Job Title: Electrician Type: Permanent Location: Across communities in North Somerset Salary: £40,041 per annum Hours: Full Time BRC are working closely with a leading housing association in North Somerset. As an Electrician within the Electrical Team, you will carry out work to properties owned or managed by the client, providing a high level of customer services to residents. As a highly skilled Electrician you will work to best practice, adhering to the relevant electrical regulations and health and safety procedures. You will undertake testing, repairs and installation works and approach work with a 'first time fix' attitude. Duties: Provide high quality re-wires, repairs and inspections, attending appointments as arranged. Undertake electrical installation works of both 230v and 400v systems in accordance with regulations and ensuring compliance to health & safety legislations. Diagnosis and repair of faults and final testing, including the completion of relevant certification and reporting of defects. Working on an on-going testing and upgrading programme. Install and maintain energy saving/carbon reducing electrical and related technology. Available as part of a standby rota covering out of hours electrical call out (optional). Responsible for allocated vehicle and recording use of vehicle stock, plant and tools. To use and be responsible for allocated mobile devices. To attend and fully participate in training, 1-2-1's , toolbox talks and appraisals. Work flexibly throughout the organisation taking accountability to deliver the best outcomes for the client. Take responsibility for own personal and professional development. Use networks, relationships and partnerships inside and outside the sector to optimise impacts for the business. Uphold the client's internal control systems including standing orders, financial regulations and policies etc. Ensure that the client meets all statutory, regulatory and contractual obligations and control requirements, with all returns being completed accurately and on time. Requirements: Proven experience of working within electrical works & H&S legislation. Holder of City and Guilds 236 (parts 1 and 2) or equivalent NVQ level 3 qualifications and AM2 certificate. Qualification and working knowledge of the current edition of BS7671. Evidence of continuing professional development. Ability to manage the risks associated with lone working. Knowledge of relevant confidentiality and professional boundary standards. Ability to give high levels of service and adopt a right first-time approach. Strong verbal, written communication, presentation and interpersonal skills. High level IT literacy and adopter of digital technology and flexible working methods. Able to make, and be accountable for, sound, evidence-based judgements. Able to identify opportunities and solutions to risks. Able to work confidently and collaboratively with colleagues. Must hold valid and clean driving license. Personal values that align with the clients values and that demonstrate genuine empathy with the purpose of housing associations and care providers and their customers Benefits: 25 days annual leave plus bank holidays A day off on your work anniversary Family Friendly Leave Enhanced Pension Scheme Health Care Cash Plan Learning and Development Opportunities Discounts Portal Tool Allowance Company Van Employee Assistance Programme For more information, please call Meg Smith or Emma Keir on (phone number removed) To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Oct 10, 2025
Full time
Job Title: Electrician Type: Permanent Location: Across communities in North Somerset Salary: £40,041 per annum Hours: Full Time BRC are working closely with a leading housing association in North Somerset. As an Electrician within the Electrical Team, you will carry out work to properties owned or managed by the client, providing a high level of customer services to residents. As a highly skilled Electrician you will work to best practice, adhering to the relevant electrical regulations and health and safety procedures. You will undertake testing, repairs and installation works and approach work with a 'first time fix' attitude. Duties: Provide high quality re-wires, repairs and inspections, attending appointments as arranged. Undertake electrical installation works of both 230v and 400v systems in accordance with regulations and ensuring compliance to health & safety legislations. Diagnosis and repair of faults and final testing, including the completion of relevant certification and reporting of defects. Working on an on-going testing and upgrading programme. Install and maintain energy saving/carbon reducing electrical and related technology. Available as part of a standby rota covering out of hours electrical call out (optional). Responsible for allocated vehicle and recording use of vehicle stock, plant and tools. To use and be responsible for allocated mobile devices. To attend and fully participate in training, 1-2-1's , toolbox talks and appraisals. Work flexibly throughout the organisation taking accountability to deliver the best outcomes for the client. Take responsibility for own personal and professional development. Use networks, relationships and partnerships inside and outside the sector to optimise impacts for the business. Uphold the client's internal control systems including standing