Thompson Commercials

Parts Advisor Thompson Commercials Ltd is the largest privately owned Renault Truck dealership in the UK, operating across eight depots throughout the East of England. Known for our strong customer focus and our commitment to keeping fleets moving, we proudly supply Renault and Isuzu new trucks, quality used vehicles and provide trusted parts and service support. The Role As a Parts Advisor, you will play a key role in supporting our customers and the wider depot team. Your main duties will include: Handling incoming and outgoing customer enquiries via telephone and email Contacting potential or existing customers to promote products, services, and offers Completing reports accurately and on time Monitoring and reporting on delayed or back-ordered parts Ensuring all franchise reporting platforms are kept up to date in line with group policy What We're Looking For To be successful in this role, you should have: Excellent customer service skills when dealing with internal and external customers Strong product and parts knowledge, with the ability to offer clear advice and guidance High attention to detail, with the ability to complete paperwork accurately and promptly A positive, proactive approach and a strong team ethic Experience in a similar parts role is desirable, but enthusiasm and the right attitude are just as important. What You'll Receive Joining Thompson Commercials means being part of a supportive and well-established team. Benefits include: 22 days annual leave + bank holidays On-site parking Company health cash plan (after qualifying period) - support for everyday health costs such as opticians and dental care Pension scheme Cycle to Work scheme Employee Assistance Programme (EAP) - 24/7 support for health and wellbeing Ongoing training and career development opportunities Job Type: Full-time Pay: £28,000.00-£30,000.00 per year Experience: Parts: 3 years (preferred) HGV/Automotive: 3 years (preferred) Work Location: In person

HGV Technician Up to £24.00 per Hour 4 On / 4 Off No Night Shifts Join the UK's Largest Privately Owned Renault Truck Dealership Are you an experienced HGV Technician looking for a role that offers excellent pay, work-life balance, industry-leading training, and no night shifts? At Thompsons Commercials , we're proud to be the largest privately owned Renault Truck dealership in the UK, operating across eight depots throughout the East of England. For decades, we've built our reputation on exceptional service, long-standing customer relationships, and a team of skilled professionals who keep commercial vehicles on the road. As our business continues to grow, we're looking for talented HGV Technicians to join our team and help us deliver the outstanding standards our customers expect. Why Join Thompsons? Outstanding Work-Life Balance 4 On / 4 Off Shift Pattern No Night Shifts Shifts: 6:00am - 6:00pm Up to £24.00 per hour Optional overtime available to boost your income Future-Proof Your Career Manufacturer training with Renault Trucks Training on electric vehicles and emerging technologies Continuous in-house development opportunities Work with the latest diagnostic equipment and commercial vehicle technology The Role As an HGV Technician, you'll play a key role in ensuring our customers' fleets remain safe, compliant, and operational.Your responsibilities will include: Carrying out routine maintenance, servicing, and repairs on HGVs Diagnosing and rectifying mechanical, electrical, and hydraulic faults Performing inspections in line with DVSA and manufacturer standards Using diagnostic equipment to identify and resolve issues efficiently Repairing, assembling, and replacing vehicle components Welding and fabrication work when required Completing job cards and maintenance records accurately Maintaining high standards of health, safety, and workmanship Delivering excellent customer service and technical support What We're Looking For We're keen to hear from candidates who have: Previous experience as an HGV Technician, HGV Mechanic, Commercial Vehicle Technician, or similar role Strong mechanical and electrical diagnostic skills Experience using modern workshop tools and diagnostic equipment Welding and fabrication experience (desirable) A proactive, problem-solving approach Excellent attention to detail and commitment to quality The ability to work independently and as part of a professional team Benefits In addition to a competitive hourly rate, you'll receive: Company pension scheme Employee Assistance Programme with 24/7 health and wellbeing support Cycle to Work Scheme Company Health Cash Plan covering costs such as dental, optical and physiotherapy treatments Ongoing manufacturer and in-house training Career progression opportunities within a growing dealership group Access to the latest vehicle technology and electric vehicle training Optional overtime opportunities Job Types: Full-time, Permanent Pay: £52,500.00-£55,000.00 per year Experience: HGV: 5 years (preferred) Licence/Certification: NVQ Level 3 HGV (preferred) Work Location: In person

