Matchtech Group Plc

Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver

Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver

Our client, a leader in the IT sector, is currently seeking a skilled S4/HANA OCM Lead to join their team on a contract basis. This role is essential for a large-scale SAP S/4 HANA transformation project that requires significant experience in organisational change management. Key Responsibilities: Leading organisational change management on large-scale SAP S/4 HANA programmes Taking full accountability for the OCM strategy and its execution Managing the OCM aspects of complex IT transformation programmes Interfacing with business sponsors and stakeholders to align OCM activities with business objectives Developing and implementing change management plans to ensure successful adoption and utilisation of SAP S/4 HANA Training and supporting end-users and business teams throughout the transformation process Providing regular updates and reports on progress, challenges, and successes to senior management Job Requirements: Extensive experience in organisational change management for large-scale programmes Preferable experience with SAP S/4 HANA projects Ability to take full accountability for OCM strategy and execution Experience in managing complex IT transformation programmes Significant seniority and experience to own agendas and interface with business sponsors Strong communication and interpersonal skills to facilitate change management activities Flexibility to work 3 days onsite per week in Temple, London This contract position offers a unique opportunity to contribute to a significant transformation programme with an initial 12-month contract, part of a 5-year plan. If you are an experienced professional in organisational change management within SAP S/4 HANA environments, we would love to hear from you. Apply now to join our client's team and play a pivotal role in this exciting transformation journey.

Our client, a major player in the IT sector, is seeking a Senior PMO Lead to take charge of a long-term transformation initiative based in Temple, London. This contract role requires the successful candidate to be onsite three days a week and is set to commence in October. Key Responsibilities: Setting up and managing programme offices for large-scale transformation initiatives Overseeing SAP projects, particularly focusing on S/4HANA implementation Managing engagement and communications across multiple partners and stakeholders Providing ownership and accountability for programme delivery Job Requirements: Proven track record in establishing and running programme offices for large-scale projects Strong background in SAP projects, with an emphasis on S/4HANA Seniority in managing multi-partner engagements and communications Exceptional ability to take full ownership and accountability for project outcomes Ability to be onsite in Temple, London for three days a week Contract Details: Start Date: October Location: Temple, London (3 days onsite per week) Duration: Initial 12-month contract, with a 5-year programme If you are a seasoned Senior PMO Lead with significant experience in SAP and are ready to take on a transformative role within a top-tier IT organisation, we encourage you to apply now to join our client's dynamic team in London.

Our client is seeking a Windows 11 Support professional for a contract position. This role involves providing IT support to retail stores, ensuring the smooth implementation of new technology systems. Key Responsibilities: Providing day-to-day store-facing service, over the phone and on Teams Planning, booking, and processing store schedules for technology implementation to ensure programme efficiency Identifying issues proactively and working with the Line Manager to develop solutions Feeding valuable information to the Programme Team to assist in rolling out schedules Championing the behaviours and values upheld by Specsavers Working collaboratively and cross-functionally with all relevant departments Delivering exceptional customer service to store partners Job Requirements: Familiarity with Windows 11 and associated technological implementations Strong problem-solving skills with a proactive approach Excellent communication skills, both over the phone and via Teams If you have experience in IT support and thrive in a collaborative retail environment, our client would love to hear from you. Apply now to join a dynamic team and contribute to the successful implementation of new technologies in retail stores.

Purpose of the Role: To design, build, and maintain the systems that collect, process, and analyse data - including pipelines, data warehouses, and data lakes - ensuring data is accurate, accessible, and secure. Key Responsibilities: Develop, maintain, and optimise scalable data pipelines and data storage solutions. Design and implement data warehousing and data lake architectures. Ensure robust data governance, security, and compliance across all systems. Collaborate with cross-functional teams to gather requirements and deliver solutions that support business objectives. Apply machine learning and data mining techniques where appropriate to add value. Support change and transformation initiatives by providing reliable data systems. Identify risks, implement controls, and follow secure coding practices. Provide strategic input on data architecture, technology adoption, and best practices. Skills & Competencies: Strong knowledge of database structures, data modelling, and data engineering practices. Proficiency in requirements analysis, problem-solving, and strategic thinking. Ability to work collaboratively with technical and non-technical stakeholders. Business acumen with a focus on delivering data-driven value. Strong understanding of risk, controls, and compliance in data management. Technical Skills: Hands-on experience with Python, PySpark, and SQL . Experience with AWS (preferred). Knowledge of data warehousing (DW) concepts and ETL processes. Familiarity with DevOps principles and secure coding practices. Experience: Proven track record in data engineering, data governance, and large-scale data systems. Experience working on change and transformation projects. Background in applying machine learning or data mining is an advantage.

Our client, a prominent player in the insurtech sector, is seeking a passionate and skilled Java Software Engineer to join their dynamic team. This permanent role will involve working closely with engineering squads, architects, and platform teams to ensure the company's APIs are well-designed, discoverable, versioned, and aligned with modern integration patterns. The ideal candidate will also guide the adoption of API tooling and platforms such as TIBCO, Apigee, or Azure API Management, enhancing the developer experience both internally and externally. Key Responsibilities: Technical Leadership & API Strategy Define and maintain the organisation's API strategy, including standards for design, documentation, versioning, security, and lifecycle management. Establish and evolve reusable API design patterns, working closely with architects and platform teams. Guide platform adoption and integration of API gateway/orchestration tools (e.g., TIBCO, Apigee, Azure API Management). Support consistent enforcement of API governance policies, authentication mechanisms, and API analytics. Contribute to the long-term roadmap for API enablement, developer tooling, and discoverability. Design, Development & Enablement Design and build Spring Boot-based APIs that are scalable, testable, and well-structured. Lead or support squads in the delivery of high-impact integration solutions across services and platforms. Collaborate on reusable API assets such as SDKs, templates, shared schemas, and common middleware. Implement robust error handling, logging, and observability across services and endpoints. Promote automation of API tests, documentation, contract validation, and pipeline integration. Collaboration & Engineering Maturity Act as a subject matter expert for APIs across squads and tribes, supporting design reviews, peer mentoring, and training. Participate in planning, backlog refinement, and sprint activities as a senior technical voice. Collaborate with architecture, security, and governance teams to align APIs with organisational principles. Contribute to Chapter and Guild forums, raising the bar for API engineering across the organisation. Lead efforts to reduce technical debt, improve platform resilience, and accelerate onboarding for new API consumers. Job Requirements: Technical Expertise Essential: Strong commercial experience building APIs using Java and Spring Boot in a production environment. Deep knowledge of RESTful API design, including best practices for resource modelling, pagination, and error handling. Proven experience with API versioning strategies, backward compatibility, and lifecycle management. Familiarity with OpenAPI/Swagger specifications and API documentation tooling. Solid understanding of API security, including OAuth2, API keys, scopes, JWT, and rate limiting. Strong testing experience, including contract testing, unit, integration, and end-to-end tests. Proficiency with CI/CD pipelines, Git workflows, and infrastructure-as-code concepts. Desirable: Experience with API gateway/orchestration platforms, such as TIBCO, Apigee, or Azure API Management. Experience with asynchronous patterns, such as event-driven architecture or messaging queues (e.g., Kafka, RabbitMQ). Familiarity with containerisation (Docker) and deployment in Kubernetes environments. Exposure to GraphQL and other modern API approaches. Behavioural Competencies Strategic Thinking: Aligns API design and platform tooling with organisational goals and future scalability. Technical Leadership: Mentors engineers, shares best practices, and supports consistent implementation across teams. Collaboration: Works across squads, architecture, and platform areas to unify integration approaches. Communication: Explains complex API design choices clearly to technical and non-technical audiences. Accountability: Takes ownership of engineering quality, platform reliability, and strategic delivery. Continuous Improvement: Identifies opportunities to simplify, standardise, or automate aspects of API delivery. Resilience & Knowledge Sharing: Encourages documentation, reusable assets, and team resilience through shared learning. Benefits: Permanent position with opportunities for career growth Work within a leading insurtech company Access to continuous professional development and training Supportive and collaborative team environment Comprehensive employee benefits package If you are a Java Software Engineer looking for a dynamic role within the insurtech industry, we would love to hear from you. Apply now to join our client's innovative team.

Our client, a leading name in men's fashion retail, is currently seeking a talented Mobile App Developer to join their dynamic and fast-growing IT team. Situated on the outskirts of Scarborough, this role offers the opportunity to work with a passionate team to develop and maintain the company's customer-facing eCommerce apps. Key Responsibilities: Support, coach, and develop the app team to maintain best practice standards Own the day-to-day development of the front-facing elements of the company's native apps Continually improve the shopping experience for a wide variety of users globally Gatekeep the versions and change history to ensure timely deployment of tested updates and features Adopt best practices for designing retail eCommerce apps Job Requirements: Proficiency in Android app development, with experience in Kotlin and/or Swift An eye for design and attention to detail with a focus on enhancing customer experience Experience in a similar app development role or a readiness for career progression Strong self-organisation and time management skills Personal Attributes: Strong interpersonal skills for building internal and external relationships Passionate about web design, consistency, and detail Ability to react positively and quickly to various situations Energetic approach with a positive attitude Flexibility to thrive in a fast-paced and dynamic business environment Able to showcase design skills through a portfolio If you are an experienced Mobile App Developer ready for a new challenge, we would love to hear from you. Apply now to join our client's esteemed IT team and take your career to the next level.

My client is currently seeking a skilled Endpoint Management & Deployment Specialist to join their IT team on a contract basis. This role is crucial in managing, securing, and optimising the desktop environment, ensuring the reliable delivery of applications, updates, and configurations throughout the organisation. Key Responsibilities: Manage and support the enterprise Windows desktop environment across the organisation. Develop, maintain, and optimise endpoint configuration management solutions (e.g., Microsoft Intune, SCCM, or equivalent). Create and maintain automation scripts using PowerShell to streamline deployment, configuration, and patching processes. Oversee the deployment of operating systems, security patches, and applications to ensure compliance and minimise downtime. Implement and enforce endpoint security standards, policies, and configurations. Troubleshoot endpoint-related issues and provide 3rd line escalation support. Collaborate with IT teams to improve end-user experience and ensure business continuity. Document processes, configurations, and deployment workflows for operational efficiency and knowledge sharing. Essential Skills & Experience: Proven experience in Windows desktop administration and endpoint management. Strong knowledge of Windows OS internals, configuration, and troubleshooting. Expertise in PowerShell scripting for automation and deployment. Experience with endpoint configuration management tools (e.g., Microsoft Intune, SCCM, Group Policy, or equivalent). Familiarity with patch management, application packaging, and deployment. Good understanding of endpoint security practices (e.g., hardening, encryption, antivirus, compliance). Strong analytical and problem-solving skills with attention to detail. Ability to work independently and as part of a collaborative IT team. Desirable Skills: Knowledge of Azure Active Directory and Microsoft 365 ecosystem. Experience with modern desktop management and co-management scenarios. Familiarity with mobile device management (MDM) solutions. Understanding of networking fundamentals relevant to endpoint management. Exposure to DevOps practices (CI/CD pipelines, automation tooling). If you are a talented Endpoint Management & Deployment Specialist with a passion for technology and a strong background in Windows OS and configuration management, we would love to hear from you. Apply now to join Avanade UK Limited and make a significant impact on their IT operations.