Thrive Homes

Gas & Electrical Supervisor (Reactive Works) / Reactive Repairs Manager (Gas & Electrical) Hemel Hempstead, Hertfordshire (Site and Office Based) Salary £49,476.12 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday - Friday) Thrive Homes is looking for a Gas and Electrical Supervisor to deliver a high-quality gas and electrical service to Thrive Homes' buildings and other client's properties in accordance with Company plans and legislation. You will manage the THS Gas operatives and electrical team, ensuring that we deliver a cost effective and competitive repairs service on day-to-day gas, cyclical, electrical repairs, home servicing and any other building related projects. The postholder will be required to take part in the out-of-hours duty officer rota on a 1-in-6-week basis. Other Responsibilities: Manage the delivery of team objectives by actively encouraging good performance and productivity; promptly deal with poor or below standard performance or behaviours. Set and manage objectives for the team and regularly review in line with business and strategic plans. Actively encourage Continuous Professional Development. Encourage team creativity and innovation and create an environment for this to develop. Work in accordance with our policies & procedures relating to the delivery of building/building services maintenance works, ensuring they are in line with legal requirements & good practice. Ensuring the team deliver Gas and Electrical works ensuring they are compliant. Using reporting tools, manage functional budgets and monitor relevant KPIs putting solutions in place when they are falling below the target. Provide out of hours support to Thrive Homes on a rotational basis. Requirements: Must be qualified in either Gas or Electrical. NIC/EIC for Electrical with minimum 18th Edition is required. Substantial experience of either Gas or Electric is essential. Experience of managing a repairs team. Previous housing experience would be beneficial. Due to the nature of the role, you will hold a Full driving licence for use in the UK. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 11th March Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing.

Senior Complaints Handler / Team Lead (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £38,325.00 per annum Permanent, Full Time (37 hours per week) Thrive Homes are seeking a Senior Complaints Handler / Team Lead to oversee the daily operation of the complaints service, managing the team and ensuring all complaints are logged, assigned, and progressed in accordance with the Housing Ombudsman s Complaint Handling Code, relevant regulatory requirements, and Thrive s internal policies and procedures. This key role will provide daily supervision, coaching and performance management for a team of eight, ensuring wellbeing and development in line with organisational policies. While this role is hybrid, you will be required to attend our office to gain a thorough understanding of our Repairs department and how it operates. This will include spending time with colleagues, observing key processes, and building the knowledge needed to handle related complaints confidently and effectively. Other Responsibilities: Oversee a high volume of complaints correspondence, ensuring complaints and service requests are correctly identified, logged, prioritised and allocated. Allocate and monitor caseloads, records and response deadlines to ensure complaints are progressed in line with policy and agreed timescales, taking action where cases are at risk of delay and escalating high-risk matters where appropriate. Act as the first point of support for complaint handling queries from the team and wider business, providing advice in line with policy and regulatory requirements. Assist with audits, compliance activity and Ombudsman enquiries, ensuring case information and evidence is provided where required. Work collaboratively with the Complaints Resolution Manager to maintain continuity of service, providing cover or deputising where required. Line management. Requirements: Supervising or line managing staff, including allocating work, monitoring performance, supporting development and managing day-to-day operational issues. Complaints handling in social housing or a regulated environment. Working in a complaints role and applying complaint handling procedures in line with the Housing Ombudsman Complaint Handling Code or equivalent regulatory standards. Workload planning, case allocation and deadline management in a high-volume environment. Organising team workloads, allocating cases or tasks, prioritising work and ensuring responses are delivered within policy or regulatory timescales. Use of case management systems and Microsoft Excel (intermediate level or above). Using systems and spreadsheets to track cases, manage workflows or produce operational information. Providing operational guidance and supporting complex or sensitive cases. Acting as a first point of contact for colleagues, advising on complaint handling or customer cases and escalating risks appropriately. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 2nd March 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing.

Complaints Resolution Officer / Complaints Handler (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £35,916.24 per annum Fixed Term Contract until the end of March 2026 (with potential extension until 1 June 2026) Full Time, 37 hours per week Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thri click apply for full job details

Neighbourhood Officer Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday - Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. Requirements: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 20th October 2025 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Damp and Mould Operative / Damp & Mould Repairs Technician Hemel Hempstead, Hertfordshire (field based) Salary £32,651.20per annum plus company van, fuel card and power tools Permanent, Full Time 40 hours per week (Monday Friday) Thrive Homes are looking for dedicated Damp and Mould Operatives to join our Property Services team click apply for full job details