BRC

Housing Officer x 4 3 Month contract 37 hours per week £20.75 plus holiday pay, £23.25 including Holiday pay, £27.10 Umbrella Hybrid working throughout Devon and Cornwall - patches allocated according to your location BRC are working with one of our key clients in the South West to recruit for 4 x Housing Officers to cover patches throughout Plymouth and Cornwall As an experienced Housing Officer, you will have responsibility for being the primary relationship manager for customers in your patch. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties. Key Responsibilities: Provide outstanding service and support for customers, handling queries, permissions and tenancy management. Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements. Manage cases of tenancy breaches, including the Safeguarding of customers. Oversee estate standards and service contract to ensure value for money and a high-quality living environment. Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability. You should have: Experience in social housing with experience of tenancy, estate and housing management. Strong interpersonal skills. Excellent organisational skills to manage competing priorities in a fast-paced environment. Have an excellent customer focus, with an ability and drive to improve customer satisfaction. Hold a full UK driving licence and access to a suitable vehicle. For further information about this Housing Officer vacancy, please contact specialist Social Housing recruiter, Mark Grove, on (phone number removed) or apply via this site

Job Title: Partnering Surveyor Type: Full Time Location: Home Based covering Swindon & parts of the Wiltshire patch Salary: £44,345 Hours: 37.5 hours a week BRC are working closely with a leading housing provider within the asset management sector. This role involves operational management of regional delivery across planned investment programmes, responsive and void maintenance, and major works, while maintaining strong partnerships with contractors and stakeholders. Duties: Manage delivery of planned investment, capital works, and responsive maintenance programmes Oversee voids, grounds maintenance, and communal services Act as Contract Administrator on assigned projects Build and maintain strong supply chain partnerships Monitor performance and contribute to performance reviews Ensure compliance with CDM and health & safety regulations Investigate and resolve building defects and construction issues Produce specifications and manage procurement processes Handle complaints, service failures, and compensation claims Liaise with consultants, local authorities, and other stakeholders Support continuous improvement, cost efficiency, and innovation Contribute to customer-focused service delivery Requirements: Strong customer service focus Proven experience in partnering contracts and asset management Experience delivering capital investment and maintenance programmes Knowledge of CDM compliance and building regulations Experience diagnosing building defects and project management Good communication and report writing skills Understanding of Decent Homes standards Relevant qualification (HNC or equivalent in construction/housing/property) Full UK driving licence and access to a vehicle Willingness to undertake continued professional development For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.

Job Title: Housing Assistant Type: Temporary (8 weeks) Location: Swansea Salary: £26,000 equivalent Hours: Full time BRC are working closely with a client who is looking to onboard a Temporary Housing Assistant to support with key project work. This role involves providing administrative and project support, with a strong focus on data handling and compliance-related tasks. Duties: Support project-based work within the housing team Manage and analyse data using advanced Excel functions Assist with compliance-related tasks, including health and safety processes Work across internal systems, quickly adapting to new platforms Provide general administrative support as required Requirements: Advanced Excel skills Ability to learn new systems quickly Knowledge of health & safety legislation Understanding of fire risk assessments and DSE assessments Strong attention to detail and organisational skills For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.

Are you a Planned Maintenance Manager, seeking a new challenge in the Social Housing Sector? My client has an immediate opportunity for a passionate individual to join their Property Services Team on a permanent basis. The successful applicant will be responsible for a budget of circa £23m, delivering all planned and cyclical works programmes for the housing stock, utilising a team of managers and trades. Responsibilities: Responsible for the management and leadership of the Planned Delivery Teams, promoting and developing a cohesive and team-based approach to achieving operational objectives to deliver the annual internal and external programme of works. To have complete accountability and control for an annual budget of circa £23M. Working with the FBP and Directors on the forecasting and reconciliation of the budgets/ trading accounts of the planned delivery work streams. Ensure appropriate resources are in place to identify, procure, programme and deliver required planned and cyclical programmes currently and in the future. Evaluating and implementing contracts in a cost-effective manner to maximise trades utilisation. Monitor performance, budgets and programmes to ensure value, quantity and quality is achieved in all operational activities. Evaluate work specifications seeking to deliver cost saving and performance improvement opportunities. Ensure the organisation complies with its statutory obligations including Leaseholders, Financial Regulations, Asbestos, Fire Safety, Legionella, Electrical and Local Authority Planning Building Regulator & Building Control regulations implementing measures to mitigate risk to the business. Analysing reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction. Implement a robust reporting process throughout the team which promotes individual accountability and recognises achievement. Requirements: Holder of a recognised construction qualification at the appropriate level or extensive experience at this level. Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing Level 4 or equivalent). H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe. Extensive knowledge of statutory regulations relevant to the role Demonstrable experience in managing large scale contract and maintenance projects within a housing organisation. Commercially astute with the ability to analyse financial data and formulate work programmes within defined budgets Broad knowledge of building related issues with the ability to provide technical support and advice To apply, please attach a copy of your CV

Are you an experienced surveyor specialising in Damp & Mould? My client has an immediate opportunity for a Damp & Mould surveyor to join their Property Services Team in the Bristol area Responsibilities: Survey homes and communal spaces, working alongside customers and leaseholders taking ownership of ensuring that repairs are managed end to end and to manage issues and complaints that arise before, during or after works. Responsible for your own portfolio of projects, managing the day-to-day scoping of works, offering technical support. Take ownership of Damp and Mould cases, HSSRS cases as well as complex projects from inception to completion, ensuring that repairs are project managed to meet deadlines and within budget. Survey and Identify building defects through, conducting the correct building pathology & testing. Complete detailed reports and specification writing, for example to support section 20 notices and Damp and Mould /disrepair claims. Project Managing to include preparation of plans, prebuild meeting construction phase oversight, maintaining value for money and budget control throughout the project. Support the repairs and empty homes delivery teams with technical knowledge. Requirements: Proven track record for delivering/managing multiple technical building projects. Good working knowledge of Health and safety regulations and good practices inclusive of Construction design management. Knowledge of HHSRS risks and relevant legislation/compliance. A working knowledge of Schedule of Rates. A Formal Building qualification such as a RICs accredited course, BSC, HNC or HND. Experience of working with asset management, leasehold, response repairs, empty homes, and programmed works. To apply, please forward a copy of your CV

Job Title: Housing Officer Type: Temporary 3-6 months (with extension possibility) Location: Gloucestershire Salary: £22.13 - £28.93 per hour Hours: 37 per week - 4 days on site/office and 1 day from home BRC are working closely with a local authority to recruit a housing officer on a temporary basis. The purpose of this role is to provide a customer focused comprehensive housing management service, focusing on rent collection, estate management and adherence to tenancy conditions covering a designated patch. Duties: To effectively manage a designated patch of properties of Council owned properties, ensuring that homes are lived in, investigate non-occupation and illegal occupancy. To ensure that tenants understand their rights and responsibilities as set out in the tenancy agreement and to assist them to sustain their tenancy To participate in community events and activities, supporting tenant engagement and delivering excellent customer service. To be aware and make the best use of tools, mechanisms, authority documents and processes to most effectively and efficiently address and resolve issues identified in all breaches of the tenancy conditions. To monitor the conditions of the external environment of the council s neighbourhoods and implement the Asset Based Community Development approach. To effectively maintain the conditions of the external environment of the managed patch, managing service contracts and encouraging tenant involvement within in the managed patch, being innovative and creative in sustaining this interaction. To manage rent accounts to prevent accrual of rent arrears in general needs housing, independent living and garages. Communicating, engaging with, and supporting tenants regarding ongoing rent and debt recovery. Apply the rent recovery procedures and ensure cases are escalated for arrear action in accordance with procedure to ensure rent arrears remain low. Negotiate affordable, and sustainable repayment plans. To monitor, identify and action any cases of tenancy fraud and safeguarding by establishing effective partnerships and following recommended policies and guidelines. To make sure effective liaison with internal services and external agencies to ensure appropriate care and support packages are offered to vulnerable tenants. To effectively manage and administrator tenancy inspections, including property visits and fire risk assessments. Skills & Requirements: Experience of tenancy management and enforcement Experience of debt and income recovery, including non-legal and legal remedies, in a local authority or housing association setting A sound knowledge of landlord and tenant legislation (Housing Act 1985, Landlord and Tenant Act 1985, The Localism Act 2011, Crime and Disorder Act 2014, Environmental Health Act 1990) Excellent communication and negotiation skills Ability to deal with people in challenging situations To have a good understanding of the complexity involved in tenancy management issues and ensure that the appropriate level of fairness, investigation, sensitivity support and enforcement are applied and balanced with the search for creative solutions Work subject to deadlines involving problem solving, changing circumstances or demand For more information, please call Emma Keir or Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled We are also running a referral scheme where you could receive £100 in vouchers for anyone placed!

Are you a HR professional, seeking your next contract in the West Midlands? My client has an immediate opportunity for an Assistant HR Business Partner to join their team on a Fixed Term basis. The successful applicant will support assigned business areas with high quality, values led HR services. This is a great opportunity for an experienced HR professional who enjoys being close to the operational front line, delivering practical support while contributing to wider people initiatives and continuous improvement. Responsibilities: Provide high quality, legally compliant, values led HR support to assigned business areas, ensuring day to day people processes are delivered efficiently and compliantly. Work closely with HR Business Partners to support the delivery of People Plans, sharing operational insight to inform decision making and service improvements. Manage day to day employee relations casework, providing consistent, timely and pragmatic advice to managers. Support a range of people processes including recruitment, payroll and benefits, and colleague experience, identifying opportunities for improvement. Communicate clearly and confidently with managers and colleagues, tailoring your approach to suit different audiences and situations. Use HR data to monitor case progress, identify trends and support reporting that enables informed action. Contribute to workforce and capability initiatives, including organisational design and change activity where required. Support the local application and impact of AI enabled service transformation within HR services. Requirements: Working towards or holding CIPD Level 5 (or equivalent experience). Good HR knowledge and employment law application skills with proven capability in managing employee relations casework. Experience supporting recruitment activity and ensuring people processes are followed consistently and compliantly. Experience interpreting and applying HR policies, working with people data and maintaining high standards of confidentiality and professionalism. Educated to A level (or equivalent), with a full UK driving licence. To apply, please attach a copy of your CV

Operations Manager Location: Cardiff Duration: 6 months (potential for longer term) Do you believe in the power of compassionate, person-centred support to transform lives? Are you a values driven leader ready to make a lifechanging difference? BRC are proud to be partnering with a fantastic national charity to recruit an Operation s Manager for a vital service in Cardiff. This Support Housing Project is more than a service for young people, it s a place of safety, stability, and opportunity to shape their own futures. Supporting individuals yrs who may have experienced homelessness and complex challenges, the service provides tailored, person led support that empowers people to take meaningful steps forward. As Operations Manager , you will play a pivotal role in shaping the environment, culture, and outcomes of the service. You ll lead a committed team who are passionate about making a difference, ensuring that every individual accessing the project receives high-quality, trauma-informed, person lead support. What You ll Be Doing Leading, supporting, and developing a dedicated frontline team of support workers, night support staff, floating support worker and administration officer. Creating a positive, inclusive culture aligned with the charities mission and values Ensuring the service delivers safe, effective, and high-quality support Building strong partnerships with local agencies and stakeholders around Cardiff Working in line with Supporting People Funding. Provide and oversee tenancy management for service users. In conjunction with the Senior Homeless Manager, responsible for preparation of budget, monitoring expenditure and income. Driving continuous improvement, innovation, and positive outcomes for residents. About You Experience in managing services within homelessness, supported housing, or residential setting. A strong understanding of safeguarding and quality standards The ability to inspire and motivate teams in challenging but rewarding environments A passion for social justice and helping people achieve lasting change. Why apply? This is a nationally recognised charity with a longstanding commitment to supporting vulnerable individuals. Their work is rooted in dignity, respect, and the belief that everyone deserves the chance to thrive. This is an opportunity to be part of something meaningful, and to lead a service where your work will directly change lives. Interested? Apply today and be part of a service that truly makes a difference, submit an up to date CV to this advert or contact Emily Savage at BRC Recruitment today! Not the right role for you? BRC are offering an additional bonus for all candidate referrals. We will be offering £150 of vouchers to the successful candidate you refer! (T&C Apply)