SER Limited

Business Development Manager Security Systems Location: London / Home Counties £45,000 - £55,000 basic OTE circa £70,000, company car or car allowance, 25 days holiday, healthcare, pension, progression We are a well established but growing Security System Integrator and due to planned growth we are in the market for an experienced Business Development manager who has a proven background in selling security solutions to end users, contractors and consultants across the South East of England. We are seeking a Business Development Manager to drive growth in the residential and commercial property sectors. You will identify new business opportunities, manage key accounts, and deliver tailored security and building technology solutions. This is a hands-on role requiring technical knowledge, strong sales skills, and the ability to convert opportunities into long-term customer relationships. Key Responsibilities: Generate and develop new business opportunities in residential and commercial property. Sell a wide range of security systems including but not limited to including access control, CCTV, ANPR, gates/barriers, IP/wireless systems, and building management systems. Prepare and deliver proposals, conduct site surveys, and provide technical appraisals. Estimate, issue quotations, and manage contract paperwork within deadlines. Maintain and develop relationships with existing clients for upgrades and installations. Deliver customer presentations and follow up on quotations to maximize conversions. Collaborate with suppliers to source products and identify cross-selling opportunities. Stay up to date with industry technology and products, Support quality initiatives and ensure compliance with industry standards. Experience: Proven track record in new business generation and key account management Strong 'hunter' mentality with ability to close deals and source new opportunities Experience in residential and commercial property sectors preferred Knowledge & Skills: Technical knowledge of access control, CCTV, ANPR, gates/barriers, IP and wireless systems, and building management systems Ability to survey sites, design, and specify solutions Intermediate to advanced Microsoft Office skills (Outlook, Excel, Word, PowerPoint) Excellent communication, relationship management, and organizational skills What We Offer: Competitive salary and performance-based incentives Opportunity to work on innovative projects in a fast-growing sector Supportive team environment with career development opportunities SER-IN

AV Business Development Manager Location: UK (Ideally London or Manchester but flexible) Salary: £45,000 - £58,000 + OTE (£49,000 - £69,000) About the Company A leading provider of audio, video, and lighting solutions to the entertainment sector - supplying audio visual integration services to theatres, music venues, museums, and stadiums across the UK. The Role The AV Business Development Manager will be responsible for driving new business and managing client relationships across the UK by selling AV solutions to clients within the entertainment sector. Key Responsibilities Identify and pursue new business opportunities across audio, video, lighting, and AV integration projects. Develop proposals, quotes, and tender documentation. Gather technical briefs and collaborate with the design team to create tailored solutions. Evaluate system designs and suggest alterations where required. Manage inbound leads and ensure timely follow-up throughout the sales process. Present solutions confidently to clients and stakeholders. Support commercial negotiations and project handovers to the PM team. Achieve financial targets and contribute to team revenue goals. About You Proven experience in business development, technical sales, or project management within the AV industry. Good understanding of audio, video, and lighting systems. Experience building proposals, responding to tenders, and presenting to clients. Excellent written and verbal communication skills. Comfortable working independently, managing your own pipeline, and collaborating with internal teams. Proactive, detail-oriented, and commercially minded. Driving licence essential. Package & Benefits £45K - £58K base salary (DOE) 10%-20% annual bonus (based on personal & team targets) Salary sacrifice vehicle scheme 25 days annual leave + bank holidays Pension scheme, cycle-to-work scheme, life assurance Hybrid working - Flexible SER-IN

