Miantenance Joiner required for our well estbalished public sectior client 08.00 - 16.00, Monday - Thursday 08.00 - 15.30, Friday 3 Months initially 15ph Job Purpose To ensure CBC achieves its vision and business objectives, by supporting the Repairs Team Leaders to drive and develop the service to achieve and maintain top quartile performance in all categories. To deliver high quality customer standards and contribute to achieving and retaining the customer service excellence standard. To carry out a wide range of joinery work associated with the business activities of CBC. To undertake all work to a competent recognised standard, with minimal risk to the health and safety of all those it may affect. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities 1. To support the Repairs Team Leaders, through partnership working, in the delivery of CBC's mission, vision and values and the delivery of the Management Agreement and Delivery Plan. 2. To support the Repairs Team Leaders with the achievement of strategic, corporate and partnership initiatives for the repairs and investment services. 3. To support the directorate in ensuring that the repairs and maintenance service reflects the needs and aspirations of the local community. 4. To contribute to the Company's out of hours call out service. 5. To support the Repairs Team Leaders in delivering an excellent vacant property repairs service, responsive repairs service, gas servicing, maintenance and compliance service and planned maintenance services that are customer focussed and meet all legislative and statutory requirements. 6. Carry out all types of repair and maintenance work in a multi-skilled environment allied to the joinery trade discipline. 7. Undertake appropriate working across trades during peaks and troughs of demand or surplus/shortfall of trade skills. 8. Complete work to a high standard of quality and output. 9. Ensure that repairs are carried out promptly and within the appropriate time limits. 10. Introduce yourself to the tenant, show proof of identify and explain the nature and purpose of the repair. Wear overshoes within tenant properties. 11. Liaise with other building trades as necessary for the efficient co-ordination of work activities. 12. Notify the Repairs Team Leaders of any necessary major variations from the work as stated on the works order. 13. Maintain safe methods of work at all times and adhere to current Health and Safety legislation. 14. Wear appropriate personal protective equipment relevant to the task. 15. Report all accidents and/or hazardous occurrences to the Repair Team Leader. 16. Complete and submit vehicle sheets and any other procedural requirements as per the nature of the job. 17. Act at all times in an appropriate and customer friendly manner when dealing with tenants and/or members of the public, ensuring the delivery of an effective and appropriate service to all service users fairly and without discrimination. 18. Attend relevant training courses as and when required. 19. As a term of your employment you could be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authorities establishments. 20. Able to complete all joinery repairs and replacements as well as upgrade works associated with the business activities of CBC. 21. Able to identify and advise on correct remedial action for all joinery and associated works and specify correct product for best possible outcome. 22. To carry out associated remedial works. 23. Able to deliver any collected waste to the collection area or specified waste location. 24. Undertake all works as directed by Repairs Team Leaders, Project Surveyors, and Charge hands or from the Business Support Team. Advise Work Planners of any issues or works which cannot be completed on first visit. Promptly complete records of all completed works, issues, material requests, follow on or any other field on the PDA or on any other directed format. 25. Inspect items of disrepair. Assess options for repair or replacement and remedy disrepair in the most appropriate manner. Take responsibility for quality of finished job, life expectancy of repair and quality of service to the customer. 26. Check and ensure that all places where work is to be carried out have a safe working environment to proceed. Report any unsafe working conditions to the Work Planner and do not start work unless authorised to proceed. 27. Act as the Directorates contact with its Tenants and Residents regarding property issues, and arranging further appointments. 28. Be responsible and aware of any safeguarding issues when within a tenants property and report these to the Repairs Team Leaders. 29. Make good disturbed structures/finishes of a minor nature and report on further works by other trades if required. 30. Clear all work areas and remove any rubbish after completion of works. 31. Assist colleagues where the repair requires more than one operative. 32. Use, maintain, clean and store all tools, equipment, vans and first aid boxes etc., as provided by CBC in accordance with manufacturers instructions. Bring to the notice of the Repairs Team Leaders immediately any items which are damaged, unfit for use or need servicing. 33. Use vehicle fuel cards only for Company purpose. 34. Order, collect and take delivery of materials or stock as per the agreements and procedures adopted by CBC with suppliers. 35. Seek and implement service improvements to meet the needs of internal and external customers when possible in consultation with Work Planners. 