orders, financial regulations and policies etc. Ensure that the client meets all statutory, regulatory and contractual obligations and control requirements, with all returns being completed accurately and on time. Requirements: Proven experience of working within electrical works & H&S legislation. Holder of City and Guilds 236 (parts 1 and 2) or equivalent NVQ level 3 qualifications and AM2 certificate. Qualification and working knowledge of the current edition of BS7671. Evidence of continuing professional development. Ability to manage the risks associated with lone working. Knowledge of relevant confidentiality and professional boundary standards. Ability to give high levels of service and adopt a right first-time approach. Strong verbal, written communication, presentation and interpersonal skills. High level IT literacy and adopter of digital technology and flexible working methods. Able to make, and be accountable for, sound, evidence-based judgements. Able to identify opportunities and solutions to risks. Able to work confidently and collaboratively with colleagues. Must hold valid and clean driving license. Personal values that align with the clients values and that demonstrate genuine empathy with the purpose of housing associations and care providers and their customers Benefits: 25 days annual leave plus bank holidays A day off on your work anniversary Family Friendly Leave Enhanced Pension Scheme Health Care Cash Plan Learning and Development Opportunities Discounts Portal Tool Allowance Company Van Employee Assistance Programme For more information, please call Meg Smith or Emma Keir on (phone number removed) To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Are you a Cleaner, seeking a new permanent job? Based in Eastleigh, my client has an immediate opportunity for a Cleaner to join their Communal Services team on a temporary to permanent basis. The successful applicant will carry out cleaning duties on authorised properties and sites, throughout the designated area. Responsibilities: Undertake cleaning of communal entrances, stairwells, corridors, bin stores and areas identified within the cleaning specification. This will include but is not limited to sweeping, vacuuming, washing of floors, walls, ceilings, doors and other fixtures and fittings; cleaning of internal windows (using ladders where required), litter picking, graffiti removal, carpet cleaning and erecting signs and notice boards when required. Carry out all work instructions in such a manner as to complete each job to a high standard in accordance with cleaning specification/Scope of works and all Health and Safety requirements. Complete Fire Risk Assessments, alarms and emergency lighting in line with the scheduled programme for Communal Areas and advise any changes or defects as they arise. Organise workload in such a way as to ensure maximum efficiency and effectiveness using all resources available to them. Ensure all materials are available before starting works and all materials are used according to their design. Vehicle stock kept current and stocked accordingly. Maintain accurate records relating to use of materials, fuel, time spent on all works; and to complete appropriate work tickets, time sheets, stores requisitions, and other paperwork as required by management. Ensure all plant, equipment, vehicles, tools and stores in their charge are kept safe, secure and serviceable at all times. Requirements: Demonstrable experience of working in a similar role within a Housing organisation/ cleaning position. Knowledge and understanding of the range of practical and technical issues relevant to the provision of carrying out communal cleaning. Knowledge and skills in the use of chemicals and mechanical devices associated with cleaning operations. Current holder of a full UK driving Licence. To apply, please attach a copy of your CV
Oct 07, 2025
Full time
Are you a Cleaner, seeking a new permanent job? Based in Eastleigh, my client has an immediate opportunity for a Cleaner to join their Communal Services team on a temporary to permanent basis. The successful applicant will carry out cleaning duties on authorised properties and sites, throughout the designated area. Responsibilities: Undertake cleaning of communal entrances, stairwells, corridors, bin stores and areas identified within the cleaning specification. This will include but is not limited to sweeping, vacuuming, washing of floors, walls, ceilings, doors and other fixtures and fittings; cleaning of internal windows (using ladders where required), litter picking, graffiti removal, carpet cleaning and erecting signs and notice boards when required. Carry out all work instructions in such a manner as to complete each job to a high standard in accordance with cleaning specification/Scope of works and all Health and Safety requirements. Complete Fire Risk Assessments, alarms and emergency lighting in line with the scheduled programme for Communal Areas and advise any changes or defects as they arise. Organise workload in such a way as to ensure maximum efficiency and effectiveness using all resources available to them. Ensure all materials are available before starting works and all materials are used according to their design. Vehicle stock kept current and stocked accordingly. Maintain accurate records relating to use of materials, fuel, time spent on all works; and to complete appropriate work tickets, time sheets, stores requisitions, and other paperwork as required by management. Ensure all plant, equipment, vehicles, tools and stores in their charge are kept safe, secure and serviceable at all times. Requirements: Demonstrable experience of working in a similar role within a Housing organisation/ cleaning position. Knowledge and understanding of the range of practical and technical issues relevant to the provision of carrying out communal cleaning. Knowledge and skills in the use of chemicals and mechanical devices associated with cleaning operations. Current holder of a full UK driving Licence. To apply, please attach a copy of your CV