3rd Line IT Support Engineer Leeds - £45,000 + Great Opportunity! Role: 3rd Line IT Support Engineer Location: Leeds Salary: £40,000 - £45,000 + Benefits Interviewing Immediately Apply Now I am representing a client based in Leeds who are looking to expand their team! This position comes as part of their growth plans for 2025, with some exciting plans to keep growing as the year goes on. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, VMWare and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Benefit Package: Pension scheme Private Healthcare Working with the latest technology in the market Paid Certifications Much More Essential Skills: Windows Server VMWare / Hyper-V Office 365 / Azure Networking Firewalls/Routers/Switches/VoIP Backup Experience PowerShell Scripting MDM Intune The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Our client was founded in 1979 and has one of the largest luxury packaging product ranges across the world for global retailers and they are looking for a Business Development Manager to build of their existing customer base. Business Development Manager £50,000 - £60,000 Home/Office Based Our client is also offering a salary with a 10% uncapped bonus structure, with a choice of hybrid/electric cars, 25 days holiday laptop, 5% pension phone. There is also a great opportunity to progress within the company. Responsibilities include: You will have a proven experience of winning high-end retail/luxury businesses in the UK in luxury goods or similar industries. You will be driven to succeed and will also have the ability to work with a highly effective sales support team in order to maximise the service of the company Able to manage your time and diary effectively to achieve set KPI's You will be working with internal stakeholders on an international scale to ensure a smooth transition through the sales process. Be out on the road 3-4 days a week prospecting, making enquiries and bringing on major customer accounts in the region of £50,000 - £500,000 accounts. Essential/Desirable: Experience in luxury goods and retail is paramount or similar. You must have a passion for retail and luxury industry A proven track record in sales and delivering business in the millions Understanding of Supply Chain/ Asset Management Advanced knowledge of CRM and other complex systems Strong presentation skills If you are interested in applying for this opportunity or wish to receive further information, please contact Sean Turton on (phone number removed) or email a copy of your current CV to (url removed) SER-IN

A long-established packaging supplier, serving the Retail, FMCG, Ecommerce, 3PL, Pharma, warehousing/logistics and Automotive sectors, is looking for an ambitious Business Development Manager to support continued growth. Business Development Manager Packaging Solutions £50,000 £60,000 DOE + Hybrid Car + Bonus + Benefits Midlands Offering a strong package hybrid car, 10% new-business bonus uncapped , 25 days holiday (with the option to buy more), life insurance (3x salary), 5% pension, laptop, expenses covered, further opportunities to progress and phone. The Role: You ll spend 3 4 days a week on the road, driving new business in the Ecommerce and 3PL markets whilst maintaining some of the customers, but ultimately this is a 100% hunter role. Further responsibilities includes the introduction of new products, ensuring excellent customer satisfaction, and helping shape the sales budget and commercial strategy. Key Requirements: 3 6+ years experience in packaging solutions (e.g. cartons, boxes, postal products, bags, tapes, stretch wrap, labels, warehouse consumables). Strong understanding of the UK market. Ability to achieve £500k+ in new business revenue. Confident prospector with a passion for growth and relationship building. Customer-focused, commercially aware, and technically interested in packaging solutions. Must come from a packaging sales background. If you would like to apply or learn more, contact Sean Turton on (phone number removed) or send your CV to (url removed) - "SER-IN"

Senior AV Engineer (Residential) Camberley £35,000 - £50,000 DOE 20 days annual leave + bank holidays + Xmas shutdown + company van + fuel card + pension + phone + private healthcare The Role We are seeking a Senior AV Engineer to install, programme, and commission residential AV systems within London and surrounding areas. Key Duties - 1st & 2nd fix AV installations (home cinemas, projectors, speakers, touch panels, CCTV, access control, data networks, etc.) - Installation of cabling infrastructure - Assembly of AV racks both on and off site - Commissioning of installed AV solutions - Working with control systems including AV and lighting control systems (e.g. Savant, Crestron, Control4, Rako, Lutron) - Network configuration Essential Qualities and Skills - Full UK Driving Licence - 3+ years of experience as an AV Engineer working on residential projects (We are open to seeing more junior level candidates providing there is some level of residential AV experience.) - Confident in terminating cables and assembling AV racks - Right to work in the UK with no restrictions Preferred Qualities and Skills - Programming experience with Savant, Lutron, or Control4 - Network configuration experience (Ruckus) Package - Salary £35,000 - £50,000 depending on experience - Company van - Fuel card - 20 days annual leave + bank holidays - Christmas shutdown - Private healthcare - Pension - Phone How to Apply Submit your application contact Jake Voisey at SER Limited SER-IN

