Metropolitan Thames Valley

A prominent housing association in London is seeking a Head of Governance to lead the corporate governance and company secretarial functions. You will ensure compliance, oversee statutory submissions, and lead governance initiatives across the organization. The ideal candidate will have extensive experience in governance roles and understand regulatory compliance. Offering hybrid working, this role positions you at the heart of a socially impactful organization committed to providing decent homes and improving lives.

Director of Leaseholder Services London or Midlands Competitive + benefits At MTVH, our homeowners including leaseholders and shared owners need services that are transparent, responsive and fair, with clear accountability for standards, costs and outcomes. As Director of Leaseholder Services, you will provide strategic and operational leadership for our national leaseholder services function, acting as the senior authority on leasehold and shared ownership matters across a portfolio of circa 20,000 homes. You will be the primary advocate for our leasehold and shared ownership customers (and other home ownership products where applicable), ensuring their voice informs service design, investment visibility, communications and performance priorities. This is a high-impact leadership role, responsible for strengthening governance, improving customer satisfaction, and driving consistent service quality through robust performance management and effective oversight of third parties, including managing agents and freeholders. As a member of MTVH's Senior Leadership Team, you will work collaboratively across the organisation to resolve complex issues and deliver our 2030 corporate strategy. What you'll be accountable for Strategic leadership Set and deliver a clear strategy for leaseholder services aligned to MTVH's corporate priorities and customer expectations. Provide visible, confident leadership that drives a customer-centred culture and measurable improvement. Operational excellence Lead the end-to-end delivery of leasehold and shared ownership services, ensuring clear plans, effective resource coordination and timely issue resolution. Act as a catalyst for joined-up delivery across Customer Services, Assets/Property, Finance and Legal, owning the resolution of complex leasehold matters and ensuring a coherent customer journey. Governance, risk and compliance Ensure compliance with relevant legal, regulatory and policy requirements, proactively identifying and managing risk (including escalation where required). Own and maintain the policy and procedural framework for your function, ensuring it is current, embedded and auditable. Be accountable for the quality and integrity of data and records to enable reliable reporting and oversight. Financial stewardship and value for money Lead strong financial accountability across service charge governance, major works processes, and income and expenditure management within your remit. Balance financial stewardship with fairness, transparency and value for money for customers, ensuring decisions are evidence-led and defensible. Leasehold management & customer outcomes Provide strategic oversight across key areas including Section 20 / major works consultation, lease variations, renewals, compliance with lease terms, dispute resolution and tribunal cases. Drive improvements in satisfaction, engagement and complaints performance, ensuring communications are clear, proactive and transparent. Third party and stakeholder management Build effective relationships with managing agents and freeholders, holding them to account for service quality, compliance and customer outcomes. Represent MTVH in internal and external forums, offering clear advice, reporting and decision support to enable timely decisions and good governance. People leadership Lead, develop and motivate teams in line with MTVH's values of Care, Dare, Collaborate and Own , building an inclusive, high-performance culture with strong succession and talent development. What we're looking for You'll bring significant senior leadership experience within a complex environment, with deep expertise in home ownership services. You will demonstrate: Substantial senior experience leading leasehold/shared ownership services (and related products) in a housing association or similar organisation. Strong technical capability across leasehold and home ownership management, including service charge governance, major works processes, contract management and leasehold law, with confidence managing risk, disputes and tribunals. Proven delivery of service improvement and operational change, strengthening performance, compliance and customer experience. Strong communications skills, relatable to all audiences you encounter. A strong track record of influencing across directorates and holding internal teams, contractors and managing agents to account. Qualifications: Educated to degree level (or equivalent qualification/experience). This senior position requires travel between office locations. Why join MTVH? This is an opportunity to shape a high-profile service that directly impacts customers' trust, satisfaction and value for money. You'll join a senior leadership community committed to clear accountability, strong governance, and improving outcomes for our residents and homeowners. How to apply Please submit your CV and supporting statement outlining how you meet the requirements of the role. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography & portfolio to ensure we take a coherent and co-ordinated approach to building safety at a time when expectations are rightly increasing. The Customer Liaison Officer will deliver a business-critical service to ensure that customers' expectations are exceeded. This role will give the right candidate the opportunity to shape our strategy for supporting our customers. The Building Safety Department has a varied workload with demanding timescales; the Customer Liaison Officer will be responsible for owning the communication with our customers and supporting the Delivery and Commercial Teams with the delivery of remediation works. This is a key role and will help ensure the safety of our customers. What you'll need to succeed: Strong communication (both written and verbal) and presentation skills Ability to maintain attention to detail in a busy environment. Experience of providing a high level of customer service Confident and experienced collaborator. Natural problem-solving skills. Strong ICT capability, EXCEL, WORD etc. Proven prioritisation skills Experienced Team Worker Always provide a high level of service Previous experience working within housing (essential) This role will require a mixture of office/home-based working and on-site presence at our properties in the Midlands. A full, clean driving licence and access to own vehicle for business use will be required for this role. Interview date: June 2026 Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