Are you an Electrician, seeking your next permanent job? Based around the Bracknell area, my client has an immediate opportunity for an Electrician to join their Property Services Team on a permanent basis. The successful applicant will undertake safe electrical works (repairs, installations, servicing, and inspection & testing) competently and effectively across the housing stock. Responsibilities: Undertake safe electrical works on time within given priorities to the highest standard possible, striving for repairs to be a first-time fix whilst remaining compliant. Effectively identify and repair faults, rewire domestic electrical systems. Ensure that all works comply with relevant health and safety legislation, policies, and procedures in accordance with the BS7671 - the performance of the duties of the post. To include appropriate use of equipment and PPE. Set out jobs from drawings and specifications to establish the requirements of the project and requisition the necessary installation materials and ensure compliance and test systems. As required, to provide electrical expertise to the planned team which involves the delivery of complete electrical works to occupied or non-occupied properties, including bathroom, kitchen works, and full property rewires. To cover out of hours emergency call out in accordance with the departmental rota to attend to emergencies out of hours when required. To maintain the company vehicle in good condition, carry out regular vehicle safety checks reporting any defects promptly to the fleet manager. Requirements: Qualifications to include City & Guilds 2391, City & Guilds 2360 Parts 1 and 2 or 2351 or 2330 levels 2 and 3 or approved equivalent or NVQ level 3 in Electrical Installation Work or approved equivalent Previously a registered apprentice or undergone some equivalent method training and have had adequate practical training in electrical installation work. Demonstrates practical knowledge and competence working as an electrician in the current edition of BS:7671 and inspection, testing and commissioning of installations City & Guilds 2394 or 2395 in initial verification, certification, periodic inspection & testing of electrical installations or approved equivalent (Desirable) Full Driving licence This role is subject to a basic DBS check. To apply, please attach a copy of your CV
Oct 07, 2025
Full time
Are you an Electrician, seeking your next permanent job? Based around the Bracknell area, my client has an immediate opportunity for an Electrician to join their Property Services Team on a permanent basis. The successful applicant will undertake safe electrical works (repairs, installations, servicing, and inspection & testing) competently and effectively across the housing stock. Responsibilities: Undertake safe electrical works on time within given priorities to the highest standard possible, striving for repairs to be a first-time fix whilst remaining compliant. Effectively identify and repair faults, rewire domestic electrical systems. Ensure that all works comply with relevant health and safety legislation, policies, and procedures in accordance with the BS7671 - the performance of the duties of the post. To include appropriate use of equipment and PPE. Set out jobs from drawings and specifications to establish the requirements of the project and requisition the necessary installation materials and ensure compliance and test systems. As required, to provide electrical expertise to the planned team which involves the delivery of complete electrical works to occupied or non-occupied properties, including bathroom, kitchen works, and full property rewires. To cover out of hours emergency call out in accordance with the departmental rota to attend to emergencies out of hours when required. To maintain the company vehicle in good condition, carry out regular vehicle safety checks reporting any defects promptly to the fleet manager. Requirements: Qualifications to include City & Guilds 2391, City & Guilds 2360 Parts 1 and 2 or 2351 or 2330 levels 2 and 3 or approved equivalent or NVQ level 3 in Electrical Installation Work or approved equivalent Previously a registered apprentice or undergone some equivalent method training and have had adequate practical training in electrical installation work. Demonstrates practical knowledge and competence working as an electrician in the current edition of BS:7671 and inspection, testing and commissioning of installations City & Guilds 2394 or 2395 in initial verification, certification, periodic inspection & testing of electrical installations or approved equivalent (Desirable) Full Driving licence This role is subject to a basic DBS check. To apply, please attach a copy of your CV
