Terry Parris Associates

Job Title: Service Engineer Location: Loughton Employment Type : Permanent 37 hours a week Travel: 50% Main Purpose of Job To ensure that customers remain satisfied with their equipment by providing first line technical support to customers and colleagues, repairing equipment in a timely fashion and otherwise promoting the service business. Role and Responsibilities Tasks include : Providing technical support and advice to our customers, distributors and colleagues via our telephone helpdesk, service email and site visits. Liaising with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory. Diagnosis and repair of faulty instruments in accordance with Turnaround Time targets. Complete service reports for all jobs, noting the work done and highlighting issues for further action. Timely escalation of cases, when necessary. Occasional support of design and development through product testing. Occasional building of instruments in accordance with Turnaround Time targets. Maintain databases on customer service in order to produce reports on KPI s such as Mean-Time-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes, Repeat Visits etc. Promoting sales of contracts and service parts. Occasional attendance at trade shows. Installation of our Cryo Transfer systems and other related products. Training of customers in the use of our equipment. Travel within the UK and internationally as required. These activities are not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by changes in your role within the organisation and the overall business objectives of the organisation. Job Description Performance Measurement Installations are to be successfully completed within the agreed timeframe and to an acceptable standard to the customer (i.e. Customer sign-off achieved). Repairs are to be successfully completed within the agreed timeframe and to an acceptable standard to the customer. Ensure customer queries and concerns are dealt expediently and within the committed timeframes. Ensure customer expectations are met and maintain our established reputation for excellence. Ensure that all established administrative routines and records are kept accurately and up to date. Qualifications and Education Requirements Significant, demonstrable experience in a relevant occupation, or HNC/HND in a mechanical or electrical subject A full, UK driving licence. Good colour perception, ability to pass colour perception test. Must be computer literate (MS Office), able to connect to the internet and operate email at remote sites. Required Experience and Skills The successful candidate will have: Manual dexterity combined with ability to use hand and power tools. Ability to read and interpret correctly electrical/electronic and mechanical engineering drawings. Ability to follow circuit diagrams so as to build instrument point-to-point wiring looms from single cables to form looms and tie-wrap. Ability to prepare cables, fit sleeve and solder and or crimp joints. Ability to connect and operate pressurised gas bottles. Ability to use electrical test equipment, including multi-meters. Ability to use mechanical test measurement instruments including micrometers and Vernier gauges. Ability to fit, test and commission complete systems. Preferred Experience and Skills Must be able to fit into a small team and able to work in a modern team-based culture with minimal direction. Essential that the individual is highly motivated and able to work unsupervised. Must be willing to tackle tasks that are outside this outline job description. Must be of smart appearance as will be the company representative on site. Must have a good telephone manner and capable of dealing sensitively with stressful situations. Must be sensitive to the culture when on customers premises and be properly confident when dealing with customers staff at all levels, frequently with senior scientific and academic staff. Display a sense of urgency when dealing with customer problems. Must be willing to travel both within the UK and internationally, should the need arise for build, repair and/or test work at a client or distributor. TPA Recruit is a specialist recruitment agency acting on behalf of our client to source and assess suitable candidates for this position. All applications will be reviewed and processed by our team, who will liaise directly with shortlisted individuals throughout the hiring process

Embedded Systems Engineer A long-established global manufacturer of high-voltage power solutions used in medical devices, semiconductor equipment, scientific instruments and industrial systems. The organisation operates design and manufacturing facilities across North America, Europe and Asia and partners with leading OEMs developing advanced technologies. Main Objective Work with Power Supply Design Engineers to develop and implement digital control loops within high-voltage power supply products. Support the integration of the TMS320 platform into new designs and maintain existing production firmware. Key Responsibilities Design and implement embedded software for high-voltage power supply development. Maintain firmware, including version control and release management. Collaborate with internal engineering teams and external stakeholders to ensure designs meet technical requirements. Develop software in line with project timelines and cost targets. Participate in product design reviews and ensure software integrity. Support project planning by contributing to time and cost estimates. Produce technical documentation including code descriptions, operating principles, calibration procedures and user instructions. Ensure designs meet internal engineering, quality and safety standards. Ensure compliance with relevant legal and regulatory requirements. Support quality and environmental management systems including ISO 9001 and ISO 14001, alongside internal standards for workmanship, ESD handling and high-voltage safety. Skills, Knowledge & Experience Degree in Software Engineering, Electrical Engineering or Electronic Engineering , or equivalent experience. Experience developing embedded software using structured design methods. Experience with Microchip PIC/DSP controllers , TI TMS320 microcontrollers , and C programming . Understanding of embedded systems architecture and digital control theory . Experience developing VB.NET GUI applications . Strong analytical and structured problem-solving skills. Ability to work independently and collaboratively within an engineering team. Quick to learn new technologies and apply logical, methodical thinking. Clear written and verbal communication skills. TPA Recruit is a specialist recruitment agency acting on behalf of our client to source and assess suitable candidates for this position. All applications will be reviewed and processed by our team, who will liaise directly with shortlisted individuals throughout the hiring process

Quality Inspector Precision Engineering Location: Lower Dicker, UK Salary: Competitive + Excellent Benefits Benefits: 25 days Holiday(+ bank holidays), 9% Pension, Stocked Free Cafeteria, Free Parking, Life Insurance, Private Medical, Occupational Health Checks, Flexible working. We are seeking an experienced and detail-oriented Quality Inspector to join a cutting-edge engineering team, playing a key role in upholding high standards across the production process. As a Quality Inspector , you will be responsible for the inspection, testing, and validation of components and assemblies to ensure compliance with stringent engineering specifications. Key Responsibilities: Measure and inspect components and assemblies using metrology tools including Faro Arm (CMM). Conduct visual inspections of welds and finished goods to uphold product standards. Record defects and initiate corrective actions, including root cause analysis to prevent recurrence. Collaborate with teams to improve manufacturing processes and drive first-time quality. Maintain and update quality performance metrics to support continuous improvement. Essential Skills & Experience: Minimum 3 years experience in a machine shop or manufacturing environment. Solid knowledge of ISO 9001 and quality/process management tools (e.g., 5S, SPC, FMEA, Ishikawa). Proficient in using CMM or Faro Arm devices and other precision measurement equipment. Ability to read and interpret technical drawings and engineering specifications. Desirable: Knowledge of welding and fabrication processes. Experience in the vacuum or scientific equipment industry. Qualification to BTech/HNC/HND in Mechanical or Manufacturing Engineering. Personal Qualities: Strong initiative and ownership of tasks. Highly motivated with a proactive mindset. Effective communicator, both individually and within teams. Comfortable delivering technical input and engaging in collaborative problem-solving. As a Quality Inspector , you will join a supportive environment offering flexible working hours, excellent development opportunities, and a benefits package including a company pension, health checks, cycle-to-work scheme, and more. If you're a skilled Quality Inspector looking to take the next step in your career, apply now and become part of a business focused on innovation, precision, and excellence. TPA Recruit is a specialist recruitment agency acting on behalf of our client to source and assess suitable candidates for this position. All applications will be reviewed and processed by our team, who will liaise directly with shortlisted individuals throughout the hiring process.