This Role: Billing Administrator known internally as a Lettings Billings Administrator Location: Beeston, Nottingham, NG9 1LA - Free on-site parking Hybrid Working - Full Time Fixed Term 12 month contract based on a 37.5hr working week Salary: £26,888 - £28,304 (Dependent upon experience) Are you an experienced and detail-oriented individual with a knack for financial administration? We have a fantast click apply for full job details

Title: Plumber Multi-Skilled Location: North London Salary: £38,803 - £40,845 Working hours/pattern: 40 hours per week between 8am 6pm. To support our residents, a later shift of 9:30am 6pm is worked on a rotational basis, between 1 in 3 and 1 in 5 weeks. Requirements: Experience Previously worked in a social housing or local authority environment Relevant NVQ2 qualification or equivalent trade experience Driving A full UK manual driving licence (you will provided with your own Metworks van for working hours). A minimum of one year of significant driving experience. (MTVH reserves the right to withdraw an offer of employment if company fleet policy is unable to secure adequate insurance.) Please refer to the full job description before applying. Why work for us? We offer: Competitive salary 29 days annual leave, plus bank holidays, plus the option to buy or sell up to 5 days. Up to 9% matched pension contribution Health Cash Plan and Life Assurance Scheme (3x your salary) Many more excellent benefits and opportunities (Full details can be found below). To meet our commitment to providing safe, high quality services to our customers we will complete a standard level background check with the Disclosure and Barring service, once an offer of employment is made. As standard you will be added to the DBS updating service with a new check being carried out on a 3 yearly basis. The cost of a DBS will be paid for by the organisation. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Head of Governance Contract Type: Full Time Permanent - Eligible for hybrid working Location: London - EC1N 8JS Salary Banding: £84,539 - £88,988 (Dependent upon experience) Good governance isn't just a process. It's how we protect residents, meet regulatory obligations and make confident decisions that improve homes and strengthen communities. We're recruiting a Head of Governance to lead the delivery of high quality governance, company secretarial services and regulatory reporting across the MTVH Group. Reporting to the Director of Legal & Governance, you'll set the standards, drive continuous improvement and ensure our governance framework works effectively. It's a senior, high profile role with extensive exposure to the Board, its Sub-Committees, the Executive Team and subsidiary governance structures. This needs an experienced governance professional who can operate at scale in a complex, highly regulated organisation with a clear social purpose. Reporting to our Director of Legal & Governance - a newly created post - you'll be a pivotal part of a new team, bringing together our governance, risk management and legal services. The Role As Head of Governance, you'll lead the delivery and ongoing improvement of MTVH's corporate governance and company secretarial functions, ensuring a consistently high standard of support to Boards, Committees and senior leaders. You'll ensure our governance arrangements are efficient, compliant, well documented and fit for purpose. Key Responsibilities Lead the delivery of corporate governance and company secretarial services across MTVH and its subsidiaries Plan, programme and expertly service the Board, Committee, subsidiary Boards and Executive meetings, ensuring high quality papers, clear decisions and accurate records Oversee statutory and regulatory submissions, including accounts and confirmation statements, ensuring deadlines and quality standards are consistently met Maintain MTVH's governing documents, statutory registers, certificates and key legal records to a strong audit ready standard Ensure legally compliant document execution and robust, reliable record keeping arrangements across the Group Provide confident, practical advice on governance, company law, charity law and regulatory compliance, escalating and seeking legal advice where appropriate Support Board and Committee recruitment, induction and ongoing development, helping to build capability and effectiveness Why join MTVH? You'll join one of the UK's largest and most influential housing associations as we enter a new chapter. A purpose driven housing provider with a clear mission that everyone should have a decent home and the chance to live well, - and a deep commitment to social impact, diversity, equity and inclusion. Our history, culture and values shape everything we do-from the way we support residents to how we partner with communities to help them thrive. You'll be trusted with a role that sits at the heart of a large, regulated housing organisation - with real influence over how governance is designed, embedded and experienced day to day. Working closely with the Board, Committees and Executive Team, you'll be part of a collaborative senior leadership culture, with the flexibility and balance offered through hybrid working.