Are you a Disrepair Surveyor, looking to take your next step into a Senior role? My client has an immediate opportunity for a Senior Disrepair Surveyor to join their Property Services Team on a permanent basis. The successful applicant will be the technical expert, providing inspection reports and solutions to problems and defects. Responsibilities: Be the technical expert alongside the Disrepair Surveying Manager providing advice and support to colleagues and other teams Provide full technical support to legal department in respect of disrepair or legal claims received. Attend court as a subject matter expert witness should a claim get to court Provide technical support to a variety of multi-disciplined projects which are delivered by our in-house teams and external approved contractors ensuring the business maintains compliance with its statutory obligations and meets its customer expectations. Inspect and assess any repair requests and defects where an immediate repair may not be appropriate, and technical advice is required to identify and advise on appropriate solutions. Investigate technical defects or cases of disrepair as required, to include inspection of the property and provide written Housing Conditions reports as appropriate. Provide technical maintenance advice to support business decisions, including liaising with operations managers, supervisors, trade staff, sub-contractors, external contractors or consultants. Obtain quotations (when required) for repairs and/or specialist works from sub-contractors keeping aligned to Financial regulations. Technical approval of Disabled Facility Grant applications and the associated works, including progress and post inspection of site and completed works. Carry out property inspections to assess component replacement dates and advice regarding inclusion of works within Planned Maintenance Programmes. Requirements: Chartered status (MRICS) Degree in Building Surveying or related discipline Proven experience in property surveying, asset management, or building consultancy Strong knowledge of UK building regulations, construction standards, and health & safety legislation To apply, please attach a copy of your CV
Oct 07, 2025
Full time
Are you a Disrepair Surveyor, looking to take your next step into a Senior role? My client has an immediate opportunity for a Senior Disrepair Surveyor to join their Property Services Team on a permanent basis. The successful applicant will be the technical expert, providing inspection reports and solutions to problems and defects. Responsibilities: Be the technical expert alongside the Disrepair Surveying Manager providing advice and support to colleagues and other teams Provide full technical support to legal department in respect of disrepair or legal claims received. Attend court as a subject matter expert witness should a claim get to court Provide technical support to a variety of multi-disciplined projects which are delivered by our in-house teams and external approved contractors ensuring the business maintains compliance with its statutory obligations and meets its customer expectations. Inspect and assess any repair requests and defects where an immediate repair may not be appropriate, and technical advice is required to identify and advise on appropriate solutions. Investigate technical defects or cases of disrepair as required, to include inspection of the property and provide written Housing Conditions reports as appropriate. Provide technical maintenance advice to support business decisions, including liaising with operations managers, supervisors, trade staff, sub-contractors, external contractors or consultants. Obtain quotations (when required) for repairs and/or specialist works from sub-contractors keeping aligned to Financial regulations. Technical approval of Disabled Facility Grant applications and the associated works, including progress and post inspection of site and completed works. Carry out property inspections to assess component replacement dates and advice regarding inclusion of works within Planned Maintenance Programmes. Requirements: Chartered status (MRICS) Degree in Building Surveying or related discipline Proven experience in property surveying, asset management, or building consultancy Strong knowledge of UK building regulations, construction standards, and health & safety legislation To apply, please attach a copy of your CV
Leasehold Officer Permanent Eastleigh up to £36,986 per annum We are working with a Social Housing provider based in Hampshire for 2 experienced Leasehold Officers to join them on a permanent basis. You will be managing a portfolio of leasehold, freehold and shared ownership properties throughout Hampshire. You will be responsible for scrutinising and managing service charge enquiries, investigating and finding solutions to lease breaches, dealing with lease extensions in conjunction with the legal team and being the point of contact for lease specific enquiries and processes You should have a strong working knowledge and experience of leasehold and shared ownership products, an understanding of the relevant legislation, in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2002 For further information about this role, please contact specialist Social Housing recruiter, Mark Grove, on (phone number removed) or apply via this site.
