National Skills Agency
Worcester, Worcestershire
Job Tite: Service Design Tutor Location: Worcester 3 times per week Salary: 43,000 - 45,000 Knowledge Strong knowledge of service design principles, frameworks, and human-centred design methodologies. Understanding of user research, service mapping, journey mapping, service blueprinting, design thinking, co-design, and participatory design. Knowledge of accessibility, inclusive design, organisational change, digital transformation, and continuous service improvement. Understanding of Agile delivery, multidisciplinary team working, stakeholder engagement, facilitation, and data-informed decision-making using service performance metrics. Experience Significant experience as a Service Designer, UX Designer, Human-Centred Designer, or similar. Proven ability to lead or contribute to end-to-end service design projects, from discovery through implementation and evaluation, including prototyping and piloting. Experience conducting user research and translating insights into service improvements within complex organisations. Skilled in facilitating workshops, co-design sessions, and stakeholder engagement activities. Experience working collaboratively across product, delivery, technology, policy, and operational teams. Ability to coach and develop others in service design practices. Excellent communication, organisational, and time management skills, with the ability to manage multiple stakeholders and learner relationships. Desirable Knowledge & Experience Knowledge of Lean, Systems Thinking, Design for Six Sigma, product management, business analysis, digital delivery, customer experience measurement, and AI-enabled services. Understanding of apprenticeship standards, funding, quality assurance, Ofsted requirements, and the Level 6 Service Designer Apprenticeship Standard. Experience delivering degree-level or Level 6 learning, apprenticeships, or professional development programmes. Experience supporting apprentices with portfolios, end-point assessment preparation, and employer-based projects. Experience using virtual learning environments and digital learning technologies. Relevant qualifications in Service Design, UX, Human-Centred Design, Design Thinking, or Digital Transformation. Teaching, assessor, or quality assurance qualifications (or willingness to achieve them). Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Job Tite: Service Design Tutor Location: Worcester 3 times per week Salary: 43,000 - 45,000 Knowledge Strong knowledge of service design principles, frameworks, and human-centred design methodologies. Understanding of user research, service mapping, journey mapping, service blueprinting, design thinking, co-design, and participatory design. Knowledge of accessibility, inclusive design, organisational change, digital transformation, and continuous service improvement. Understanding of Agile delivery, multidisciplinary team working, stakeholder engagement, facilitation, and data-informed decision-making using service performance metrics. Experience Significant experience as a Service Designer, UX Designer, Human-Centred Designer, or similar. Proven ability to lead or contribute to end-to-end service design projects, from discovery through implementation and evaluation, including prototyping and piloting. Experience conducting user research and translating insights into service improvements within complex organisations. Skilled in facilitating workshops, co-design sessions, and stakeholder engagement activities. Experience working collaboratively across product, delivery, technology, policy, and operational teams. Ability to coach and develop others in service design practices. Excellent communication, organisational, and time management skills, with the ability to manage multiple stakeholders and learner relationships. Desirable Knowledge & Experience Knowledge of Lean, Systems Thinking, Design for Six Sigma, product management, business analysis, digital delivery, customer experience measurement, and AI-enabled services. Understanding of apprenticeship standards, funding, quality assurance, Ofsted requirements, and the Level 6 Service Designer Apprenticeship Standard. Experience delivering degree-level or Level 6 learning, apprenticeships, or professional development programmes. Experience supporting apprentices with portfolios, end-point assessment preparation, and employer-based projects. Experience using virtual learning environments and digital learning technologies. Relevant qualifications in Service Design, UX, Human-Centred Design, Design Thinking, or Digital Transformation. Teaching, assessor, or quality assurance qualifications (or willingness to achieve them). Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
National Skills Agency
