Coyles

One of my local government clients is seeking a Finance Administrator to support the Financial Assessment operational support team within the Resources Directorate. In this role, you will work as part of a busy operational support team, handling post, emails and documentation relating to the Financial Assessment and Income and Debt teams. You will collaborate closely with colleagues across the Council to enhance customer experience and improve service efficiency. You will be joining a supportive, friendly team with the opportunity for hybrid working. If you thrive in a fast-paced environment and have strong administrative skills, we encourage you to apply. Key Responsibilities: Handling and distributing incoming post and emails for Financial Assessment and Income and Debt teams. Collecting, scanning, and indexing documents across various internal systems. Providing general administrative and operational support to the wider Resources Directorate. Working collaboratively with multiple teams across the Council. Supporting service improvements to enhance customer experience and operational efficiency. Requirements: Strong administrative skills and experience working in a fast-paced environment. Ability to work effectively as part of a team. Experience within a local authority or public sector setting is beneficial. Knowledge of Civica is an advantage. Ability to adapt to a range of administrative duties as required. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.

Overview: One of my local government clients is seeking a Complaint Service Improvement Officer to support the Community Services Directorate. This role is responsible for managing customer complaints, MP and Member enquiries, statutory requests, and leading service improvement initiatives across the department. Key Responsibilities: Handle all customer complaints, MP enquiries, Member enquiries and statutory enquiries including FOI, EIR and Data Protection requests. Lead and initiate service improvement work within the Directorate. Support and deliver project work and administrative duties for the Community Services Directorate. Analyse, allocate, administer and collate all representations, including Ombudsman cases, for the Directorate and Departmental Management Team. Produce departmental procedures and ensure compliance with corporate processes. Manage and coordinate FOI, EIR and Data Protection requests, ensuring legislative requirements are met. Research best practice and recommend process and service improvements to managers and senior stakeholders. Requirements: Experience in complaints handling within a public sector or regulated environment. Strong understanding of FOI, EIR, Data Protection and statutory enquiry processes. Excellent written communication, analytical skills and attention to detail. Ability to prioritise work, manage caseloads and meet deadlines. Strong stakeholder management and ability to work with senior teams. Experience implementing service improvements or process changes. If interested in this role please send your CV to Jahker Miah at Coyle Personnel Ltd.

This is a collaborative role, requiring close cooperation with other Personal Assistants and Officers in the organisation to ensure that Directors time is managed effectively. You will oversee a wide range of duties, including managing diaries, correspondence, and meeting logistics, all while maintaining confidentiality and professionalism. Key Responsibilities Diary & Inbox Management: Manage the Directors calendar, coordinating meetings, events, and travel, and ensuring their time is optimally utilised, working at pace in a dynamic changing environment. Correspondence Management: Handle sensitive and high-priority emails and communications, escalating urgent matters when needed. Meeting Support: Manage agendas, prepare and distribute papers, and accurately record minutes and actions. Collaborate with senior teams and elected members to ensure effective meeting outcomes. Process Improvement: Identify opportunities to streamline administrative processes and share best practices with the PA team, embracing new technology where applicable. Strategic Alignment: Work closely with the wider team to ensure departmental activities are aligned with the Councils strategic goals, and proactively support Directors priorities. Stakeholder Communication: Act as the main point of contact for internal and external stakeholders, ensuring effective and professional communication on behalf of the Directors. This is temporary role with one of our local authority clients, the rate that is advertised is the umbrella rate of pay. If interested in this role please do not heistate to contact Jahker Miah from Coyle Personnel Ltd.

One of our local authority clients are currently recruiting for a Housing Repairs Co-ordinators. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will be part of the Business Liaison team providing admin support for repairs & carrying out ad-hoc duties. Duties and Responsibilities To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. Experience of working in a contact centre answering high volume of calls to ensure targets are met. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of the Council is projected. Excellent communication skills to liaise with other departments, agencies, contractors as appropriate. Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to the Council s performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act. To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required. To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate. To undertake training, supervision, seminars, meetings and other events designed to improve communication and assist with the effective development of the post holder and service area. To contribute towards the overall service objectives and targets of the Housing Repairs Services Team. To comply at all times with the Code of Conduct. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.

