Metropolitan Thames Valley

Corporate Policy Coordinator £32, 764 - £34,489 pro rata (£13,979 - £14,715) Beeston, Nottingham 16 hours Fixed Term Contract, August 2026 - February 2027 Join our friendly team as a Corporate Policy Coordinator Are you organised, collaborative and interested in helping to shape clear, practical policies that support colleagues and customers? If you enjoy working with people, bringing information click apply for full job details

Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Enfield - N9 0TG Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position Valid UK Driving Licence & access to transport is required for this role This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

About Us: Metworks is an integral part of MTVH, dedicated to delivering exceptional property repair and maintenance services. We are committed to providing excellent customer experiences while meeting corporate and regulatory standards. We are seeking a passionate and customer focused person to contribute to the continual improvement of our service delivery. Overall Responsibility: As Property Experience Coordinator, you will primarily be responsible for organising, coordinating and reporting on the delivery of repair work to customer's homes following complaints or poor customer satisfaction results. You will be liaising with our Customers, the Metworks Delivery Team, the Property Services, Housing Teams and the Property Desk. You will be competent and experienced in various MS Office software and CRM systems and have no problem looking across systems for information, troubleshooting and finding solutions. You will be a natural communicator with direct customer experience and have a strong ability to maintain a calm and professional attitude whilst dealing with challenging situations. Responsibilities & Outcomes • Work as part of a team who will be working on direct engagement activities with internal and external stakeholders. • Supporting the operational team with critical incidents, complaints and provide feedback to your manager for post-incident reviews. • Using systems that support outstanding service delivery using customer journey mapping and complaint outcomes/learning/trends. • Building and maintaining strong relationships with individual Property teams and other Directorates to enable effective dialogue exchange between departments. • Taking intelligent action to correct issues along the way and continuously communicating to uphold the MTVH Way and adhere to our four core values; Care, Dare, Collaborate and Own. • Ensure standards for customer experience across the whole customer journey are met. • Attend residents associations and one-off meetings working closely with members of the Property Services Delivery Team • Assist in the delivery of training and other capacity-building initiatives for colleagues as and when required. • To assist in the provision of advice to colleagues on effective service monitoring and delivery with residents. • To positively promote the work of the team so its remit is understood and has the widest possible impact. • Contribute to reports and presentations, documents and briefings as required for a wide variety of audiences Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

About the Role MTVH are looking for a Caretaker to deliver high-quality estate services across designated schemes, ensuring a clean, safe, and well-maintained environment for residents. This role plays a vital part in maintaining customer satisfaction by supporting estate operations, carrying out minor repairs, and working closely with other teams to protect MTVH's assets and uphold service standards. Therefore, as part of the Customer Services team, you will work collaboratively with housing, maintenance, and support teams to provide excellent front-line service. You will be visible on estates, engaging with residents, addressing issues promptly, and contributing to a safe, welcoming, and well-managed environment. Key responsibilities Deliver day-to-day caretaking services, including estate inspections, cleaning oversight, and reporting repairs Carry out minor maintenance tasks and support the upkeep of communal areas and facilities Monitor estate safety, including lighting, security, and reporting anti-social behaviour or risks Support waste management and recycling processes, working with contractors and local authorities Engage with residents, provide updates, and support customer service delivery across the estate What you'll need to succeed Experience carrying out basic repairs and maintaining environments to a good standard Strong customer service and communication skills with a resident-focused approach Ability to organise, prioritise tasks, and work independently Basic IT skills and the ability to record and report information accurately A proactive, flexible approach with a commitment to safeguarding and supporting residents To meet our commitment to providing safe, high quality services to our customers we will complete a standard level background check with the Disclosure and Barring service, once an offer of employment is made. As standard you will be added to the DBS updating service with a new check being carried out on a 3 yearly basis. The cost of a DBS will be paid for by the organisation. Interview date/s TBC London Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