Overview I am recruiting for a highly organised and proactive Sales Support professional to join a well-established technology and communications provider operating across the Coventry & Warwickshire region. This role is ideal for someone who thrives in a fast-paced sales environment and enjoys providing end-to-end operational support to both field and desk-based sales teams. You will act as the central point of coordination throughout the sales process, ensuring that orders, documentation, and customer communications are handled accurately and efficiently. Key Responsibilities Sales Process Support Act as the first point of contact for all sales-related queries at every stage of the sales cycle Manage the full lifecycle of sales orders from submission through to completion Ensure all documentation meets required quality standards and internal guidelines Customer & Internal Liaison Handle inbound calls, identify the appropriate resolution route, and escalate to the correct internal contact Work closely with internal departments to resolve order discrepancies and ensure smooth processing Provide regular updates to customers and internal teams to maintain alignment and progress Reporting & Administration Complete weekly reviews with the sales team to ensure accurate forecasting Perform weekly checks on all sales orders to confirm correct reporting Update and manage ongoing projects, ensuring any actions required are completed promptly Raise sales orders and ensure all payments received match the agreed sales value Investigate missing or incorrect payments and raise queries with the relevant internal teams Team Collaboration Support management with ad hoc tasks when required Share ideas, highlight issues, and contribute to a collaborative working environment Actively participate in personal development through training, coaching, and job shadowing Compliance & Information Security Ensure confidential customer information is only accessed, used, or disclosed when necessary to perform your duties Adhere to all regulatory requirements relating to fair trading, anti-bribery, security standards, and compliance policies Seek guidance where specialist advice is needed What We re Looking For Strong organisational and administrative skills Excellent communication and customer handling abilities A proactive mindset with the ability to manage multiple tasks simultaneously Experience supporting a sales team or working in a sales operations environment is desirable High attention to detail with a commitment to accuracy If you are someone who enjoys being the operational backbone of a successful sales team and you re looking for a role that offers variety, responsibility, and room to grow I d love to discuss this opportunity with you. "SER-IN"

1st / 2nd Line IT Support Engineer Leeds £28,000 - Great Opportunity! An established and forward-thinking IT services provider based in Leeds is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who s passionate about technology, problem-solving, and delivering excellent customer support. The Role: You ll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress. Key Responsibilities: Respond to helpdesk tickets and troubleshoot hardware, software, and network issues Support Windows environments, Microsoft 365, and general networking setups Install, configure, and maintain IT systems and equipment Escalate complex issues to senior engineers where needed Deliver a high standard of service and communication to all users About You: Experience in a 1st or 2nd Line IT Support role, ideally within an MSP background Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking Excellent problem-solving and communication skills A proactive, customer-focused approach to work What s on Offer: Salary up to £28,000, depending on experience Supportive team environment with opportunities for training and development Career progression within a growing IT business Holiday incentives Performance recognition (Quarter and Anuual reviews) Cycle to Work Scheme Birthday Off Gym Membership Healthcare Plan The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Fire & Security Service Engineer Location: Preston / North West Salary : £32,000 £42,000 DOE Perks: Paid travel after 30 mins, company van, fuel card, bonus scheme, mental health support, 23 days holiday + bank holidays (increasing to 25), call-out rota with standby allowance, clear progression path, regular overtime and more! Ready to Power Up Your Career? We re on the hunt for a passionate and driven Fire & Security Service Engineer to join a top-tier, highly reputable company with decades of success in the fire and security industry. This is more than just a job it s your chance to be part of a growing business that truly values its team and invests in your future. Based in the field, you ll be covering major commercial sites across the North West, delivering expert service and support on fire alarm and security systems. Every day brings something new and you ll never be stuck behind a desk. What You ll Be Doing: Servicing and maintaining fire alarms and security systems across a range of commercial properties. Building strong, professional relationships with customers through excellent support and service. Working both independently and as part of a close-knit team. Using your communication skills to keep things clear, professional, and efficient. What We re Looking For: Experience working with fire and/or security systems. A team player with a positive attitude and strong work ethic. Clear communicator both written and spoken. Full UK driving licence required. Why Join Us? Be part of a thriving company with a solid reputation and strong pipeline of work. Ongoing training and personal development from day one. Career progression opportunities as the business continues to grow. Supportive team environment where your wellbeing matters. If you're ready to take the next big step in your fire and security career, apply now with your CV or get in touch with Courtney Gilgunn at our office to find out more. SER-IN

