Runwood Homes Ltd

We are looking for Administrators to join our team across various Homes in South Essex. Locations include: Rayleigh Southend Wickford About the role: We are currently seeking an experienced Home Administrator to join our team at Runwood Homes. The responsibilities for this Home Administrator role include preparing payroll, assisting with recruitment, ordering supplies, preparing reports for various agencies, and handling general administrative tasks. Benefits of working with Runwood Homes: 28 days Paid Holiday Weekly Pay Pension Scheme Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure Employee Assistance Scheme that is also available to immediate family members Comprehensive induction and ongoing training Free DBS Check and uniform Funding and support towards obtaining NVQs Opportunities to progress your career within the company Free, on-site parking Employee of the Month awards About you: As the Home Administrator, you should have a sound understanding of Microsoft Office and prior experience with payroll. Attention to detail is a must, as well as the ability to stay organised and prioritise tasks. As a Home Administrator, you'll be the first person visitors meet, so being approachable with a friendly personality is key. Building relationships with residents, their families and staff is also important. You will ideally have experience working in the care sector. About Runwood Homes: Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of 57 homes across England. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry. All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances. You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

Customer Liaison Coordinator Shift Patterns: Monday to Friday, 9am - 5pm About the role: We are looking for a confident and compassionate Customer Liaison Coordinator to become the first point of contact for prospective residents, families, and members of the public. This is a telephone-based role where you will provide a professional, friendly, and efficient service, ensuring every enquiry is handled with care and directed to the appropriate team. Key responsibilities: Answer incoming telephone calls and respond to email enquiries from prospective residents, families, and the general public. Provide accurate information about our care homes and the services we offer. Arrange and coordinate care home visits for prospective residents and their families. Liaise closely with care home teams to ensure enquiries and requests are managed promptly and efficiently. Maintain accurate records of all enquiries and follow-up actions. Deliver a professional, empathetic, and customer-focused experience on every interaction. Remain calm and supportive when handling sensitive or challenging conversations. Benefits of working with Runwood Homes: 28 days Paid Holiday Pension Scheme Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure Employee Assistance Scheme that is also available to immediate family members Opportunities to progress your career within the company Free, on-site parking About you: The successful Customer Liaison Coordinator will have previous experience in a customer service, contact centre, or other customer-facing role, with an excellent telephone manner and confident, professional communication skills. You will be caring, empathetic, and approachable, with the ability to work independently while managing multiple tasks effectively. Strong organisational skills, excellent attention to detail, and the ability to remain calm under pressure in a busy environment are essential. Applicants should also possess good IT skills and be confident using email and Microsoft Office applications. About Runwood Homes: Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of 57 homes across England. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry. All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

Operations Administrator Shift Patterns: Monday to Friday, 9am - 5pm About the role: As an Operations Administrator, you will play a key part in the success of Runwood Homes. Based at our busy Head Office, our Operations Administrators work behind the scenes to help keep our services running smoothly, delivering a high level of customer service and support to our managers and homes. Key responsibilities: Checking and sending confidential information to relevant regulators and key stakeholders Exhibits polite and professional communication via phone and email Collating and distribution of information following company guidelines at all time Collecting data and preparing monthly analysis for the senior team Supporting Home Managers with day to day enquiries Managing Directors' diaries and arranging meetings, ensuring invites are sent in a timely manner Greet and support visitors to the office Booking travel and accommodation Dealing with sensitive information in a professional caring manner General office duties Benefits of working with Runwood Homes: 28 days Paid Holiday Pension Scheme Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure Employee Assistance Scheme that is also available to immediate family members Comprehensive induction and ongoing, paid training Opportunities to progress your career within the company Free, on-site parking About you: The successful Operations Administrator will be competent in using the Microsoft packages, with proven experience working in an office environment. We require our Operations Administrators to have excellent communication and organisation skills, with outstanding attention to detail. About Runwood Homes: Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of 57 homes across England. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

Assistant Facilities Manager About the role: We are looking for a highly organised and proactive Assistant Facilities Manager to join our friendly support team. This is an office-based role providing essential administrative and coordination support to ensure our care homes remain safe, compliant, well-maintained, and welcoming for our residents, visitors, and colleagues. Working closely with the facilities team and our care home teams, you will help coordinate planned and reactive maintenance, manage contractor communications and maintain compliance records. Key Responsibilities: Coordinate planned and reactive maintenance requests across multiple care homes. Liaise with contractors to arrange visits, obtain quotations, and monitor completion of works. Maintain accurate compliance records and facilities documentation. Update facilities management systems and maintain accurate records. Respond to enquiries from care homes and provide timely support. Assist with reporting, audits, and departmental projects. Help ensure maintenance issues are resolved efficiently and communicated effectively. Benefits of working with Runwood Homes: 28 days Paid Holiday Pension Scheme Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure Employee Assistance Scheme that is also available to immediate family members Opportunities to progress your career within the company Free, on-site parking About you: We're looking for someone who is: Highly organised with excellent attention to detail. A confident communicator with a friendly and professional approach. Experienced in administration within a facilities, property, maintenance, or similar environment (desirable). Comfortable managing multiple priorities and meeting deadlines. Proficient in Microsoft Office, particularly Outlook, Excel, and Word. Able to work independently while being a supportive member of the wider team. Committed to delivering excellent customer service to both internal and external stakeholders. About Runwood Homes: Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of 57 homes across England. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry. All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.