Care & Support Worker - Bank Edgware £12.71 per hour Job purpose: To provide personalised care and support services to a diverse range of customers. To work flexibly to ensure individual needs are met while maximising independence, choice, dignity, privacy and well-being, in collaboration with the senior care and support workers/team leaders. Main accountabilities: Service Delivery Provide assistance with the personal care and support needs of customers as identified in their care and support plan. Encourage and support customers to establish and maintain positive relationships with their family and friends and engage in activities which help them to achieve their personal goals. Provide support and practical assistance to customers with benefits, budgeting, paying bills and accessing appropriate services. Provide social and emotional support to customers in line with policies & procedures and best practice. Promote self advocacy and act as the customers' advocate where appropriate. Be aware of customers' wellbeing, safety and state of health, reporting any concerns. Provide care and support that is appropriate to the age, gender, disability, race, religion and sexuality of the customer to improve their quality of life and independence. Ensure all necessary records are accurate and up to date. Prompt and assist with the ordering, safe storage and administration of medication as detailed in care & support plans, recording as appropriate Working with people: Contribute to and work as part of a team, including providing cover for absent colleagues to improve service effectiveness and deliver a positive customer experience. To participate fully in staff meetings, training and other team activities. Build and maintain effective and productive working relationships with colleagues in the business and a broad range of external stakeholders, to strengthen Metropolitan's reputation as a leading housing, care and support provider. Achieve high customer satisfaction levels using feedback and customer insight. Deal with enquiries from family members, Social Workers and health professionals. Ensure customers are aware of personal health & safety issues, as identified in their Risk Assessments. Managing self and personal skills: Perform other duties as may be reasonably required by your line manager. Manage your own continual professional development utilising available learning resources and opportunities and own personal networks. Agree to conduct yourself in line with the general standards of conduct and behaviour as detailed in Metropolitan's Code of Conduct which include awareness of risk, health and safety at work, data protection and embracing the cultural diversity of all colleagues and customers. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Health and Safety Administrator - Permanent, Full-time opportunity (37.5 hours) Beeston, Nottingham: £29,560 - £31,116 About Us : Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England. This role : We are seeking a proactive and highly organised Health and Safety Administrator to provide comprehensive administrative and coordination support to the Health and Safety Team. The role plays a crucial part in supporting accurate data collation, reporting, and effective communication of Health and Safety activity across the organisation. You will work closely with the Health and Safety Manager, Health and Safety Team, and business directorates supporting the structure and systems designed to provide assurance on Health and Safety compliance to the business. Key Responsibilities Maintain systems and processes for collating health and safety performance and assurance data across all directorates. Produce accurate, timely health and safety performance and assurance reports for management and governance meetings. Coordinate, arrange, and provide administrative support for, Health and Safety meetings, including agendas, minutes, and follow-up actions. Administer and manage our Incident Management System , including coordination, assignment, and initial information gathering. Support operational activities including: - Display Screen Equipment (DSE) assessments - Lone working device management - Driver management system administration Prepare reports, presentations, graphs, charts, and other management information to support Health and Safety activities. Manage Health and Safety documentation on SharePoint, working with the Policy Team to maintain up-to-date documents and version control. Ensure effective circulation of information, instructions, and updates within the Health and Safety Team and wider organisation. Provide general administrative support to the Health and Safety Team and assist with any other reasonable duties within the remit of the role. What you'll need to succeed Essential: Proven experience in an administrative or coordination role, ideally within Health and Safety, compliance, or a regulatory environment Strong organisational skills with the ability to manage multiple tasks and priorities High level of accuracy and attention to detail Experience producing reports and working with data Confident user of Microsoft Office (Word, Excel, PowerPoint, Outlook) Ability to communicate effectively with stakeholders at all levels Understanding of confidentiality, data protection, and GDPR principles Desirable: Experience using incident reporting or assurance system Knowledge of Health and Safety legislation or management systems Experience supporting DSE assessments and lone working arrangements Key dates : Interviews will be scheduled from week commencing Tuesday 05 May Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Property Experience Coordinator Location: Beeston, Nottingham, NG9 1LA Salary Banding: £36,384 - £38,299 (Dependent upon experience) Contract Type: 12 Month Fixed Term Contract Metworks is an integral part of MTVH, dedicated to delivering exceptional property repair and maintenance services. We are committed to providing excellent customer experiences while meeting corporate and regulatory standards. We are seeking a passionate and customer focused person to contribute to the continual improvement of our service delivery. Overall Responsibility: As Property Experience Coordinator, you will primarily be responsible for organising, coordinating and reporting on the delivery of work to customer's homes following complaints, disrepair cases or poor customer satisfaction results. You will be liaising with our Customers, the Metworks Delivery Team, Housing Teams and the Property Desk. Responsibilities & Outcomes • Work as part of a team who will be working on direct engagement activities with internal and external stakeholders. • Supporting the operational team with critical incidents, complaints and provide feedback to your manager for post-incident reviews. • Using systems that support outstanding service delivery using customer journey mapping and complaint outcomes/learning/trends. • Building and maintaining strong relationships with individual Metworks and Compliance teams and other Directorates to enable effective dialogue exchange between departments. • Taking intelligent action to correct issues along the way and continuously communicating to uphold the MTVH Way • Ensure standards for customer experience across the whole customer journey are met. • Attend residents' associations and one-off meetings working closely with members of the Property Services Delivery Team • Assist in the delivery of training and other capacity-building initiatives for colleagues as and when required. • To assist in the provision of advice to colleagues on effective service monitoring and delivery with residents and tenants. • To positively promote the work of the team so its remit is understood and has the widest possible impact. • Contribute to reports and presentations, documents and briefings as required for a wide variety of audiences To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Clapham Park Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three yea Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Head of Health and Safety Location: Nottingham - NG9 1LA or London - EC1N 8JS Contract: Full time permanent - hybrid working Salary Banding: Nottingham - £82,002 - £86,318 - London £84,539 - £88,988 (Dependent upon experience & location) At Metropolitan Thames Valley Housing (MTVH), keeping people safe isn't a standalone function it's something we do together. We're looking for a Head of Health & Safety who can lead strategically, work collaboratively across a complex organisation, and embed a strong, practical safety culture that supports both our colleagues and the communities we serve. This is a senior leadership role with real influence. You'll shape and deliver our Health & Safety strategy, act as a trusted adviser to leaders and stakeholders, and ensure occupational H&S is fully integrated into how we operate from frontline services to corporate decision-making. What you'll be responsible for As our Head of Health & Safety, you will: Provide strategic leadership for Health & Safety across MTVH, setting clear frameworks, policies and management systems aligned to legislation, best practice and our organisational goals. Champion occupational H&S, ensuring risks are properly understood and managed across diverse services including housing, construction-related activity and corporate environments. Work collaboratively with colleagues across directorates to embed Health & Safety into everyday operations, decision-making and service delivery. Engage and influence stakeholders at all levels acting as the organisation's health & safety authority while building trust, shared ownership and practical solutions. Lead risk management, owning corporate risk registers, monitoring programmes and assurance activity, and driving proactive risk mitigation. Ensure compliance with all relevant health & safety legislation, keeping the organisation informed of changes and implications. Oversee incident management, ensuring investigations are proportionate, learning-focused and result in meaningful preventative action. Strengthen competence and capability, through clear training, awareness programmes and professional development within the H&S team. Monitor performance and report effectively, using data, KPIs and insight to identify trends, risks and opportunities for improvement. Lead systems, budgets and resources, ensuring H&S tools, systems and budgets are well managed and add real value. Develop and lead a high-performing team, setting clear direction, supporting continuous development and fostering a culture of learning and improvement. What we're looking for You'll bring credibility, confidence and a collaborative leadership style, alongside: A recognised Health & Safety qualification, minimum NEBOSH Diploma (or equivalent) in Occupational Safety & Health. Proven experience in a senior health & safety leadership role, ideally within housing or a similarly complex, asset-based environment, with construction-related exposure. A strong working knowledge of UK health & safety legislation, regulation and best practice. Demonstrable experience in risk management, incident investigation and assurance. Excellent communication and stakeholder management skills, with the ability to influence at senior and operational levels. A pragmatic, improvement-focused mindset confident using data and insight to drive better outcomes. Strong people leadership skills, with experience of managing, motivating and developing specialist teams. Why join MTVH? At MTVH, you'll be part of a values-led organisation where care, collaboration and accountability matter. You'll have the opportunity to shape how Health & Safety is experienced across a large, diverse and purpose-driven organisation working alongside leaders who take safety seriously and value partnership. Application with your CV and a covering letter. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

