Hales Group

Lead Generation Coordinator Near Bury St Edmunds £25,000 - £28,000 DOE (plus OTE) Monday - Friday (with weekend rotation) We are working on behalf of our client near Bury St Edmunds to recruit a proactive and organised Lead Generation Coordinator to join their dynamic team. This full time position plays a key role in supporting the sales/lead function by managing customer enquiries, coordinating appointments, and ensuring seamless communication between internal teams and field representatives. While previous experience in sales support, customer service, or a call centre environment is advantageous, full training will be provided. Due to the location, access to your own transport is essential. Key Responsibilities: Act as the first point of contact for inbound sales enquiries, providing professional and friendly service Coordinate sales appointments and follow ups, ensuring timely and accurate scheduling Maintain and update customer records and sales data using CRM and internal systems Liaise with field sales representatives to ensure smooth handover and appointment logistics Support the sales team by managing administrative tasks and contributing to overall team targets Work collaboratively to maintain a positive and productive office environment Skills & Experience Required: Excellent communication skills, particularly over the phone Strong organisational skills with the ability to manage multiple tasks simultaneously Experience using CRM systems or similar data entry platforms A proactive and positive attitude with a focus on customer satisfaction Flexibility to work occasional weekends as part of a team rota Team player with a collaborative mindset and attention to detail Due to the location of this role and limited public transport access to your own transport is essential. If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)

Hales Group are seeking a Forklift Operative to join our client based in Cantley from Sept 24 to Apr 25 Full Job Description Hales Group are seeking a Forklift Operative to join our client based in Cantley. Previous production, warehouse, food manufacturing, loading competencies and experience are required along with an in date counterbalance FLT qualification. This role is varied and will require flexibility work within various sections of the production equally to forklift operation. Your Key Responsibilities as Forklift Operative will be; Forklift Driving - moving stock within the store area Loading goods on to lorries Manual handling Machine minding Using wrapping machines To be considered for the role of Forklift Operative you will have; A valid in date certified counterbalance forklift licence with experience of loading lorries Your own transport to travel to site Good communication skills, work ethic and team work approach Ability to complete physically demanding aspects of the role HOURS: 40 hours per week 06:00-14:00, 14:00-22:00 and 22:00-06:00, Monday to Friday rotating shifts. LOCATION: Cantley SALARY: £15.04 per hour TERM: September 2024 to April 2025 Why work through Hales Group? All of our Consultants are committed and qualified in what they do and have been operating for many years. We treat candidates as our customers and try to find the right job solution for you. Hales Group offer all temporary workers; holiday pay, expenses scheme, personal accident insurance and pension scheme. Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.

Salary - £13.49 per hour (increasing to £15.36 after probation) Hours - 3.00pm till 11.30pm Position - Permanent Hales Group are working with their client to assist them in finding a Effluent Operator (Waste Water). You will oversee the treatment and disposal of effluent (water) generated during the chemical manufacturing processes. Ensuring compliance with all relevant regulations and standards while maintaining the efficiency and effectiveness of their effluent treatment systems. Duties Include, But Not Limited To: Operate and maintain effluent (water) treatment equipment, including pumps, filters, clarifiers, and chemical dosing systems. Monitor effluent quality through regular sampling and testing, adjusting treatment processes as necessary to meet regulatory requirements and internal standards. Conduct routine inspections and preventative maintenance on effluent treatment systems to ensure optimal performance and minimise downtime. Maintain accurate records of effluent treatment operations, including logbooks, inspection reports, and compliance documentation. Implement safety procedures and protocols to ensure a safe working environment for yourself and others, adhering to all relevant safety regulations and guidelines. Collaborate with cross-functional teams, including production, quality assurance, and environmental health and safety, to optimise effluent treatment processes and achieve organisational objectives. Stay informed about developments in effluent treatment technology and regulatory requirements, recommending improvements and updates to existing systems as appropriate. Skills and Experience Proven experience operating and maintaining effluent treatment systems in an industrial or manufacturing environment (preferred). Proven experience within a lab work or testing environment (considered). Strong understanding of wastewater treatment principles, including chemical and biological processes. Familiarity with relevant environmental regulations and compliance requirements, with the ability to interpret and apply regulatory standards effectively. Excellent problem-solving skills and mechanical aptitude, with the ability to diagnose and troubleshoot equipment issues efficiently. Effective communication skills, with the ability to collaborate with colleagues at all levels of the organisation. Commitment to safety and environmental stewardship, with a proactive approach to identifying and mitigating risks. GCSE English and Math or equivalent; additional technical training or certification in wastewater treatment or related field preferred. For more information regarding this position, please apply by uploading your most recent CV.

