ROYAL AIR FORCES ASSOCIATION

Wellbeing Delivery Manager Salary: £47,681 £50,190 per annum Hours: Full time 37.5 hours per week Workplace: Leicester based LE3 1UT, with hybrid working N.B. UK Driving Licence essential for this role About us The RAF (Royal Air Forces) Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind. About the role The Wellbeing Delivery Manager (WDM) is a newly created role and will provide strategic leadership and operational oversight over a diverse and expanding portfolio of wellbeing services, ensuring the organisation delivers meaningful and measurable impact for members, branches, volunteers and beneficiaries. This senior role is accountable for the end to end delivery, prioritisation, optimisation and governance of wellbeing products and services and for driving continuous improvement across the programme. The WDM will lead and develop a multidisciplinary team, ensuring high standards of delivery and strong collaboration with internal colleagues, partners and external stakeholders. The role will work proactively across the organisation to ensure services are evidence based, resilient, scalable and effectively promoted across the branch network and the RAF community. The WDM holds responsibility for performance management, KPI reporting and budget management and will use insight, evaluation and user feedback to shape service roadmaps and lifecycle planning. The role is busy and varied and will; Lead the delivery and continuous improvement of a designated programme of wellbeing products and services, including our online platforms, services and Community Grants Programme. Provide strategic direction for the development and evolution of service strategies, roadmaps and objectives, ensuring alignment with organisational priorities, data insights and beneficiary needs. Lead, manage and develop a high performing team, fostering a culture of empowerment and continuous improvement. Manage expenditure within agreed operational budgets, inputting to budget setting, forecasting and re-forecasting processes. Lead the recruitment and strategic oversight of remote, field based wellbeing trainers. Build effective working relationships with cross-functional teams and inspire, motivate and support colleagues to achieve objectives and KPIs. Establish and maintain effective policies and procedures (including quality assurance, risk management/mitigation and application of lessons learned) to assure the development and piloting of high-quality wellbeing services. About you It is essential that you can demonstrate proven leadership and management experience overseeing the implementation, delivery, growth and management of wellbeing services and initiatives. Educated to degree level or with equivalent relevant professional experience in the wellbeing services field, you will have experience of change management and a passion to introduce new systems and procedures to improve project delivery. Resourceful, innovative and self-motivated, you will have the ability to lead your team to deliver impactful results against challenging targets. Experience of managing budgets, KPI reporting and using data is essential for this role. As an Ambassador of the Association, you will be hands-on facilitating and presenting at meetings, events and strategic sessions to a wide variety of stakeholders. Benefits include: Up to 42 days annual leave (pro rata), life insurance and sick pay Enrolment in health cash back plan to cover everyday healthcare needs Free access to Virtual GP, Health and Stress Support plus gym discount Subsidised short breaks at selected RAFA Accommodation Unlimited Refer a Friend bonus payments Want to join us? You may find it helpful to have a look at our website and social media to find out more about who we are and what we do. To make your application really stand out it is highly recommended that you read the full role profile and person specification , please take some time to include a cover letter to tell us how your skills and experience align with our role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview. Closing Date: 8am Thursday 7 May Interview Date : Tuesday 21 May N.B. We may close this advert early so please do not delay in applying, we d love to hear from you! Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. The RAF Association is a Disability Confident Employer. Please let us know if you require any assistance with the application process. Applicants must have the right to work in the UK as we are unable to enter into sponsorship agreements. No agencies please.

Services Development Manager (Wellbeing) Salary: £47,681 £50,190 per annum Hours: Full time 37.5 hours per week Workplace: Leicester based LE3 1UT with hybrid working N.B. UK Driving Licence essential for this role About us The RAF (Royal Air Forces) Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind. About the role The Association strives to deliver well-evidenced, effective and continually improved welfare and wellbeing services which achieve maximum reach and impact throughout the RAF community. The Services Development Manager will provide strategic leadership for the design, development implementation and enhancement of a portfolio of innovative welfare and wellbeing services. This is a newly created position where the postholder will lead the dedicated development team, setting a clear vision and direction, fostering a culture of cocreation and coproduction to ensure that the voice and lived experience of the RAF community inform all stages of design and implementation. Primary responsibilities include; Lead the creation and implementation of new welfare and wellbeing services, managing projects from research and concept development to launch and initial establishment. Support service delivery teams to evolve and develop existing welfare and wellbeing services, ensuring robust planning, implementation, and stakeholder communication. Foster a creative and results-orientated culture, working closely with senior internal and external stakeholders to identify opportunities and emerging needs. Ensure evidence-based decision making and deliver projects within agreed scope, timescales and budget. Lead, manage and develop a high performing team, fostering a culture of empowerment and continuous improvement. Facilitating effective meetings, workshops and strategic planning sessions, using a collaborative and solutions focused approach. Establish and maintain effective policies and procedures (including quality assurance, risk management/mitigation and application of lessons learned) to assure the development and piloting of high-quality wellbeing services. About you We need you to hold a degree or have relevant specialist experience in the wellbeing sector. Its crucial that you are highly skilled in shaping service development strategies and leading the design, development and delivery of products and services. An innovative and influential individual will thrive in this role guiding cross functional teams and influencing decision making. Previous line management is essential as you will be leading, coaching and developing high performing teams to deliver impactful high-quality projects. Financial acumen is required to develop financial business proposals and managing a budget. A UK driving licence is essential for this role as you will be an Ambassador for the Association and may have to travel to events, meetings and workshops occasionally. Benefits include: Up to 42 days annual leave (pro rata), life insurance and sick pay Enrolment in health cash back plan to cover everyday healthcare needs Free access to Virtual GP, Health and Stress Support plus gym discount Subsidised short breaks at selected RAFA Accommodation Unlimited Refer a Friend bonus payments Want to join us? You may find it helpful to have a look at our website and social media to find out more about who we are and what we do. To make your application really stand out it is highly recommended that you read the full role profile and person specification , please take some time to include a cover letter to tell us how your skills and experience align with our role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview. Closing Date : 8am Thursday 7 May Interview Date: Tuesday 21 May N.B. We may close this advert early so please do not delay in applying, we d love to hear from you! Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. The RAF Association is a Disability Confident Employer. Please let us know if you require any assistance with the application process. Applicants must have the right to work in the UK as we are unable to enter into sponsorship agreements. No agencies please.