People Advisor 12-month Fixed-Term Opportunity, Full-time (37.5 hours) Farringdon, London (Hybrid): £41,236 - £43,406 About Us : Metropolitan Thames Valley Housing (MTVH) is one of the UK's leading providers of affordable housing and care and support services. We employ over 1,900 colleagues who help manage and develop our diverse portfolio of nearly 56,000 homes, serving more than 75,000 customers across London, the East Midlands, and the East and South of England. The Role : We're looking for a People Advisor with experience in Employee Relations to join our People & OD Team, supporting managers and leaders across MTVH to get the best from their teams and strengthen organisational performance. In this role, you will: Act as a trusted partner to Directors, Heads of Service and Managers providing tactical and operational HR support across the full employee lifecycle, including engagement, wellbeing and ER case management. Manage ER cases across business areas, including: investigations, disciplinary, grievance, absence, performance issues. Coach and advise people managers on a broad range of issues such as absence, capability, performance, disciplinary, grievance, TUPE and restructuring. Support organisational change initiatives, ensuring people considerations including EDI are integrated and delivered effectively. Build strong relationships with managers and specialist HR functions to deliver a seamless HR service. Manage day-to-day HR operations, ensuring accuracy in HR systems, governance, data integrity and compliance. Contribute to proactive development of HR solutions that align with business strategy, legislative changes, and workforce trends. Play an active role in championing MTVH's values and fostering a culture of engagement, transparency and continuous improvement. What You'll Need to Succeed : We're looking for someone who brings both strong HR expertise and a people-centred approach. You will bring: Skills & Experience Experience in a generalist HR role with strong ER case management expertise (e.g. investigations, disciplinary, grievance, absence, performance). Knowledge of HR systems, data management and reporting. Experience working in a regulated environment where safeguarding is important. Strong project management skills and experience supporting change programmes (e.g. restructures, TUPE). Ability to analyse HR data to identify trends, risks and opportunities. High attention to detail, excellent organisational capability and the ability to manage competing priorities. Well-developed communication, influencing and coaching skills. CIPD Level 5 (or working towards) or relevant experience. Personal Qualities Empathetic, resilient and able to navigate challenging conversations when needed. A proactive, solutions-focused mindset with adaptability and agility. Strong integrity, confidentiality and professionalism. Alignment with MTVH's values Key dates: In-person interviews will be scheduled from week commencing 20 April. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Lettings Administrator known in-house as a Local Keyworker Advisor. Location: Stoke Mandeville Hospital HP21 9AP to also cover the Oxford Office as and when required. Contract Type: Part time permanent 15hrs per week either 2 or 3 days per week MTVH are recruiting for a part time Local Keyworker Advisor. You'll be responsible for delivering a safe, compliant, and high-quality service across multiple schemes, monitoring monthly non-technical compliance and H&S checks, identifying risks, and ensuring remedial actions are completed. The role also involves supporting Local Keyworker Managers with day-to-day housing management, monitoring contractors, managing repairs, low-level arrears, and end-of-tenancy processes. You'll help ensure service continuity by covering absences and maintaining MTVH's reputation in this high-performing area of the business. Housing or property management experience Strong communication, organisation, and IT skills Knowledge of health & safety in the built environment This role will require travel to our Oxford office on occasions to cover leave, access to own transport will be essential. To meet our commitment to providing safe, high quality services to our customers we will complete a Basic Level DBS check, once an offer of employment is made. A new check will be completed every three years. Interview Diary Date : Week commencing 11th May 26 Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Title: Contract Officer Fire Safety Salary: £32,158 - £33,850 Location: Beeston, Nottingham Permanent, Full Time (37.5 hours) About Us Metropolitan Thames Valley Housing has a vision that everyone has a home and the opportunity to live well; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live click apply for full job details

This role: Service Charge Specialist based in Farringdon, EC1N 8JS Salary Banding: £39,281 - £41,348 based on a 37.5 hour week - 6 Month Fixed Term Contract This role is eligible for our smarter working policy with the expectation of a minimum of 2 office days per week click apply for full job details