Industry: Precision Engineering (Aerospace) Position Type: Full-time Permanent Salary: £40,000 per annum (depending on experience) Weekly Hours: Monday - Thursday 7:30am - 4:30pm & Friday 7:30am - 12:30pm (39 basic) Overview We are seeking a highly motivated and organised Despatch Manager to lead our despatch operations within a dynamic and fast-paced precision engineering environment click apply for full job details
Aug 19, 2026
Full time
Industry: Precision Engineering (Aerospace) Position Type: Full-time Permanent Salary: £40,000 per annum (depending on experience) Weekly Hours: Monday - Thursday 7:30am - 4:30pm & Friday 7:30am - 12:30pm (39 basic) Overview We are seeking a highly motivated and organised Despatch Manager to lead our despatch operations within a dynamic and fast-paced precision engineering environment click apply for full job details
Job Type: Full Time Salary: £26,624 per annum / £12.80 per hour Bonus: On-target bonus of £2,400 per annum Hours: Full-time, working on a rotating shift pattern, hybrid working once fully trained . Monday - Friday: Shifts between 8.30am - 7.00pm Saturday: Shifts between 8.30am - 5.00pm Sunday: 9.00am - 5.00pm during the Christmas peak period only Weekend working is on a rota basis, with two days off in lieu when working a weekend. We are recruiting for Customer Service Consultants to join a busy customer contact centre supporting a well-known premium retail brand. This is an excellent opportunity for someone with strong customer service and communication skills who enjoys helping people and providing a genuinely high level of service. You will communicate with customers across a variety of channels including telephone, email and live chat , assisting with everything from new orders and product enquiries through to deliveries and resolving problems with existing orders. Full training will be provided before you begin handling live customer enquiries, with ongoing support and development thereafter. The Role As a Customer Service Consultant, you will be responsible for providing friendly, professional and personalised support to customers across multiple communication channels. Your duties will include: Handling inbound customer service calls. Responding to customer enquiries by email and live chat. Assisting customers with placing new orders. Providing information and recommendations on products and services. Resolving order, product, delivery and despatch queries. Making outbound calls to customers when required to follow up enquiries. Troubleshooting problems and finding appropriate solutions for customers. Managing multiple live chat conversations whilst maintaining accuracy and service quality. Maintaining a professional and engaging communication style across all customer interactions. Working towards individual and team quality, service and performance targets. Recording customer information accurately on internal systems. Supporting colleagues and other areas of the customer service team during busy periods. The Ideal Candidate We are looking for someone who has: Previous experience within customer service, retail, hospitality, contact centre or a similar customer-focused environment . Excellent verbal and written communication skills. A confident and professional telephone manner. Strong email and live chat skills. The ability to communicate with customers in a friendly, empathetic and helpful manner. Good problem-solving skills and the confidence to resolve customer queries. Excellent attention to detail. Good IT skills, including Microsoft Word, Excel and Outlook. The ability to work towards service levels and performance targets. A positive, enthusiastic and customer-focused attitude. The ability to remain organised and effective during busy periods. Previous contact centre experience would be advantageous, but candidates from other strong customer service backgrounds are also encouraged to apply. What's on Offer £26,624 per annum / £12.80 per hour . On-target bonus of £2,400 per annum . Comprehensive initial training before handling live customer contacts. Potential for hybrid working once fully trained . Ongoing coaching, training and support. Varied customer service role across telephone, email and live chat. Opportunity to develop your customer service and contact centre experience. Supportive team environment. To apply for this opportunity, please submit your latest CV and we will be in touch in due course. If you would like further information before applying, please contact Nikola, Anita or Alan for a confidential discussion.
Aug 19, 2026
Seasonal
Job Type: Full Time Salary: £26,624 per annum / £12.80 per hour Bonus: On-target bonus of £2,400 per annum Hours: Full-time, working on a rotating shift pattern, hybrid working once fully trained . Monday - Friday: Shifts between 8.30am - 7.00pm Saturday: Shifts between 8.30am - 5.00pm Sunday: 9.00am - 5.00pm during the Christmas peak period only Weekend working is on a rota basis, with two days off in lieu when working a weekend. We are recruiting for Customer Service Consultants to join a busy customer contact centre supporting a well-known premium retail brand. This is an excellent opportunity for someone with strong customer service and communication skills who enjoys helping people and providing a genuinely high level of service. You will communicate with customers across a variety of channels including telephone, email and live chat , assisting with everything from new orders and product enquiries through to deliveries and resolving problems with existing orders. Full training will be provided before you begin handling live customer enquiries, with ongoing support and development thereafter. The Role As a Customer Service Consultant, you will be responsible for providing friendly, professional and personalised support to customers across multiple communication channels. Your duties will include: Handling inbound customer service calls. Responding to customer enquiries by email and live chat. Assisting customers with placing new orders. Providing information and recommendations on products and services. Resolving order, product, delivery and despatch queries. Making outbound calls to customers when required to follow up enquiries. Troubleshooting problems and finding appropriate solutions for customers. Managing multiple live chat conversations whilst maintaining accuracy and service quality. Maintaining a professional and engaging communication style across all customer interactions. Working towards individual and team quality, service and performance targets. Recording customer information accurately on internal systems. Supporting colleagues and other areas of the customer service team during busy periods. The Ideal Candidate We are looking for someone who has: Previous experience within customer service, retail, hospitality, contact centre or a similar customer-focused environment . Excellent verbal and written communication skills. A confident and professional telephone manner. Strong email and live chat skills. The ability to communicate with customers in a friendly, empathetic and helpful manner. Good problem-solving skills and the confidence to resolve customer queries. Excellent attention to detail. Good IT skills, including Microsoft Word, Excel and Outlook. The ability to work towards service levels and performance targets. A positive, enthusiastic and customer-focused attitude. The ability to remain organised and effective during busy periods. Previous contact centre experience would be advantageous, but candidates from other strong customer service backgrounds are also encouraged to apply. What's on Offer £26,624 per annum / £12.80 per hour . On-target bonus of £2,400 per annum . Comprehensive initial training before handling live customer contacts. Potential for hybrid working once fully trained . Ongoing coaching, training and support. Varied customer service role across telephone, email and live chat. Opportunity to develop your customer service and contact centre experience. Supportive team environment. To apply for this opportunity, please submit your latest CV and we will be in touch in due course. If you would like further information before applying, please contact Nikola, Anita or Alan for a confidential discussion.
Customer Service Consultant - Charity Support Location: Ringwood, Hampshire, hybrid working once fully trained Job Type: Temporary to Permanent Salary: £12.80 per hour Permanent Salary: £26,624 per annum Bonus: On-target bonus of £2,400 per annum Hours: Monday to Friday, 9.00am - 5.00pm We are recruiting for a Customer Service Consultant to join a busy customer contact centre based in Ringwood , supporting a major UK charity and its national fundraising campaign. This is a temporary-to-permanent opportunity , initially paying £12.80 per hour . The role will initially be office-based in Ringwood while you complete your training and become fully established in the position. Once fully trained, there may be the opportunity to work on a hybrid basis , combining office and home working. This is a particularly rewarding customer service role where you will be supporting members of the public who are organising fundraising events to raise money for people affected by serious illness. The Role As a Customer Service Consultant, you will be the first point of contact for supporters taking part in a major national fundraising campaign. You will provide friendly, professional and empathetic support across telephone and email , helping people throughout their fundraising journey. Your duties will include: Handling inbound telephone calls from supporters. Responding to customer enquiries by email. Helping supporters register for fundraising events. Assisting with orders for fundraising materials and information packs. Providing guidance on paying in money raised through fundraising activities. Assisting with online fundraising page enquiries. Making outbound calls where required to follow up queries or provide additional support. Recording information accurately on internal systems. Adapting your communication style depending on the individual and nature of their enquiry. Handling potentially sensitive or emotional conversations with compassion and professionalism. Working towards individual and team service, quality and performance targets. The Ideal Candidate We are looking for someone who has: Previous experience within customer service, contact centre, retail, hospitality or another customer-focused environment . Excellent verbal and written communication skills. Strong spelling, grammar and attention to detail. A friendly and professional telephone manner. A naturally patient, empathetic and understanding approach . The confidence to handle sensitive or emotional conversations appropriately. Good listening and problem-solving skills. Good typing and general IT skills. The ability to navigate different computer systems whilst speaking with customers. Good Microsoft Office skills, including Word, Excel and Outlook. The ability to remain organised and professional within a busy customer service environment. Previous experience within a charity, fundraising, contact centre or sensitive customer service environment would be advantageous but is not essential. What's on Offer £12.80 per hour during the temporary period. Opportunity to secure a permanent position . Permanent salary of £26,624 per annum . On-target bonus of £2,400 per annum . Excellent Monday to Friday, 9.00am - 5.00pm working hours. Comprehensive training before handling live customer contacts. Potential for hybrid working once fully trained . Ongoing coaching, training and support. A rewarding role supporting an important national fundraising campaign. Friendly and supportive team environment. To apply for this opportunity, please submit your latest CV and we will be in touch in due course. If you would like further information before applying, please contact Alan for a confidential discussion.
Aug 19, 2026
Full time
Customer Service Consultant - Charity Support Location: Ringwood, Hampshire, hybrid working once fully trained Job Type: Temporary to Permanent Salary: £12.80 per hour Permanent Salary: £26,624 per annum Bonus: On-target bonus of £2,400 per annum Hours: Monday to Friday, 9.00am - 5.00pm We are recruiting for a Customer Service Consultant to join a busy customer contact centre based in Ringwood , supporting a major UK charity and its national fundraising campaign. This is a temporary-to-permanent opportunity , initially paying £12.80 per hour . The role will initially be office-based in Ringwood while you complete your training and become fully established in the position. Once fully trained, there may be the opportunity to work on a hybrid basis , combining office and home working. This is a particularly rewarding customer service role where you will be supporting members of the public who are organising fundraising events to raise money for people affected by serious illness. The Role As a Customer Service Consultant, you will be the first point of contact for supporters taking part in a major national fundraising campaign. You will provide friendly, professional and empathetic support across telephone and email , helping people throughout their fundraising journey. Your duties will include: Handling inbound telephone calls from supporters. Responding to customer enquiries by email. Helping supporters register for fundraising events. Assisting with orders for fundraising materials and information packs. Providing guidance on paying in money raised through fundraising activities. Assisting with online fundraising page enquiries. Making outbound calls where required to follow up queries or provide additional support. Recording information accurately on internal systems. Adapting your communication style depending on the individual and nature of their enquiry. Handling potentially sensitive or emotional conversations with compassion and professionalism. Working towards individual and team service, quality and performance targets. The Ideal Candidate We are looking for someone who has: Previous experience within customer service, contact centre, retail, hospitality or another customer-focused environment . Excellent verbal and written communication skills. Strong spelling, grammar and attention to detail. A friendly and professional telephone manner. A naturally patient, empathetic and understanding approach . The confidence to handle sensitive or emotional conversations appropriately. Good listening and problem-solving skills. Good typing and general IT skills. The ability to navigate different computer systems whilst speaking with customers. Good Microsoft Office skills, including Word, Excel and Outlook. The ability to remain organised and professional within a busy customer service environment. Previous experience within a charity, fundraising, contact centre or sensitive customer service environment would be advantageous but is not essential. What's on Offer £12.80 per hour during the temporary period. Opportunity to secure a permanent position . Permanent salary of £26,624 per annum . On-target bonus of £2,400 per annum . Excellent Monday to Friday, 9.00am - 5.00pm working hours. Comprehensive training before handling live customer contacts. Potential for hybrid working once fully trained . Ongoing coaching, training and support. A rewarding role supporting an important national fundraising campaign. Friendly and supportive team environment. To apply for this opportunity, please submit your latest CV and we will be in touch in due course. If you would like further information before applying, please contact Alan for a confidential discussion.
Location: Verwood, Dorset Job Type: Permanent Salary: £26,364 per annum Hours: 39 hours per week, Days Monday - Thursday: 7.30am - 4.30pm Friday: 7.30am - 12.30pm We are recruiting for a Despatch Packing Assistant to join a well-established precision engineering manufacturer based in Verwood, Dorset . This is a varied, hands-on role supporting a busy despatch department, preparing high-quality precision engineered components for shipment to customers and subcontractors. A key part of the position will also involve accurately marking components for traceability purposes. Previous experience is not essential as full training will be provided , making this an excellent opportunity for someone who is reliable, organised and has excellent attention to detail. The Role As a Despatch Packing Assistant, you will be responsible for ensuring finished components are correctly identified, packed and prepared for shipment. Your duties will include: Packing and preparing precision components for shipment to customers and subcontractors. Ensuring components are packaged safely and securely to prevent damage during transportation. Assisting with the organisation and preparation of outgoing deliveries. Carrying out accurate part marking for identification and traceability. Using a variety of marking methods including ink, vibro and dot peen equipment. Checking part numbers and specifications carefully before marking components. Recording and organising stock within the department. Monitoring packaging materials and other consumable stock levels. Maintaining a clean, safe and organised working environment. Supporting other areas of the business when required. The Ideal Candidate We are looking for someone who has: Excellent attention to detail and accuracy. A careful and methodical approach to work. Good organisational skills. A reliable and hard-working attitude. The ability to follow instructions and established processes accurately. The ability to adapt to changing priorities within a busy manufacturing environment. A positive attitude and willingness to learn. The ability to work effectively both independently and as part of a team. Previous experience within manufacturing, engineering, warehouse, stores, packing or despatch would be advantageous but is not essential . Experience with component marking, labelling or handling precision parts would also be beneficial, although full training will be provided. What's on Offer Permanent, full-time position. 39-hour working week . Monday to Friday days with an early finish every Friday . Full training provided. Opportunity to learn specialist component marking and traceability processes. Friendly and supportive working environment. Opportunity to develop experience within a precision engineering environment. Stable, long-term career opportunity with an established manufacturing company. To apply for this permanent opportunity, please submit your latest CV and we will be in touch in due course. If you would like further information before applying, please contact Anita, Nikola or Alan for a confidential discussion.
Aug 14, 2026
Full time
Location: Verwood, Dorset Job Type: Permanent Salary: £26,364 per annum Hours: 39 hours per week, Days Monday - Thursday: 7.30am - 4.30pm Friday: 7.30am - 12.30pm We are recruiting for a Despatch Packing Assistant to join a well-established precision engineering manufacturer based in Verwood, Dorset . This is a varied, hands-on role supporting a busy despatch department, preparing high-quality precision engineered components for shipment to customers and subcontractors. A key part of the position will also involve accurately marking components for traceability purposes. Previous experience is not essential as full training will be provided , making this an excellent opportunity for someone who is reliable, organised and has excellent attention to detail. The Role As a Despatch Packing Assistant, you will be responsible for ensuring finished components are correctly identified, packed and prepared for shipment. Your duties will include: Packing and preparing precision components for shipment to customers and subcontractors. Ensuring components are packaged safely and securely to prevent damage during transportation. Assisting with the organisation and preparation of outgoing deliveries. Carrying out accurate part marking for identification and traceability. Using a variety of marking methods including ink, vibro and dot peen equipment. Checking part numbers and specifications carefully before marking components. Recording and organising stock within the department. Monitoring packaging materials and other consumable stock levels. Maintaining a clean, safe and organised working environment. Supporting other areas of the business when required. The Ideal Candidate We are looking for someone who has: Excellent attention to detail and accuracy. A careful and methodical approach to work. Good organisational skills. A reliable and hard-working attitude. The ability to follow instructions and established processes accurately. The ability to adapt to changing priorities within a busy manufacturing environment. A positive attitude and willingness to learn. The ability to work effectively both independently and as part of a team. Previous experience within manufacturing, engineering, warehouse, stores, packing or despatch would be advantageous but is not essential . Experience with component marking, labelling or handling precision parts would also be beneficial, although full training will be provided. What's on Offer Permanent, full-time position. 39-hour working week . Monday to Friday days with an early finish every Friday . Full training provided. Opportunity to learn specialist component marking and traceability processes. Friendly and supportive working environment. Opportunity to develop experience within a precision engineering environment. Stable, long-term career opportunity with an established manufacturing company. To apply for this permanent opportunity, please submit your latest CV and we will be in touch in due course. If you would like further information before applying, please contact Anita, Nikola or Alan for a confidential discussion.
We are recruiting for a Skilled Prototype Wire person on a contract basis, for a world class test system solutions provider, delivering high quality, high performance and cost effective automated test equipment to the aerospace, defence, rail & transport, telecoms and energy market places for over 30 years. The company have built their reputation by providing their customers with exceptional servic click apply for full job details
Aug 14, 2026
Contractor
We are recruiting for a Skilled Prototype Wire person on a contract basis, for a world class test system solutions provider, delivering high quality, high performance and cost effective automated test equipment to the aerospace, defence, rail & transport, telecoms and energy market places for over 30 years. The company have built their reputation by providing their customers with exceptional servic click apply for full job details
Overview Are you a skilled Production Engineer with a passion for innovation and excellence? Join our dynamic team in Poole as a Production Engineer - (Assembly) and play a pivotal role in shaping the future of manufacturing within a global engineering leader. We specialize in fluid and motion control across five key sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport. This is your opportunity to contribute to cutting-edge projects in Oil & Gas, Nuclear, and Marine sectors while advancing your career in a supportive and forward-thinking environment. Salary: This position comes with a competitive market-related salary and comprehensive benefits package. Please call Alan for more details on both. Hours of Work: 37 hours per week. Monday to Thursday: 8:00 AM to 4:30 PM Friday: 8:00 AM to 1:00 PM Responsibilities As a Production Engineer - (Assembly), you will: Utilize CAD software to design tooling for assembly, welding, and pressure testing. Develop and maintain Standard Operating Procedures (SOPs) with visual aids to ensure consistency and quality. Manage ERP/MRP data, including part numbers, Bills of Materials (BOMs), and production routes. Design and validate new production lines to optimize efficiency and output. Conduct Process Failure Mode and Effects Analysis (PFMEAs) and lead continuous improvement initiatives. Implement lean manufacturing tools such as Kanban, 5S, and SMED to streamline operations. Prepare and justify CAPEX proposals for new equipment and technologies. Provide technical support to production teams and mentor junior engineers. Analyze product costs and address quality issues, including Non-Conformance Reports (NCRs) and change requests. Lead Root Cause Analysis (RCA) investigations and implement corrective actions. Monitor production metrics, identify bottlenecks, and drive productivity improvements. Contribute to Value Analysis/Value Engineering (VAVE) projects and other engineering solutions. Qualifications To excel in this role, you should possess: HNC or equivalent qualification in Mechanical/Production Engineering. Strong understanding of modern manufacturing methods and principles. Proficiency in CAD 3D design for jigs and fixtures. Experience with Continuous Improvement (CI) tools such as Value Stream Mapping (VSM), SMED, Total Productive Maintenance (TPM), Kaizen, and 5S. Knowledge of Design for Manufacturability (DFM), Lean Manufacturing, and VAVE principles. Excellent communication, project management, and team collaboration skills. Proficiency in Microsoft Office Suite, including PowerPoint, Outlook, Word, Project, and Excel. Day-to-Day Your typical day will involve: Designing and refining tooling and fixtures to enhance production processes. Collaborating with cross-functional teams to develop and implement SOPs. Analyzing production data to identify areas for improvement and implementing solutions. Leading team meetings to discuss ongoing projects and continuous improvement initiatives. Providing hands-on support to production teams and mentoring junior engineers. Preparing reports and presentations to communicate progress and results to stakeholders. Benefits We value our employees and offer a comprehensive benefits package, including: 25 days of holiday (Christmas Close Down uses up to 3 days from this allocation). Up to 8% pension contribution. 5x Death in Service benefit. ShareSave Scheme. Health Cash Plan. Cycle to Work Scheme. Employee Assistance Program (EAP). Bippit - Financial Health Check Guidance. Onsite physiotherapy and massage services. Workwear provided. How to Apply If you are ready to take the next step in your career, we would love to hear from you. Please submit an up-to-date CV to apply for this position. Alternatively, call Alan for a more detailed job specification and additional information about the company. Join us and be part of a team that is driving innovation and excellence in engineering. Your expertise can make a difference!
Oct 08, 2025
Full time
Overview Are you a skilled Production Engineer with a passion for innovation and excellence? Join our dynamic team in Poole as a Production Engineer - (Assembly) and play a pivotal role in shaping the future of manufacturing within a global engineering leader. We specialize in fluid and motion control across five key sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport. This is your opportunity to contribute to cutting-edge projects in Oil & Gas, Nuclear, and Marine sectors while advancing your career in a supportive and forward-thinking environment. Salary: This position comes with a competitive market-related salary and comprehensive benefits package. Please call Alan for more details on both. Hours of Work: 37 hours per week. Monday to Thursday: 8:00 AM to 4:30 PM Friday: 8:00 AM to 1:00 PM Responsibilities As a Production Engineer - (Assembly), you will: Utilize CAD software to design tooling for assembly, welding, and pressure testing. Develop and maintain Standard Operating Procedures (SOPs) with visual aids to ensure consistency and quality. Manage ERP/MRP data, including part numbers, Bills of Materials (BOMs), and production routes. Design and validate new production lines to optimize efficiency and output. Conduct Process Failure Mode and Effects Analysis (PFMEAs) and lead continuous improvement initiatives. Implement lean manufacturing tools such as Kanban, 5S, and SMED to streamline operations. Prepare and justify CAPEX proposals for new equipment and technologies. Provide technical support to production teams and mentor junior engineers. Analyze product costs and address quality issues, including Non-Conformance Reports (NCRs) and change requests. Lead Root Cause Analysis (RCA) investigations and implement corrective actions. Monitor production metrics, identify bottlenecks, and drive productivity improvements. Contribute to Value Analysis/Value Engineering (VAVE) projects and other engineering solutions. Qualifications To excel in this role, you should possess: HNC or equivalent qualification in Mechanical/Production Engineering. Strong understanding of modern manufacturing methods and principles. Proficiency in CAD 3D design for jigs and fixtures. Experience with Continuous Improvement (CI) tools such as Value Stream Mapping (VSM), SMED, Total Productive Maintenance (TPM), Kaizen, and 5S. Knowledge of Design for Manufacturability (DFM), Lean Manufacturing, and VAVE principles. Excellent communication, project management, and team collaboration skills. Proficiency in Microsoft Office Suite, including PowerPoint, Outlook, Word, Project, and Excel. Day-to-Day Your typical day will involve: Designing and refining tooling and fixtures to enhance production processes. Collaborating with cross-functional teams to develop and implement SOPs. Analyzing production data to identify areas for improvement and implementing solutions. Leading team meetings to discuss ongoing projects and continuous improvement initiatives. Providing hands-on support to production teams and mentoring junior engineers. Preparing reports and presentations to communicate progress and results to stakeholders. Benefits We value our employees and offer a comprehensive benefits package, including: 25 days of holiday (Christmas Close Down uses up to 3 days from this allocation). Up to 8% pension contribution. 5x Death in Service benefit. ShareSave Scheme. Health Cash Plan. Cycle to Work Scheme. Employee Assistance Program (EAP). Bippit - Financial Health Check Guidance. Onsite physiotherapy and massage services. Workwear provided. How to Apply If you are ready to take the next step in your career, we would love to hear from you. Please submit an up-to-date CV to apply for this position. Alternatively, call Alan for a more detailed job specification and additional information about the company. Join us and be part of a team that is driving innovation and excellence in engineering. Your expertise can make a difference!
Overview Are you a skilled Production Engineer with a passion for innovation and excellence? Join our dynamic team in Poole as a Production Engineer - (Assembly) and play a pivotal role in shaping the future of manufacturing within a global engineering leader. We specialize in fluid and motion control across five key sectors: Industrial Automation, Process Automation, Climate Control, Life Science click apply for full job details
Sep 23, 2025
Full time
Overview Are you a skilled Production Engineer with a passion for innovation and excellence? Join our dynamic team in Poole as a Production Engineer - (Assembly) and play a pivotal role in shaping the future of manufacturing within a global engineering leader. We specialize in fluid and motion control across five key sectors: Industrial Automation, Process Automation, Climate Control, Life Science click apply for full job details
