First Base

2nd Line Support Engineer 6956 Location: Stroud, Gloucestershire Hours: Full Time, Monday to Friday, 9:00am - 5:00pm Permanent Salary: Up to 35,000 per annum MUST HAVE A FULL UK DRIVING LICENCE Our client is looking for a proactive and customer-focused 2nd Line Support Engineer to join their IT team. This is a varied role providing technical support across desktop, mobile, networking and cloud technologies whilst delivering a high level of service to users across the business. Key Responsibilities of a 2nd Line Support Engineer: Provide 2nd line technical support for hardware, software and end users Support Windows and MacOS devices across the business Provide support for iOS devices and mobile technologies Administer and support Microsoft 365 and Microsoft Entra ID (Azure AD) Support file sharing applications and cloud-based technologies Troubleshoot printers, scanners and other peripheral devices Manage incidents, service requests and changes through the IT service desk Support Meraki wireless infrastructure and Cisco AnyConnect VPN Provide support for meeting room and audio-visual equipment including Smart TVs and Apple TV Support VIP users, ensuring a high level of customer service at all times Work closely with colleagues to resolve technical issues and support ongoing IT projects Key Skills of a 2nd Line Support Engineer: Previous experience within a 2nd Line Support, IT Support or Service Desk role Strong knowledge of Microsoft 365 Experience supporting Windows and MacOS environments Knowledge of Microsoft Entra ID (Azure AD) Experience using IT service desk or ticketing systems Excellent troubleshooting and problem-solving skills Strong communication and customer service skills Ability to manage multiple tasks and prioritise workload effectively Proactive and adaptable approach to work Knowledge of networking fundamentals Full UK driving licence To be considered for this role, please email contact Katie Tyrrell at First Base Employment.

Machine Shop Manager Location: Gloucestershire Hours: Full Time Salary: Competitive, depending on experience Key Responsibilities of a Machine Shop Manager: Lead and manage a busy CNC machining department operating across multiple shifts Oversee production performance, ensuring quality, delivery, safety and efficiency targets are achieved Manage and develop production supervisors, engineers and machining personnel Drive improvements in machine utilisation, workflow efficiency and manufacturing performance Work closely with Manufacturing Engineering teams to optimise machining methods, tooling strategies and production processes Monitor key operational metrics including output, labour utilisation, downtime and production costs Support production planning and capacity management activities Lead continuous improvement initiatives across the machine shop Investigate manufacturing issues, supporting root cause analysis and corrective actions Support the introduction of new machinery, technology and manufacturing processes Maintain high standards of quality, housekeeping and workplace organisation Recruit, train, mentor and develop team members Conduct performance reviews and support employee development plans Collaborate with Planning, Quality, Purchasing and Engineering teams to achieve business objectives Provide operational reporting and performance updates to senior management Key Skills of a Machine Shop Manager: Apprentice trained or qualified within Mechanical or Manufacturing Engineering Proven experience managing CNC machining operations within a precision engineering or advanced manufacturing environment Strong technical knowledge of CNC machining processes, including milling, turning and EDM Experience leading production teams within a fast-paced manufacturing environment Good understanding of production planning, manufacturing KPIs and continuous improvement methodologies Strong leadership, communication and organisational skills Commercial awareness with the ability to balance quality, cost and delivery requirements Proactive problem-solving skills with a hands-on management approach Experience using ERP/MRP systems and Microsoft Office applications Benefits: Opportunity to join a growing and innovative engineering manufacturer Key leadership role with significant influence over operational performance Ongoing professional development and career progression opportunities Modern manufacturing environment with advanced CNC technology