About Us Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well.' With over 57,000 homes and more than 120,000 residents and customers, we work with partners to create sustainable and vibrant neighbourhoods where people want to live. Our people care, dare and collaborate to deliver People Powered Living . About the Role We have an exciting opportunity for an Internal Recruiter to join our Resourcing team. You will support the Resourcing Manager in delivering end-to-end recruitment across Property, Central Services, Customer Services and Development . This is a varied and fast-paced role where you'll manage daily recruitment activity, improve adverts, and use your creativity to attract candidates through campaigns, job fairs and innovative sourcing approaches. You'll think outside the box to attract talent, whilst working collaboratively with internal teams to support social value and build strong relationships across the business. You'll also play a key role in sourcing direct hires and reducing reliance on agencies through innovative attraction strategies. Key Responsibilities Manage end-to-end recruitment, from briefing through to onboarding Partner with hiring managers, ensuring adherence to recruitment processes Create and enhance engaging job adverts and attraction campaigns Work with external job boards and recruitment suppliers where needed Proactively and reactively manage recruitment briefs and vacancies Deliver a positive candidate experience from application through to onboarding Plan and attend assessment days, helping to identify the best talent Promote MTVH's values of care, dare and collaborate throughout the recruitment process About You To succeed in this role, you will be highly organised, detail-focused and comfortable working in a fast-paced environment with high volumes, whilst adhering to legislative requirements. You will also have: Strong customer service skills and the ability to engage stakeholders at all levels Good IT literacy, including basic Excel and Microsoft 365 tools (Oracle experience desirable) A good understanding of recruitment and general HR GCSE-level education (or equivalent experience/qualification such as CIPD Level 2, AREC or above) Strong written and spoken English Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Housing Officer: Tenancy & ASB Specialist known internally as a Local Housing Manager Location: Clapham Park, SW2 4AX Salary Banding: £41,237 - £43,406 This role We are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. The patch is predominantly in Southwark but includes parts of Lambeth and Lewisham. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents. You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed : Essential car user Experience of working in a social housing setting is essential Experience of tenancy enforcement and managing a high case load of ASB alongside strong record keeping Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

This Role: Senior Customer Service Advisor known internally as a "Senior Property Services Advisor" Fixed Term Positions 12-month period based on a 37.5hr week Salary Range: £29,025 - £30,553 - Dependent upon experience Location: Beeston, NG9 1LA - Free parking subject to availability The office location is a 10 min walk from Beeston Train Station Join Our Team and Shape Your Future! Are you looking for an exciting new role where you thrive on offering an outstanding service to customers? We are searching for enthusiastic, driven individuals to join our Customer Contact team. Why Work With Us? Inspiring Work Environment: Be part of a collaborative and innovative culture where every day brings new challenges and opportunities. Career Progression: We are committed to helping you grow through ongoing training, and mentorship. Competitive Benefits: Enjoy a comprehensive benefits package, generous holiday allowance, and health & wellbeing support. Meaningful Impact: Your contributions will make a real difference to our customers and our community. You will receive full, comprehensive training to set you up for success. About the Role In this role, you will support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise. The work is varied and fast-paced, making adaptability essential in the property repairs and maintenance environment. Coverage across core business hours is essential for this role and you will need to be available to work between 8am and 6pm, Monday to Friday, on a rotating shift basis based within the main office in Beeston. Once you are fully trained, you will have the flexibility to work remotely when based on a 10am 6pm shift. Who We're Looking For Motivated self-starters with a passion for learning and a can-do attitude Team players who thrive in a supportive, fast-paced environment Excellent communicators with an innovative approach to problem solving Previous experience is valued but not essential we are looking for the right mindset and enthusiasm! Ready to Apply? If you are ready to take the next step in your career, we'd love to hear from you! Please complete our application form, attach your CV and a brief cover letter explaining why you would be a great fit for our team. We look forward to Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Voluntary Trustee Position for the Molly Huggins Foundation Location: A combination of in-person/virtual - Travel will be required on occasions to London. Out of pocket travel expenses will be reimbursed. Time commitment: 5 meetings per year including a strategy day, with time to prepare before meetings and collaborate in between Remuneration: Voluntary (expenses reimbursed) Help shape the future of a new, ambitious charity Launched in 2024 by Metropolitan Thames Valley Housing (MTVH), the Molly Huggins Foundation was created to deliver long-term, place-based investment in communities facing inequality and disadvantage. MTVH is one of the