36. Carry out all duties in accordance with relevant legislation relating to the construction and maintenance industry and in particular health and safety within the parameters of task and duties. 37. Attend regular training, updates, Toolbox Meetings as instructed by the management team. 38. Provide cover for team members when they are absent from work as and when required. 39. Use and transport provided by the group to agreed policies and procedures and be responsible for the safe use of the vehicle. 40. Ensure all PDAs or other devices are used appropriately and that they are charged up prior to commencing a days work. 41. Train and supervise apprentices as and when requested by managers. 42. Any resale material removed from a property or materials not fully utilised within a designated job remain the property of CBC. 43. The Operative should not leave a property where there is no access without the authorisation of the Work Planner and should not undertake further works in a property above the agreed job without the same authorisation. 44. To deliver tenant surgeries around training on small repairs and additionally demonstrations within community activities. Qualifications NVQ Level 2 or City and Guilds in Joinery or equivalent Appropriate qualification in Health and Safety To be able to carry out a wide range of Joinery work associated with the maintenance and adaptation of council properties and public buildings Advanced City and Guilds (or equivalent) relevant building trade To be able to undertake all work to a competent recognised standard, with minimal risk to the Health and Safety of all those it may affect Working at Heights and general Health and Safety training Evidence of continual professional/trade development or Demonstrable experience identified within the section below. Apprentice time-served in Carpentry and Joinery. Substantial experience following completion of apprenticeship A good knowledge and understanding of Social Housing Experience in floor and wall tiling
Oct 08, 2025
Seasonal
Miantenance Joiner required for our well estbalished public sectior client 08.00 - 16.00, Monday - Thursday 08.00 - 15.30, Friday 3 Months initially 15ph Job Purpose To ensure CBC achieves its vision and business objectives, by supporting the Repairs Team Leaders to drive and develop the service to achieve and maintain top quartile performance in all categories. To deliver high quality customer standards and contribute to achieving and retaining the customer service excellence standard. To carry out a wide range of joinery work associated with the business activities of CBC. To undertake all work to a competent recognised standard, with minimal risk to the health and safety of all those it may affect. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities 1. To support the Repairs Team Leaders, through partnership working, in the delivery of CBC's mission, vision and values and the delivery of the Management Agreement and Delivery Plan. 2. To support the Repairs Team Leaders with the achievement of strategic, corporate and partnership initiatives for the repairs and investment services. 3. To support the directorate in ensuring that the repairs and maintenance service reflects the needs and aspirations of the local community. 4. To contribute to the Company's out of hours call out service. 5. To support the Repairs Team Leaders in delivering an excellent vacant property repairs service, responsive repairs service, gas servicing, maintenance and compliance service and planned maintenance services that are customer focussed and meet all legislative and statutory requirements. 6. Carry out all types of repair and maintenance work in a multi-skilled environment allied to the joinery trade discipline. 7. Undertake appropriate working across trades during peaks and troughs of demand or surplus/shortfall of trade skills. 8. Complete work to a high standard of quality and output. 9. Ensure that repairs are carried out promptly and within the appropriate time limits. 10. Introduce yourself to the tenant, show proof of identify and explain the nature and purpose of the repair. Wear overshoes within tenant properties. 11. Liaise with other building trades as necessary for the efficient co-ordination of work activities. 12. Notify the Repairs Team Leaders of any necessary major variations from the work as stated on the works order. 13. Maintain safe methods of work at all times and adhere to current Health and Safety legislation. 14. Wear appropriate personal protective equipment relevant to the task. 15. Report all accidents and/or hazardous occurrences to the Repair Team Leader. 16. Complete and submit vehicle sheets and any other procedural requirements as per the nature of the job. 17. Act at all times in an appropriate and customer friendly manner when dealing with tenants and/or members of the public, ensuring the delivery of an effective and appropriate service to all service users fairly and without discrimination. 18. Attend relevant training courses as and when required. 19. As a term of your employment you could be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authorities establishments. 20. Able to complete all joinery repairs and replacements as well as upgrade works associated with the business activities of CBC. 21. Able to identify and advise on correct remedial action for all joinery and associated works and specify correct product for best possible outcome. 22. To carry out associated remedial works. 23. Able to deliver any collected waste to the collection area or specified waste location. 