Machine Operative Near Newmarket Monday to Friday 15:00-23:00 £14.67 per hour Do you have previous experience as a Machine Operative? Are you seeking a new role as a Machine Operative? We're currently recruiting for Machine Operative to join a well established production team to assist with the packaging of stock. Previous experience working within a packaging role or machine operating role would be advantageous but isn't required. The working hours for this Machine Operative role are Monday to Friday 15:00-23:00. Daily Duties - Packaging goods Loading machines with stock and packaging Completing quality checks Following all Health & Safety Policies Working within a small team If you would like any further information on this Machine Operative role please call Alice, Charlotte or Keeley on (phone number removed) or email (url removed)

Billing & Data Analyst Location: Peterborough, Cambridgeshire Salary: Up to £27,000 DOE + Benefits Hours: 37.5 hours per week, Monday to Friday About the Role Hales Group is seeking a detail-oriented and proactive Billing & Data Analyst to join our office-based Group Finance Team in Peterborough. This role plays a key part in supporting our care sector operations by managing data reporting and billing processes in line with Adult Social Care contracts and local authority requirements. Key Responsibilities Download and process data from internal systems Create and send fixed invoices for services provided Raise billing and invoicing for care sector contracts Submit electronic data to various portals and local authorities Liaise with branches and councils to resolve data queries Report hospital admission data to relevant authorities Respond to email and telephone queries professionally and promptly Support colleagues during holidays and busy periods Assist the wider finance team with administrative tasks to meet deadlines What We're Looking For Strong organisational skills and attention to detail Advanced Excel skills Experience working with finance systems and complex datasets Ability to meet deadlines in a fast-paced environment A mindset focused on continuous improvement Alignment with Hales Group values: Deliver a Personal Approach Maintain Professional Excellence Empower Trust Champion Change What We Offer 25 days holiday + 8 bank holidays, increasing annually for 5 years Flexible working hours between 08:30 - 17:00 Contributory pension scheme (3% employer contribution) Free life assurance (2x annual salary) Income protection insurance Death in service benefit Free car parking Company discount scheme with access to over 6,500 retailers Salary sacrifice programme Car lease scheme About Us Our Finance Team is based in modern, open-plan offices in Fengate, Peterborough, and consists of 18 friendly and professional team members. We support over 38 branches nationwide and pride ourselves on delivering high-quality finance services across the business. Please apply within

Sales Support Advisor Near Bury St Edmunds £25,000 - £28,000 DOE (plus OTE) Monday - Friday (with rotation work for weekends) On behalf of our client based near Bury St Edmunds, we are seeking a Sales Support Advisor to join a busy and supportive team. This full-time role involves handling inbound enquiries, booking appointments, and maintaining accurate records. Previous experience in a customer service or call centre environment is highly desirable, and confidence using CRM systems would be beneficial. Full training will be provided. Due to the location, access to your own transport is essential. Main Duties: Respond to inbound customer enquiries with professionalism and warmth Manage requests for product information and schedule follow-up appointments Maintain accurate records using internal systems and databases Coordinate with field representatives to ensure smooth appointment logistics Deliver excellent service without outbound cold calling Support broader team goals and contribute to a positive call centre environment Key Skills: Clear and confident telephone communication Strong organisational and multitasking abilities Familiarity with CRM or data entry systems Positive attitude and self-motivation Ability to work flexibly, including occasional weekends Team-oriented mindset with a focus on customer satisfaction If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)