Coyles require x1 FWD Tipping Dumper/Groundworker in Buxton Qualifications, Skills & Experience required: • Valid CPCS/NPORS • 1 relevant working reference • Full PPE • Right to work documents Responsibilities & Duties include: • Performing all required duties on site as instructed • Conduct work according to industry health & safety standards

Coyles require x1 Pasma Operative in Shrewsbury Qualifications, Skills & Experience required: Valid CSCS Full PPE Right to work documents Contact details for on site reference Responsibilities & Duties include: Performing all required duties on site as instructed Conduct work according to industry health & safety standards CALL OFFICE ON (phone number removed) WALTR

To provide high quality and solution focused legal services to the City Council, schools and other clients in one of the following teams: Child Protection Commercial Law Property and Regeneration Adult Social Care and Litigation Planning and Regulatory Law To be a senior advisor and representative in an area of legal specialism including complex, high profile and sensitive matters. To be able to provide advice on other legal matters affecting local authorities. To manage and develop lawyers and other fee earners. To support the head of law and legal management team in the management of the service. Directly Responsible For: Lawyers and other team members Trainee Lawyers allocated to the team Directly Responsible To: Head of Law Main Areas of Responsibility: To undertake a full caseload of complex and often sensitive legal matters within one or more specialisms of the team and dealing with complex and sensitive matters To provide proactive and solution focussed advice that supports the delivery of the council's priorities and policies To manage and develop lawyers and / or other team members within your team ensuring the delivery of high quality and cost-effective legal services To be able to advise on legal matters relevant to public and local government law including on executive and committee decision-making, information governance and public law challenges To advise members and formal member level bodies including Cabinet, Council, committees and overview and scrutiny in respect of the team's specialism and as required by the City Director and / or their Deputy Director To support the City Director of Law & Governance in their role as monitoring officer and in promoting the Nolan Principles in the council and escalating matters as appropriate To externally commission legal work for the Council where required, ensuring value for money and high-quality advice and representation is received To ensure the service, teams and the wider Council is aware of the current and future law and practice affecting the authority To participate in the delivery of projects and programmes in the Legal Service and / or corporately To support the Head of Law with the development of legal procedures and policies To support the Head of Law in the delivery of value for money and income generation in the work of the team To have responsibility to authorise payments from an agreed expenditure budget To deputise for the Head of Law in their absence or as requested To manage lawyers and team members ensuring their performance management and development The job holder will embed diversity and inclusion into the team and Council's working promoting non-discriminatory practices and challenging discriminatory practices at all times To ensure compliance with statutory duties and corporate policies and standards and ensure within team, raising non-compliance including but not limited to health and safety, information governance, financial and procurement regulations. Full Time 35 hours per week; 1 day onsite and 4 days WFH

To provide professional, pro-active, efficient and effective executive support to the Cambridge City Council Leadership Team, the Leader of the Council, Councillors and the Mayor of Cambridge (Principal Clients) to enable them to fulfil their role effectively, whilst maintaining the neutrality of the office you are representing at all times. To manage the offices of the Mayor and the Leader of the Council, to ensure there are effective briefing and administration systems in place to support them in their roles. To provide an initial contact point for internal colleagues and external partners, callers, visitors and complainants, filtering calls appropriately to relevant parts of the Council. Contribute to the corporate objectives and overall success of Cambridge City Council through effective working with colleagues in the Council, with partners and elected members. In this role you will: Provide a professional public face and initial point of contact for customers, officers of the Council, Councillors and the Mayor. Managing customer expectations, within agreed standards and timetables, and finding alternative contacts if necessary. Provide a pro-active, full and efficient administrative service for your Principal clients by: managing diaries for your principal clients to balance competing demands on their time managing emails and phone calls on their behalf preparing agendas and taking minutes of meetings, chasing follow up actions if required managing, sourcing and reporting on appropriate information analysing, managing and organising correspondence In the absence of your principal client action appropriately any items on their behalf without supervision, seeking support as required produce letters, briefing notes, reports, speeches, presentations and documents in line with agreed parameters developing effective filing protocols for document management operating bring forward and follow-up monitoring systems reviewing processes and systems for effectiveness, implementing improvements to meet changing support needs