24. Undertake all works as directed by Repairs Team Leaders, Project Surveyors, and Charge hands or from the Business Support Team. Advise Work Planners of any issues or works which cannot be completed on first visit. Promptly complete records of all completed works, issues, material requests, follow on or any other field on the PDA or on any other directed format. 25. Inspect items of disrepair. Assess options for repair or replacement and remedy disrepair in the most appropriate manner. Take responsibility for quality of finished job, life expectancy of repair and quality of service to the customer. 26. Check and ensure that all places where work is to be carried out have a safe working environment to proceed. Report any unsafe working conditions to the Work Planner and do not start work unless authorised to proceed. 27. Act as the Directorates contact with its Tenants and Residents regarding property issues, and arranging further appointments. 28. Be responsible and aware of any safeguarding issues when within a tenants property and report these to the Repairs Team Leaders. 29. Make good disturbed structures/finishes of a minor nature and report on further works by other trades if required. 30. Clear all work areas and remove any rubbish after completion of works. 31. Assist colleagues where the repair requires more than one operative. 32. Use, maintain, clean and store all tools, equipment, vans and first aid boxes etc., as provided by CBC in accordance with manufacturers instructions. Bring to the notice of the Repairs Team Leaders immediately any items which are damaged, unfit for use or need servicing. 33. Use vehicle fuel cards only for Company purpose. 34. Order, collect and take delivery of materials or stock as per the agreements and procedures adopted by CBC with suppliers. 35. Seek and implement service improvements to meet the needs of internal and external customers when possible in consultation with Work Planners. 36. Carry out all duties in accordance with relevant legislation relating to the construction and maintenance industry and in particular health and safety within the parameters of task and duties. 37. Attend regular training, updates, Toolbox Meetings as instructed by the management team. 38. Provide cover for team members when they are absent from work as and when required. 39. Use and transport provided by the group to agreed policies and procedures and be responsible for the safe use of the vehicle. 40. Ensure all PDAs or other devices are used appropriately and that they are charged up prior to commencing a days work. 41. Train and supervise apprentices as and when requested by managers. 42. Any resale material removed from a property or materials not fully utilised within a designated job remain the property of CBC. 43. The Operative should not leave a property where there is no access without the authorisation of the Work Planner and should not undertake further works in a property above the agreed job without the same authorisation. 44. To deliver tenant surgeries around training on small repairs and additionally demonstrations within community activities. Qualifications NVQ Level 2 or City and Guilds in Joinery or equivalent Appropriate qualification in Health and Safety To be able to carry out a wide range of Joinery work associated with the maintenance and adaptation of council properties and public buildings Advanced City and Guilds (or equivalent) relevant building trade To be able to undertake all work to a competent recognised standard, with minimal risk to the Health and Safety of all those it may affect Working at Heights and general Health and Safety training Evidence of continual professional/trade development or Demonstrable experience identified within the section below. Apprentice time-served in Carpentry and Joinery. Substantial experience following completion of apprenticeship A good knowledge and understanding of Social Housing Experience in floor and wall tiling
Our public sector client are looking to a Locality Business Support Officer to join them. Location: Loughborough (2 3 days/week) & Remote (2 3 days/week) Working Hours: Monday to Thursday: 8:30 a.m. 5:00 p.m. (1-hour lunch) Friday: 8:30 a.m. 4:30 p.m. (1-hour lunch) Reports To: Senior Business Support Officer Job Purpose: To provide high-quality, consistent business and administrative support across locality services, including line management of Business Support Officers, ensuring smooth daily operations, supporting service delivery, and contributing to the continuous improvement of administrative systems and processes. Key Responsibilities: Staff Management: Line manage Business Support Officers, including: Regular supervision Absence monitoring and management Conducting Annual Performance Reviews (APRs) and mid-year reviews Addressing disciplinary matters where appropriate Work collaboratively with other Business Support Officers to organise and prioritise workloads, ensuring consistent cover during absences and periods of high demand. Service Support and Systems: Support the maintenance and updating of system templates and administrative processes across the service. Assist with preparation for Ofsted and other inspections, ensuring relevant documentation and records are accurate and complete. Ensure effective and appropriate minute-taking arrangements are in place and maintain confidentiality and sensitivity in all administrative duties. Office and Facilities Management: Oversee day-to-day office operations including procurement of stationery, supplies, and equipment. Ensure building and security