Bromsgrove District Housing Trust
Bromsgrove, Worcestershire
Closing Date: Friday 12th June 2026 9am Are you passionate about delivering exceptional customer service and making a real difference in your community? We're looking for a Customer Liaison Officer to join our team at bdht, where people are at the heart of everything we do. About the Role The Customer Liaison Officer plays a vital role in ensuring that customers remain at the centre of our capital investment programmes, major repairs, and damp and mould cases. This position is key to maintaining clear, consistent, and timely communication between customers and contractors, helping to deliver a high-quality service. You will be responsible for engaging directly with customers, acting as a dedicated point of contact throughout complex repair works and investment projects. You will also coordinate closely with contractors to ensure the highest levels of customer satisfaction are achieved. Working collaboratively with surveyors, internal teams, and external partners, you will help ensure that all works are delivered efficiently, to a high standard, and with a strong focus on the overall customer experience. About You We're looking for someone with experience working in a customer facing role and with the ability to communicate effectively with both customers and partner agencies. You'll have good negotiating and influencing skills and be able to work under pressure with minimal supervision. Experience of working with Microsoft office and other IT systems This post requires that the job holder is subject to a Basic DBS check. Possession of a current valid driving licence and appropriately insured car is a requirement for the post. What we can offer in return: 32 days annual leave plus bank holidays Holiday purchase scheme -buy up to an additional 5 days holiday per year Holiday buy back scheme - bdht will buy up to 10 days holiday back from staff Team budget every year to enjoy an afternoon out as a team Electric vehicle leasing scheme through Octopus Energy Pension scheme - defined contributions pension administered by the Social Housing Pension Scheme (SHPS) Life insurance is available to members of the pension scheme Employee Assistance Programme Mental Health First Aiders Healthcare Cash Back Scheme - Healthshield Retail discounts scheme Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this) Reimbursement for professional subscription fees Corporate Sponsorship opportunities Reimbursement for HRT pre-paid certificates Reimbursement for annual flu jab Free parking and refreshments Monthly staff compliments raffle Wellbeing calendar of events throughout the year Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
May 26, 2026
Full time
Closing Date: Friday 12th June 2026 9am Are you passionate about delivering exceptional customer service and making a real difference in your community? We're looking for a Customer Liaison Officer to join our team at bdht, where people are at the heart of everything we do. About the Role The Customer Liaison Officer plays a vital role in ensuring that customers remain at the centre of our capital investment programmes, major repairs, and damp and mould cases. This position is key to maintaining clear, consistent, and timely communication between customers and contractors, helping to deliver a high-quality service. You will be responsible for engaging directly with customers, acting as a dedicated point of contact throughout complex repair works and investment projects. You will also coordinate closely with contractors to ensure the highest levels of customer satisfaction are achieved. Working collaboratively with surveyors, internal teams, and external partners, you will help ensure that all works are delivered efficiently, to a high standard, and with a strong focus on the overall customer experience. About You We're looking for someone with experience working in a customer facing role and with the ability to communicate effectively with both customers and partner agencies. You'll have good negotiating and influencing skills and be able to work under pressure with minimal supervision. Experience of working with Microsoft office and other IT systems This post requires that the job holder is subject to a Basic DBS check. Possession of a current valid driving licence and appropriately insured car is a requirement for the post. What we can offer in return: 32 days annual leave plus bank holidays Holiday purchase scheme -buy up to an additional 5 days holiday per year Holiday buy back scheme - bdht will buy up to 10 days holiday back from staff Team budget every year to enjoy an afternoon out as a team Electric vehicle leasing scheme through Octopus Energy Pension scheme - defined contributions pension administered by the Social Housing Pension Scheme (SHPS) Life insurance is available to members of the pension scheme Employee Assistance Programme Mental Health First Aiders Healthcare Cash Back Scheme - Healthshield Retail discounts scheme Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this) Reimbursement for professional subscription fees Corporate Sponsorship opportunities Reimbursement for HRT pre-paid certificates Reimbursement for annual flu jab Free parking and refreshments Monthly staff compliments raffle Wellbeing calendar of events throughout the year Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
Bromsgrove District Housing Trust
Bromsgrove, Worcestershire
