • Collect data including diagnostic imaging where appropriate • Provide regular updates to the Principal Investigators • Maintain clinical trial and patient records according to study protocol and that the trials are conducted in accordance with Good Clinical Practice guidelines • Assist in setting up new projects, attend annual scientific ophthalmic meetings (if appropriate) and produce the required study reports and scientific publications • Corresponding with study patients • Prepare lectures and assist in creating material for publication (scientific and promotional). • Ensure all payments throughout the study are paid and tracked efficiently • Respond to all PR enquiries with an urgent manner • Analyze project data and communicate complex results clearly to the research team and study Sponsor • Assist in writing up research findings, supporting research staff, for publication in journals and for submission to national and international conferences • Monitor performance of the research trials/projects and be responsible for deadlines, occasionally working out of hours to ensure deadlines are met • Respond and coordinate all PR related activities with an urgent manner as these tasks tend to have a very tight deadline on them Requirements for the role We are also looking for a previous clinical trials coordinator experience (around 2 years), preferably coming from private sector. Ophthalmology is preferred but not mandatory. The ability to work with large databases The ability to communicate and interact effectively, calmly and compassionately, during various points of contact with patients and staff alike DUTIES - DAILY • Daily management of prospective studies, including patient follow-up, testing protocols, data entry, patient examination • Liaising with the lead trials to ensure that all tasks are completed and providing regular updates on the study progression • Contacting patients to schedule appointments and follow ups • Scanning and examining study and clinical patients • Assisting with treatments in the operating room • Working on data collection for research projects where necessary including: producing and analysing databases; ensuring that the correct data is being collected in clinic. • Assisting with the writing up of academic papers based upon research conducted in the clinic • Dealing with administrative duties