concerns are reported promptly and registers (e.g. fire alarm tests, fire drills) are maintained. Data Management: Collect, compile, and analyse data, presenting findings as required. Support data cleansing and ensure accuracy and reliability of records. Training and Development: Identify training needs and deliver or coordinate appropriate training for Business Support staff. Develop task-specific guidance notes to support consistency and quality in administrative delivery. Administrative and Financial Processes: Contribute to the development and improvement of administrative systems and processes, utilising IT where appropriate. Manage PCard transactions, Imprest claims, and raise purchase orders as required. Support allocation meetings and ensure accurate updates to the Synergy database. Collaboration: Work in close partnership with Team Support Officers, Partnership Support Officers, and Family Hub Support Officers to ensure smooth delivery of locality services. Person Specification: Essential Skills & Experience: Proven experience in supervising or line managing administrative staff. Strong organisational and time management skills, with the ability to prioritise workloads effectively. Experience in preparing for inspections or audits, including Ofsted. Proficiency in using IT systems and software, including databases and MS Office suite. Excellent communication and interpersonal skills. High level of attention to detail and commitment to confidentiality. Experience managing procurement and basic financial processes. Ability to deliver or coordinate training and produce clear guidance documents. Desirable: Familiarity with Synergy or similar case management systems. Experience working in a local authority or public sector setting. Additional Information: Travel to other locality offices may be required. Flexibility to work from home 2 3 days per week based on service needs. This post is a temporary maternity cover for 39 weeks.
Oct 07, 2025
Seasonal
Our public sector client are looking to a Locality Business Support Officer to join them. Location: Loughborough (2 3 days/week) & Remote (2 3 days/week) Working Hours: Monday to Thursday: 8:30 a.m. 5:00 p.m. (1-hour lunch) Friday: 8:30 a.m. 4:30 p.m. (1-hour lunch) Reports To: Senior Business Support Officer Job Purpose: To provide high-quality, consistent business and administrative support across locality services, including line management of Business Support Officers, ensuring smooth daily operations, supporting service delivery, and contributing to the continuous improvement of administrative systems and processes. Key Responsibilities: Staff Management: Line manage Business Support Officers, including: Regular supervision Absence monitoring and management Conducting Annual Performance Reviews (APRs) and mid-year reviews Addressing disciplinary matters where appropriate Work collaboratively with other Business Support Officers to organise and prioritise workloads, ensuring consistent cover during absences and periods of high demand. Service Support and Systems: Support the maintenance and updating of system templates and administrative processes across the service. Assist with preparation for Ofsted and other inspections, ensuring relevant documentation and records are accurate and complete. Ensure effective and appropriate minute-taking arrangements are in place and maintain confidentiality and sensitivity in all administrative duties. Office and Facilities Management: Oversee day-to-day office operations including procurement of stationery, supplies, and equipment. Ensure building and security concerns are reported promptly and registers (e.g. fire alarm tests, fire drills) are maintained. Data Management: Collect, compile, and analyse data, presenting findings as required. Support data cleansing and ensure accuracy and reliability of records. Training and Development: Identify training needs and deliver or coordinate appropriate training for Business Support staff. Develop task-specific guidance notes to support consistency and quality in administrative delivery. Administrative and Financial Processes: Contribute to the development and improvement of administrative systems and processes, utilising IT where appropriate. Manage PCard transactions, Imprest claims, and raise purchase orders as required. Support allocation meetings and ensure accurate updates to the Synergy database. Collaboration: Work in close partnership with Team Support Officers, Partnership Support Officers, and Family Hub Support Officers to ensure smooth delivery of locality services. Person Specification: Essential Skills & Experience: Proven experience in supervising or line managing administrative staff. Strong organisational and time management skills, with the ability to prioritise workloads effectively. Experience in preparing for inspections or audits, including Ofsted. Proficiency in using IT systems and software, including databases and MS Office suite. Excellent communication and interpersonal skills. High level of attention to detail and commitment to confidentiality. Experience managing procurement and basic financial processes. Ability to deliver or coordinate training and produce clear guidance documents. Desirable: Familiarity with Synergy or similar case management systems. Experience working in a local authority or public sector setting. Additional Information: Travel to other locality offices may be required. Flexibility to work from home 2 3 days per week based on service needs. This post is a temporary maternity cover for 39 weeks.
