THIS ROLE IS REMOTE WITH OCCASIONAL TRAVEL. THE SUCCESSFUL APPLICANT CAN BE BASED ANYWHERE IN ENGLAND. About Our Client Our client is a well-established and respected training provider, known for delivering exceptional education and skills programmes across a range of sectors. Their work helps learners achieve their full potential and supports employers in building a skilled and capable workforce. As part of their continued growth, they are now seeking a commercially astute and strategically minded Head of Finance to lead their financial operations and contribute to the wider success of the business. The Role This is a senior leadership position, responsible for overseeing the full finance function. The successful candidate will provide strategic financial direction, ensure full compliance with regulatory and funding requirements (particularly ESFA), and deliver accurate and insightful reporting to support key business decisions. Key Responsibilities Lead all day-to-day financial operations including budgeting, forecasting, cash flow, payroll, and reporting Produce detailed monthly management accounts with analysis for the senior leadership team Ensure compliance with ESFA funding rules, audit standards, and all relevant financial regulations Develop and implement effective financial policies, procedures, and internal controls Prepare annual budgets and long-term forecasts aligned with organisational goals Manage year-end accounts and liaise with external auditors Support the development of bids, tenders, and funding applications with accurate modelling and risk analysis Provide strategic financial insight to the CEO and senior leadership team Lead, support and develop members of the finance team to maintain a high-performance culture. What We're Looking For Fully qualified accountant (ACCA, CIMA, ACA or equivalent) Significant experience in a senior finance role, preferably within the education or training sector Deep understanding of ESFA funding rules, ILR processes, and apprenticeship funding models Excellent commercial awareness and strategic thinking Strong leadership, communication, and stakeholder management skills A high level of integrity, accuracy, and attention to detail Proficiency in financial systems and Excel (experience with learner management or funding platforms a plus)
Oct 15, 2025
Contractor
THIS ROLE IS REMOTE WITH OCCASIONAL TRAVEL. THE SUCCESSFUL APPLICANT CAN BE BASED ANYWHERE IN ENGLAND. About Our Client Our client is a well-established and respected training provider, known for delivering exceptional education and skills programmes across a range of sectors. Their work helps learners achieve their full potential and supports employers in building a skilled and capable workforce. As part of their continued growth, they are now seeking a commercially astute and strategically minded Head of Finance to lead their financial operations and contribute to the wider success of the business. The Role This is a senior leadership position, responsible for overseeing the full finance function. The successful candidate will provide strategic financial direction, ensure full compliance with regulatory and funding requirements (particularly ESFA), and deliver accurate and insightful reporting to support key business decisions. Key Responsibilities Lead all day-to-day financial operations including budgeting, forecasting, cash flow, payroll, and reporting Produce detailed monthly management accounts with analysis for the senior leadership team Ensure compliance with ESFA funding rules, audit standards, and all relevant financial regulations Develop and implement effective financial policies, procedures, and internal controls Prepare annual budgets and long-term forecasts aligned with organisational goals Manage year-end accounts and liaise with external auditors Support the development of bids, tenders, and funding applications with accurate modelling and risk analysis Provide strategic financial insight to the CEO and senior leadership team Lead, support and develop members of the finance team to maintain a high-performance culture. What We're Looking For Fully qualified accountant (ACCA, CIMA, ACA or equivalent) Significant experience in a senior finance role, preferably within the education or training sector Deep understanding of ESFA funding rules, ILR processes, and apprenticeship funding models Excellent commercial awareness and strategic thinking Strong leadership, communication, and stakeholder management skills A high level of integrity, accuracy, and attention to detail Proficiency in financial systems and Excel (experience with learner management or funding platforms a plus)
