Opus People Solutions

We are recruiting for an experienced HR Advisor to join a busy and supportive People Services team on an initial 3-month contract . This is an excellent opportunity for a CIPD-qualified HR professional with strong Employee Relations (ER) experience to make an immediate impact. About the Role As an HR Advisor, you will provide expert guidance on employee relations matters, performance management, and policy interpretation. Working closely with managers and employees, you will ensure the fair and consistent application of People Services policies while promoting a positive employee experience and workplace culture. Key Responsibilities Provide high-quality HR advice and guidance to managers on a wide range of employee relations cases. Support performance management processes and advise on policy interpretation and best practice. Ensure risks associated with employee relations matters are managed effectively and professionally. Build and maintain positive working relationships with Trade Union representatives. Manage and support team members, providing direction, coaching, and development. Support People Services Business Partners and the Employee Relations Lead with organisational change initiatives, including: Redundancy consultations Service efficiency reviews Changes to terms and conditions Promote employee wellbeing and contribute to a positive and inclusive working environment. Essential Requirements CIPD qualified (minimum Level 5 or equivalent). Proven experience handling complex Employee Relations cases. Strong knowledge of employment law and HR best practice. Experience advising managers on performance management and people policies. Excellent communication and stakeholder management skills. Experience working with Trade Unions. What's on Offer? Immediate start available. Competitive rate of £21.33 per hour . Hybrid working arrangement with excellent flexibility. Opportunity to join a collaborative and professional HR team. "All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. "

Income Collection Assistant Location: Civic Centre, Walsall, WS1 1DA Pay Rate: £14.82 - £15.31 per hour PAYE depending on experience Contract: Temporary basis, initially 12 months, with potential to extend Hours: 37 hours per week, Monday to Friday 1 position available About the Role Opus People Solutions are currently recruiting on behalf of our Client, Walsall Council, for an Income Collection Assistant to join a busy and supportive team. This is an excellent opportunity for experienced credit control or debt recovery professionals to support the collection of outstanding income while delivering a professional and customer-focused service. You will be responsible for managing a portfolio of debt cases and using a range of recovery methods to maximise income collection. Key Responsibilities Recover outstanding income owed to the Council through effective credit control and debt recovery activities Contact customers via telephone, email, and written correspondence to secure payment Arrange repayment plans and provide advice on suitable payment options Refer debts to external collection agencies where appropriate Assess customer circumstances and signpost to support services where required Maintain accurate case records and update internal systems Process financial transactions including invoices, credit notes, and write-offs Monitor cases and escalate where legal action may be required Working Arrangements Standard hours: 8:45am - 5:15pm (1-hour unpaid break). Flexible hours are open for consideration. Take part in a weekly rota to cover service hours (latest finish 5:15pm) Full-time onsite during training Hybrid working available following training (3 days onsite per week) About You We are looking for candidates who: Previous experience in credit control and debt recovery is essential Confidence in making outbound calls and negotiating payments Demonstrate strong communication skills and professionalism Are organised, target-driven, and detail-focused Can work both independently and as part of a team Why Apply Hybrid working after training Immediate opportunity Experience within a local authority environment Potential for contract extension All offers will be subject to satisfactory compliance screening, including right to work in the UK and references

Senior Finance Business Partner (x2) Rugby Borough Council Flexible Day Rate Hybrid Working We are currently supporting Rugby Borough Council with the recruitment of two Interim Senior Finance Business Partners . These are exciting opportunities for experienced local government finance professionals who are looking for a role where they can genuinely make a difference. Offering a flexible day rate and hybrid working arrangements, these positions require finance professionals who can move beyond traditional reporting and business partnering. You will play a key role in supporting services, challenging financial performance, identifying opportunities for improvement, and helping shape future financial strategy. For the first few weeks, successful candidates will be expected to attend the Rugby offices for approximately 4 days per week to build relationships and gain a thorough understanding of the organisation. Following this period, attendance is anticipated to reduce to 2 3 days per week , depending on business requirements. The Opportunity This is far more than a routine business partnering position. The Council is seeking individuals who are willing to get under the skin of services, investigate complex financial issues, challenge existing practices, and work collaboratively with managers to drive better outcomes. You will be a trusted adviser to Service Directors and Managers, helping them understand their financial position while providing high quality financial insight and support to senior leadership. With Local Government Reorganisation (LGR) on the horizon, this is an opportunity to contribute to meaningful organisational change and leave a lasting impact. Essential Requirements Fully qualified accountant (CCAB or equivalent) Recent and significant experience within a District or Borough Council environment Strong business partnering experience within local government Ability to influence and challenge stakeholders at all levels Hands on, proactive approach with strong analytical skills Experience identifying issues, implementing solutions, and driving financial improvement Key Responsibilities Develop a detailed understanding of assigned service areas Build strong relationships with Service Directors and Managers Identify financial risks, pressures and opportunities Investigate and resolve complex financial issues Deliver insightful reporting to the Deputy S151 Officer, S151 Officer and Senior Leadership Team Develop robust forecasting processes and monitor financial performance Analyse changing service demands and assess financial implications Identify transformation and efficiency opportunities Review areas of overspend and work with services to develop corrective action plans Identify, quantify and deliver achievable savings opportunities Lead on budget setting and full budget builds for assigned services Contribute to the Medium Term Financial Strategy (MTFS) Produce monthly and quarterly financial reports Complete Delta returns and associated reporting requirements Undertake proactive horizon scanning to identify emerging risks and opportunities Support wider finance and organisational improvement initiatives as required