This role takes responsibility for a cohort of learners undertaking apprenticeships related to Business Administration and Management. The post holder is expected to take ownership of the learners and cohorts they are tutoring and assessing, and to plan and deliver a range of programmes within the subject area to include short courses, full qualifications and apprenticeships. The post holder will work with the rest of the apprenticeship team to take part in the recruitment, selection and onboarding of the learners, including determining suitability and eligibility of candidates. They will develop schemes of learning that are dynamic and reflect a wide range of differing learning styles, deliver online and face to face workshops with small groups of learners, and conduct assessment of learners, including providing constructive feedback with stretch and challenge as appropriate. Expert understanding of business administration, management and leadership in various settings, as well as apprenticeships is essential. Understanding of relevant roles within NHS, particularly primary care, would be an advantage. The post holder will report to the Head of Apprenticeship Delivery and will also be monitored by the Internal Quality Assurer to work towards continuous improvement of quality. Key Responsibilities : Support learners through onboarding, including Maths/English initial assessments and skills radar, while leading engagement meetings with employers, line managers and stakeholders to set expectations around apprenticeship delivery and commitment. Design and implement dynamic schemes of learning, sequencing curriculum logically and mapping content to apprenticeship standards; create delivery timetables, lesson plans and high-quality teaching resources (presentations, assignments, learning logs, videos, articles). Deliver a blend of online and face-to-face workshops, tutor-led sessions, and Functional Skills (L2 Maths & English); conduct workplace assessments and observations to help learners build strong evidence portfolios for End Point Assessment (EPA). Undertake detailed programme planning in line with EPAO and awarding body requirements, while adapting modules to sector- or employer-specific needs and supporting the build of content on the online management portal. Monitor learner progress through regular reviews with SMART targets, maintain accurate portfolio records, and provide both pastoral and academic support, including identifying and addressing additional learning needs. Manage gateway reviews, ensure learners are fully prepared for EPA, and oversee assessment plans to drive high success rates in line with ESFA accountability frameworks. Contribute to continuous improvement by supporting Ofsted readiness, capturing learner feedback, and implementing enhancements to teaching, learning and assessment approaches. Personal Specification: Hold an apprenticeship assessor qualification: A1/D32 Training, Assessment or Quality Assurance award (e.g. CAVA, ENB998, FEW, MIPP, PGCE, L4 Cert Education) Extensive experience relative to the apprenticeship being assessed Assessing and delivering apprenticeships, including through online platforms
This role takes responsibility for a cohort of learners undertaking apprenticeships related to Business Administration and Management. The post holder is expected to take ownership of the learners and cohorts they are tutoring and assessing, and to plan and deliver a range of programmes within the subject area to include short courses, full qualifications and apprenticeships. The post holder will work with the rest of the apprenticeship team to take part in the recruitment, selection and onboarding of the learners, including determining suitability and eligibility of candidates. They will develop schemes of learning that are dynamic and reflect a wide range of differing learning styles, deliver online and face to face workshops with small groups of learners, and conduct assessment of learners, including providing constructive feedback with stretch and challenge as appropriate. Expert understanding of business administration, management and leadership in various settings, as well as apprenticeships is essential. Understanding of relevant roles within NHS, particularly primary care, would be an advantage. The post holder will report to the Head of Apprenticeship Delivery and will also be monitored by the Internal Quality Assurer to work towards continuous improvement of quality. Key Responsibilities : Support learners through onboarding, including Maths/English initial assessments and skills radar, while leading engagement meetings with employers, line managers and stakeholders to set expectations around apprenticeship delivery and commitment. Design and implement dynamic schemes of learning, sequencing curriculum logically and mapping content to apprenticeship standards; create delivery timetables, lesson plans and high-quality teaching resources (presentations, assignments, learning logs, videos, articles). Deliver a blend of online and face-to-face workshops, tutor-led sessions, and Functional Skills (L2 Maths & English); conduct workplace assessments and observations to help learners build strong evidence portfolios for End Point Assessment (EPA). Undertake detailed programme planning in line with EPAO and awarding body requirements, while adapting modules to sector- or employer-specific needs and supporting the build of content on the online management portal. Monitor learner progress through regular reviews with SMART targets, maintain accurate portfolio records, and provide both pastoral and academic support, including identifying and addressing additional learning needs. Manage gateway reviews, ensure learners are fully prepared for EPA, and oversee assessment plans to drive high success rates in line with ESFA accountability frameworks. Contribute to continuous improvement by supporting Ofsted readiness, capturing learner feedback, and implementing enhancements to teaching, learning and assessment approaches. Personal Specification: Hold an apprenticeship assessor qualification: A1/D32 Training, Assessment or Quality Assurance award (e.g. CAVA, ENB998, FEW, MIPP, PGCE, L4 Cert Education) Extensive experience relative to the apprenticeship being assessed Assessing and delivering apprenticeships, including through online platforms