Materials Coordinator £14.00 - £16.00 Per hour Monday to Friday - day shift Temporary Hales Group are happy to be working with their client to assist them in finding a Materials Coordinator on a temporary basis. As a Materials Coordinator, you will be detail-oriented and proactive and manage the flow of materials within the organisation. The successful candidate will ensure timely delivery, accurate inventory levels, and efficient coordination between departments to support production and operational needs. Duties Include: Purchase goods, materials and services in line with specified cost, quality, and delivery targets. Gather and verify quotations from subcontractors for outsourced machining, finishing, or fabrication services. Update Purchase Orders, MS Quote Tool, and SAP with accurate pricing and supplier details. Ensure all external process costs are reflected in job costing and production planning tools. Upload and maintain SAP schedules for production parts. - Maintain SAP for all Machine shop purchases and requirements. Maintain documentation for traceability, quality control, and compliance with company standards. Proficiency in SAP/MRP and Microsoft Office Suite. Candidate Attributes: Previous experience in a materials coordination, inventory, or supply chain role. Strong organisational and communication skills. Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office. Ability to work independently and as part of a team. Attention to detail and problem-solving abilities. For more information, please upload your most recent CV, so one of our consultants can get in touch!

Digital System Administrator - Temporary Project (Approx. 6 Weeks) Location: Stevenage (Ideally 2 days per week in the office) Pay: Up to £14.28 per hour Hours: 2 days per week. 9am -5pm Duration: Approx. 6 weeks Weekly pay + Tax relief scheme for travel and subsistence My client in Stevenage is looking for a Digital System Administrator on a temporary basis to support a project that needs attention. You'll be working closely with the in-house design team to update and organise their online brand library using Asset Bank (CMS system) . This library provides customers with access to logos, graphics, and brand photography so attention to detail and a good eye for content is key. This is a great opportunity for someone with CMS experience, brand/content management skills, or even a marketing student with 2 days a week spare and to gain hands-on experience. What You'll Do: Maintain and organise the brand library (Asset Bank) Upload and tag content in line with brand guidelines Input accurate titles and descriptions Ensure grammar and spelling are correct Group media by type or keyword for better navigation Liaise with internal teams to understand requirements Review and restructure keyword lists Bulk upload and batch update assets Create folders, manage usage rights, and expire outdated content What You'll Need: Proactive attitude and strong organisational skills Ability to work independently and manage time well Excellent attention to detail and written English Confident computer skills and effective communication Please apply within or get in touch for more details.

Hales Group is proud to be recruiting for a Workshop & Stores Assistant on behalf of a leading manufacturer in Lowestoft. Location: Lowestoft Hours: Full-time Term: Permanent Pay: Competitive Salary + Excellent Benefits As part of their continued growth, our client is seeking a reliable and proactive Workshop & Stores Assistant to assist with Goods In operations, workshop housekeeping, and general support across the engineering environment. This is a hands-on role ideal for someone who enjoys keeping things organised, clean, and running smoothly behind the scenes. Key Responsibilities Support Goods In/Out processes, including receiving deliveries, checking materials, and preparing items for dispatch Maintain cleanliness and organisation across the workshop and stores areas Assist engineers with basic tasks, such as moving equipment, preparing workspaces, and tidying up Operate a counterbalance forklift for yard movements, stock control, and unloading/loading deliveries (training provided if required) Ensure health & safety standards are upheld throughout the site Help maintain a smooth flow of materials and tools to support production targets Ideal Candidate Experience in a workshop, stores, or manufacturing environment Awareness of health & safety and good housekeeping practices Forklift experience desirable (but not essential training available) A positive attitude and willingness to learn Organised, dependable, and happy to work as part of a team Engineering knowledge or interest is a bonus but not required Why Work Through Hales Group? At Hales Group, we treat candidates as our customers. Our experienced consultants, based in Lowestoft for many years, are committed to finding the right job solution for you. We re here to support your career journey every step of the way. Hales Group Ltd collects and retains applicant information to monitor recruitment processes, ensure equal opportunities compliance, and share future job opportunities. If you prefer not to be contacted, please reach out to your local branch.