THIS ROLE IS REMOTE WITH OCCASIONAL TRAVEL. THE SUCCESSFUL APPLICANT CAN BE BASED ANYWHERE IN ENGLAND. About Our Client Our client is a well-established and respected training provider, known for delivering exceptional education and skills programmes across a range of sectors. Their work helps learners achieve their full potential and supports employers in building a skilled and capable workforce. As part of their continued growth, they are now seeking a commercially astute and strategically minded Head of Finance to lead their financial operations and contribute to the wider success of the business. The Role This is a senior leadership position, responsible for overseeing the full finance function. The successful candidate will provide strategic financial direction, ensure full compliance with regulatory and funding requirements (particularly ESFA), and deliver accurate and insightful reporting to support key business decisions. Key Responsibilities Lead all day-to-day financial operations including budgeting, forecasting, cash flow, payroll, and reporting Produce detailed monthly management accounts with analysis for the senior leadership team Ensure compliance with ESFA funding rules, audit standards, and all relevant financial regulations Develop and implement effective financial policies, procedures, and internal controls Prepare annual budgets and long-term forecasts aligned with organisational goals Manage year-end accounts and liaise with external auditors Support the development of bids, tenders, and funding applications with accurate modelling and risk analysis Provide strategic financial insight to the CEO and senior leadership team Lead, support and develop members of the finance team to maintain a high-performance culture. What We're Looking For Fully qualified accountant (ACCA, CIMA, ACA or equivalent) Significant experience in a senior finance role, preferably within the education or training sector Deep understanding of ESFA funding rules, ILR processes, and apprenticeship funding models Excellent commercial awareness and strategic thinking Strong leadership, communication, and stakeholder management skills A high level of integrity, accuracy, and attention to detail Proficiency in financial systems and Excel (experience with learner management or funding platforms a plus)
Oct 15, 2025
Contractor
THIS ROLE IS REMOTE WITH OCCASIONAL TRAVEL. THE SUCCESSFUL APPLICANT CAN BE BASED ANYWHERE IN ENGLAND. About Our Client Our client is a well-established and respected training provider, known for delivering exceptional education and skills programmes across a range of sectors. Their work helps learners achieve their full potential and supports employers in building a skilled and capable workforce. As part of their continued growth, they are now seeking a commercially astute and strategically minded Head of Finance to lead their financial operations and contribute to the wider success of the business. The Role This is a senior leadership position, responsible for overseeing the full finance function. The successful candidate will provide strategic financial direction, ensure full compliance with regulatory and funding requirements (particularly ESFA), and deliver accurate and insightful reporting to support key business decisions. Key Responsibilities Lead all day-to-day financial operations including budgeting, forecasting, cash flow, payroll, and reporting Produce detailed monthly management accounts with analysis for the senior leadership team Ensure compliance with ESFA funding rules, audit standards, and all relevant financial regulations Develop and implement effective financial policies, procedures, and internal controls Prepare annual budgets and long-term forecasts aligned with organisational goals Manage year-end accounts and liaise with external auditors Support the development of bids, tenders, and funding applications with accurate modelling and risk analysis Provide strategic financial insight to the CEO and senior leadership team Lead, support and develop members of the finance team to maintain a high-performance culture. What We're Looking For Fully qualified accountant (ACCA, CIMA, ACA or equivalent) Significant experience in a senior finance role, preferably within the education or training sector Deep understanding of ESFA funding rules, ILR processes, and apprenticeship funding models Excellent commercial awareness and strategic thinking Strong leadership, communication, and stakeholder management skills A high level of integrity, accuracy, and attention to detail Proficiency in financial systems and Excel (experience with learner management or funding platforms a plus)
ROLE PURPOSE Building client relations and developing new business to achieve the allocated monthly and annual sales target in line with the company s strategic goals. KEY RESPONSIBILITIES Proactively target prospects and existing customers for new business cross-sell and up-sell opportunities. Position our clients services and solutions to prospects and customers using a consultative approach Manage customer accounts giving high levels of customer service Understand our clients value proposition, how it fits in the market place and communicate it to customers and prospects. Create professional emails with accurate information. Understand the key business objectives of customers and prospects and their future plans. Meet customers face to face strengthening relationships and increasing the size/ amount of sales opportunities Achieve acceptable sales Key Performance Indicators (KPI s) as specified by the Sales Manager. Achieve sales goals and targets set. Maintain and update accurate data fields and dialogue reports in the CRM database and other sales systems. Produce accurate quotes for customers. Demonstrate correct usage of pricing and discount models at all times. Accurately complete forms and documents to update other individuals and departments within the company. Take training and coaching, passing any given tests and apply knowledge effectively. Follow company policies, standards and requirements. Plan time to be as effective as possible and organise workload. ROLE REQUIREMENTS 3+ years successful experience in a similar role.