Clerk of Works Bromsgrove £37,960.52 per annum Contract: Full Time, Permanent Closing Date: Friday 12th June 2026 9am We're looking for a Clerk of Works to join our team at bdht, where people are at the heart of everything we do. About the Role The Clerk of Works plays a key role in ensuring that all capital investment works carried out by contractors across our customers' homes and communities are delivered to the highest standards of quality, compliance, safety, and customer satisfaction. This position is central to supporting safe, sustainable homes and enhancing residents' living conditions, in line with the organisation's values and strategic objectives. Combining technical expertise with a strong customer focus, the role ensures that all works meet agreed specifications, deliver value for money, and comply with relevant regulatory requirements. You will be responsible for inspecting and assessing projects from inception through to completion, ensuring that planning, specifications, and delivery standards are fully adhered to by bdht's contractor partners. Working collaboratively with internal teams and external contractors, you will drive quality, efficiency, and value for money across all projects. About You We're looking for someone with experience within the construction industry and ideally supported by a recognised trade background. The successful candidate will demonstrate excellent communication skills and will place customer satisfaction at the forefront of their approach at all times. You will also be proficient in the use of basic IT systems and confident in using handheld technology to accurately record and manage client information. An HNC/HND minimum in Building Construction or similar recognised qualification would be beneficial. The use of a current driving licence is a requirement for the post and essential car user allowance will be paid where applicable. The post holder will be subject to a Disclosure and Barring Check at the Basic level. What we can offer in return: 32 days annual leave plus bank holidays Holiday purchase scheme -buy up to an additional 5 days holiday per year Holiday buy back scheme - bdht will buy up to 10 days holiday back from staff Team budget every year to enjoy an afternoon out as a team Electric vehicle leasing scheme through Octopus Energy Pension scheme - defined contributions pension administered by the Social Housing Pension Scheme (SHPS) Life insurance is available to members of the pension scheme Employee Assistance Programme Mental Health First Aiders Healthcare Cash Back Scheme - Healthshield Retail discounts scheme Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this) Reimbursement for professional subscription fees Corporate Sponsorship opportunities Reimbursement for HRT pre-paid certificates Reimbursement for annual flu jab Free parking and refreshments Monthly staff compliments raffle Wellbeing calendar of events throughout the year Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
May 26, 2026
Full time
Clerk of Works Bromsgrove £37,960.52 per annum Contract: Full Time, Permanent Closing Date: Friday 12th June 2026 9am We're looking for a Clerk of Works to join our team at bdht, where people are at the heart of everything we do. About the Role The Clerk of Works plays a key role in ensuring that all capital investment works carried out by contractors across our customers' homes and communities are delivered to the highest standards of quality, compliance, safety, and customer satisfaction. This position is central to supporting safe, sustainable homes and enhancing residents' living conditions, in line with the organisation's values and strategic objectives. Combining technical expertise with a strong customer focus, the role ensures that all works meet agreed specifications, deliver value for money, and comply with relevant regulatory requirements. You will be responsible for inspecting and assessing projects from inception through to completion, ensuring that planning, specifications, and delivery standards are fully adhered to by bdht's contractor partners. Working collaboratively with internal teams and external contractors, you will drive quality, efficiency, and value for money across all projects. About You We're looking for someone with experience within the construction industry and ideally supported by a recognised trade background. The successful candidate will demonstrate excellent communication skills and will place customer satisfaction at the forefront of their approach at all times. You will also be proficient in the use of basic IT systems and confident in using handheld technology to accurately record and manage client information. An HNC/HND minimum in Building Construction or similar recognised qualification would be beneficial. The use of a current driving licence is a requirement for the post and essential car user allowance will be paid where applicable. The post holder will be subject to a Disclosure and Barring Check at the Basic level. What we can offer in return: 32 days annual leave plus bank holidays Holiday purchase scheme -buy up to an additional 5 days holiday per year Holiday buy back scheme - bdht will buy up to 10 days holiday back from staff Team budget every year to enjoy an afternoon out as a team Electric vehicle leasing scheme through Octopus Energy Pension scheme - defined contributions pension administered by the Social Housing Pension Scheme (SHPS) Life insurance is available to members of the pension scheme Employee Assistance Programme Mental Health First Aiders Healthcare Cash Back Scheme - Healthshield Retail discounts scheme Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this) Reimbursement for professional subscription fees Corporate Sponsorship opportunities Reimbursement for HRT pre-paid certificates Reimbursement for annual flu jab Free parking and refreshments Monthly staff compliments raffle Wellbeing calendar of events throughout the year Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