UK's leading not for profit housing associations providing a range of social and affordable housing across London, the south east and East Midlands. Our purpose over the next decade, is to raise and distribute 75 million into initiatives that strengthen communities and improve people's lives. We're now looking for up to four Trustees to join our Board at an exciting stage of the Foundation's development. The role As a Trustee, you will: Help shape the Foundation's strategy and priorities Provide governance, support and constructive challenge Act as an ambassador for our mission and impactWhat we are looking for You may bring: Experience at Board, senior leadership or strategic level in a charity, social enterprise, or mission-led organisation Knowledge of governance, accountability, and organisational oversight Strategic thinking, sound judgement, and the ability to influence at Board level Understanding of fundraising, social investment, grant-making, or income generation Knowledge of housing, regeneration, or community development Experience in the health, education, employment sectors or working with people seeking asylum, refugees and migrant communities.We also welcome applicants who are looking to build their first Trustee or Non-Executive role. We are particularly interested in people who demonstrate: A strong commitment to social justice, equality, and community impact The ability to work collaboratively and think corporately as part of a Board Excellent communication and stakeholder engagement skills Confidence to provide challenge and contribute to strategic decision-making Emotional intelligence, resilience, and a willingness to listen and learn An understanding of the importance of resident voice and lived experience in governance. To this end, we particularly welcome applications from MTVH residentsIf you are inspired by our mission and would like to help shape the future of the Molly Huggins Foundation, we would be delighted to hear from you. Why join us This is a unique opportunity to: Play a meaningful role in shaping a growing, high-impact foundation Contribute to decisions that direct significant investment into communities Gain experience of Board-level governance and strategy Build or enhance your non-executive portfolio in a supportive environment Develop skills to enhance future employment prospectsAs part of the application process, we will require a CV and supporting statement of no more than 3 sides of A4. Find out more about our work Watch this video Email:

Complaint Coordinator - 12 Month Fixed Term Contract Location: Beeston, Nottingham, NG9 1LA Salary: £29,025 - £30,553- Hybrid Working based on a 37.5hr week Free on-site parking subject to avaliablity At Metropolitan Thames Valley Housing, we have an amazing opportunity for a passionate and customer-service focused Complaint Coordinator to join our Complaints Team based in Beeston, Nottingham. As a Complaint Coordinator you will be responsible for investigating and coordinating responses for Stage 1, and with further experience, Stage 2 complaints. This requires independent inquiry and collaboration with teams across the business to achieve fair and successful resolutions for our customers. You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey. This is a unique opportunity for someone with drive, empathy, and excellent communication skills to make a positive impact on the lives and satisfaction of our residents, while building strong relationships with senior executives and managers across MTVH. We're looking for someone who will Be able to work on a hybrid basis, working 2-3 days per week from home and the rest from our Beeston office. Possess prior knowledge and experience in resolving customer disputes. Demonstrate exceptional organisation and time management, adhering to set timeframes for responses. Negotiate and persuade effectively to achieve a desired outcome. Advocate for our customers and show empathy towards their frustrations and needs. Apply best judgement to each individual situation and have an objective and pragmatic approach to problem-solving. Deliver clear and comprehensive communication, across verbal and written platforms, at all times. Interview Diary Date: To be confirmed Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Head of Portfolio Management London/Nottingham Head of Portfolio Management and Project Delivery is a key role within the Technology Leadership Team, with oversight of the Technology contribution to MTVH 2030 strategic programmes, ensuring alignment of change, strategy, governance, communication and successful delivery across the Technology Directorate. Overall responsibilities: You will lead and be accountable for supporting delivery of the Technology strategy on behalf of the Group CIO, working with Heads of Service to bring together Technology roadmaps, priorities and plans that support MTVH's Business Goals and Outcomes. You will be responsible for managing and leading the Technology portfolio &delivery function, ensuring that demand, investment, delivery, risks, dependencies, benefits and performance are visible, understood and governed through appropriate reporting and decision-making forums. You will provide leadership and oversight of Architecture and Information Security, ensuring that enterprise architecture, solution design, cyber security, information security, risk and compliance considerations are embedded into Technology planning, delivery and governance. You will be accountable for the development and operation of effective IT governance, IT performance reporting, audit and compliance oversight, ensuring Technology