R13 Recruitment

R13 Recruitment are excited to be supporting a well-established professional services organisation in their search for a Marketing Executive to join their collaborative marketing team. This is an exciting opportunity for a creative and organised marketing professional who enjoys delivering campaigns, coordinating events and working closely with stakeholders to drive business growth. As the Marketing Executive, you'll take ownership of delivering integrated marketing campaigns and events for a designated business area, supporting the promotion of specialist services to both existing and prospective clients. Working closely with senior stakeholders, you'll develop campaign plans, undertake varied marketing activity and collaborate with digital marketing and design colleagues to bring campaigns to life across multiple channels. The Company Our client is a highly regarded professional services business with an established reputation for excellence. With a people-focused culture and a commitment to continuous improvement, they invest in both their employees and the services they provide, creating an environment where ideas are encouraged and careers can flourish. Your Benefits Ongoing professional development and training. Supportive and collaborative working environment. 23 days' annual leave plus bank holidays, with the opportunity to take back additional time accrued. Paid overtime, recognising the extra effort required during busier periods and events. Medicash healthcare plan Employer pension contribution of 4%. Life assurance at three times your annual salary. Employee referral and client referral reward schemes. The Day to Day Planning and coordinating multi-channel marketing campaigns from concept through to delivery. Organising and delivering both face-to-face events and webinars, managing logistics, promotion and post-event evaluation. Working alongside senior stakeholders to develop and gain approval for campaign plans. Collaborating with digital marketing and design teams to produce engaging campaign assets. Delivering campaigns across digital, print, social media, advertising, sponsorships and email marketing. Supporting the launch and promotion of new service offerings. Creating and coordinating marketing collateral including blogs, promotional materials and campaign content. Managing campaign budgets and ensuring activity is delivered on time and within budget. Monitoring campaign performance, producing reports and recommending improvements. Building strong relationships across the business to ensure marketing activity aligns with wider commercial objectives. You Will Have / Be Previous experience within a marketing role delivering integrated marketing campaigns. Experience supporting or managing marketing events, exhibitions or webinars. Experience coordinating projects across multiple marketing channels. Strong organisational skills with the ability to manage several projects simultaneously. Excellent written and verbal communication skills. Confidence working with internal stakeholders and building effective relationships. Familiarity with digital marketing platforms, social media and email marketing. Strong analytical skills with the ability to monitor campaign performance and identify opportunities for improvement. Experience using Microsoft Office and marketing software or CRM platforms. A proactive approach with excellent attention to detail. Please notes: a full UK driving licence and access to your own vehicle are essential requirements, due to travel for events your travel will be expensed at 45p per mile. This role is based in the Norwich office 5 days per week. Flexibility for appointments etc is of course offered. How to Apply To hear more details about this fantastic opportunity please email your CV to Ruth Harding Business Partner at rthirteen recruitment. If you don t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.

R13 Recruitment are delighted to be supporting a leading UK manufacturer in their search for a Customer Experience Manager. This is a rare opportunity for an ambitious operational leader to join a growing business, taking ownership of an established customer operations function while benefiting from genuine long-term career development, broader operational exposure and the opportunity to progress into a senior leadership position. You'll lead an established Customer Experience function while gaining valuable exposure to wider logistics and operational activities. As your knowledge and responsibilities grow, you'll have the opportunity to contribute to strategic projects and play an increasingly influential role with future potential to oversee both logistics and customer operations. Please note a minimum of three days per week is required in the office (ideally more, as the logistics side of the role moves quickly and being on-site will be a real advantage). As well as flexibility to travel to London and Europe when required. The Company Our client is a well-established UK manufacturer with an outstanding reputation for quality, innovation and customer service. Operating within a fast-paced environment, they continue to invest in both their people and operations, creating exciting opportunities for ambitious professionals looking to develop their careers within a progressive organisation. Your Benefits Competitive salary and comprehensive benefits package. Hybrid working, with a minimum of three days per week in the office. A guaranteed progression pathway. Structured mentorship and succession planning with an experienced senior leader. Direct exposure to executive decision-making and Senior Leadership Team initiatives. Ongoing professional development within a collaborative and supportive environment. The opportunity to shape the future of customer operations and logistics across the UK business. The Day to Day Leading and developing the UK Customer Experience team, driving high levels of service across both B2B and D2C operations. Managing and continuously improving the end-to-end Order-to-Cash process, ensuring service excellence and strong commercial performance. Coaching, mentoring and developing Team Leaders and Customer Experience Advisors. Working alongside the Head of Logistics & Customer Operations to gain in-depth knowledge of UK logistics, supply chain operations and distribution. Supporting strategic logistics and operational improvement projects across the business. Building experience across in-house distribution and third-party logistics operations. Collaborating closely with Sales, Supply Chain, Finance and IT teams to improve operational efficiency and customer outcomes. Supporting digital transformation initiatives, including CRM, ERP and AI-enabled customer service technologies. Contributing to long-term operational strategy and organisational change. Developing strong relationships with the Senior Leadership Team ahead of your planned progression into a Head of Department role. You Will Have (Essential) Strong SAP and advanced Excel experience (Power BI desirable for reporting) FMCG background, within food manufacturing including experience of frozen and/or ambient products Proven leadership of a B2B Customer Service function, with D2C experience desirable A genuine customer-first mindset, with exceptional focus on service delivery Strong finance exposure, including invoicing, ledgers, collections, refunds, P&L and budgeting Supply Chain and Logistics knowledge, including relevant legalities and regulatory requirements Previous team management experience, with a collaborative leadership style and exposure to change management. (Desirable) Broad operational exposure across FMCG businesses Experience leading business improvement or transformation projects AI and systems integration / continuous improvement mindset Salesforce experience How to Apply To hear more details about this fantastic opportunity, please email your CV to Rebecca Headden Business Partner at R13 Recruitment. If you don't hear from us within 5 working days of submitting your application, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.