Job Title: Moulding Support Operative Job Type: Temporary (until end of December) Location: Biggleswade Working Hours: Monday to Friday, 7.00am-3.30pm (40hr week) Hourly Rate: £12.21ph Our highly established client based in Biggleswade are looking for a Temporary Moulding Support Operative to join their team and help support a large upcoming project until the end of December. Previous experience of operating Injection Moulding machines is preferred. We are looking for a candidate that can adapt well to new situations, and can hit the ground running immediately. Main duties as a Moulding Support Operative: - Maintain throughput of Injection Moulding production, including monitoring raw material levels, clearing hoppers of moulded components, trimming waste, installing brass fixing inserts etc. - Ad-hoc warehouse/dispatch duties including moving goods between departments and generating packing labels - Quality Inspecting finalised production ensuring company standards are met - Maintain high levels of housekeeping, ensuring all Health & Safety standards are met - Assist other departments such as Assembly or Printing if required What's needed as a Moulding Support Operative: - Previous experience within Injection Moulding is preferred - Ability to complete repetitive tasks whilst maintaining a high level of focus and quality - Strong attention to detail - Physically fit and able to lift heavy loads when required - Flexible when it comes to helping other departments, showcasing strong teamwork Perks of working on a Temporary basis: - 24/7 support - Weekly pay - Tax relief on travel - Rewards & discounts Please apply within

Job Title: Production Support Operative Job Type: Temporary (until end of December) Location: Biggleswade Working Hours: Monday to Friday, 7.00am-3.30pm (40hr week) Hourly Rate: £12.21ph Our highly established client based in Biggleswade are looking for a Temporary Production Support Operative to join their team and help support a large upcoming project until the end of December. Previous experience of assembly within a manufacturing environment would be ideal but not essential. We are looking for a candidate that can adapt well to new situations, and can hit the ground running immediately. Main duties as a Production Support Operative: - Sub-assembly of moulded components such as o-rings, gaskets, springs or other mouldings - Assembly of moulded components with high strength adhesives and/or screws - Maintain a high level of Quality Inspection for incoming components and final production - Ad-hoc warehouse/dispatch duties including moving goods between departments and generating packing labels - Assist with other departments such as Moulding or Printing if required when support is needed - Maintain a high level of housekeeping, ensuring all Health & Safety regulations are met What's needed as a Production Support Operative: - Previous experience within assembly and/or manufacturing desirable - Ability to complete repetitive tasks whilst maintaining a high level of focus and quality - Strong attention to detail - Physically fit and able to lift heavy loads when required - Able to adapt to new environments, tools, machines etc. Perks of working on a Temporary basis: - 24/7 support - Weekly pay - Tax relief on travel - Rewards & discounts Please apply within

Job title: Fuel Handler / Technician £28,000 - £31,000 based on experience Alternating weekly shift pattern: Morning (6:00am - 14:30pm) Afternoon (11:30am - 20:00pm) - Occasional weekend work for bank holidays. Permanent Job Summary Hales Group are happy to be working with their client to assist them in finding a Fuel Handler for their energy renewable site, which uses straw and wood chips to convert to power. You will be reporting to the Fuel Team Leader for day-to-day activities, responsible for undertaking the overall fuel handling duties from fuel reception to by-product removal in a safe and reliable manner. Duties Include: Perform daily tasks such as vehicle checks, fuel handling routines, plant inspections, and traffic/weighbridge system checks. Load and unload deliveries, including fuel, by-products, and general site supplies. Check fuel quality to ensure it meets site standards and assist with monthly fuel stock audits. Support the operations and maintenance teams with fault finding, minor repairs, and planned maintenance to help keep the plant running smoothly. Record all fuel handling tasks, defects, and maintenance routines in the site's maintenance system. Support planned outages, which may involve working standard daytime hours. Follow all health, safety, and environmental policies, and help keep operational procedures up to date and accurate. Comply with company policies, including those in the employee handbook and safety systems. Carry out duties as defined in the company's safety rules and procedures. Operate fuel and by-product handling systems safely and efficiently, ensuring maximum reliability and performance. Carry out other such responsibilities and duties commensurate with the position as required by the company. Some occasional and ad-hoc national travel may be required. Qualifications and Skills ONC/ City and Guilds/ NVQ level 3 in a craft skill, with a good level of practical Operational/Maintenance experience - Preferred but may be considered with lower qualifications. Experience and qualifications in the use of Counterbalance FLT/ Front Loader/Telescopic Handler and Overhead Grab Crane. Knowledge and experience of biomass or thermal power plant process and exposure to a heavy process plant maintenance activity is preferred. A good understanding of HSE aspects is a fundamental requirement, with IOSH managing safely preferable. Experience in the use of traffic management and weigh bridge facilities. Good interpersonal skills, self-motivated, flexible and committed attitude. Full UK Driving Licence. For more information regarding this role, please upload your most recent CV and one of our consultants will be in touch!