Fire & Security Engineer Service & Small Works Swindon Up to £45,000 + Overtime + Bonuses + 25 Days Holiday + Vehicle We re looking for an experienced Fire & Security Engineer to join our growing team. If you re passionate about delivering quality service, enjoy working with the latest security technology, and want to be part of a company that values its people, this could be the role for you. What You ll Do Service, maintain, and carry out small works on a range of systems including Axis, Hanwah, Galaxy, Texecom, and Paxton. Support high-profile clients across commercial sites, business parks, and private estates across Swindon and surrounding areas Work independently and as part of a skilled engineering team. Take part in a fair call-out rota (1 in 5) with standby allowance. What s On Offer Salary up to £45k (DOE) Overtime rates (T&H after 37.5 hours) Commission on sales, plus annual Christmas/retention bonus 25 days holiday + bank holidays Company vehicle (personal use allowed), fuel card/credit card Laptop, phone, test equipment, and power tools Pension scheme & training opportunities Ready to take the next step in your engineering career? Apply today or contact Courtney Gilgunn for more information. SER-IN

Fire & Security Engineer Location: Ilford Salary : £36,000 £42,000 DOE Perks: Paid travel after 30 mins, company van, fuel card, bonus scheme, mental health support, 23 days holiday + bank holidays (increasing to 25), call-out rota with standby allowance, clear progression path, regular overtime and more! Ready to Power Up Your Career? We re on the hunt for a passionate and driven Fire & Security Service Engineer to join a top-tier, highly reputable company with decades of success in the fire and security industry. This is more than just a job it s your chance to be part of a growing business that truly values its team and invests in your future. Based in the field, you ll be covering major commercial sites across Ilford and surrounding area, delivering expert service and support on fire alarm and security systems. Every day brings something new and you ll never be stuck behind a desk. What You ll Be Doing: Servicing and maintaining fire alarms and security systems across a range of commercial properties. Building strong, professional relationships with customers through excellent support and service. Working both independently and as part of a close-knit team. Using your communication skills to keep things clear, professional, and efficient. What We re Looking For: Experience working with fire and/or security systems. A team player with a positive attitude and strong work ethic. Clear communicator both written and spoken. Full UK driving licence required. Why Join Us? Be part of a thriving company with a solid reputation and strong pipeline of work. Ongoing training and personal development from day one. Career progression opportunities as the business continues to grow. Supportive team environment where your wellbeing matters. If you're ready to take the next big step in your fire and security career, apply now with your CV or get in touch with Courtney Gilgunn at our office to find out more. SER-IN

Flood Risk Consultant Location: Manchester Salary: £32,000 - £40,000 About the Opportunity Due to continued growth and increasing client demand, we are looking for an enthusiastic and talented Flood Risk Consultant to join our team. This is a fantastic opportunity to be part of a collaborative, forward-thinking business with strong long-term growth plans. In this role, you will prepare Flood Risk Assessments and develop conceptual drainage strategies to support planning applications. You will also have the chance to lead small-scale projects and work closely with our geo-environmental team on multi-disciplinary developments. We are seeking motivated individuals who enjoy a challenge, want to contribute to a growing team and are keen to progress their careers. Key Responsibilities Produce Flood Risk Assessments for planning submissions. Develop SuDS strategies and drainage solutions. Coordinate with sub-consultants (e.g., topographical or CCTV survey providers). Liaise directly with clients, regulatory bodies, and internal team members. Manage small to medium-scale projects. Contribute to geo-environmental investigation reports. Requirements Degree in Geography, Environmental Science, Civil Engineering, or related discipline. 2+ years experience in a UK consultancy preparing Flood Risk Assessments and drainage strategies. Candidates with 12 months experience will also be considered. Proficiency in Microsoft Office and working knowledge of AutoCAD, GIS, and Causeway Flow/Infodrainage (or similar software). Self-motivated, collaborative, and able to work independently while staying aligned with project requirements. Willingness to work towards professional chartership (e.g., CIWEM). Full UK driving licence. Benefits Hybrid and multi-office working options. 24 days annual leave plus Bank Holidays. Additional annual leave awarded for long service. Option to buy or sell holiday allowance. Award-winning training and development programmes. Employee engagement and working groups. Access to BUPA Employee Assistance Programme. Paid charity and community involvement days. Social events and staff celebrations. Bike2Work and electric car schemes. If you are interested in joining a forward thinking and growing company, then please contact Becky Kerridge on (phone number removed) or simply email with your current CV. "SER-IN"