Our public sector client are looking for an Area Supervisor to join them. Location: Mainly Bardon site, with travel across RHWSs and WTSs Hours: hours/week across 7 days (weekend work required at least 1 in 3); overtime likely About the Role: We re looking for two proactive Area Supervisors to support site operations and promote reuse and recycling , reducing waste sent to landfill. One role will replace a recent leaver; the other will focus on REUSE initiatives at the sites. This is a hands-on, field-based supervisory role with limited hybrid work. You ll liaise with contractors, train and support site staff, ensure compliance with health and safety and operational procedures, and handle routine HR tasks (e.g., onboarding, return-to-work meetings). Occasional driving of a 3.5t Council van is required. Key Duties: Promote and support material reuse across sites Supervise and train site staff Enforce safe systems of work and operational procedures Handle low-level customer complaints Monitor PPE, uniform, and Body Worn Camera usage Maintain accurate records for waste and QMS compliance Requirements: Essential: Strong IT, literacy, and numeracy skills Excellent communication and customer service Supervisory and training experience Full UK driving licence (3.5t), own vehicle, business-use insurance Desirable: Certificate of Technical Competence Experience driving 3.5t vehicles Mileage: Base location for mileage claims will be your nearest RHWS (excluding Whetstone), likely one of: Barwell, Coalville, Loughborough, Market Harborough, Melton, Mountsorrel, or Oadby.
Oct 07, 2025
Seasonal
Our public sector client are looking for an Area Supervisor to join them. Location: Mainly Bardon site, with travel across RHWSs and WTSs Hours: hours/week across 7 days (weekend work required at least 1 in 3); overtime likely About the Role: We re looking for two proactive Area Supervisors to support site operations and promote reuse and recycling , reducing waste sent to landfill. One role will replace a recent leaver; the other will focus on REUSE initiatives at the sites. This is a hands-on, field-based supervisory role with limited hybrid work. You ll liaise with contractors, train and support site staff, ensure compliance with health and safety and operational procedures, and handle routine HR tasks (e.g., onboarding, return-to-work meetings). Occasional driving of a 3.5t Council van is required. Key Duties: Promote and support material reuse across sites Supervise and train site staff Enforce safe systems of work and operational procedures Handle low-level customer complaints Monitor PPE, uniform, and Body Worn Camera usage Maintain accurate records for waste and QMS compliance Requirements: Essential: Strong IT, literacy, and numeracy skills Excellent communication and customer service Supervisory and training experience Full UK driving licence (3.5t), own vehicle, business-use insurance Desirable: Certificate of Technical Competence Experience driving 3.5t vehicles Mileage: Base location for mileage claims will be your nearest RHWS (excluding Whetstone), likely one of: Barwell, Coalville, Loughborough, Market Harborough, Melton, Mountsorrel, or Oadby.
My client is a well established firm based in Leicestershire They are seeking a Graphic Designer to join them on a full time, permanent basis Who We re Looking For Are you a designer who thinks in patterns, lives in colour palettes, and believes socks should be as fun as the rest of an outfit? We re on the hunt for a creative, experienced Graphic Designer who knows their way around Photoshop, Illustrator, and textile design. Bonus points if you already speak the secret language of socks (ribbing, jacquards, BMP knit files and stitch definition art work we re looking at you). This is your chance to bring bold ideas to life, turn doodles into designs that make it to store shelves, and see your work worn on actual feet around the world. What You ll Be Doing Designing fresh, eye-catching sock and textile patterns that people can t wait to pull on. Taking ideas from concept to final artwork that s factory-ready. Collaborating with product developers to make sure your designs work technically (and look amazing). Spotting and translating fashion and textile trends into sock-sized masterpieces. Playing with colours, textures, and repeats to create designs that pop in collections and on shelves. Juggling multiple projects at once (because socks don t come in singles). What You ll Bring 3+ years of graphic design experience, ideally in textiles, fashion, or accessories. Advanced skills in Adobe Photoshop and Illustrator A strong portfolio that shows your flair for patterns, graphics, and textiles. An understanding of how designs translate into real-world textile products (repeats, BMP knit files and stitch definition art work, file prep). A love for detail A team spirit but also the ability to run with ideas independently. Extra Awesome If You Have Hands-on knowledge of sock design and construction. Experience working directly with suppliers or manufacturers. Curiosity for sustainable materials and eco-friendly textile design. Why Join Us? Work on products that are as fun to design as they are to wear. Be part of a creative, collaborative team that values big ideas. Competitive salary and room to grow your career. The satisfaction of seeing your designs turn into socks people love. Salary: Negotiable
Oct 06, 2025
Full time