Coyles require x1 Telehandler Driver in Burton on Trent Qualifications, Skills & Experience required: Valid CPCS/NPORS 1 relevant working reference Full PPE Right to work documents Responsibilities & Duties include: Performing all required duties on site as instructed Conduct work according to industry health & safety standards

Coyles require x1 Streetworks op in Gloucester Qualifications, Skills & Experience required: Valid CSCS/NRSWA Full PPE Right to work documents Contact details for on site reference Responsibilities & Duties include: Performing all required duties on site as instructed Conduct work according to industry health & safety standards CALL OFFICE ON (phone number removed) WALTR

Coyles require x1 Site Labourer in Stoke-On-Trent Qualifications, Skills & Experience required: Valid CSCS Full PPE Right to work documents Contact details for on site reference Responsibilities & Duties include: Performing all required duties on site as instructed Conduct work according to industry health & safety standards

About the Role One of my local government clients is seeking a committed and experienced ASB Officer to join our Integrated Enforcement Service within the Communities Directorate . You will lead on the investigation and resolution of complex anti-social behaviour (ASB) cases across the borough, contributing to safer communities through proactive enforcement, support, and collaborative problem-solving. This is a key frontline role with a focus on high-quality casework, legal enforcement, and multi-agency working to ensure effective interventions are in place to tackle persistent ASB issues. Key Responsibilities Investigate complex ASB complaints, gathering credible evidence and determining appropriate and proportionate actions. Utilise a range of tools and powers (including legal remedies) to address ASB and support victims. Prepare court bundles, witness statements, and affidavits to a high standard. Represent the Council in court where required. Carry out risk assessments and refer cases to appropriate support and safeguarding services. Work collaboratively with internal departments, residents, the Police, and other partner agencies to resolve ASB issues and promote community safety. Maintain up-to-date and accurate case records using case management systems. Support positive community initiatives to prevent ASB and enhance neighbourhood quality of life. Person Specification Essential Skills & Experience Proven experience managing serious and complex ASB cases, including legal preparation for injunctions and possessions. Background in social housing or community safety settings. Experience conducting interviews with victims and perpetrators. Knowledge of safeguarding legislation and the ability to engage with vulnerable individuals. Excellent written and verbal communication skills, particularly in drafting legal documentation. Strong IT skills (including Microsoft Office); experience using case management systems (e.g., Flare/APP) is desirable. Confident working collaboratively with external partners such as Police, mental health teams, and mediation services. Key Behaviours (aligned to TOWER Values) Collaborative and approachable, with strong relationship-building skills. Accountable and results-driven with a commitment to continuous improvement. Respectful, inclusive, and sensitive to the needs of diverse communities. Clear communicator who is open to feedback and innovation. Self-motivated and able to take initiative when tackling ASB challenges. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.

Job Description: One of my local government clients is seeking a skilled Customer Hub Officer to join their front-line customer services team on a full-time basis. This hybrid role requires a motivated and adaptable individual to support residents across a variety of service areas, particularly housing benefit, council tax, and business rates, including support for specified and exempt accommodation schemes. Key Responsibilities: Provide accurate and timely information across a wide range of council services Handle customer enquiries via phone, email, and in person Promote and guide users on digital self-service platforms Manage cases to resolution using internal CRM systems Use systems such as Northgate Revenues & Benefits, Jadu CRM, and (email address removed) Essential Experience: Strong understanding of Housing Benefits , including: Specified accommodation Supported housing Accommodation-exempt schemes Knowledge of Council Tax , Business Rates , and Housing Advice Experience using local authority systems (e.g., Northgate, Jadu, (email address removed Familiarity with exempt and supported accommodation claims Person Specification: Proven background in customer service, ideally in the public sector Excellent communication, empathy, and problem-solving skills Proficient in using digital tools and CRM systems Able to work independently and as part of a team If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.

