Dudley Building Society

Join Our Growing Team at Dudley Building Society as a Mortgage Underwriting Team Leader! Our Purpose: At Dudley Building Society, we're on a mission to help people live better lives by providing tailored mortgage solutions that enable our members to achieve their homeownership dreams. As we continue to expand, we're seeking an experienced Mortgage Underwriting Team Leader to be an integral part of our team. If you're ready to make a real impact and lead a dynamic group in shaping the future of mortgage underwriting, this is the opportunity for you! Why This Role is Exciting: You'll play a pivotal role in leading our underwriting team, guiding them through the entire mortgage application process-from application to offer. You'll work closely with the Mortgage Underwriting Manager to create and implement strategies that drive efficiency, effectiveness, and innovation, while ensuring the highest standards of service and compliance. This is your chance to shape the future of our team and be at the heart of our continued success. Key Responsibilities: Lead and Inspire: Guide a talented team of underwriters, ensuring high performance, motivation, and collaboration within a fast-paced, dynamic environment. End-to-End Underwriting: Oversee the complete mortgage underwriting journey, ensuring accuracy and timeliness at every step, while meeting ambitious corporate goals. Shape the Future of Policy: Collaborate with internal teams, such as credit risk, to continuously refine and improve underwriting policies and processes. Coaching and Development: Help your team grow by providing ongoing coaching, training, and support, empowering them to perform at their best. Drive Continuous Improvement: Identify opportunities to streamline processes, enhance policies, and increase customer satisfaction through innovative solutions. Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including brokers, packagers, and internal partners, ensuring smooth operations and strong communication. What We're Looking For: Underwriting Expertise: A strong background in mortgage underwriting with a proven track record of holding a lending mandate. Leadership Experience: Demonstrated experience in leading or supervising underwriting or operational teams, with a focus on performance and development. Problem-Solving & Analysis: A natural ability to analyse workflow data, identify bottlenecks, and find creative solutions to optimize operations. Communication Skills: Excellent verbal and written communication skills, with the ability to motivate, influence, and coach a team to success. Policy & Regulatory Knowledge: In-depth understanding of mortgage lender policies and regulatory requirements, with a keen eye for compliance. Preferred Qualifications: CeMAP (Certificate in Mortgage Advice and Practice) and at least three years of experience in financial services underwriting. Existing mandate experience is highly desirable. Why Dudley Building Society? At Dudley Building Society, we value our team and believe in offering a supportive, inclusive, and empowering environment where you can thrive. In return for your expertise we offer: 35 hours a week contract Salary between 50,000- 55,000 per annum Basic holiday of 30 days+ Bank holidays Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!) Pension contribution of up to 8% of salary Life assurance 4x salary Full Private Medical Insurance Healthcare plan covering some of those day-to-day health bills like your dental and optical bills Great career opportunities and continuous professional development We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join Diversity and Inclusion Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique. Ready to Lead the Way? If you're a motivated, results-driven individual with a passion for mortgage underwriting and team leadership, we want to hear from you! Apply now to join us on this exciting journey and help us continue to make a positive difference for our members. Apply today and let's build a brighter future together!

We're a purpose-driven mutual helping people live better lives. We're looking for a Head of Lending to lead our underwriting and credit teams, shape our lending strategy, and ensure high-quality, compliant mortgage lending that delivers excellent outcomes for members and intermediaries. What You'll Do Lead a high-performing Lending and Underwriting team click apply for full job details

Branch Manager Exciting things are happening at Dudley Building Society! While other banks and building societies are retreating from the high street, we're boldly moving in the opposite direction - expanding our network and bringing banking back to the heart of the community. As part of our ambitious growth plans, we're launching a brand-new branch in the Bromsgrove area. That's why we're on the lookout for a passionate, driven, and experienced Branch Manager to lead the change, build strong local connections, and grow a loyal customer base from the ground up. Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Customer Service Team. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Branch Manager to join us. As a Branch Manager at the Society, you'll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life. In addition to the above, you will also be; Inspiring, leading and developing your in-branch colleagues to deliver a second-to-none customer experience. Working collaboratively as a team across multiple channels, personalising each interaction with a customer, and providing outcomes to best suit the customers' needs. Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products and services. Developing and executing strategies to increase funding to achieve corporate goals. Managing day-to-day operations, including compliance with regulatory requirements. About you To be one of our next Retail Branch Managers, we need you to be: Passionate about providing strong customer solutions -you'll be part of the team who does this most! Excited to be part of a wider team that collaborates to provide the best service for our members. Curious about our future, our members, our data; well, about everything. You'll want to know more about the solutions we can offer and be confident to take initiative to dig a little deeper. Approachable, helpful and member focused - you'll put our members needs at the heart of everything you do. Strong at communicating - whatever communication methods you use, you'll be able to represent the Society clearly and concisely. Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley. Flexible to go where our members need you most. Eager to develop your knowledge. We like to continually develop our skills here! In Return In return for providing a passionate and specialist service to our customers we offer: 35 hours a week contract Salary up to £30,300 per year Basic holiday of 30 days+ Bank holidays Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!) Pension contribution of up to 8% of salary Life assurance 4x salary Full Private Medical Insurance Healthcare plan covering some of those day-to-day health bills like your dental and optical bills Great career opportunities Diversity and Inclusion Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique. And that's not all We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join