Position: Sales Support Engineer (SSE) Location: Remote Salary: £50,(Apply online only) - £60,(Apply online only) Role Overview My client is a global leading manufacturer which we are currently looking for a Sales Support Engineer to join our expanding team to act as the key technical interface for Hybrid, Renewable, and Energy Storage Solutions across the EMEA region. The role combines presales system design, technical proposal support, and solution validation to optimise energy performance and support grid-interactive and energy-as-a-service opportunities. Key Responsibilities Design and size hybrid power systems combining multiple inputs and energy storage. Prepare technical proposals, performance reports, and ROI analyses for customer bids. Support pilot installations, troubleshooting, and solution validation. Provide training for internal teams and partners. Ensure compliance with EMEA grid and regulatory standards. Offer occasional support for digital monitoring and RMMS projects. Requirements Degree in Electrical, Energy, or Renewable Engineering (or equivalent). Experienced in hybrid/renewable or energy storage system design. Familiar with simulation tools (HOMER, PVGIS) and communication protocols (ModBus/SNMP/MQTT). Strong MS Office and Microsoft 365 skills; ERP/CRM knowledge a plus. Fluent in English; other European languages desirable. Excellent analytical, communication, and problem solving skilss Benefits Healthy Salary Annual Bonus (Minimum 10%) Private Healthcare Life Insurance 35 days Holiday inc bank holidays Income Protection Training & Development If you are interested in this role please apply with your cv or give me a call on (phone number removed) SER-IN

AV Service Engineer Salary: £40,000 - £55,000 (DOE) Location: London - Home / Field Based 08 00 Monday - Friday Role: Attend service and preventative maintenance visits to clients throughout London and surrounding areas, minimising downtime for clients within the region. Duties: Attend out reactive service calls, liaising with clients and resolving their issues quickly and effectively. Carry out pro-active preventative maintenance visits. Fault finding and troubleshooting network related issues. Acting as the point of contact for clients when on site, keeping them informed of any progress. Provide training and mentorship to Junior Engineers Troubleshooting control system and DSP issues. Maintaining up to date service documentation. What You ll Need: Minimum 3 years AV experience with strong experience fault finding and troubleshooting audio visual systems. Understanding of networking principles. Technical knowledge of AV controls, audio DSPs and IPTV systems. Experience with systems such as Crestron, QSYS, Poly Logitech and Mediastar would be highly beneficial. Excellent customer service skills. What s on Offer: £40K - £55K basic salary (DOE) Overtime rates of up to 2X Paid door to door travel 25 days holiday + bank holidays Statutory pension Continued training and development Free time provided each week for training and development. How to apply: Click apply or contact Jake Voisey on the details provided. SER-IN