Are you passionate about cleaning, teamwork, and delivering exceptional service? Opus People Solutions are excited to recruit on behalf of Vertas for a dedicated Cleaner to join our Facilities Team. Who are Vertas? Vertas delivers trusted, integrated facilities management solutions across Great Britain. Our team of 5,000 colleagues provides a comprehensive range of facilities services, including cleaning, catering, property design, recruitment, transport, and environmental management. You'll find us putting the customer at the heart of everything we do, while prioritising our colleagues' health, safety and wellbeing. About the Role: We are currently recruiting reliable and hardworking School Cleaners to join our team at East Leake Academy Loughborough LE12 6QN. This is a fantastic opportunity for individuals who take pride in their work and enjoy delivering high standards of cleanliness. Monday to Friday 14:15-18:15 (20 hours per week) Requirements: Previous cleaning experience is desirable but not essential Strong attention to detail Reliable, punctual, and professional attitude Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Offers of employment are subject to appropriate pre-employment checks, which may include: Enhanced Disclosure and Barring Service (DBS) check Children's Barred List check (where applicable) Right to Work checks Satisfactory references Verification of qualifications and professional registrations (where applicable) Occupational Health and medical clearance (where applicable) Assessment of suitability to work with children This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. As this role is eligible for an Enhanced DBS check, applicants are required to declare any cautions and convictions that are not protected under current filtering rules. Apply now!

Client Acquisition Marketing Executive - Leading Financial Services Firm Salary: Up to £35,000 Location: Mayfair - Hybrid Working Team: Marketing This is an exciting opportunity to join a growing Marketing team in a role that sits right at the heart of the client journey . You'll be the first point of contact for many new customers who have made an enquiry or recently engaged with the business through their website. Your role will be to understand their situation, what prompted them to get in touch, how they discovered the business and, most importantly, what they are looking for. From there, you'll ensure each prospective client is guided towards the right adviser, service or location , creating a seamless and genuinely positive first experience. This is not a sales or call centre role, most communication is via email . It's about understanding and delivering an exceptional customer experience. You'll take real ownership of the journey from initial enquiry through to adviser allocation, ensuring customers feel valued, understood and confident that they are in the right hands. The role sits within the Marketing team , giving you the opportunity to develop your career within Marketing over the long term. You'll also use customer feedback, enquiry trends and performance data to help the wider business understand what customers want and continually improve the client journey. We're looking for someone who takes huge pride in customer experience - someone naturally curious about people, confident having conversations, highly organised and motivated by making every interaction a positive one. Key Responsibilities Take ownership of new customer enquiries received centrally, responding promptly and professionally. Speak with prospective clients to understand their circumstances, requirements and what they are hoping to achieve. Understand how customers discovered the business and capture useful insight around their reasons for making contact. Identify the most appropriate adviser, service or location for each prospective client and ensure a smooth handover. Create an excellent first impression through professional, warm and engaging written and verbal communication. Take ownership of the customer journey from initial enquiry through to adviser allocation. Monitor adviser follow-up and service levels, identifying any issues that could negatively impact the customer experience. Gather and share customer feedback and insight with the wider Marketing team. Identify recurring enquiry themes and trends to help improve marketing campaigns, content, propositions and the overall customer journey. Work closely with Marketing, Advisers, Business Development and Operations to improve the end-to-end acquisition and onboarding experience. Support the development and optimisation of customer journeys, including opportunities to introduce existing customers to additional services where appropriate. Maintain accurate and up-to-date customer and prospect information within CRM systems. Support the use and development of CRM and customer engagement technology to improve communication, lead routing and customer journeys. Produce and contribute to reporting around enquiry volumes, sources, customer quality, conversion and adviser outcomes. Work with external digital marketing agencies, providing valuable feedback around the quality and characteristics of new enquiries. Use customer insight and performance data to help Marketing understand what is working and where improvements can be made. Contribute to continual improvements in processes, systems and reporting. Ensure all activity is carried out in line with FCA requirements, Treating Customers Fairly principles, internal governance and GDPR. About You You don't necessarily need to come from a traditional sales background. What matters most is your approach to customer experience . You'll be someone who: Comes from a financial services background, maybe in a client support role Takes genuine pride in delivering an outstanding customer experience. Is naturally personable, warm and confident when speaking with people. Is genuinely interested in understanding customers rather than simply processing enquiries. Is a great listener and asks the right questions to understand what someone needs. Can communicate professionally and confidently, both verbally and in writing. Is highly organised and comfortable managing multiple enquiries and priorities. Has excellent attention to detail and understands the importance of accurate customer information. The Opportunity This role offers much more than simply managing enquiries. You'll have a direct influence on how prospective clients experience the business from their very first interaction . You'll gain exposure across Marketing, digital acquisition, CRM, customer insight and adviser relationships, giving you a broad understanding of how customers move through the business. For the right person, this is an opportunity to build a long-term career within Marketing , developing your skills across customer experience, CRM, acquisition, insight and marketing operations as the function continues to grow. Benefits: Company events Company pension Employee discount Employee mentoring programme Financial planning services Life insurance Private dental insurance Private medical insurance Profit sharing