operates within agreed standards, policies, controls and assurance requirements. Through a business partnering mode, you will work with senior stakeholders to support enterprise transformation and change management, ensuring Technology activity is aligned to business priorities, MTVH 2030 strategic programmes, affordability, capacity and agreed outcomes. You will provide dotted line leadership to Finance, HR and Procurement business partners supporting the Technology Directorate, ensuring financial planning, workforce planning, talent development, procurement activity and supplier management are aligned to the Technology strategy and portfolio. Key Responsibilities: Management and delivery of the Technology portfolio, ensuring alignment to corporate plans, MTVH 2030 strategic programmes and the Technology strategy, across transformational change and BAU activity. Management and development of a robust portfolio, strategy planning and reporting rhythm, ensuring priorities, dependencies, risks, costs, benefits and outcomes are clearly governed and reported. Management and oversight of the Technology roadmap, working with Heads of Service to bring together plans across infrastructure, applications, digital, data, service improvement, architecture, information security and business change. Management and oversight of Technology demand & delivery management, ensuring projects and change are assessed against business value, strategic alignment, architecture, information security, capacity, cost and risk. Ensure appropriate architecture and information security governance is in place across Technology planning, delivery and operations, aligned to wider IT governance, audit and compliance requirements. ITIL Service Portfolio Management; ensuring the Technology service portfolio has the right mix of services to meet business outcomes at the right level of investment, risk and performance. Management of IT performance, controls, assurance, reporting and escalation across Technology, ensuring activity is co-ordinated and delivered to agreed timescales, budgets, standards and outcomes. Support enterprise transformation, change management and Technology communications, ensuring Technology priorities, performance, risks and achievements are clearly understood across MTVH. Central budget management and reporting, working with Finance business partners to support planning, forecasting, investment tracking, business cases and value for money reporting. Work with HR and Procurement business partners to support workforce planning, talent development, capability planning, succession planning, supplier management, sourcing, contract management, supplier performance and renewals. Skills/Experience: Programme/portfolio management qualification or equivalent experience, accompanied by successful strategic portfolio management and effective benefits realisation. Detailed knowledge and experience of portfolio management methodologies, including demand management, prioritisation, investment governance, risk management and dependency mapping. Technology strategy and roadmap planning experience, with the ability to align Technology priorities to corporate plans, strategic programmes and business outcomes. Strong understanding of IT governance, IT performance, audit and compliance, including controls, assurance, reporting and escalation. Working knowledge of ITIL and detailed experience in service management, including service portfolio management, change management and operational governance. Good knowledge of budgeting, resource allocation, financial planning and workforce. Experience of strategic supplier and vendor management activities. Working experience of Agile, Scrum, DevOps and ServiceNow or equivalent. Strong leadership and matrix management skills with experience of working with professional input and teams across organisational boundaries. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Corporate Policy Coordinator £32, 764 - £34,489 pro rata (£13,979 - £14,715) Beeston, Nottingham 16 hours Fixed Term Contract, August 2026 February 2027 Join our friendly team as a Corporate Policy Coordinator Are you organised, collaborative and interested in helping to shape clear, practical policies that support colleagues and customers? If you enjoy working with people, bringing information together and making things easier to understand, this could be a great opportunity for you. About the role: At MTVH, we are committed to creating policies and procedures that are clear, helpful and easy to use. As our Corporate Policy Coordinator, you will work with teams across the business to help keep our policies up to date, aligned with our values and compliant with internal standards, regulatory requirements and legislation. In this role, you will: • Support the development and review of policies and procedures • Work with colleagues across different teams to gather insight, feedback and information • Help ensure our documents meet relevant regulations, standards and business requirements • Provide helpful support and guidance on policy-related queries What we offer: • A welcoming and supportive team environment • Opportunities to build your knowledge and develop your skills • The chance to contribute to work that makes a meaningful difference for colleagues and customers What you'll bring: We're looking for someone who is proactive, organised and comfortable working with detail. You do not need to know everything from day one what matters most is your ability to communicate clearly, work well with others and take pride in producing accurate, useful information. You'll be a good fit if you have: • Strong analytical and problem-solving skills • Clear communication skills and the confidence to work with different colleagues • A good eye for detail and a commitment to accuracy • The ability to work independently while also being part of a supportive team Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Energy and Carbon Performance Co-ordinator Positions: 1 Available locations: Farringdon, London (£49,045- £51,626) Beeston, Nottingham (£44,141 - £46,464) Permanent, Full time (37.5 hours), Hybrid Working About This role: Are you excited by the use of data, insight and digital tools to help deliver warmer homes and measurable progress towards net zero? At MTVH, we are working to decarbonise our housing portfolio and deliver warmer, more energy-efficient homes for residents. We are looking for an Energy & Carbon Performance Co-ordinator to support the data, analysis and modelling that underpin this work. Reporting to the Energy & Carbon Performance Manager, you will help maintain reliable energy and property information, analyse complex datasets, support energy efficiency modelling and turn findings into clear insight, while helping us continuously improve the way information is captured, assured and used. You will also explore how visualisation, automation and responsible tools can make routine analysis more efficient and insight more accessible. This is an excellent opportunity for someone with strong analytical skills who wants to develop specialist knowledge in housing, energy efficiency and decarbonisation. You may already work in housing, energy or sustainability, or you may bring transferable capability from data analysis, information management, engineering, environmental science or another relevant field. What matters most is your ability to work carefully with data, learn quickly and communicate what the evidence means. Key Responsibilities: Own and maintain accurate, complete and up-to-date energy, property and investment data, following agreed standards, controls and validation processes. Interrogate large and complex datasets to identify trends, gaps, anomalies, risks and opportunities. Use energy efficiency modelling and stock data to support decarbonisation priorities, investment decisions, and decarbonisation programmes delivery. Create clear reports, dashboards and visualisations that support monitor performance and take timely action. Use tools responsibly to improve repeatable tasks, data checking and analysis, with appropriate human review and attention to privacy, accuracy and transparency. Work with internal teams and partners to improve data, data flows and resolve information quality issues. Present technical and performance information in a clear, concise and accessible way for both specialist and non-specialist audiences. Proven organisational skills and ability to prioritise tasks, manage competing deadlines and work independently and as part of a project team. Motivated to develop new skills and share knowledge with colleagues to uplift data quality across the organisation. What you'll need to succeed: We are looking for someone who combines curiosity and attention to detail with the confidence to investigate problems and improve how information is used. You will bring: Passion for data and environmental sustainability, with a strong commitment to delivering meaningful change. A proactive and innovative approach to problem-solving, with the confidence to take initiative and think beyond conventional solutions. Experience of working with large or complex datasets, including data cleansing, validation, reconciliation and quality checking. Strong analytical and critical thinking skills and the ability to turn data into clear insight, recommendations and practical next steps. Confidence using a range of analytical tools. This may include advanced Excel, Power BI or similar visualisation platforms, databases/ query tools, scripting or statistical tools, automation, generative AI or machine-learning-enabled tools. Clear written and verbal communication skills, with the ability to prioritise work, meet deadlines and maintain accuracy. A relevant qualification or equivalent practical experience in data analytics, information management, environmental science, engineering, the built environment, energy, sustainability or a related area. A collaborative approach and the confidence to build effective working relationships across teams and with external partners. Knowledge of domestic energy efficiency, EPC/SAP, asset-management systems, retrofit or energy modelling would be valuable; however, we welcome applicants with strong transferable data skills and a willingness to learn. Not sure you meet every requirement? We value transferable skills, different perspectives and the ability to learn. If you can demonstrate strong analytical capability, careful data handling and a genuine interest in improving homes and resident outcomes, we encourage you to apply. Decarbonisation is ultimately about people. You will understand that reliable data and thoughtful analysis are essential to making fair, credible decisions and achieving better outcomes for residents. Please see the attached job specification for full details including personal competencies . What you need to do now If this opportunity matches your skills and ambitions, review the attached job description and click 'apply now' to submit an up-to-date CV. In your application, tell us how you have used data, analysis or digital tools to identify a problem, improve a process or support a decision. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

