Assistant Manager - Wrexham Come join our fantastic team. We love to entertain! It's in our DNA! and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? The Role As a Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager. You will: Assume day-to-day responsibility for the operational management of the centre Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service Lead the team by example ensuring everyone works together effectively To support the delivery of the company strategy Deputise in the absence of the Deputy Manager Undertake ownership for own training and development to grow into the future role of Deputy Manager Support the other Managers in the achievement of all budgets, targets and KPI's Provide support to the team in various departments as and when required Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis Skills You Need Have a minimum of 1 years' experience in a management role, ideally within leisure, hospitality or retail Passionate about delivering exceptional customer service Have experience in leading and developing large teams Full of determination, enthusiasm and patience! Be ambitious and want to progress! Our Fantastic Benefits Industry leading bonus scheme Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays) Enhanced Maternity, Paternity, Adoption leave Tenpin Treats - Retailer discounts and Best Doctors Free Bowling for family & friends Free Food (when working 6 hours or more) Medicash Health Care Cash Back Scheme Employee Assistance Programme Free counselling Life assurance - 4 x annual salary A day off for your birthday Long Service Awards Career Development If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles. What Happens Next? If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Oct 07, 2025
Full time
Assistant Manager - Wrexham Come join our fantastic team. We love to entertain! It's in our DNA! and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? The Role As a Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager. You will: Assume day-to-day responsibility for the operational management of the centre Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service Lead the team by example ensuring everyone works together effectively To support the delivery of the company strategy Deputise in the absence of the Deputy Manager Undertake ownership for own training and development to grow into the future role of Deputy Manager Support the other Managers in the achievement of all budgets, targets and KPI's Provide support to the team in various departments as and when required Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis Skills You Need Have a minimum of 1 years' experience in a management role, ideally within leisure, hospitality or retail Passionate about delivering exceptional customer service Have experience in leading and developing large teams Full of determination, enthusiasm and patience! Be ambitious and want to progress! Our Fantastic Benefits Industry leading bonus scheme Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays) Enhanced Maternity, Paternity, Adoption leave Tenpin Treats - Retailer discounts and Best Doctors Free Bowling for family & friends Free Food (when working 6 hours or more) Medicash Health Care Cash Back Scheme Employee Assistance Programme Free counselling Life assurance - 4 x annual salary A day off for your birthday Long Service Awards Career Development If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles. What Happens Next? If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant - Cambridge Come join our fantastic team. Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain-it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu. The Role As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority. Skills You Need Determined, enthusiastic, and able to work in a fast-paced environment Excellent customer service, communication skills, and a "nothing is too much trouble" attitude Fully flexible, including evenings and weekends Approachable, helpful, organised, strong attention to detail and a strong team player. Our Fantastic Benefits Tenpin Treats - Retailer discounts and Best Doctors Free Bowling for family and friends Free Food (when working 6+ hours) Enhanced Maternity, Paternity, Adoption leave Medicash Employee Assistance Programme Free counselling Life assurance (2x annual salary) Long Service Awards Recommend a Friend Scheme On the Spot Rewards Career Development Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members. What Happens Next? Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Oct 04, 2025
Full time
Customer Service Assistant - Cambridge Come join our fantastic team. Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain-it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu. The Role As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority. Skills You Need Determined, enthusiastic, and able to work in a fast-paced environment Excellent customer service, communication skills, and a "nothing is too much trouble" attitude Fully flexible, including evenings and weekends Approachable, helpful, organised, strong attention to detail and a strong team player. Our Fantastic Benefits Tenpin Treats - Retailer discounts and Best Doctors Free Bowling for family and friends Free Food (when working 6+ hours) Enhanced Maternity, Paternity, Adoption leave Medicash Employee Assistance Programme Free counselling Life assurance (2x annual salary) Long Service Awards Recommend a Friend Scheme On the Spot Rewards Career Development Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members. What Happens Next? Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant - Chester Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain-it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu. The Role As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority. Skills You Need Determined, enthusiastic, and able to work in a fast-paced environment Excellent customer service, communication skills, and a "nothing is too much trouble" attitude Fully flexible, including evenings and weekends Approachable, helpful, organised, strong attention to detail and a strong team player Our Fantastic Benefits Tenpin Treats - Retailer discounts and Best Doctors Free Bowling for family and friends Free Food (when working 6+ hours) Enhanced Maternity, Paternity, Adoption leave Medicash Employee Assistance Programme Free counselling Life assurance (2x annual salary) Long Service Awards Recommend a Friend Scheme On the Spot Rewards Career Development Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members. What Happens Next? Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Oct 02, 2025
Full time
Customer Service Assistant - Chester Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain-it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu. The Role As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority. Skills You Need Determined, enthusiastic, and able to work in a fast-paced environment Excellent customer service, communication skills, and a "nothing is too much trouble" attitude Fully flexible, including evenings and weekends Approachable, helpful, organised, strong attention to detail and a strong team player Our Fantastic Benefits Tenpin Treats - Retailer discounts and Best Doctors Free Bowling for family and friends Free Food (when working 6+ hours) Enhanced Maternity, Paternity, Adoption leave Medicash Employee Assistance Programme Free counselling Life assurance (2x annual salary) Long Service Awards Recommend a Friend Scheme On the Spot Rewards Career Development Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members. What Happens Next? Ready to grow your career with us? Click apply and complete our quick 2-minute application.