Scheduling Administrator 6966 Location: Cirencester Hours: Monday to Friday, Full Time - Flexi Hours Permanent Salary: 28,000 - 30,000 Our client is looking for a highly organised Scheduling Administrator to join their busy team. This is a varied role coordinating engineers, managing schedules and ensuring work is completed efficiently while delivering excellent customer service. Working closely with customers and internal teams, you will be responsible for planning workloads, arranging appointments, maintaining accurate records and ensuring resources are available to support day-to-day operations. Key Responsibilities of a Scheduling Administrator Schedule and coordinate engineers' workloads. Plan appointments and service visits with customers. Manage diaries and allocate work efficiently. Respond to customer enquiries by telephone and email. Maintain accurate records using internal systems. Liaise with customers to confirm appointments and provide updates. Coordinate workloads with internal departments. Ensure all required documentation is prepared ahead of scheduled work. Arrange subcontractor visits where required. Monitor compliance requirements and maintain accurate records. Manage holiday requests and resource planning. Provide customers with reminders of upcoming appointments. Escalate technical enquiries to the appropriate teams. Support the day-to-day administration of the department. Key Skills of a Scheduling Administrator Previous experience within scheduling, planning, coordination or administration. Strong organisational and time management skills. Excellent customer service and communication skills. Confident communicating by telephone and email. Ability to prioritise a busy workload and manage multiple tasks. Strong administrative skills with excellent attention to detail. Confident using Microsoft Office and internal computer systems. Proactive with excellent problem-solving skills. To be considered for this role please contact Katie Tyrrell at First Base Employment

R&D Assistant Location: Clevedon, North Somerset Hours: Permanent, 40 hours per week Monday to Thursday: 8:45am - 4:45pm Friday: 8:45am - 4:00pm 45-minute paid lunch break Salary: Competitive We are recruiting for an R&D Assistant to join a leading food manufacturing business specialising in flavourings and seasonings. This is an excellent opportunity for someone looking to begin or develop a career within food product development, working as part of an innovative Research & Development team in a modern laboratory environment. Key Responsibilities of an R&D Assistant: Prepare product samples to meet customer requirements. Pack and despatch samples accurately and on time. Communicate sample despatch details and technical information to customers. Maintain accurate records of sample requests and shipments. Prepare meeting and tasting areas for customer visits. Ensure refreshments and meeting facilities are fully stocked and presented. Assist with lunch preparation for customer visits when required. Ensure all work complies with food safety and hygiene standards. Work closely with the R&D, Commercial and Marketing teams. Support the development of new products within the R&D department. Key Skills of an R&D Assistant: Well organised with excellent attention to detail. Strong written and verbal communication skills. Proactive with the ability to use initiative. A positive team player with a flexible approach. Comfortable working within a fast-paced food manufacturing environment. Basic food hygiene knowledge is desirable, although training will be provided. Keen to develop a career within food manufacturing or product development. Benefits: Auto-enrolment pension scheme (3% employer contribution). WPA Healthcare NHS Top-up Scheme following successful completion of probation. Death in Service benefit (2x basic salary). Employee Benefits Scheme offering retail discounts. Employee Assistance Programme. Up to six weeks' annual leave plus bank holidays with service. Modern, newly refurbished offices and laboratories. Early finish every Friday. Excellent opportunities for training and career development.

CNC Setter Operator Location : Tewkesbury Hours : We have opportunities available on both a permanent day shift and a permanent twilight shift. Full working hours can be discussed upon application. Salary: Negotiable DOE Key Responsibilities of a CNC Setter Operator Set, operate and run multi-axis CNC machines using Mazatrol (Smooth) and Fanuc control systems. Manufacture precision components to supplied engineering drawings, ensuring all work meets strict quality standards and tight tolerances. Read, interpret and understand engineering drawings, geometrical tolerances, surface finishes and engineering standards. Prove out new jobs and carry out first-off inspections to ensure components meet specification. Conduct in-process and stage inspections of machined components. Produce work accurately to the dimensions and tolerances specified on engineering drawings. Organise materials, tooling and equipment required for each job. Carry out quality inspections using precision measuring equipment. Work closely with management and Production Engineers to maximise machine efficiency and productivity. Maintain a safe and organised working environment, adhering to all relevant health and safety procedures. Key Skills of a CNC Setter Operator Previous experience setting and operating multi-axis CNC machines. Experience using Mazatrol control systems, with Mazatrol Smooth experience preferred, and/or Fanuc controls. Experience working with multi-spindle or sliding head CNC machines, ideally Mazak or Star machinery. Proven background within a precision engineering or manufacturing environment. Competent using precision measuring equipment to inspect components. Ability to read and interpret engineering drawings. Experience producing high-quality components to tight tolerances. Able to work effectively in a fast-paced manufacturing environment and meet production deadlines. Excellent attention to detail and a commitment to producing quality work. A positive team player with a proactive and reliable approach. Strong understanding of health and safety within a manufacturing environment.