About the Role MTVH are looking for a Resales Progression Consultant to provide a high-quality progression service to shared ownership resale customers, ensuring a professional and customer-focused experience throughout the sales journey. You will be responsible for progressing shared ownership resale and interim staircasing transactions from instruction through to exchange and completion, while delivering expert advice and support to customers and stakeholders. This is an excellent opportunity for someone with experience in shared ownership, conveyancing, or property sales who is passionate about delivering outstanding customer service. Therefore, as part of the Development After Sales team, you will manage a varied pipeline of resale and staircasing cases, working closely with customers, solicitors, estate agents, financial advisers, and internal teams to ensure transactions progress smoothly and efficiently. You will provide regular updates, interpret leasehold documentation, and help customers navigate the sales process with confidence. Key Responsibilities Manage a caseload of shared ownership resale and staircasing transactions, progressing cases through to exchange and completion. Respond to customer enquiries by phone, email, and post, providing accurate and professional advice. Liaise with solicitors, estate agents, financial advisers, and internal stakeholders to keep transactions moving forward. Maintain accurate records and case management data, ensuring compliance with policies and procedures. Prepare pipeline reports and monitor performance against agreed targets and service standards. What You'll Need to Succeed Experience managing shared ownership resales, staircasing transactions, or similar property sales processes. Strong understanding of shared ownership products, leasehold matters, and the conveyancing process. Proven ability to manage a high-volume caseload and work to challenging deadlines and targets. Excellent customer service and stakeholder management skills, with the ability to build strong working relationships. Good IT skills and the ability to maintain accurate records across multiple systems. Interview date/s TBC London Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Care & Support worker Part Time (25 Hours) Nottingham Caring is at the heart of what we do at Metropolitan Thames Valley Housing. It is an integral part of the company and something we pride ourselves in as being the best. If you are a caring individual, one who wants to support people to live the best lives they can, then this is the role for you. We have an amazing opportunity for a Care & Support Worker working in one of our services based at Briarwood Court This is a 37.5-hour post , with the opportunity to complete extra shifts if you wish. In this position you will support people with various Learning Disabilities to remain as independent as possible. You will be responsible for their support plans and liaising with others that support our customers on a day-to-day basis. Support is provided 24 hours a day, 7 days a week. Subsequently, this role does involve shift work and there will be an opportunity for overtime. MTVH are able to provide full training to you if you have the desire and compassion to take up this role. This training will ensure you provide personalised care and support services to our customers with dignity. This role does require you to work flexibly to ensure individual needs are met while maximising independence, choice, privacy and well-being, in collaboration with the senior care and support workers/team leaders. What you ll need to succeed To be successful in this role, previous experience is ideal. We are seeking individuals who can provide a caring and supportive service to our customers whilst helping them feel dignified throughout. You will demonstrate you understand what good support looks like appropriate to the age, gender, disability, race, religion, and sexuality of the customer to improve their quality of life and independence. To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring service, which will include a check of the Adult Barred list once an offer of employment is made. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Voluntary Trustee Position with the Molly Huggins Foundation Location: A combination of in-person/virtual - Travel will be required on occasions to London. Out of pocket travel expenses will be reimbursed. Time commitment: 5 meetings per year including a strategy day, with time to prepare before meetings and collaborate in between Remuneration: Voluntary (expenses reimbursed) Help shape the future of a new, ambitious charity Launched in 2024 by Metropolitan Thames Valley Housing (MTVH), the Molly Huggins Foundation was created to deliver long-term, place-based investment in communities facing inequality and disadvantage. MTVH is one of the UK s leading not for profit housing associations providing a range of social and affordable housing across London, the south east and East Midlands. Our purpose over the next decade, is to raise and distribute £75 million into initiatives that strengthen communities and improve people s lives. We re now looking for up to four Trustees to join our Board at an exciting stage of the Foundation s development. The role As a Trustee, you will: Help shape the Foundation's strategy and priorities Provide governance, support and constructive challenge Act as an ambassador for our mission and impact What we are looking for You may bring: Experience at Board, senior leadership or strategic level in a charity, social enterprise, or mission-led organisation Knowledge of governance, accountability, and organisational