Please note this is a one year FTC starting October/November. We welcome individuals with a notice but be aware this is a FTC. Job Description An exciting opportunity to join a well-established business in a highly varied, hands-on delivery role, working closely with senior management on a range of important business projects and initiatives. This is a role for someone who enjoys variety, ownership and making things happen. You'll be trusted to take a project from brief through to delivery - asking the right questions, gathering information, coordinating stakeholders, tracking actions and risks, and making sure things keep moving. The projects themselves will be diverse, so you could find yourself working on anything from business change and operational improvements to new regulatory requirements. No two projects, or days, are likely to look the same. You'll be joining a business that genuinely invests in its people, offering excellent long-term career opportunities, an 8% employer pension contribution and the chance to build broad experience across a growing and evolving financial services environment. Key Accountabilities Take ownership of high-priority projects, workstreams and business issues, driving them through to successful completion. Translate high-level requirements and objectives into clear, practical actions and delivery plans. Gather information from relevant stakeholders and subject matter experts to understand the requirements, dependencies and desired outcomes. Approach projects with a naturally inquisitive mindset, understanding the who, what and why behind an initiative. Develop and maintain proportionate project and delivery plans, ensuring actions remain on track. Coordinate activity across teams and functions, particularly where responsibility or ownership is distributed. Track progress, actions, risks, issues, dependencies and decisions, ensuring nothing is allowed to drift. Proactively identify blockers and work with relevant stakeholders to resolve them, escalating where appropriate. Monitor changes and emerging risks and assess their potential impact on delivery. Maintain clear and accurate project documentation, records and evidence to support governance and audit requirements. Facilitate meetings where required, ensuring actions and decisions are captured and followed through. Build effective relationships with stakeholders and subject matter experts across the business. Provide concise and meaningful updates to senior management, highlighting progress, risks, issues and decisions required. Work independently and resourcefully, taking responsibility for moving projects forward rather than waiting for direction. Adapt quickly to different subject areas, priorities and stakeholders, recognising that no two projects will necessarily be the same. Requirements Previous experience within financial services or another heavily regulated environment. Experience delivering projects, regulatory obligations, audit remediation, risk initiatives or similar business change. Experience managing actions, risks, issues, dependencies and decisions across projects. Experience working with multiple stakeholders and subject matter experts. Professional qualification or formal training in project delivery, change or governance, such as PRINCE2 or APM , would be advantageous. Experience using planning and tracking tools such as JIRA, Trello, Confluence, SharePoint or similar would be beneficial. Working Hours Full-Time Equivalent: 37.5 hours per week Monday to Friday: 9:00am - 5:30pm

This is a fantastic opportunity for any individual who has experience in shipping OR is a recent graduate looking for a fresh opportunity to make a difference. This business are a forward thinking business worth over $10billion, who are well recognised as leaders in their field. This role is a mixture of problem solving, analysis and working with clients. Benefits are fantastic; including hybrid working, 25 days holiday + bank holidays, enhanced pension, free parking and much more. Duties: Undertaking all the service routing updates for two Trade areas within the Company, acting as a focal point for it for our colleagues globally. The role is also responsible to deliver all our Traffic reports, providing detailed output in a timely manner, highlighting trends or changes in line with seasonality, operational changes etc. The role is also responsible to ensure that space settlements with our partners are completed accurately and in a timely fashion. We also ask the post holder to take the lead in the analysis of booking trends/seasonality/regional performance to help ensure that our business plan targets are met. In addition, the Traffic Analyst oversees the Traffic process manuals and keeps them updated with current procedures or changes and regularly reviews reports and improve on them as needed. Experience: Able to work as part of a close team, but also independently with decision making. Attention to detail. Have an interest in numbers with excellent numerate and communication skills. Good European geographic knowledge. Inquisitive to understand how our vessel container flows work Good at Excel and a user of Power BI. SS25