(business to business) GCSE Grade C Math s and English MS Office Skills Must have a Driving Licence BEHAVIOURAL COMPETENCIES CORE: Be able to take instruction and work with a degree of initiative and autonomy. Communicate effectively in all mediums. Be keen to engage in CPD activities Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications, we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Oct 15, 2025
Full time
ROLE PURPOSE Building client relations and developing new business to achieve the allocated monthly and annual sales target in line with the company s strategic goals. KEY RESPONSIBILITIES Proactively target prospects and existing customers for new business cross-sell and up-sell opportunities. Position our clients services and solutions to prospects and customers using a consultative approach Manage customer accounts giving high levels of customer service Understand our clients value proposition, how it fits in the market place and communicate it to customers and prospects. Create professional emails with accurate information. Understand the key business objectives of customers and prospects and their future plans. Meet customers face to face strengthening relationships and increasing the size/ amount of sales opportunities Achieve acceptable sales Key Performance Indicators (KPI s) as specified by the Sales Manager. Achieve sales goals and targets set. Maintain and update accurate data fields and dialogue reports in the CRM database and other sales systems. Produce accurate quotes for customers. Demonstrate correct usage of pricing and discount models at all times. Accurately complete forms and documents to update other individuals and departments within the company. Take training and coaching, passing any given tests and apply knowledge effectively. Follow company policies, standards and requirements. Plan time to be as effective as possible and organise workload. ROLE REQUIREMENTS 3+ years successful experience in a similar role.(business to business) GCSE Grade C Math s and English MS Office Skills Must have a Driving Licence BEHAVIOURAL COMPETENCIES CORE: Be able to take instruction and work with a degree of initiative and autonomy. Communicate effectively in all mediums. Be keen to engage in CPD activities Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications, we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
THIS ROLE IS REMOTE WITH OCCASIONAL TRAVEL. THE SUCCESSFUL APPLICANT CAN BE BASED ANYWHERE IN ENGLAND. About Our Client Our client is a well-established and respected training provider, known for delivering exceptional education and skills programmes across a range of sectors. Their work helps learners achieve their full potential and supports employers in building a skilled and capable workforce. As part of their continued growth, they are now seeking a commercially astute and strategically minded Head of Finance to lead their financial operations and contribute to the wider success of the business. The Role This is a senior leadership position, responsible for overseeing the full finance function. The successful candidate will provide strategic financial direction, ensure full compliance with regulatory and funding requirements (particularly ESFA), and deliver accurate and insightful reporting to support key business decisions. Key Responsibilities Lead all day-to-day financial operations including budgeting, forecasting, cash flow, payroll, and reporting Produce detailed monthly management accounts with analysis for the senior leadership team Ensure compliance with ESFA funding rules, audit standards, and all relevant financial regulations Develop and implement effective financial policies, procedures, and internal controls Prepare annual budgets and long-term forecasts aligned with organisational goals Manage year-end accounts and liaise with external auditors Support the development of bids, tenders, and funding applications with accurate modelling and risk analysis Provide strategic financial insight to the CEO and senior leadership team Lead, support and develop members of the finance team to maintain a high-performance culture. What We're Looking For Fully qualified accountant (ACCA, CIMA, ACA or equivalent) Significant experience in a senior finance role, preferably within the education or training sector Deep understanding of ESFA funding rules, ILR processes, and apprenticeship funding models Excellent commercial awareness and strategic thinking Strong leadership, communication, and stakeholder management skills A high level of integrity, accuracy, and attention to detail Proficiency in financial systems and Excel (experience with learner management or funding platforms a plus)