oversight Strategic thinking, sound judgement, and the ability to influence at Board level Understanding of fundraising, social investment, grant-making, or income generation Knowledge of housing, regeneration, or community development Experience in the health, education, employment sectors or working with people seeking asylum, refugees and migrant communities. We also welcome applicants who are looking to build their first Trustee or Non-Executive role. We are particularly interested in people who demonstrate: A strong commitment to social justice, equality, and community impact The ability to work collaboratively and think corporately as part of a Board Excellent communication and stakeholder engagement skills Confidence to provide challenge and contribute to strategic decision-making Emotional intelligence, resilience, and a willingness to listen and learn An understanding of the importance of resident voice and lived experience in governance. To this end, we particularly welcome applications from MTVH residents If you are inspired by our mission and would like to help shape the future of the Molly Huggins Foundation, we would be delighted to hear from you. Why join us This is a unique opportunity to: Play a meaningful role in shaping a growing, high-impact foundation Contribute to decisions that direct significant investment into communities Gain experience of Board-level governance and strategy Build or enhance your non-executive portfolio in a supportive environment Develop skills to enhance future employment prospects As part of the application process, we will require a CV and supporting statement of no more than 3 sides of A4. Find out more about our work Watch this video here or visit the Molly Huggins Foundation website here to learn more about what you ll be supporting as a Trustee. Please also refer to the candidate pack attached to the advert on our live careers page.

The salary for this role will be £24,784.50 after April 1st in line with our pay agreement. This role Are you interested in starting a career in care and support? MTVH is looking for care and support workers to join their friendly team in Barnet. This is an ideal opportunity for someone seeking to start their career in care. You will be working in an extra care supported living service supporting up to 39 older people requiring varying levels of care and support, so while experience in a similar role is helpful it is not essential. You will provide positive support to help people live as independently as possible, take part in social activities and maintain an active life. What you will need to succeed You'll need effective communication skills to be able to work as part of a team or work on your own when needed. You'll work with people in a person-centred way, update electronic records, coordinate appointments and work with individuals to regain or develop new skills that help them achieve meaningful outcomes. What matters most is your ability to show real compassion and a commitment to delivering high quality dignified support to vulnerable adults. To meet our commitment to providing safe and high-quality services you will be required to complete an enhanced background check with the Disclosure and Barring Service (DBS), which will include a check of the Adult Barred list, once an offer of employment is made. A new DBS will be completed every three years. What you'll receive in return You'll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including: 28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave Healthcare cash plan Matched contribution pension scheme (up to 9%) Enhanced maternity, paternity and adoption leave Salary sacrifice schemes and season ticket loans Life assurance scheme Paid volunteer days Plus lots of voluntary benefits including cash back and discounts from high street names Free enhanced Disclosure and Barring Service check What you need to do now If you re interested in this role, take a look at the attached Job Description for more details and if it s the ideal job for you, click apply now to forward an up-to-date copy of your CV. Interview date: TBC. MTVH is offering an exciting opportunity for Care and Support Workers to join our team in Harrow . This role is ideal for individuals who are passionate about supporting others and eager to develop their career within the care sector. You will be working within a service that supports 39 older residents , each with varying levels of care and support needs. As part of our dedicated team in a registered supported living setting, you will play an essential role in promoting independence, dignity, and wellbeing. We are seeking someone with experience in a similar care or support role , who is committed to providing person-centred, positive support. You will help residents maintain as much independence as possible, encourage active and fulfilling lifestyles, support engagement in activities, and promote good health and wellbeing. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Title: Contract Officer Fire Safety Salary: £32,158 - £33,850 Location: Beeston, Nottingham Permanent, Full Time (37.5 hours) About Us Metropolitan Thames Valley Housing has a vision that everyone has a home and the opportunity to live well; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live click apply for full job details

This role: Service Charge Specialist based in Farringdon, EC1N 8JS Salary Banding: £39,281 - £41,348 based on a 37.5 hour week - 6 Month Fixed Term Contract This role is eligible for our smarter working policy with the expectation of a minimum of 2 office days per week click apply for full job details