Miller Homes

2 x Customer Services Coordinator's Warrington, Cheshire, WA3 6YF Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit 2 Customer Services Coordinator's to join our Customer Services team in the North West. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role. RESPONSIBILITIES: To ensure accurate and speedy data input into the customer service operating system To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment. REQUIREMENTS: Experience working in a customer services role, ideally within Housebuilding, Property or Construction Ability to provide concise and accurate written or numerical reports when required Confident communicator both verbally and written Computer literate (especially Word & Excel) with good administrative skills essential WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 10% bonus Company contribute 6.5% to your pension, plus other benefits

Customer Services Coordinator Worcester, WR5 2RX Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Services Coordinator to join our Customer Services team in the West Midlands region. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role. RESPONSIBILITIES: To ensure accurate and speedy data input into the customer service operating system To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment. REQUIREMENTS: Experience working in a customer services role, ideally within Housebuilding, Property or Construction Ability to provide concise and accurate written or numerical reports when required Confident communicator both verbally and written Computer literate (especially Word & Excel) with good administrative skills essential WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 10% bonus Company contribute 6.5% to your pension, plus other benefits

Customer Services Inspections Manager Southern Region, Basingstoke, RG24 8QB Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Services Inspections Manager to join our team in the Southern region. The role of Customer Services Inspections Manager will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites RESPONSIBILITIES: To act professionally at all times with the company name and charter in mind To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place. Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required. Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat. REQUIREMENTS: Experience in a similar role with another housebuilder is essential General knowledge of NHBC Technical Requirements/Guidelines essential To offer courteous, exemplary and efficient customer service at all times Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 10% bonus Company car, or car allowance of 5,000 per annum

Sales Administrator South Midlands region, Northampton, NN4 9BS Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Sales Administrator to join our fantastic South Midlands sales team and play a key role in coordinating and managing actions arising from plot reservation through to exchange of contract, ensuring that all subsequent legal completion timescales are agreed and achieved, and to provide administrative support for the sales department. RESPONSIBILITIES: Management of all reservations through to exchange of contracts within the required period Ensuring legal completion timescales are agreed and met Daily liaison with the sales teams on site, solicitors and occasion liaison direct with clients Update and coordinate departmental reports on reservations, exchanges, completions and cancellations REQUIREMENTS: Strong communication skills to form an effective liaison with external and internal stakeholders. Excellent MS Office skills (Word, Excel, Powerpoint etc) and suitable copy typing skills Driving license as the role will require occasional site visits Previous experience as a Sales Administrator / Coordinator WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn up to 10% bonus Company contribute 6.5% to your pension, plus other benefits

Contracts Manager South Midlands, Northampton, NN4 9BS Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Contracts Manager to join us in the South Midlands region who will play a key role in managing all aspects of projects from early involvement to beyond completion, including responsibility for safety, construction delivery, quality and financial performance RESPONSIBILITIES: Management and support of staff from all disciplines to build a strong, customer focused and highly effective team ensuring members are fully trained and utilised Motivate and lead the relevant site teams in line with Company ethos and targets To be the prime driver for planning, procuring, managing and controlling all necessary project resource. Ensure quality of sites and developments, in line with customer expectations and changing market demands REQUIREMENTS: Previous experience as a Contracts Manager within housebuilding A natural leader, with self-confidence, drive, and an ability and willingness to empower and develop team members at all levels. High level of determination and self-discipline to achieve Best in Class build products and customer satisfaction Can very quickly assimilate information to formulate decisions. WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 35% bonus Company car, or 5,850 car allowance

Development Sales Manager South Midlands Region, Northampton, NN4 9BS Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a number of Development Sales Manager (Sales Advisor) to join our fantastic South Midlands region. The role will see you take responsibility for and manage the development sales function and be the primary Miller Homes contact for potential and existing customers. Having responsibility for securing the sale of homes and managing the customer journey in accordance with company standards, procedures and targets. RESPONSIBILITIES: To manage and control the Development sales function from pre-start to post completion Meet prospective customers and maintain primary point of contact throughout customer journey Manage the requirements and expectations of customers throughout the house buying process, Take responsibility for the development s presentation and ensure it reflects a strong sales message and the highest of standards REQUIREMENTS: Experience of high-performance in a Sales role with a Housebuilder A presentable, customer-facing professional with experience of dealing with customers and providing an exceptional standard of customer service Experienced in problem solving and the ability to analyse/report on issues that could affect the development Able to rapidly assimilate and assess situations and issues, offering solutions with maximum results WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Excellent commission structure Company contribute 6.5% to your pension, plus other benefits