About Thompson Commercials Ltd Very competitive rates of pay depending on experience Pitman Shift - £21 per hour. Night Shift - £25 per hour. We are the largest privately owned Renault Truck dealership in the UK, with 8 depots spanning the East of England. From Renault and Isuzu new trucks to quality pre-owned trucks, trailers, and vans, Thompsons is a trusted name in the commercial vehicle industry. Our strength lies in our people-loyal, reliable, and skilled professionals who deliver top-quality service every day. We pride ourselves on long-standing customer relationships and a reputation for keeping fleets moving. The role Join a successful, driven team in a busy workshop with plenty of progression opportunities. Competitive salary plus overtime rates paid at x 1.5 and 200 days off a year Various Shift Pattern: maximum of 3 consecutive working days, every other weekend off, mix of early & late shifts, nights also available. Benefits: Competitive salary including optional overtime 200 non-working days a year Pension scheme Employee assistance programme - access 24/7 to health and well-being support Cycle-to-work scheme Training and development opportunities- in-house and manufacturer's ensuring you keep up with innovations and industry developments Company health cash plan to help with healthcare costs e.g. optician, dentist, physio, etc Referral programme - refer a technician to the company and receive £1,500 Training on electric vehicles and modern technologies Qualifications: C&G, NVQ 3 or equivalent HGV Technician : 3 years Time-served Technicians also considered Job Types: Full-time, Permanent Pay: £21.00-£25.00 per hour Experience: working on HGV's: 3 years (preferred) Licence/Certification: Level 3 (preferred) Work Location: In person

About Thompson Commercials Ltd We are the largest privately owned Renault Truck dealership in the UK, with 8 depots spanning the East of England. From Renault and Isuzu new trucks to quality pre-owned trucks, trailers, and vans, Thompsons is a trusted name in the commercial vehicle industry. Our strength lies in our people-loyal, reliable, and skilled professionals who deliver top-quality service every day. We pride ourselves on long-standing customer relationships and a reputation for keeping fleets moving. The role Join a successful, driven team in a busy workshop with plenty of progression opportunities. 4 on 4 off shift. NO NIGHTS Benefits: Overtime rates for extra hours worked Competitive annual leave plus bank holidays Pension scheme Employee assistance programme - access 24/7 to health and well-being support Cycle-to-work scheme Training and development opportunities- in-house and manufacturer's ensuring you keep up with innovations and industry developments Company health cash plan to help with healthcare costs e.g. optician, dentist, physio, etc Referral programme - refer a technician to the company and receive £1,500 Training on electric vehicles and modern technologies Preferred Qualifications: C&G, NVQ 3 or equivalent HGV Technician : 3 years Time-served Technicians also considered Job Type: Full-time Pay: From £21.00 per hour Work Location: In person

We are seeking an experienced Service Advisor to join our Newcastle Depot. You will provide a courteous and efficient reception service ensuring a high level of customer satisfaction at all times. You will be responsible for R2C, truck service scheduling, MOT bookings in line with the manufacturer's guidelines and recommendations. You will work closely with the workshop, parts, and sales team. Salary: Dependent on experience Shift Pattern: Monday - Friday 08.00 - 17:00, alternate Saturdays 07.30 - 12.00 It is key that you have the following: Experience of working in a similar environment with excellent customer skills Good experience of a service industry dealing with customers via various methods A passion for delivering exceptional customer service Knowledge of working with databases Excellent time management, organisational and IT skills Strong communication and influencing skills Good levels of numeracy and literacy Attention to detail and accuracy is paramount Experience of working with multiple teams Driving licence is desirable Technical background desirable Benefits DOE and overtime rates for extra hours worked 22 days plus bank holidays Company health cash plan (after qualifying period) - support with everyday healthcare costs eg optician, dentist, physio etc Cycle to work scheme Pension Scheme Employee Assistance Programme - access 24/7 to health and well-being support Training and development opportunities in-house and manufacturer's ensuring you keep up with innovations and industry developments About Us Thompsons are the largest privately owned Renault Truck dealership in the UK with 7 depots spanning the East of England supplying the full range of new Renault and Isuzu trucks, pre-owned trucks, trailers, and vans. We have a reputation for providing top-quality service and we're trusted to build quality fleets and keep them moving. Building long-standing customer relationships will always be a priority across our 7 depots in Hull, Grimsby, Boston, Sheffield, Rainton, Teesside, and Tyneside. We are an ambitious and successful company determined by the skills, reliability, and loyalty of our people. We are always on the lookout for more talented individuals and go the extra mile for our employees. Job Types: Full-time, Permanent Experience: service advisor: 2 years (preferred) Work Location: In person