Oct 14, 2025
Contractor
THIS ROLE IS REMOTE WITH OCCASIONAL TRAVEL. THE SUCCESSFUL APPLICANT CAN BE BASED ANYWHERE IN ENGLAND. About Our Client Our client is a well-established and respected training provider, known for delivering exceptional education and skills programmes across a range of sectors. Their work helps learners achieve their full potential and supports employers in building a skilled and capable workforce. As part of their continued growth, they are now seeking a commercially astute and strategically minded Head of Finance to lead their financial operations and contribute to the wider success of the business. The Role This is a senior leadership position, responsible for overseeing the full finance function. The successful candidate will provide strategic financial direction, ensure full compliance with regulatory and funding requirements (particularly ESFA), and deliver accurate and insightful reporting to support key business decisions. Key Responsibilities Lead all day-to-day financial operations including budgeting, forecasting, cash flow, payroll, and reporting Produce detailed monthly management accounts with analysis for the senior leadership team Ensure compliance with ESFA funding rules, audit standards, and all relevant financial regulations Develop and implement effective financial policies, procedures, and internal controls Prepare annual budgets and long-term forecasts aligned with organisational goals Manage year-end accounts and liaise with external auditors Support the development of bids, tenders, and funding applications with accurate modelling and risk analysis Provide strategic financial insight to the CEO and senior leadership team Lead, support and develop members of the finance team to maintain a high-performance culture. What We're Looking For Fully qualified accountant (ACCA, CIMA, ACA or equivalent) Significant experience in a senior finance role, preferably within the education or training sector Deep understanding of ESFA funding rules, ILR processes, and apprenticeship funding models Excellent commercial awareness and strategic thinking Strong leadership, communication, and stakeholder management skills A high level of integrity, accuracy, and attention to detail Proficiency in financial systems and Excel (experience with learner management or funding platforms a plus)
THIS IS A REMOTE ROLE ACCEPTING APPLICANTS NATIONWIDE We are working with a mission-driven organisation that is transforming how soft skills are developed across the UK workforce. They deliver high-quality, practical soft skills training to individuals at all career stages, with a strong focus on the Further Education (FE) sector, training providers, and workforce development partners. As part of their continued growth, they are seeking a Business Development Manager to lead new business acquisition in the FE sector. This is a strategic hire and an exciting opportunity for someone who understands and enjoys the challenges of selling into FE colleges. The Role The successful candidate will be responsible for developing new business opportunities within FE colleges across the UK. You will identify needs, present tailored training solutions, and drive adoption of the organisation s online careers and personal development courses. You ll be fully supported with industry-leading tools including LinkedIn Premium & Sales Navigator, Apollo (sales intelligence software), and HubSpot CRM. Key Responsibilities Proactively identify and pursue new sales opportunities using data-driven approaches. Secure meetings and build strong relationships with key stakeholders in the FE sector. Implement and execute effective sales strategies to meet company growth targets. Use a consultative sales approach to identify customer needs and propose relevant solutions. Forecast and track account performance accurately. Negotiate contracts and ensure profitability in pricing and terms. Report regularly to senior management on pipeline progress and key metrics. Maintain accurate CRM records and contribute market intelligence to inform campaigns. About You Proven success in business development or account management within the education sector, specifically FE. Comfortable working to and exceeding KPIs and sales targets. Excellent communication and presentation skills with an ability to influence stakeholders. Strong negotiation and pipeline management skills. Organised, self-motivated, and able to prioritise independently. Consultative, client-focused sales style with a drive for results. What s on Offer Competitive base salary (£40,000 £45,000) with realistic OTE of £50,000 £75,000. 28 days annual leave (including Bank Holidays). An additional day off for your birthday. Extra annual leave days for long service (up to 3 additional days). Annual salary review. Company pension scheme. Supportive and positive working culture. Comprehensive onboarding and continuous professional development. Healthy work/life balance and flexible working options. Paid mileage at 45p per mile. Laptop and phone provided. Opportunity to be a key player in a growing, purpose-led organisation.
Oct 14, 2025
Full time
THIS IS A REMOTE ROLE ACCEPTING APPLICANTS NATIONWIDE We are working with a mission-driven organisation that is transforming how soft skills are developed across the UK workforce. They deliver high-quality, practical soft skills training to individuals at all career stages, with a strong focus on the Further Education (FE) sector, training providers, and workforce development partners. As part of their continued growth, they are seeking a Business Development Manager to lead new business acquisition in the FE sector. This is a strategic hire and an exciting opportunity for someone who understands and enjoys the challenges of selling into FE colleges. The Role The successful candidate will be responsible for developing new business opportunities within FE colleges across the UK. You will identify needs, present tailored training solutions, and drive adoption of the organisation s online careers and personal development courses. You ll be fully supported with industry-leading tools including LinkedIn Premium & Sales Navigator, Apollo (sales intelligence software), and HubSpot CRM. Key Responsibilities Proactively identify and pursue new sales opportunities using data-driven approaches. Secure meetings and build strong relationships with key stakeholders in the FE sector. Implement and execute effective sales strategies to meet company growth targets. Use a consultative sales approach to identify customer needs and propose relevant solutions. Forecast and track account performance accurately. Negotiate contracts and ensure profitability in pricing and terms. Report regularly to senior management on pipeline progress and key metrics. Maintain accurate CRM records and contribute market intelligence to inform campaigns. About You Proven success in business development or account management within the education sector, specifically FE. Comfortable working to and exceeding KPIs and sales targets. Excellent communication and presentation skills with an ability to influence stakeholders. Strong negotiation and pipeline management skills. Organised, self-motivated, and able to prioritise independently. Consultative, client-focused sales style with a drive for results. What s on Offer Competitive base salary (£40,000 £45,000) with realistic OTE of £50,000 £75,000. 28 days annual leave (including Bank Holidays). An additional day off for your birthday. Extra annual leave days for long service (up to 3 additional days). Annual salary review. Company pension scheme. Supportive and positive working culture. Comprehensive onboarding and continuous professional development. Healthy work/life balance and flexible working options. Paid mileage at 45p per mile. Laptop and phone provided. Opportunity to be a key player in a growing, purpose-led organisation.
This role takes responsibility for a cohort of learners undertaking apprenticeships related to Business Administration and Management. The post holder is expected to take ownership of the learners and cohorts they are tutoring and assessing, and to plan and deliver a range of programmes within the subject area to include short courses, full qualifications and apprenticeships. The post holder will work with the rest of the apprenticeship team to take part in the recruitment, selection and onboarding of the learners, including determining suitability and eligibility of candidates. They will develop schemes of learning that are dynamic and reflect a wide range of differing learning styles, deliver online and face to face workshops with small groups of learners, and conduct assessment of learners, including providing constructive feedback with stretch and challenge as appropriate. Expert understanding of business administration, management and leadership in various settings, as well as apprenticeships is essential. Understanding of relevant roles within NHS, particularly primary care, would be an advantage. The post holder will report to the Head of Apprenticeship Delivery and will also be monitored by the Internal Quality Assurer to work towards continuous improvement of quality. Key Responsibilities : Support learners through onboarding, including Maths/English initial assessments and skills radar, while leading engagement meetings with employers, line managers and stakeholders to set expectations around apprenticeship delivery and commitment. Design and implement dynamic schemes of learning, sequencing curriculum logically and mapping content to apprenticeship standards; create delivery timetables, lesson plans and high-quality teaching resources (presentations, assignments, learning logs, videos, articles). Deliver a blend of online and face-to-face workshops, tutor-led sessions, and Functional Skills (L2 Maths & English); conduct workplace assessments and observations to help learners build strong evidence portfolios for End Point Assessment (EPA). Undertake detailed programme planning in line with EPAO and awarding body requirements, while adapting modules to sector- or employer-specific needs and supporting the build of content on the online management portal. Monitor learner progress through regular reviews with SMART targets, maintain accurate portfolio records, and provide both pastoral and academic support, including identifying and addressing additional learning needs. Manage gateway reviews, ensure learners are fully prepared for EPA, and oversee assessment plans to drive high success rates in line with ESFA accountability frameworks. Contribute to continuous improvement by supporting Ofsted readiness, capturing learner feedback, and implementing enhancements to teaching, learning and assessment approaches. Personal Specification: Hold an apprenticeship assessor qualification: A1/D32 Training, Assessment or Quality Assurance award (e.g. CAVA, ENB998, FEW, MIPP, PGCE, L4 Cert Education) Extensive experience relative to the apprenticeship being assessed Assessing and delivering apprenticeships, including through online platforms
Sep 24, 2025
Full time
This role takes responsibility for a cohort of learners undertaking apprenticeships related to Business Administration and Management. The post holder is expected to take ownership of the learners and cohorts they are tutoring and assessing, and to plan and deliver a range of programmes within the subject area to include short courses, full qualifications and apprenticeships. The post holder will work with the rest of the apprenticeship team to take part in the recruitment, selection and onboarding of the learners, including determining suitability and eligibility of candidates. They will develop schemes of learning that are dynamic and reflect a wide range of differing learning styles, deliver online and face to face workshops with small groups of learners, and conduct assessment of learners, including providing constructive feedback with stretch and challenge as appropriate. Expert understanding of business administration, management and leadership in various settings, as well as apprenticeships is essential. Understanding of relevant roles within NHS, particularly primary care, would be an advantage. The post holder will report to the Head of Apprenticeship Delivery and will also be monitored by the Internal Quality Assurer to work towards continuous improvement of quality. Key Responsibilities : Support learners through onboarding, including Maths/English initial assessments and skills radar, while leading engagement meetings with employers, line managers and stakeholders to set expectations around apprenticeship delivery and commitment. Design and implement dynamic schemes of learning, sequencing curriculum logically and mapping content to apprenticeship standards; create delivery timetables, lesson plans and high-quality teaching resources (presentations, assignments, learning logs, videos, articles). Deliver a blend of online and face-to-face workshops, tutor-led sessions, and Functional Skills (L2 Maths & English); conduct workplace assessments and observations to help learners build strong evidence portfolios for End Point Assessment (EPA). Undertake detailed programme planning in line with EPAO and awarding body requirements, while adapting modules to sector- or employer-specific needs and supporting the build of content on the online management portal. Monitor learner progress through regular reviews with SMART targets, maintain accurate portfolio records, and provide both pastoral and academic support, including identifying and addressing additional learning needs. Manage gateway reviews, ensure learners are fully prepared for EPA, and oversee assessment plans to drive high success rates in line with ESFA accountability frameworks. Contribute to continuous improvement by supporting Ofsted readiness, capturing learner feedback, and implementing enhancements to teaching, learning and assessment approaches. Personal Specification: Hold an apprenticeship assessor qualification: A1/D32 Training, Assessment or Quality Assurance award (e.g. CAVA, ENB998, FEW, MIPP, PGCE, L4 Cert Education) Extensive experience relative to the apprenticeship being assessed Assessing and delivering apprenticeships, including through online platforms
National Skills Agency
Nottingham, Nottinghamshire
Are you a Project Professional seeking an exciting new opportunity? Does the idea of Programme & Portfolio Management energise you? Are you passionate about shaping the future of the industry by nurturing the next generation of project professionals? Our client is looking for an experienced project, programme, or portfolio professional to deliver accredited courses. These include APM PMQ, MSP, PRINCE2, AgilePM, Change Management, and more. Don't have all the qualifications yet? No problem! Our client has a proven track record of transforming subject matter experts into outstanding trainers. What they need is: An excellent communicator Comfortable working independently Confident presenting to groups Enthusiastic about meeting new people every week As a Trainer, you'll inspire and train delegates for approximately 15 days each month, either at the West Midlands Training Centre, at various client sites across the country or online in a virtual classroom. On non-training days, you'll be engaged in courseware reviews, continuing professional development (CPD), attending external meetings, or liaising with clients.
Sep 24, 2025
Full time
Are you a Project Professional seeking an exciting new opportunity? Does the idea of Programme & Portfolio Management energise you? Are you passionate about shaping the future of the industry by nurturing the next generation of project professionals? Our client is looking for an experienced project, programme, or portfolio professional to deliver accredited courses. These include APM PMQ, MSP, PRINCE2, AgilePM, Change Management, and more. Don't have all the qualifications yet? No problem! Our client has a proven track record of transforming subject matter experts into outstanding trainers. What they need is: An excellent communicator Comfortable working independently Confident presenting to groups Enthusiastic about meeting new people every week As a Trainer, you'll inspire and train delegates for approximately 15 days each month, either at the West Midlands Training Centre, at various client sites across the country or online in a virtual classroom. On non-training days, you'll be engaged in courseware reviews, continuing professional development (CPD), attending external meetings, or liaising with clients.