My client is a well established firm based in Leicestershire They are seeking a Graphic Designer to join them on a full time, permanent basis Who We re Looking For Are you a designer who thinks in patterns, lives in colour palettes, and believes socks should be as fun as the rest of an outfit? We re on the hunt for a creative, experienced Graphic Designer who knows their way around Photoshop, Illustrator, and textile design. Bonus points if you already speak the secret language of socks (ribbing, jacquards, BMP knit files and stitch definition art work we re looking at you). This is your chance to bring bold ideas to life, turn doodles into designs that make it to store shelves, and see your work worn on actual feet around the world. What You ll Be Doing Designing fresh, eye-catching sock and textile patterns that people can t wait to pull on. Taking ideas from concept to final artwork that s factory-ready. Collaborating with product developers to make sure your designs work technically (and look amazing). Spotting and translating fashion and textile trends into sock-sized masterpieces. Playing with colours, textures, and repeats to create designs that pop in collections and on shelves. Juggling multiple projects at once (because socks don t come in singles). What You ll Bring 3+ years of graphic design experience, ideally in textiles, fashion, or accessories. Advanced skills in Adobe Photoshop and Illustrator A strong portfolio that shows your flair for patterns, graphics, and textiles. An understanding of how designs translate into real-world textile products (repeats, BMP knit files and stitch definition art work, file prep). A love for detail A team spirit but also the ability to run with ideas independently. Extra Awesome If You Have Hands-on knowledge of sock design and construction. Experience working directly with suppliers or manufacturers. Curiosity for sustainable materials and eco-friendly textile design. Why Join Us? Work on products that are as fun to design as they are to wear. Be part of a creative, collaborative team that values big ideas. Competitive salary and room to grow your career. The satisfaction of seeing your designs turn into socks people love. Salary: Negotiable
Senior claims handler / Insurance officer required for our client based in Solihull Temporary initially until December Purpose of the Job - To handle own case load of claims and to manage a small claims team within the Insurance team. - Dealing with all classes of business but principally personal injury and third party property claims associated with Public and Employers liability. - To assist with the procurement, renewal and day to day administration of the Insurance Programme. - To deputise for the insurance manager as required. Specific Accountabilities To manage a small claims team dealing with all classes of business but principally personal injury and third party property claims associated with both public and employers liability, which will include a personal caseload of claims. Claims are handled in conjunction with insurers as well as under a delegated authority ie "in house". Deputise for and assist the Insurance manager as and when required. Day to day management of all claims processes / protocol in line with Civil procedures for the treatment of personal Injury claims which will include Handling of claims received either via the Claims Portal or traditional means of writing and in keeping with Civil Procedures. Manage small claims court proceedings for public liability property claims. Monitor / manage costs associated with claims. Maintain high awareness of pertinent legislation and ensure compliance throughout the team eg Ministry of Justice reforms, common Law etc Assist / guide other team members in claims handling, acting as first point of referral for decisions on liability / defence. Job Description Liaise and work with the councils appointed solicitors on claims management / tactics. Undertake site visits where necessary. Attend court as and when required and to give instructions to counsel Act as principal conduit / contact for appointed solicitors and department directorate officers eg to arrange and attend meetings to assist other council officers eg those who may be required as witnesses or to provide reports / Information Meet with third party solicitors and / or litigants in person where appropriate. Attend training courses and seminars on insurance / claims related topics. Ensure the councils electronic claims handling system (JCAD LACHs) is properly maintained and updated.(Dudley's claims file system is paperless). Insurance related. Day to day administration of all aspects of the insurance programme. Assist with tendering the insurance programme Deal with day to day insurance queries from all directorates. Liaise with insurers / brokers arranging ad hoc insurance covers as and when required. Management Provide first line management to members of the claims team Deputise for the Insurance Manager. Assist with the provision of other management information such as claims costs, numbers and risk profiles which may be used both internally and externally in the case of both local and national benchmarking. Assist with compilation of Freedom of Information requests. Any other duties as directed by management. Experience: Insurance background of any level LA insurance experience or a similar type of team within another public sector body who has experience of insurance programs (policies in place for insurance across council to advise council staff) Claims experience would be good as well. Claims management and handling within LA or public sector. Handling experience with motor vehicle within an organization, forestry, highways, personal injury, property. Determining whether council is liable or not for claim. Day to day contact with staff in council and insurance broker and specialist claims company