Opus people solutions on behalf of Walsall Council have an exciting opportunity for a Social Worker to join their Childrens Safeguarding Team. Job Title: Social Worker - Chidlrens SafeguardingLength of assignment: 3 MonthsHours per week: 37Hourly rate: £33.30Location: Walsall CouncilRemote/Office based: Hybrid Responsibilities: A children's safeguarding social worker in Walsall is responsible for protecting children and young people from harm and ensuring their welfare, in line with legal and policy frameworks. Receiving referrals about children who may be at risk, carrying out initial assessments to determine whether there is concern of abuse, neglect or risk, and deciding what further action is needed. Supporting families to understand risks, helping them make changes to protect children. Sometimes working alongside specialist adult practitioners in the "Family Safeguarding" model, which integrates support across both children's and adult services. Working with other services especially via the Multi-Agency Safeguarding Hub (MASH) to share information and decide on necessary actions. Maintaining accurate case records, documenting assessments, decisions, supervision notes, monitoring and follow-up actions. If you thrive to make a difference and have 3 years Social worker experience and this is the role for you, then we would love to hear from you.

School Cook / Chef Location: Rendlesham IP12 Pay : £13.27 PAYE or £16.79 Umbrella Working hours 08.30- 13:30 Mon-Fri Length : temporary, from 2nd November until 19th December Level 3 Food Hygiene Certificate, Enhanced DBS and references are required ( we can apply for a new DBS) Are you an experienced Cook/ Chef looking for a new challenge? This is an exciting opportunity to use your cooking skills to make a real difference every day. Opus People Solutions are excited to recruit on behalf of Vertas Group for an experienced temporary Cook based at School. The role is to cater for approximately 150 meals a day (there are two Food Service Assistants on site as well) and make sure service are delivered to a high standard, and that?set?policies and procedures?are adhered to, prepare weekly menu. Main duties: Supervision of the unit including monitoring hygiene standards, staff training and all day-to-day operations of the kitchen. Undertake and/or lead a team where appropriate in the preparation, cooking and service of the meal. Administrative work, including placing orders, stock control and monitoring of food budgets. Checking and recording the amount, price and condition of all food/non-food deliveries and taking any necessary action required. To take responsibility for the standards of cleanliness and hygiene of kitchen premises and equipment whilst maintaining sufficient stock levels of cleaning materials. We are looking for an experienced cook with Level 3 Food Hygiene Certificate, who has a sound understanding of current food hygiene practices and legislation, knowledge in preparation and cooking of healthy, high-quality meals for a range of customers needs, great team player, working as part of wider catering team. Sounds good? We'd love to hear from you, please apply now!

Opus people solutions on behalf of Walsall Council have an exciting opportunity for aTeam Manager to join their Children in Care team. Job Title: Team Manager - Children in Care Length of assignment: 3 MonthsHours per week: 37Hourly rate: 41.41Location:WalsallRemote/Office based:Hybrid Responsibilities Responsible for the leadership and management of a social work team ensuring that vulnerable children and their families receive responsive services that safeguard and promote their welfare. Actively promote and contribute to the strategic developments for children and their families in Walsall working with a restorative approach. Responsible for Senior practitioners, social workers, NQSW's and trainee Social workers To have full responsibility for the delivery of services to children, young people, their families and carers, in line with legislation, guidance and local policy and procedures. To make highly complex decisions relating to social service provision for children, young people and their families within Walsall To work collaboratively with partner agencies and within the children's division and in the voluntary sector to ensure multi-agency assessment, planning, interventions and review. To effectively manage delegated budgets allocated to children's Services and to ensure value for money and effective use of resources, utilising best value principles. Skills Qualified Social Worker (Social work england registered) Experience of supervising other social care staff and challenging their practice where necessary. Experience of determining priorities in the implementation of a social work service. Experience of financial management in a social care setting and knowledge of best value principles. Knowledge and understanding of the importance of performance management and the use of management information systems in operational management. Experience of carrying out audits. 3 Years post qualifying experience Driving License If you thrive to make a difference and have 3 years Social worker experience and this is the role for you, then we would love to hear from you.