York Road Project
Woking, Surrey
Job Description: Head of Services Reports to: Chief Executive Location: Woking, Surrey Hours of Work: Full time, 37.5hrs per week Salary: £42,000 - £45,000 (DOE, pro rata) About Us: At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence. The Role: We are looking for a proactive and organised Head of Services, providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision. This includes: Direct Access Accommodation (10 beds) Move-on properties (14 beds) Day Centre Services Frontline staff across both services The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive. The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams. Key Responsibilities: Service Oversight Provide operational leadership across both services, ensuring safe, consistent and effective delivery. Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards. Maintain service quality, structure and consistency, stepping in where required to resolve operational issues. Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively. Use service delivery data, client feedback and staff insight to support continuous improvement. Ensure accurate recording of service activity and outcomes is maintained. Accommodation & Day Centre Services Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery. Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions. Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams. Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required. Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently. Safeguarding & Risk Management Provide oversight of safeguarding across all services, ensuring procedures are followed consistently. Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively. Monitor safeguarding activity and ensure appropriate action and escalation. Support staff in managing safeguarding concerns, complex needs and high-risk incidents. Ensure safeguarding concerns are escalated in line with organisational and statutory requirements. Health & Safety Provide management oversight of health and safety across all services, ensuring safe and compliant working environments. Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained. Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately. Ensure safe systems of work are followed across services, including lone working procedures and site safety processes. Escalate serious health and safety concerns in line with organisational procedures. Staff Leadership & Management Provide supportive leadership across both services, fostering a stable and positive working environment. Lead supervision, reflective practice and performance management conversations. Promote a trauma-informed approach across the team. Build a culture of accountability, openness and professionalism. Oversee recruitment, induction, training and development. Manage rotas and staffing levels to support service delivery and wellbeing. Ensure staff are supported in managing complex and challenging situations. Reporting, Service Development & Operational Oversight Oversee referrals, allocations and engagement pathways across services. Maintain oversight of operational data, ensuring accuracy and reliability. Monitor service performance, demand, outcomes and operational pressures. Produce regular reports for the CEO covering activity, performance, risks and outcomes. Analyse data and feedback to identify trends and service improvement opportunities. Support development of effective client progression pathways. On-Call & Operational Cover Participate in a Monday-Friday on-call rota. Respond to urgent operational incidents and staffing issues. Professional Standards & Ways of Working Work in a trauma-informed, person-centred and non-judgemental way across all service delivery. Maintain confidentiality and comply with GDPR and organisational policies. Work collaboratively with partner agencies to support positive outcomes for clients Maintain clear and appropriate professional boundaries with clients, staff and external partners. Manage workload independently, prioritising competing demands effectively. Knowledge and Skills: Essential Significant experience leading frontline or community-based services delivering high quality, trauma informed emotional and practical support. Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth. Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes. Proven ability to oversee operational service delivery in complex or high pressure environments and make sound, independent decisions. Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards. Ability to reach, engage, and develop services for vulnerable or underserved groups. Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support. Skilled in managing competing priorities while maintaining service quality and compliance. Desirable Working within homelessness, supported housing or related sectors. Delivery of trauma-informed services. Involvement in service development, redesign or improvement projects Setting and monitoring KPIs or outcome frameworks Managing budgets or operational resources. Working with volunteers in service delivery. Personal Attributes Ability to manage competing priorities under pressure. Resilient and confident working in complex environments. Commitment to supporting people experiencing homelessness. Positive attitude, maintains a positive attitude even in challenging situations. Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly. Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome. Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes. Aligned with the values and mission of York Road Project. Benefits: Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata) Pension Scheme. Birthday day off. Medicash healthcare plan, Flexible working and hybrid working opportunities.