Onsite AV Support Technician Salary: £35,000 - £45,000 (DOE) Location: London Role: Providing onsite support, including preventative maintenance, meeting room checks and reactive service at client sites within the London area. You d be based at one particular client site, which may alternate every few weeks/months. Duties: Serve as the primary audio visual contact for the facility. Conduct daily scheduled preventative maintenance visits and document findings. Provide detailed service reports and documentation. Log and manage all incidents accurately. Provide AV support during meetings and events. Provide customer training on AV system operation. What You ll Need: Strong verbal and written communication skills. Technical knowledge of AV systems. Understanding of networking principles. Technical knowledge of AV controls, audio DSPs and IPTV systems. Experience with systems such as Crestron, QSYS, Poly Logitech and Mediastar would be highly beneficial. Excellent fault-finding skills. Excellent customer service skills. • What s on Offer: £35K - £45K basic salary (DOE) 25 days holiday + bank holidays Statutory pension Continued training and development. How to apply: Click apply or contact Jake Voisey on the details provided. SER-IN

Technical Support Engineer Manchester £40,000 - £45,000 basic 20 days holiday, pension, progression, development Are you the go-to tech problem solver who loves diving into networks, systems, and the occasional mystery error message? Here s your chance to join a world leading security technology manufacturer, a company that designs the systems keeping some of the world s biggest organisations safe. As a Technical Support Engineer, you ll be the hero behind the helpdesk, supporting customers, engineers, and users across the globe. From diagnosing tricky IP connectivity issues to walking clients through configuration challenges, your expertise will keep things running smoothly and securely. What You ll Be Doing Provide technical support to customers, installers, and field engineers Troubleshoot and resolve issues across IP networks, LAN/WAN, switches, routers, and connectivity Assist with reader integrations and system configurations Offer guidance on security systems and alarm technologies (experience here is a big plus) Work with global teams to ensure first-class service delivery What You ll Need Solid experience in a technical support or IT/networking role Strong understanding of IP networking, connectivity, and related protocols Hands-on experience with LAN/WAN, switches, routers, readers Bonus points for exposure to security alarm systems or access control Excellent communication skills and a genuine passion for problem-solving This isn t just a support job, it s a chance to be part of a global engineering powerhouse, surrounded by innovative technology and a team that actually values your expertise. If you re ready to take your support career to the next level, apply today and help keep the world secure, one network at a time. SER-IN

Business Development Manager - Temperature-Controlled Vehicle Solutions North West (Field-Based / Hybrid) £50,000 - £60,000 + Uncapped Bonus Car Allowance + Health Benefits + 24 Days Holiday Are you a strategic, results-driven Business Development Manager who excels at winning new business and building long-term commercial relationships? This is a fantastic opportunity to join a market-leading manufacturer in the temperature-controlled vehicle sector, with strong growth plans and a highly respected product offering. They are now looking for a high-performing BDM to drive strategic growth, develop new customers and further strengthen their presence across key sectors. The Role: Identify and secure new customers within fleet, leasing, food, pharma and dealer networks Build, nurture and grow long-term client relationships Promote a market-leading portfolio of refrigerated/temperature-controlled vehicle solutions Attend customer meetings, industry events and partner activities Work closely with internal technical and production teams to deliver tailored solutions Take ownership of pipeline development, forecasting and results Play a key role in shaping growth strategy across core sectors What We're Looking For: Experienced Business Development Manager or Sales Manager with a strong track record in B2B sales Background in commercial vehicles, fleet, leasing, refrigeration, logistics, or technical/industrial sectors Proven ability to open doors and manage long-term accounts Strong commercial and strategic thinking Confident discussing technical specifications and solution-led selling Ambitious, proactive, self-motivated and results-driven North West based with UK travel as required How to Apply If you're a commercially sharp BDM who thrives on building relationships, developing strategic opportunities and selling a high-quality technical product, apply now! SER-IN