Oct 07, 2025
Full time
Leasehold Officer Permanent Eastleigh up to £36,986 per annum We are working with a Social Housing provider based in Hampshire for 2 experienced Leasehold Officers to join them on a permanent basis. You will be managing a portfolio of leasehold, freehold and shared ownership properties throughout Hampshire. You will be responsible for scrutinising and managing service charge enquiries, investigating and finding solutions to lease breaches, dealing with lease extensions in conjunction with the legal team and being the point of contact for lease specific enquiries and processes You should have a strong working knowledge and experience of leasehold and shared ownership products, an understanding of the relevant legislation, in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2002 For further information about this role, please contact specialist Social Housing recruiter, Mark Grove, on (phone number removed) or apply via this site.
Assistant Leasehold Officer Permanent Eastleigh £26,835 per annum We are recruiting for an Assistant Leasehold Officer with knowledge and experience of applying Leasehold law relating to Section 20 and QLTA consultations, assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges. You will be responsible for supporting and deputising for the Leasehold Officers, acting as the first point of contact for customers, dealing with enquiries and offering advice on leasehold matters You will be managing and oversee the processing of consents and applications in line with lease agreements, offering advice where applicable. You will be the point of contact for all QLTA and Section 20 consultations, producing the documentation in line with government legislation. You should have a strong working knowledge of leasehold and shared ownership products and an understanding of relevant legislation including the Commonhold and Leasehold Reform Act 2002 and Landlord and Tenant Act For further information about this role, please contact specialist Social Housing recruiter, Mark Grove, on (phone number removed) or apply via this site
Oct 07, 2025
Full time
Assistant Leasehold Officer Permanent Eastleigh £26,835 per annum We are recruiting for an Assistant Leasehold Officer with knowledge and experience of applying Leasehold law relating to Section 20 and QLTA consultations, assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges. You will be responsible for supporting and deputising for the Leasehold Officers, acting as the first point of contact for customers, dealing with enquiries and offering advice on leasehold matters You will be managing and oversee the processing of consents and applications in line with lease agreements, offering advice where applicable. You will be the point of contact for all QLTA and Section 20 consultations, producing the documentation in line with government legislation. You should have a strong working knowledge of leasehold and shared ownership products and an understanding of relevant legislation including the Commonhold and Leasehold Reform Act 2002 and Landlord and Tenant Act For further information about this role, please contact specialist Social Housing recruiter, Mark Grove, on (phone number removed) or apply via this site
Are you a HR Business Partner, seeking your next contract with a large Local Authority? My client has an immediate opportunity for a HR Business Partner to support delivery of the Local Authorities people strategy on an interim basis. The successful applicant will balance their role as strategic advisor and member of the Senior Management Team to a specific service. Responsibilities: Contribute to the strategic management as an extended member of the Senior Management Team to an allocated Directorate / Service, ensuring that people related issues are considered in the design and delivery of services. Partner with senior leaders to develop, implement, and embed HR strategies that support long-term goals, drive organisational performance and ensures financial sustainability. Lead initiatives around the design and delivery of restructuring, workforce planning, and transformation to ensure organisational agility and scalability. Collaborate on succession planning, leadership development, and talent acquisition strategies to build a robust talent pipeline and support a culture of growing our own. Drive performance management processes and support capability building across teams. Commission and interpret HR analytics to inform evidence-based decisions, identify trends, and recommend proactive solutions. Provide guidance on complex employee relations issues, ensuring compliance and mitigating risk in line with council policies, employment law and best practice to deliver innovative people solutions. To provide coaching and risk-based advice and support to senior managers