New Resource Group

Customer Services Office Administrator Reporting To The Customer Services Office Administrator will report directly to the Customer Service Manager and will work closely with all departments across the business to support the successful delivery of customer orders and outstanding customer service. Role Overview The Customer Services Office Administrator is responsible for coordinating customer orders from receipt through to delivery, ensuring all customer requirements are met accurately, efficiently, and within agreed timescales. The role involves supporting sales order processing, customer communication, delivery coordination, and administrative activities to help drive operational efficiency and customer satisfaction. The successful candidate will play a key role in supporting the continued success of the business while promoting the Employee Ownership culture and Core Values. As part of PB the Employee Ownership model, all employees are encouraged to take ownership of their work, contribute positively to the team, and support continuous improvement across the business. Employee Ownership Expectations As a partner, you will share in both the responsibilities and rewards of ownership. Employees are expected to: Take responsibility for delivering an excellent customer experience and contributing to business success Work collaboratively as part of a team, embracing the Core Values Support continuous improvement and personal development opportunities Help create a positive and supportive working environment Promote and actively support Employee Ownership across the business Key ResponsibilitiesSales Administration Create and process Sales Orders accurately in line with customer purchase order requirements Ensure customer details and order information are correctly entered into company systems Complete satisfactory credit checks where required Create part records for new products, including associated Bills of Materials (BOMs) Generate Works Orders for manufactured components and products Acknowledge customer orders promptly and professionally Respond to customer enquiries and requests in a timely manner Maintain accurate sales and customer records Delivery Coordination Liaise with internal departments and customers to coordinate the delivery of customer orders Arrange transportation and logistics in line with customer requirements Identify and manage any special delivery or shipping requirements Generate dispatch notes and associated shipping documentation Ensure consignments comply with Health & Safety, environmental, and legal requirements, including ADR, Dangerous Goods Notes (DGN), export documentation, and related compliance procedures Provide customers with manuals, drawings, test certificates, and other relevant documentation following dispatch Keep customers informed of delivery schedules, delays, and updates Respond promptly to customer delivery queries Purchasing & Office Support Provide basic purchasing and administrative support during periods of absence or increased workload, including: Raising purchase orders Supporting day-to-day purchasing activities Carrying out general office administration duties Assisting with filing, record keeping, and document control General Responsibilities Maintain records of customer requirement changes and updates Adhere to company quality procedures and standards at all times Comply with all Health & Safety, environmental, and legal requirements Maintain a safe, clean, and organised working environment Undertake additional reasonable duties as requested by management Key Performance Indicators (KPIs) Percentage of customer orders dispatched on time Accuracy of order processing and documentation Customer response and resolution times Customer satisfaction and service levels Relevant Quality Standards QAP2.1 QAP2.2 QAP2.8 QAP4.1 Qualifications & Knowledge GCSEs (or equivalent) in English and Maths Previous experience within a customer service, sales administration, or office administration role Good geographical knowledge and understanding of delivery logistics Understanding of sales order processing and customer service principles Knowledge of export, shipping, or compliance documentation would be advantageous Skills & Experience Strong administrative and organisational skills Excellent verbal and written communication skills High level of attention to detail and accuracy Ability to prioritise workload and manage multiple tasks effectively Good IT skills, including Microsoft Office packages Ability to work collaboratively across departments Proactive and customer-focused approach Personal Attributes & Behaviours Professional and customer-focused attitude Excellent communicator with strong interpersonal skills Highly organised with strong attention to detail Flexible, reliable, and adaptable Positive team player with a collaborative approach Ability to use initiative and solve problems effectively Committed to continuous improvement and personal development

Procurement Administration Assistant Reporting To The Procurement Administration Assistant will report to the Lead Buyer and Procurement Manager and will work closely with all departments across the business, as well as external suppliers and service providers. Role Overview The Procurement Administration Assistant plays a key role in supporting the smooth and efficient operation of the procurement function. Working collaboratively with internal departments and suppliers, the role is responsible for raising purchase orders, maintaining procurement records, supporting supplier administration, and ensuring purchasing processes are completed accurately and on time. The successful candidate will help ensure continuity of supply by supporting the purchase of goods, materials, and services while considering quality, cost, and delivery requirements. As part of the Employee Ownership culture, all employees are expected to contribute to the continued success of the business by demonstrating accountability, collaboration, and a commitment to delivering excellent customer service. Employee Ownership Expectations As a partner, you will share in both the responsibilities and rewards of ownership. Employees are expected to: Take responsibility for delivering exceptional customer experiences and contributing to business profitability Work collaboratively as part of a team, embracing the Core Values Take opportunities for personal development and continuous improvement Support a positive work-life balance and provide support to colleagues where needed Promote and actively support Employee Ownership and culture Key ResponsibilitiesProcurement Administration Raise purchase orders for low-value, repeat, and routine purchases Process office supply orders and other day-to-day purchasing requirements Maintain accurate procurement records, documentation, and filing systems Support contract administration and document management activities Assist with resolving invoice queries and liaising with suppliers where required Ensure procurement systems, databases, and records are kept accurate and up to date Supplier Administration Coordinate supplier onboarding and setup administration Manage supplier compliance documentation, records, and forms Maintain accurate supplier information and update records as necessary Liaise with suppliers regarding administrative queries and documentation requests Data Entry & Administrative Support Carry out accurate data entry across procurement systems and spreadsheets Maintain purchasing records and supplier information Organise and update procurement files and documentation Provide general administrative support to the Procurement team Team Support Provide day-to-day administrative support to the Procurement Manager and Buyers Support continuous improvement initiatives to streamline procurement processes Help maintain strong communication and collaboration with internal stakeholders Key Performance Indicators (KPIs) Purchase Order accuracy Timely processing of purchase orders Accuracy and maintenance of procurement records Supplier documentation compliance Responsiveness to internal and supplier queries Qualifications & Knowledge Previous administration experience, ideally within a procurement or manufacturing environment Understanding of purchasing processes within a manufacturing business Awareness and understanding of GDPR requirements Knowledge of procurement systems and procedures is advantageous Skills & Experience Experience using MRP/ERP systems Strong organisational and time management skills Excellent attention to detail and accuracy Strong communication and interpersonal skills Proficient in Microsoft Office, particularly Excel Ability to manage multiple tasks and prioritise workload effectively Ability to work independently and as part of a team Personal Attributes & Behaviours Customer-focused with a proactive approach Demonstrates Core Values and acts as a positive role model Collaborative problem solver with a team-oriented mindset Uses initiative and works proactively Organised, flexible, and adaptable Committed to Continuous Professional Development (CPD) Strong verbal and written communication skills High level of accuracy and attention to detail Professional, reliable, and approachable attitude