Job Description: Head of Services Reports to: Chief Executive Location: Woking, Surrey Hours of Work: Full time, 37.5hrs per week Salary: £42,000 - £45,000 (DOE, pro rata) About Us: At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence. The Role: We are looking for a proactive and organised Head of Services, providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision. This includes: Direct Access Accommodation (10 beds) Move-on properties (14 beds) Day Centre Services Frontline staff across both services The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive. The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams. Key Responsibilities: Service Oversight Provide operational leadership across both services, ensuring safe, consistent and effective delivery. Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards. Maintain service quality, structure and consistency, stepping in where required to resolve operational issues. Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively. Use service delivery data, client feedback and staff insight to support continuous improvement. Ensure accurate recording of service activity and outcomes is maintained. Accommodation & Day Centre Services Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery. Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions. Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams. Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required. Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently. Safeguarding & Risk Management Provide oversight of safeguarding across all services, ensuring procedures are followed consistently. Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively. Monitor safeguarding activity and ensure appropriate action and escalation. Support staff in managing safeguarding concerns, complex needs and high-risk incidents. Ensure safeguarding concerns are escalated in line with organisational and statutory requirements. Health & Safety Provide management oversight of health and safety across all services, ensuring safe and compliant working environments. Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained. Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately. Ensure safe systems of work are followed across services, including lone working procedures and site safety processes. Escalate serious health and safety concerns in line with organisational procedures. Staff Leadership & Management Provide supportive leadership across both services, fostering a stable and positive working environment. Lead supervision, reflective practice and performance management conversations. Promote a trauma-informed approach across the team. Build a culture of accountability, openness and professionalism. Oversee recruitment, induction, training and development. Manage rotas and staffing levels to support service delivery and wellbeing. Ensure staff are supported in managing complex and challenging situations. Reporting, Service Development & Operational Oversight Oversee referrals, allocations and engagement pathways across services. Maintain oversight of operational data, ensuring accuracy and reliability. Monitor service performance, demand, outcomes and operational pressures. Produce regular reports for the CEO covering activity, performance, risks and outcomes. Analyse data and feedback to identify trends and service improvement opportunities. Support development of effective client progression pathways. On-Call & Operational Cover Participate in a Monday-Friday on-call rota. Respond to urgent operational incidents and staffing issues. Professional Standards & Ways of Working Work in a trauma-informed, person-centred and non-judgemental way across all service delivery. Maintain confidentiality and comply with GDPR and organisational policies. Work collaboratively with partner agencies to support positive outcomes for clients Maintain clear and appropriate professional boundaries with clients, staff and external partners. Manage workload independently, prioritising competing demands effectively. Knowledge and Skills: Essential Significant experience leading frontline or community-based services delivering high quality, trauma informed emotional and practical support. Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth. Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes. Proven ability to oversee operational service delivery in complex or high pressure environments and make sound, independent decisions. Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards. Ability to reach, engage, and develop services for vulnerable or underserved groups. Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support. Skilled in managing competing priorities while maintaining service quality and compliance. Desirable Working within homelessness, supported housing or related sectors. Delivery of trauma-informed services. Involvement in service development, redesign or improvement projects Setting and monitoring KPIs or outcome frameworks Managing budgets or operational resources. Working with volunteers in service delivery. Personal Attributes Ability to manage competing priorities under pressure. Resilient and confident working in complex environments. Commitment to supporting people experiencing homelessness. Positive attitude, maintains a positive attitude even in challenging situations. Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly. Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome. Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes. Aligned with the values and mission of York Road Project. Benefits: Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata) Pension Scheme. Birthday day off. Medicash healthcare plan, Flexible working and hybrid working opportunities.
York Road Project
Woking, Surrey
Job Description: Facilities Manager Reports to: Head of Services Location: Woking, Surrey Hours of Work: Part time, 22.5hrs per week Salary: £21,.5 hours, depending on experience About Us: At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence. The Role: This is an exciting time to join the organisation, as we are planning the refurbishment of our flagship 10-bedroom supported accommodation service alongside ongoing development of our wider accommodation portfolio. The Facilities Manager is responsible for ensuring the safe, compliant and effective operation of all facilities at York Road Project, which includes a 10-bedroom main site shelter and three additional properties comprising a further 14 beds. The role ensures all buildings are maintained to a high standard, remain fit for purpose, and meet statutory and regulatory requirements. Key Responsibilities: Facilities Management The Facilities Manager monitors the delivery of maintenance activity across all sites, ensuring issues are escalated where standards, timescales or compliance requirements are not met. The role ensures all accommodation and premises are maintained to a high standard, remain fit for purpose, and operate safely and efficiently. The Facilities Manager reviews and improves facilities processes to enhance operational efficiency and ensure consistent delivery across all sites. Health and Safety & Compliance Oversee Health and Safety compliance across all properties and service. This includes the development, review and maintenance of risk assessments for all properties and relevant work activities, ensuring they are suitable and sufficient, regularly reviewed, updated following changes or incidents, and effectively implemented. The role also ensures statutory inspections, fire risk assessments, fire safety compliance, emergency preparedness, HSE requirements, and DSE compliance for home working staff are in place and maintained. Responsible for ensuring compliance systems and documentation are maintained to an audit-ready standard. The role supports internal and external audits, including annual health and safety and fire risk assessment audits, ensuring evidence and corrective actions are completed. Governance & Reporting As part of the role you will attend the charity's Health and Safety Sub-Committee, providing updates on H&S, risks, compliance, audits, and improvement actions. The role contributes to audit processes, monitoring compliance status and ensuring follow-up actions are completed and embedded across the services. Budgets & Operational Reporting Manage facilities-related budgets, reporting on spend, risks, compliance status and planned maintenance priorities. Develop a maintenance schedule for all properties. Professional Standards & Ways of Working Maintain accurate and timely records of inspections, compliance checks, maintenance activity and statutory requirements Ensure all property and compliance documentation is audit-ready and consistently maintained Work collaboratively with the administrative team to ensure effective coordination of maintenance, suppliers and compliance systems Knowledge and Skills: Essential Experience in facilities, maintenance, property management and compliance roles. Experience of using facilities and compliance management software. Strong knowledge of UK health, safety and environmental regulations. Excellent interpersonal and communication skills. Approaches challenges or issues with a problem-solving mindset, looking for effective solutions rather than focusing on the problem itself. Strong organisational abilities, able to prioritise and to skillfully plan and manage time. Proficiency in Microsoft Word, Excel, Outlook and Salesforce. Proficiency in conducting risk assessments and creating action plans based on findings. Desirable NEBOSH, IOSH, or equivalent health and safety qualification. Experience of managing budgets and supplier & contractor relationships. An understanding of sustainability and energy efficiency initiatives. Experience overseeing small refurbishment or capital projects. Knowledge of safeguarding practices. Personal Attributes: Ability to manage competing priorities under pressure. Resilient and confident working in complex environments. Positive attitude, maintains a positive attitude even in challenging situations. Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly. Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome. Ownership - willingness to take ownership of tasks and projects and to be accountable for the outcomes. Aligned with the values and mission of York Road Project. Benefits: Holiday entitlement of 25 days per annum (pro-rata for 0.6 FTE) plus bank holidays (pro-rata) Pension Scheme. Birthday day off. Medicash healthcare plan, Flexible working and hybrid working opportunities.