Oct 06, 2025
Seasonal
Senior claims handler / Insurance officer required for our client based in Solihull Temporary initially until December Purpose of the Job - To handle own case load of claims and to manage a small claims team within the Insurance team. - Dealing with all classes of business but principally personal injury and third party property claims associated with Public and Employers liability. - To assist with the procurement, renewal and day to day administration of the Insurance Programme. - To deputise for the insurance manager as required. Specific Accountabilities To manage a small claims team dealing with all classes of business but principally personal injury and third party property claims associated with both public and employers liability, which will include a personal caseload of claims. Claims are handled in conjunction with insurers as well as under a delegated authority ie "in house". Deputise for and assist the Insurance manager as and when required. Day to day management of all claims processes / protocol in line with Civil procedures for the treatment of personal Injury claims which will include Handling of claims received either via the Claims Portal or traditional means of writing and in keeping with Civil Procedures. Manage small claims court proceedings for public liability property claims. Monitor / manage costs associated with claims. Maintain high awareness of pertinent legislation and ensure compliance throughout the team eg Ministry of Justice reforms, common Law etc Assist / guide other team members in claims handling, acting as first point of referral for decisions on liability / defence. Job Description Liaise and work with the councils appointed solicitors on claims management / tactics. Undertake site visits where necessary. Attend court as and when required and to give instructions to counsel Act as principal conduit / contact for appointed solicitors and department directorate officers eg to arrange and attend meetings to assist other council officers eg those who may be required as witnesses or to provide reports / Information Meet with third party solicitors and / or litigants in person where appropriate. Attend training courses and seminars on insurance / claims related topics. Ensure the councils electronic claims handling system (JCAD LACHs) is properly maintained and updated.(Dudley's claims file system is paperless). Insurance related. Day to day administration of all aspects of the insurance programme. Assist with tendering the insurance programme Deal with day to day insurance queries from all directorates. Liaise with insurers / brokers arranging ad hoc insurance covers as and when required. Management Provide first line management to members of the claims team Deputise for the Insurance Manager. Assist with the provision of other management information such as claims costs, numbers and risk profiles which may be used both internally and externally in the case of both local and national benchmarking. Assist with compilation of Freedom of Information requests. Any other duties as directed by management. Experience: Insurance background of any level LA insurance experience or a similar type of team within another public sector body who has experience of insurance programs (policies in place for insurance across council to advise council staff) Claims experience would be good as well. Claims management and handling within LA or public sector. Handling experience with motor vehicle within an organization, forestry, highways, personal injury, property. Determining whether council is liable or not for claim. Day to day contact with staff in council and insurance broker and specialist claims company
Our public sector client are looking for a Revenues Officer to join them on a temporary basis. This role will be fully remote role. You will work as part of the Revenues Billing Team, dealing with primary responsibility for the billing and collection of council tax. Update accounts and award discounts and exemptions in accordance with current legislation and Council policies. To accurately establish council tax liability including entitlement to discounts, reliefs and exemptions. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. A minimum of 2-years Academy experience is essential and previous experience of using One EDMS would is desirable. Must be able to work independently to meet targets and deadlines.
Oct 01, 2025
Seasonal
Our public sector client are looking for a Revenues Officer to join them on a temporary basis. This role will be fully remote role. You will work as part of the Revenues Billing Team, dealing with primary responsibility for the billing and collection of council tax. Update accounts and award discounts and exemptions in accordance with current legislation and Council policies. To accurately establish council tax liability including entitlement to discounts, reliefs and exemptions. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. A minimum of 2-years Academy experience is essential and previous experience of using One EDMS would is desirable. Must be able to work independently to meet targets and deadlines.
