North West Ambulance Service NHS Trust

North West Ambulance Service NHS Trust Director of Integrated Contact Centres Attractive Salary About us Rated 'Good' by the CQC and Ofsted, North West Ambulance Service NHS Trust provides 24 hour, 365 days a year Urgent and Emergency Care to those in need of immediate medical treatment and where necessary transport to the most appropriate receiving hospital/centre. As the largest integrated Ambulance Service in the UK, our 8000 staff and volunteers in over 300 different roles serve a population of more than 7.5 million people across Cumbria, Lancashire, Greater Manchester, Merseyside, Cheshire and part of Derbyshire. Each year we receive approximately 1.4 million 999 calls, respond to just under 1 million emergency incidents and make more than 1.4 million patient transport journeys for those who require non-emergency transport to and from healthcare appointments. We also deliver the NHS 111 service across the region for people who need medical help or advice, handling around 1.7 million calls every year. The opportunity The Trust is looking for a dynamic and motivated individual to lead its Contact Centre function, with corporate responsibility for all the Trust Contact Centres and leading on the integrated response model of 999, 111 and non-emergency patient transfer functions. This pivotal role will provide senior leadership for the day to day delivery of operational, workforce and financial performance of the Trust's Contact Centres, with accountability for achieving and sustaining key performance targets across our fast paced and highly measured contact centre environment. You will play a central role in major programmes of operational transformation, shaping business cases and leading large scale change. A key priority will be driving cultural change, ensuring teams are empowered, inclusive, and focused on improving patient outcomes. Working corporately, you will contribute to the wider leadership of the Trust and collaborate closely with regulators, NHSE, ICB partners, urgent care providers and national groups, building strong relationships to deliver innovative solutions for diverse populations. We welcome applications from senior leaders with experience in either contact centre operations, the wider NHS, or major programme and transformation delivery, who can offer strategic insight and demonstrate compassionate, inclusive leadership. The successful candidate will be confident operating at sub board level, comfortable in a system leadership role, and motivated by the chance to shape a critical part of one of the country's leading ambulance services. To learn more about us and this exceptional role, please click apply on website. For a confidential discussion, and details of how to apply, please contact our search partners Laura Cubillo-Aparicio or Emily Smith, at Gatenby Sanderson or Closing date for applications: 9am, 13th April

North West Ambulance Service NHS Trust Non-executive Directors Remuneration: £13,000 per annum for a time commitment of 2-5 days a month Location: North West Closing date: 9am 6th October 2025 Rated 'Good' by the CQC and Ofsted, North West Ambulance Service NHS Trust provides 24 hour, 365 days a year Urgent and Emergency Care to those in need of immediate medical treatment, and where necessary, transport to the most appropriate receiving hospital/centre. As the geographically largest Ambulance Service in the UK, our 8000 staff and volunteers in over 300 different roles serve a population of more than 7.5 million people across Cumbria, Lancashire, Greater Manchester, Merseyside, Cheshire, and part of Derbyshire. Each year we receive approximately 1.4 million 999 calls, respond to just under 1 million emergency incidents, and make more than 1.4 million patient transport journeys for those who require non-emergency transport to and from healthcare appointments. We also deliver the NHS 111 service across the region for people who need medical help or advice, handling around 1.7 million calls every year. We are seeking two values-driven and inspiring Non-Executive Directors to join our engaged and dynamic Board, led by our newly appointed Chair, Julia Mulligan. This is an exciting opportunity to help shape the future of urgent, emergency, and planned care across the North West. Guided by our core values-working together, being at our best, and making a difference-we are committed to delivering compassionate care and improving outcomes and experiences for our people, patients, and communities. As a Non-Executive Director, you will uphold the highest standards of integrity and corporate governance, provide independent challenge and support, and bring a strong commitment to equality, diversity, and inclusion. For one of the roles, we welcome applications from senior clinicians-nurses, allied health professionals, or paramedics-with a proven track record in patient safety and a deep understanding of clinical governance. For the second, we are seeking a senior leader with commercial or public sector strategic experience of transforming service delivery using digital technologies to modernise operations, improve efficiency and effectiveness, and manage risk. In both appointments, we are looking for strategic leaders with Board-level or equivalent experience, gained in complex, evolving, and multi-stakeholder environments. You will hold the interests of patients and the wellbeing of our staff and communities at the heart of your leadership. To learn more about us and this exceptional role, please visit our dedicated microsite by clicking Apply below or for a confidential discussion, and details of how to apply, please contact our search partners at GatenbySanderson: Will McAlpine at and Emily Smith at . Closing date for applications: 9am 6th October 2025