Job Description: Facilities Manager Reports to: Head of Services Location: Woking, Surrey Hours of Work: Part time, 22.5hrs per week Salary: £21,.5 hours, depending on experience About Us: At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence. The Role: This is an exciting time to join the organisation, as we are planning the refurbishment of our flagship 10-bedroom supported accommodation service alongside ongoing development of our wider accommodation portfolio. The Facilities Manager is responsible for ensuring the safe, compliant and effective operation of all facilities at York Road Project, which includes a 10-bedroom main site shelter and three additional properties comprising a further 14 beds. The role ensures all buildings are maintained to a high standard, remain fit for purpose, and meet statutory and regulatory requirements. Key Responsibilities: Facilities Management The Facilities Manager monitors the delivery of maintenance activity across all sites, ensuring issues are escalated where standards, timescales or compliance requirements are not met. The role ensures all accommodation and premises are maintained to a high standard, remain fit for purpose, and operate safely and efficiently. The Facilities Manager reviews and improves facilities processes to enhance operational efficiency and ensure consistent delivery across all sites. Health and Safety & Compliance Oversee Health and Safety compliance across all properties and service. This includes the development, review and maintenance of risk assessments for all properties and relevant work activities, ensuring they are suitable and sufficient, regularly reviewed, updated following changes or incidents, and effectively implemented. The role also ensures statutory inspections, fire risk assessments, fire safety compliance, emergency preparedness, HSE requirements, and DSE compliance for home working staff are in place and maintained. Responsible for ensuring compliance systems and documentation are maintained to an audit-ready standard. The role supports internal and external audits, including annual health and safety and fire risk assessment audits, ensuring evidence and corrective actions are completed. Governance & Reporting As part of the role you will attend the charity's Health and Safety Sub-Committee, providing updates on H&S, risks, compliance, audits, and improvement actions. The role contributes to audit processes, monitoring compliance status and ensuring follow-up actions are completed and embedded across the services. Budgets & Operational Reporting Manage facilities-related budgets, reporting on spend, risks, compliance status and planned maintenance priorities. Develop a maintenance schedule for all properties. Professional Standards & Ways of Working Maintain accurate and timely records of inspections, compliance checks, maintenance activity and statutory requirements Ensure all property and compliance documentation is audit-ready and consistently maintained Work collaboratively with the administrative team to ensure effective coordination of maintenance, suppliers and compliance systems Knowledge and Skills: Essential Experience in facilities, maintenance, property management and compliance roles. Experience of using facilities and compliance management software. Strong knowledge of UK health, safety and environmental regulations. Excellent interpersonal and communication skills. Approaches challenges or issues with a problem-solving mindset, looking for effective solutions rather than focusing on the problem itself. Strong organisational abilities, able to prioritise and to skillfully plan and manage time. Proficiency in Microsoft Word, Excel, Outlook and Salesforce. Proficiency in conducting risk assessments and creating action plans based on findings. Desirable NEBOSH, IOSH, or equivalent health and safety qualification. Experience of managing budgets and supplier & contractor relationships. An understanding of sustainability and energy efficiency initiatives. Experience overseeing small refurbishment or capital projects. Knowledge of safeguarding practices. Personal Attributes: Ability to manage competing priorities under pressure. Resilient and confident working in complex environments. Positive attitude, maintains a positive attitude even in challenging situations. Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly. Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome. Ownership - willingness to take ownership of tasks and projects and to be accountable for the outcomes. Aligned with the values and mission of York Road Project. Benefits: Holiday entitlement of 25 days per annum (pro-rata for 0.6 FTE) plus bank holidays (pro-rata) Pension Scheme. Birthday day off. Medicash healthcare plan, Flexible working and hybrid working opportunities.
