IMH Recruitment

IMH Recruitment are currently looking for an experienced Customer Service Agent to join our client based in Goole to ASAP. This is a temporary role for 4-8 weeks , with the possibility of further opportunities for the right candidate. Duties include: Answering customer calls Supporting customers through the onboarding process Handling customer queries and complaints Explaining products and services Using internal systems to update customer information Providing excellent customer service at all times Requirements: Previous customer service experience Excellent telephone manner Confident using computer systems A DBS certificate is needed for this role or willing to get on e Strong communication and attention to detail Able to work well as part of a team A full UK driving licence is highly preferred due to the location (unless you live locally) Hours & Pay: Monday to Friday: 9am - 5pm. £13.04 per hour. Weekly pay via agency! Sounds like you? Can start ASAP? Please apply with an up to date CV Now! For more information, please call the office on (phone number removed)!

Job Description: IMH Recruitment are looking for a reliable Administration Assistant to work on behalf of our client based in Leeds. This role is within Adult Health and Social Care division of Leeds City Council. You would be working for Assisted Living Leeds supporting the administration with order processing and scheduling of equipment required to aid independent living within the community. The role is worked on a shift pattern over 3 weeks: 8am to 4pm, 9am to 5pm and 10am to 6pm - no weekend working required. Please be aware that the service is due to move location from September 2026 to LS10 1RW Qualifications: Evidence of numerical and literacy skills e.g. GCSE pass at Grade C or above in English and Mathematics or equivalent (this may include relevant work experience) PERSONAL SPECIFICATION Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements. Skills Required: Effective organisational skills Ability to pass information accurately and concisely between members of the public, staff and professionals. Ability to communicate effectively with staff at various levels and within different organisations. Ability to analyse data and produce effective reports and presentations. Ability to provide information clearly and succinctly using written and verbal communication. Effective interpersonal skills and communication skills (written and verbal). Ability to maintain records accurately and to complete forms fully and legibly Ability to use computer logistic systems and email and telephone Ability to prioritise own workload, manage competing demands. Ability to develop excellent working relationships with colleagues, customers, partner organisations. Ability to provide an effective customer service through email and telephone provision. Ability to demonstrate a positive contribution to the development of the service. To respect the need for confidentiality Ability to use own initiative and work independently Ability to understand circumstances of service users and carer Ability to use Microsoft MS Office packages as well as other computer applications used by the council. Experience Required: Experience of working in and providing excellent customer service Experience of working with a wide range of performance targets and customer standards. Experience of working with successful partnership organisations. Experience of producing and disseminating information. Accurate and methodical approach to work. Experience of working with finance systems and order processing If you are a motivated individual looking to contribute to our procurement efforts while developing your skills in a supportive environment, we encourage you to apply for this exciting opportunity. Job Types: Full-time, Temporary Experience: SAP Knowledge : 1 year (preferred) Finance Administration: 2 years (preferred) Work Location: In person

IMH Recruitment are currently seeking an experienced Customer Complaint Officer for our client based in Preston, PR4. This is a full-time temporary position for 6 months, based at Hutton Headquarters. Key Duties: Manage customer complaints from receipt through to resolution. Provide excellent customer service and keep customers updated throughout the complaints process. Assess and investigate complaints in line with legislation, policies and procedures. Prepare detailed reports and recommend appropriate outcomes. Liaise with complainants, officers and other stakeholders to resolve cases fairly and impartially. Identify complaint trends and organisational learning opportunities. Maintain accurate records using the Centurion case management system. Provide advice and guidance on complaint handling and conduct matters. Prepare case summaries and supporting documentation for reviews and appeals. Support training of new team members and deliver training where required. Requirements: Previous experience handling customer complaints or customer service cases. Must be happy to undertake the police vetting process which can be lengthy and take up to 4 weeks. Strong written and verbal communication skills. Experience producing accurate reports with excellent attention to detail. Ability to investigate issues, make sound decisions and manage a varied workload. Confident dealing with challenging or sensitive situations. Experience using Microsoft Office (Word, Excel and PowerPoint). Ability to work independently and as part of a team. Knowledge of confidentiality, data protection and professional standards. Customer Service qualification or relevant customer service training is desirable. Hours & Pay: Monday to Friday (working hours confirmed at interview) 13.84 per hour Weekly pay via the agency! Sounds like you? Please apply with an up to date CV. For more information, please call the office on (phone number removed)!