Fire & Security Service Engineer Aberdeen £30,000 £37,000 DOE + Excellent Benefits Work in Partnership with One of the Largest FM Companies Worldwide! Join a prestigious, NSI Gold Approved industry leader with a nationwide footprint supporting a portfolio of well-known commercial clients and partnering with one of the biggest Facilities Management organisations on the planet. As our Fire & Security division continues to expand, we re seeking a skilled Multi-skilled Service Engineer to play a key role in delivering excellence across Aberdeen. The Opportunity You ll be a trusted expert out in the field, servicing Fire & Security systems across a range of commercial environments. With the backing of a global FM powerhouse and a respected UK leader, you ll benefit from job security, structured training, and outstanding long-term career development. What You ll Be Doing Service, maintain and troubleshoot Fire & Security Systems to NSI Gold standards Work across Fire Alarms, CCTV, Access Control & Intruder Systems Cover commercial sites across Aberdeen. Represent a brand renowned for quality, compliance and innovation What We re Looking For Strong technical background in Fire & Security systems Competent with CCTV, Access Control & Intruder Alarms Full UK Driving Licence and willingness to travel across designated areas Customer-focused mindset with a proactive approach What s in It for You? Competitive salary £30,000 £37,000 DOE Fully expensed company vehicle, phone & laptop 25 days holiday + bank holidays Overtime + 1-in-10 callout rota Pension scheme Clear progression pathways and ongoing professional training & qualifications Chance to work with one of the world s most respected FM employers Ready to take your career to the next level? Apply today by sending your CV or call the office and ask for Courtney Gilgunn for more information.

2nd / 3rd Line IT Support Engineer London £43,000 - Hybrid Working! I m working with a leading Managed Service Provider in the creative industry who are looking to add a Senior 2nd Line Engineer to their team. This is a great next step for someone with around 3+ years experience in IT infrastructure, ideally within an MSP environment. The Role You ll deliver advanced 2nd / 3rd-line support, act as an escalation point for junior engineers, and get involved in a range of client projects including upgrades, migrations, and virtualisation work. Key Responsibilities Provide 3rd-line troubleshooting across servers, networking, and virtualisation Configure and manage Windows Server, AD, DNS, DHCP, GPOs Support Hyper-V/VMware environments Manage backups & DR using Veeam Support networking: DNS, DHCP, VLANs, routing, VPN Assist with cloud technologies (M365, Intune, Google Apps, AWS S3) Work on infrastructure and migration projects Maintain documentation and deliver excellent customer service Technical Requirements Strong Windows Server & AD experience Hyper-V / VMware exposure Veeam Backup & Replication knowledge Solid networking fundamentals Experience with Lucidlink / Egnyte (remote file storage) Intune and MDT knowledge Familiarity with endpoint security tools (Defender, Sophos, Bitdefender) Package & Benefits 40-hour week, Mon Fri WFH Fridays + additional remote days 22 days holiday + BH (rising to 25) Company socials, awards & referral bonuses Professional development & training opportunities If you're a 3rd-line or strong 2nd-line engineer ready to step up in a dynamic MSP, get in touch for more details. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Senior 3rd Line IT Support Engineer London (EC) £50,000 - Hybrid Working I m supporting a fast-growing Managed Service Provider in the creative sector as they look to hire an experienced Solutions Engineer to join their team. This is a senior, hands-on role focused on complex infrastructure, 3rd-line support, and leading technical project delivery. The Role As a key technical figure, you ll handle high-level escalations, deliver infrastructure and cloud projects (Azure), and work closely with clients to design and implement robust IT solutions. You ll also mentor junior engineers and ensure best practice across the team. Key Responsibilities Lead 3rd-line support across servers, networking, virtualisation, cloud and security Deliver end-to-end projects: server migrations, Azure deployments, network upgrades Act as a technical point of contact for clients Mentor and support junior engineers Oversee security solutions and ensure compliance Produce clear documentation and client reports Technical Requirements Strong expertise in Windows Server, AD, DNS, DHCP, GPOs Solid experience with VMware/Hyper-V and Microsoft Azure Backup & DR knowledge (e.g., Veeam, Acronis, Cove) Strong networking: VLANs, VPNs, firewalls (Fortinet, Juniper, Palo Alto, Watchguard) Storage experience (Dell, Synology) Endpoint security technologies (Defender, Sophos) Proven background delivering complex IT projects Package & Benefits 40-hour week, Mon Fri WFH Fridays + additional remote days 22 days holiday + BH (rising to 25) Regular company socials, awards and referral bonuses Ongoing training & development If you re an experienced Senior/3rd-Line/Solutions/Infrastructure Engineer looking for your next step, get in touch for more details. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN