React Recruitment Ltd

Job Title: Customer and Sales Support Representative Location: Erith, Kent Hours: 37.5 hours pw 8.45 am to 5.15 pm NO REMOTE WORKING. Salary: 26,346.14 pa depending on office work experience + discretionary PR annual bonus Job type: permanent, paid monthly Benefits: 25 days annual leave + 8 BH, team nights out, free parking Staff discount, 7% co cont pension, health and wellbeing options Health care, LA Our established Client based on the Erith/Belvedere border is seeking a professional Customer and Sales Support Representative to join their busy team. . The successful Customer and Sales Support Representative candidate will be part of a team offering the highest level of service to Customers within the UK and Ireland. Responding to customer enquiries over the phone, email and webchat. Essential skills required for the role of Customer Service Representative : Excellent verbal and written communication skills 1 year Customer Support or Customer Service experience desired. Excellent attention to detail, good listening skills, RFT attitude Ability to work well under pressure, calming and reassuring attitude Ability to multi-task and work to tight deadlines Can work independently and as part of a team. Can problem-solve and identify good solutions Basic duties: Customer and Sales Support Representative Managing email communication in a time efficient manner Dealing with Quotes and Product conversions Special Sample projects as well as Delivery projects (opening orders etc) Assist the Customer Support team when needed in answering customer queries by phone, emails & live chat to the best of your knowledge, ensuring customer satisfaction with each conversation. Attending customer meeting remotely if needed with Account Manager Escalate major complaints when needed. Deal efficiently with processing orders and answer any customer queries. Any other administrative tasks required by management

Experienced Office Administrator required for manufacturing company. Immediate start available following successful interview. Location: Crayford, Kent Hours: 9am to 5pm, Monday to Friday Salary: negotiable depending on relevant experience, paid monthly Benefits include: 30 days annual leave in BH, pension, free parking, Xmas bonus Working within a small team the role of Office Administrator duties will include: Purchase raw materials Assisting with day-to-day general enquires from the workshop Assist with planning work capacity Management of customer purchase orders Raise contract review documents Liaison with internal departments and customers and suppliers phone, face to face and email Office Administrator duties/skills and experience: training will be given Computer Literate good level of Excel is essential Support with accurately updating CRM system Articulate, numerate Excellent communication skills - written and verbal Good telephone manner and time management essential Flexible to help out in other duties within the business

Our established client is seeking a Customer Service Coordinator Supply Chain Import / Export. Location: Near Gillingham, Kent no remote working available Salary: Negotiable depending on relevant supply chain experience Hours: 8.30am to 5.00pm, Monday to Thursday, 9am to 3pm on Friday Benefits: 25 days annual leave + BH, non-contractual biannual bonus and more The Customer Service Coordinator will ideally have the following skills/experience: Customer Service Coordinator Skills This role requires a high degree of accuracy of data input and the ability to maintain composure under pressure, while managing multiple, competing priorities. Responsibilities Be responsible for planning, coordination & control of the production process for specified customers, escalating any concerns to the Operations Manager Support import export documentation, logistics coordination, and communication with freight forwarders (if experienced) Support Amazon related tasks such as order management, shipment creation, and resolving Amazon platform issues Ensure that UK production (packing) is cost effective & identify savings where possible. Chase UK & FE suppliers for delivery dates, negotiating on improved dates where necessary. Manage stock control using current IT packages, including annual stock take Liaise with customers regarding availability, managing customer expectations & providing the best possible customer service. Resolve issues relating to production planning conflicts & issues Raise purchase orders & delivery notes, update goods-in and finished goods information Book in deliveries with customers and hauliers & arrange UK collections where necessary Customer Service Coordinator Qualifications & Essential Experience GCSE grade B/C (5 or 6) in English & Mathematics or equivalents. Experience of Microsoft Office confident in Excel Experience of supply chain software systems with accurate data inputting skills A general understanding of production planning principles, theories & concepts Preferred Experience of working in a customer services. Experience of dealing with customers and colleagues in Europe and the Far East A Level standard or degree levels education (or equivalent) UK driving licence

Our client is seeking a Permit to Work Systems Lead to join their team in a permanent full-time position. Job Title: Permit to Work Systems Lead Location: Dover Salary: up to £28K pa depending on experience Hours: 8.30am to 5pm, Monday to Friday Benefits: 25 days leave + 8 BH, free parking, contributory pension Discretional annual bonus, Health Care, LA - lots more Are you passionate about safety, systems, and making a real impact? The Permit to Work (PTW) System Lead will oversee the permit to work system and champion safe systems of work. Permit to Work Systems Lead - Job Description - Lead the PTW system and a small team, ensuring safe and compliant contractor works. - Act as the Subject Matter Expert (SME) for PTW and Safe Systems of Work (SSOW). - Be the primary contact for third-party providers and internal stakeholders. - Approve low/medium risk RAMS and ensure correct routing of permits. - Make daily risk-based decisions to prevent incidents and ensure compliance. - Deliver training and support for internal and external users. - Administer, develop, and report on the PTW system, collaborating with IT. - Conduct site and system audits, driving continuous improvement. - Maintain and update PTW and SSOW policies and documentation. Permit to Work Systems Lead - Skills and qualifications GCSEs grade 4 or above (including Maths & English). Experience in construction, engineering, or safe systems of work. Experience with electronic workflow systems or willingness to learn. Full UK driving licence and access to own vehicle. Analytical, detail-focused, and able to work at pace. Excellent communication, organisational, and stakeholder skills. Proactive, flexible, and committed to continuous learning. Ability to work independently and as part of a team.