Job Title : CNC Milling Machinist Location : Nuneaton Hours : Split Double Shift 6.00am to 2:30pm Monday to Thursday, 6.00am to 11.00am Fridays 2:15pm to 22:45 Monday to Thursday, 10:45am to 15:45 Fridays Salary : 35,000 - 38,500 + 12.5% shift allowance ( 39,375 - 43,312) Key Responsibilities of a CNC Milling Machinist : CNC machining of tooling for composite component manufacture, including Epoxy boards, Carbon composite parts, and jigs/fixtures. Machining Aluminium, Steel, and other metals for various components. Ensure correct speeds/feeds and optimal operating practices. Consistently meet program cycle times, including simultaneous operation of left/right-hand parts. Efficiently set up components using fixtures or plates. Accurately measure tooling/components using micrometers, verniers, etc. Maximise machine efficiency and provide feedback for process improvement. Work closely with the CNC Team Leader to ensure job timings are met. Maintain cleanliness and safety in the work area. Perform preventative maintenance on machines. Support other tasks across the Nuneaton site as required. Key Skills of a CNC Milling Machinist : Fully trained in CNC milling with Heidenhain, Siemens or Mazatrol controllers. Solid understanding of machining technology and working to tolerances. Experience in bespoke machining projects, ideally in a manufacturing environment. Time-served machinist with a hands-on, practical approach. Ability to read and interpret drawings (advantageous). Assertive, confident, and flexible with a strong team-oriented mindset. Capable of working effectively under pressure and meeting deadlines.

Account Manager - 6562 Location: Tewkesbury, Gloucestershire Hours: 9 am - 5.30 pm Around 11 weekends worked per year - time off in lieu given Salary: Competitive, dependent on experience Job Description My client is seeking an enthusiastic and driven Account Manager to join their team. The role is centred around managing and developing relationships with existing clients, ensuring they receive a consistently high level of service and support. You will act as the key link between customers and the business, taking ownership of projects, resolving queries and ensuring smooth delivery. There will also be opportunities to identify new business, but the focus will be on building long-term partnerships and growing existing accounts. A full UK driving licence is essential for this role. Key Responsibilities of an Account Manager Take ownership of assigned accounts, acting as the main point of contact Build, manage and develop strong relationships with existing clients Ensure service levels are consistently delivered and expectations are exceeded Work closely with senior management to achieve targets and contribute to overall company goals Maintain accurate sales administration and reporting, including pipeline activity Deliver on set KPIs and ensure gross margins are achieved across all projects Liaise with stakeholders on and off site, including regular site visits Support the smooth handover and delivery of projects from sales to operations Uphold Health & Safety standards and work in a sustainable manner Provide flexibility to meet business needs, including occasional weekend work Key Skills of an Account Manager Proven experience in account management, relationship management or a similar role Excellent interpersonal and communication skills, able to build credibility and trust with clients Strong commercial awareness with the ability to make sound decisions Highly organised with excellent attention to detail Resilient, proactive and able to work under pressure while maintaining a positive outlook A genuine focus on customer care and relationship development Desirable: knowledge of the AV market, exhibitions or events industry Essential: full UK driving licence For more information, please contact Katie Tyrrell at First Base Employment!