Hales Group is happy to be working with their client to assist them in finding a Site Technician/Plant Operator. This company is one of the leaders in the renewable energy market as a significant contributor to the production of biomass energy for the home market. Job Purpose Assisting the Production Team Leader in the safe and efficient running of the plant, you will undertake technical and operational duties, which include plant monitoring and maintenance to ensure maximum plant availability and performance. To be successful in this role, ideally you will have experience within the energy sector, however they will be open to discussions from candidates with a plant/production background and have some experience with mechanical and/or electrical knowledge; along with fault finding capabilities. This role is based on a shift pattern to cover a 24-hour operation. Salary and Hours Starting from £32,000 per annum but may be negotiable for the right skills. Working a shift pattern to cover a 24-hour operation Key Responsibilities To carry out operational routines and inspections. Operate plant and equipment in accordance with operational procedures. Carry out 'frontline' maintenance activities in accordance with the approved processes and procedures. Investigate plant problems and identify solutions. To complete pre-start checks, commissioning and de-commissioning activities. Ensure accurate and concise shift handovers. Support the Production Team Leader in preparation of safety documents. Work as an integral part of the shift team ensuring the safe and effective operations of the plant. To ensure safe working practices and procedures are adhered to. Assist and cover duties within the fuel and ash team. Candidate Attributes Mechanical and electrical knowledge, preferably from the power/energy sector, but not essential. Experience in maintenance and fault finding. Willingness to learn and progress. Physically fit, as you will be on your fit for long periods of time. Degree or similar in engineering, preferred. Company Benefits 25 days holiday, plus bank holidays, incorporated in the shift pattern, increasing with service Salary sacrifice pension scheme - 5% matched contributions, increasing with service Long service award after 10 years plus Life cover, four times basic salary Private medical insurance available following completion of probation funded by company, taxable benefit Electric Vehicle and Cycle to work salary sacrifice scheme, available following completion of probation For more information regarding this role, please upload your most recent CV and one of our consultants will be in touch.

Job Title - Quality Technician Salary - £12.68 per hour, but may be negotiable for the right skills Hours - 3.00pm till 11.30pm, Monday to Friday Overtime - available and flexibility needed with busy periods Hales Group are happy to be working with their client to assist them in finding a Quality Technician to join their client's team. As Quality Technician your responsibility is to test all incoming raw materials and finished goods in accordance with the quality control plan to ensure product quality is established and maintained throughout all production runs. Duties Include Comply fully with all Health and Safety policies and ensure the laboratory areas remain a safe place to work at all times. Ensure all analytical test equipment is calibrated and maintained in accordance with the service and calibration schedule and is operating correctly. Support the Production team in providing accurate and timely analysis of incoming raw materials, in-process samples and finished goods. Ensure all test results are recorded accurately and completely in accordance with data recording principals. Escalate out of specification results promptly and take action as required in accordance with documented procedures. Adhere to all company policies and procedures to support the continued accreditation to BRC-GS. Support the quality team and other departments investigating customer complaints as required. Participate in customer and regulatory audits as required and provide any data and records requested. Work proactively with all departments to assist with root cause analysis, identifying issues and implementing corrective actions. Ensure Quality control systems are adhered to at all times. Skills and Experience Minimum 2 years analytical laboratory experience - Required Microsoft Office including Excel, Word and SharePoint - Required Quality control in a manufacturing environment - Desirable Knowledge of the BRC-GS consumer standard - Desirable Good team working and communication skills. Able to build relationships with other departments. Logical and analytical mindset with ability to identify issues and find solutions. Good organisational and record keeping skills. Computer literate with experience of Microsoft Office including Excel. Self-starter with a 'hands on' approach and a 'go, look, see' style. For more information, please apply with your most recent CV!

Manufacturing Shift Manager Location: Beccles, Suffolk Salary: £41,820 per annum Hours: 12-hour shifts (Days & Nights) on a 4-3-3 rotating pattern Are you a hands-on leader ready to take charge of high-performing manufacturing operations? Our client in Beccles is seeking a Manufacturing Shift Manager to lead their production team with confidence, drive, and a passion for continuous improvement. This is your opportunity to make a real impact; owning shift performance, developing your team, and being the go-to decision-maker during out-of-hours operations. Key Responsibilities Lead and inspire your shift team to hit production targets and maintain top-tier quality. Champion a culture of continuous improvement and cross-functional collaboration. Ensure full compliance with Health & Safety and Quality Management Systems. Oversee shift operations including changeovers, product testing, and equipment care. Coach and develop team members through training and regular performance reviews. Act as the site lead during your shift, especially outside standard office hours. What We re Looking For Proven leadership experience in a fast-paced manufacturing environment. Strong grasp of production processes, KPIs, and HSE standards. A proactive, hands-on approach to problem-solving and team development. Excellent communication and organisational skills. Confidence to work independently and make decisions under pressure. What s In It For You Competitive salary and structured shift pattern. A chance to lead and shape a high-performing team. Supportive environment focused on growth and development. Be part of a company that values innovation, safety, and its people. Why Work Through Hales Group? At Hales Group, we treat candidates as our customers. Our experienced consultants, based in Lowestoft for many years, are committed to finding the right job solution for you. We re here to support your career journey every step of the way. Hales Group Ltd collects and retains applicant information to monitor recruitment processes, ensure equal opportunities compliance, and share future job opportunities. If you prefer not to be contacted, please reach out to your local branch.

Material Handler Location: Beccles Salary: Above NLW, with excellent company benefits! Hours: Double Days 6am 2pm / 2pm 10pm (rotating weekly) Overtime: Available when required Term: Temporary to Permanent Are you looking for a hands-on role where you can make a difference in reducing waste and supporting sustainable manufacturing? Our client is seeking a Material Handler to join their production team and help manage materials efficiently across shifts. Key Responsibilities Check machines to ensure material is being used correctly. Monitor upcoming machine changeovers and adjust settings to reduce waste. Maintain equipment like hopper loaders and regrind driers. Track and report material usage and waste. Support recycling efforts and redirect usable materials. What We re Looking For Self-motivated and able to work independently. Comfortable working in a fast-paced environment. Good problem-solving skills and attention to detail. Willing to follow instructions and take initiative. Why Work Through Hales Group? At Hales Group, we treat candidates as our customers. Our experienced consultants, based in Lowestoft for many years, are committed to finding the right job solution for you. We re here to support your career journey every step of the way. Hales Group Ltd collects and retains applicant information to monitor recruitment processes, ensure equal opportunities compliance, and share future job opportunities. If you prefer not to be contacted, please reach out to your local branch.

We are working with a catering company close to Bury St Edmunds who are looking for assistance with an upcoming event on Friday 10th October. Duties will include - Delivering food to tables in an orderly fashion Professionally communicating with guests Clearing tables Assisting with drinks prep Helping with back of house duties when needed This is a day time event running 11am until 4pm on the outskirts of town, so transport or the ability to get a lift there is essential. If you are interested, please contact us at the Bury St Edmunds office - (phone number removed)

Machine Operator Near Bury St Edmunds Monday to Friday 07:00-15:00 £12.60 per hour We're currently recruiting for Machine Operatives to join a well established production team to assist with the packaging of stock. Previous experience working within a packaging role or machine operating role would be advantageous but isn't required. Working hours are Monday to Friday 07:00-15:00. Daily Duties - Operating machinery Packaging goods Completing quality checks Following all Health & Safety Policies Working within a small team If you would like any further information on this role please call Alice, Charlotte or Keeley on (phone number removed) or email (url removed)

Quality Assurance Officer - Care Based in Doncaster Up to 13.04 per hour / 26,457 per annum for 39 hours per week (depending on experience) Ready to take the next step in your career in care? Apply today! Join Hales Homecare as a Care Quality Assurance Officer in Doncaster and become a vital part of a passionate team dedicated to delivering outstanding care and support across the local community. Whether you're looking to progress in your current career in care or bring your quality assurance skills into a rewarding new setting, this role offers the chance to make a real impact. As a Care Quality Assurance Officer, you will work closely with the Registered Manager in preparing detailed care assessments and daily routines, auditing the branch against the fundamental standards within the Health & Social Care Act 2014, along with supporting the office and care teams in achieving the requirements within contractual frameworks and that of Hales Home Care's own policies. The ideal candidate must possess previous experience in a care setting, ideally hold Level 2 or 3 in Health and Social care or similar, a Care Certificate, have good verbal and written communication skills, competent IT use and hold a valid driving licence. Responsibilities include: Assessing the care and support needs of new service users and creating person centred care plans to support care delivery Reviewing the care and support needs of existing service users, making changes to routines where necessary Maintaining detailed and accurate records on our digital care management systems Creating detailed, person-centred daily routines and risk assessment to support care workers in their duties Supporting the families of service users and acting as a conduit for information and guidance Supporting the investigation of care concerns when necessary and completing reports and notifications as required Ensuring the implementation and delivery of the Quality Assurance framework through an agreed programme of audit activity Undertaking audits as directed by the Registered Manager utilising the approved auditing tools Analysing audit data and prepare written reports on the audit findings when required Identifying hotspots within your locality and carry out planned & responsive spot checks on staff in the community as the business dictates, which may on occasion be outside of normal office 9-5 office hours Working with individual staff members in addressing any development needs in working practices through a supportive and mentoring approach The role of Care Quality Assurance Officer will also involve delivering care to our service users when required as part of our business contingency plans, as well as supporting out-of-hours on-call duties on a rota basis as and when required. Pay and Benefits Competitive salary, holidays of up to 31 days per year, performance-related bonus, pension & life insurance, access to a whole host of discounts and benefits, FREE Blue Light Card, and a fantastic career development opportunity. If you are looking to progress to the next step in your career and a secure place to work, we would love to hear from you!

Qualified Technician / MOT Tester Job Type: Permanent Location: Letchworth Working Hours: Monday to Friday, 8:00am - 5:30pm Salary: Competitive Renowned for their exceptional customer service and well - equipped set up, my client are looking for a qualified and experienced Technician / MOT Tester to join their busy workshop. This is a fantastic opportunity to become part of a growing company with a supportive team and professional working environment. Duties as a Qualified Technician / MOT Tester: - Perform general vehicle repairs, servicing and diagnostics - Maintain high standards of workmanship and customer care - Conduct MOT testing as required - Support workshop operations and contribute to team success - Adhere to strict Health and safety guidelines at all times What's needed as a Qualified Technician / MOT Tester: - Previous experience in general vehicle repairs, servicing and diagnostics - A professional and customer focused approach, embodying the company's ethos - Must be able to work within a team and individually - Strong diagnostic and repair skills - High attention to detail with pride in your mechanical work - MOT Tester certification (desirable) - Minimum level 2 qualification required Company benefits: - Competitive salary - Bonus scheme - Opportunity to join a well-established company - Enhanced annual leave entitlement - Monday - Friday only (no weekend work) Please apply within.