Coyles require x1 Fwd Tipping Dumper in Coventry for couple weeks work. Qualifications, Skills & Experience required: Valid CSCS 1 relevant working reference Full PPE Right to work documents Responsibilities & Duties include: ALL ASPECTS OF GROUNDWORKERS Performing all required duties on site as instructed Conduct work according to industry health & safety standards

Coyles require x1 Bricklayer's Labourer in Ashby De La Zouch for on-going work. Qualifications, Skills & Experience required: Valid CSCS Full PPE Right to work documents Contact details for on site reference Responsibilities & Duties include: Helping Bricklayers on site Performing all required duties on site as instructed Conduct work according to industry health & safety standards

Coyles require x1 Carpenter in Tunbridge Wells, Kent Qualifications, Skills & Experience required: Valid CSCS Own tools Contact details for on-site references Full PPE Right to work documents Responsibilities & Duties include: 2ND FIX WORK Performing all required duties on site as instructed Conduct work according to industry health & safety standards

Coyles require x1 360 Excavator Driver in Stoke for couple weeks work. Qualifications, Skills & Experience required: Valid CPCS/NPORS 1 relevant working reference Full PPE Right to work documents Responsibilities & Duties include: Performing all required duties on site as instructed Conduct work according to industry health & safety standards

About the Role: One of my local government clients is currently seeking a Time-Served, Fully Qualified Electrician to join our property maintenance team. The successful candidate will deliver high-quality electrical repairs and installations across both tenanted and void properties within the social housing sector. Key Responsibilities: Carry out electrical testing, diagnostics, repairs, and installations. Fault find and resolve issues in domestic properties, including central heating systems. Ensure compliance with relevant electrical standards and health & safety regulations. Work efficiently to deliver a high standard of service to tenants and the wider housing team. Essential Requirements: Fully qualified electrician (NVQ Level 3 or equivalent). 18th Edition wiring regulations. Strong experience in domestic electrical work, particularly in social housing. Ability to fault-find, test, and repair a variety of systems, including central heating controls. Full UK driving licence (preferred). If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.

About the Role: One of my local governmet clients is seeking a highly organised and experienced Complaints Officer to join its Parking Debt and Complaints Team . This role is essential in supporting the council's commitment to delivering a responsive and effective service within Parking Services and Network Management. Key Responsibilities: Responding to complaints, member enquiries, and PCN (Penalty Charge Notice) appeals, particularly at the Warrant of Control stage. Preparing and responding to legal documents such as Statements of Truth (SOT) , N244 applications , and liaising with the Traffic Enforcement Centre (TEC) and County Courts . Managing communications with Enforcement Agents , and addressing issues related to Breathing Space and Debt Relief Orders (DRO) . Monitoring and reconciling parking income and agent performance. Handling Stage 1 complaints and case correspondence efficiently and professionally. Applying relevant parking legislation including Civil Procedure Rules Part 75 (CPR 75) . Requirements: Prior experience in a local authority or parking enforcement setting. Strong understanding of parking legislation and legal recovery processes. Experience working with PCNs, TEC procedures, and court documentation. Excellent written and verbal communication skills. Ability to handle sensitive and complex cases with discretion and accuracy. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.

Our client requires an all-in Labourer for a construction site based near Eriswell and Brandon. Reporting directly to the Project Manager on site, as his right-hand man / woman, the ideal candidate will have a few years' experience behind them, responsible for General Labouring duties, including maintaining welfare facilities, the canteen area as well as assisting trades on site and keeping the site well maintained. This is approximately a 3 month contract, working with a great, experienced and friendly team. If this is of interest, contact Sally Wilkinson as soon as possible, for an immediate start - available on Sunday 7th September 2025.