and leaders, enabling and empowering them to make informed decisions while ensuring their accountability for decisions. To network and build positive relationships with key stakeholders and external partners. To develop and maintain excellent trade union relationships, particularly regarding HR change and cultural development. To ensure EDI is integral to the work of the function and adheres to all legal and mandatory requirements. To chair working groups as requested, ensuring the needs of the department on a particular issue are clearly articulated and considered as appropriate. Requirements: Significant leadership experience in HR Management within a local authority or complex public sector environment. Strong track record of leading HR teams, improving performance, and embedding robust service standards and SLAs. Experience of delivering transformation and process improvements in HR Operations, ideally in a unionised environment. Demonstrable experience of workforce resource analysis and capacity planning, including the application of technology to enhance efficiency. Strong stakeholder management and communication skills, with the ability to engage and reassure at all levels. Understanding of audit and compliance requirements within public sector HR operations. To apply, please forward a copy of your CV
Oct 03, 2025
Contractor
Are you a HR Business Partner, seeking your next contract with a large Local Authority? My client has an immediate opportunity for a HR Business Partner to support delivery of the Local Authorities people strategy on an interim basis. The successful applicant will balance their role as strategic advisor and member of the Senior Management Team to a specific service. Responsibilities: Contribute to the strategic management as an extended member of the Senior Management Team to an allocated Directorate / Service, ensuring that people related issues are considered in the design and delivery of services. Partner with senior leaders to develop, implement, and embed HR strategies that support long-term goals, drive organisational performance and ensures financial sustainability. Lead initiatives around the design and delivery of restructuring, workforce planning, and transformation to ensure organisational agility and scalability. Collaborate on succession planning, leadership development, and talent acquisition strategies to build a robust talent pipeline and support a culture of growing our own. Drive performance management processes and support capability building across teams. Commission and interpret HR analytics to inform evidence-based decisions, identify trends, and recommend proactive solutions. Provide guidance on complex employee relations issues, ensuring compliance and mitigating risk in line with council policies, employment law and best practice to deliver innovative people solutions. To provide coaching and risk-based advice and support to senior managers and leaders, enabling and empowering them to make informed decisions while ensuring their accountability for decisions. To network and build positive relationships with key stakeholders and external partners. To develop and maintain excellent trade union relationships, particularly regarding HR change and cultural development. To ensure EDI is integral to the work of the function and adheres to all legal and mandatory requirements. To chair working groups as requested, ensuring the needs of the department on a particular issue are clearly articulated and considered as appropriate. Requirements: Significant leadership experience in HR Management within a local authority or complex public sector environment. Strong track record of leading HR teams, improving performance, and embedding robust service standards and SLAs. Experience of delivering transformation and process improvements in HR Operations, ideally in a unionised environment. Demonstrable experience of workforce resource analysis and capacity planning, including the application of technology to enhance efficiency. Strong stakeholder management and communication skills, with the ability to engage and reassure at all levels. Understanding of audit and compliance requirements within public sector HR operations. To apply, please forward a copy of your CV
Are you an experienced HR professional, seeking your next contract within a large Local Authority? My client has an immediate opportunity for a HR Operations Manager to join the team on an interim basis. The successful applicant will provide immediate leadership to the HR Operations team, establish performance standards and KPIs, deliver a clear HR Operations service offer, and drive improvement initiatives. Responsibilities: Lead, support, and develop the HR Team Leader and their team to ensure capability, accountability, and high-quality service delivery. Integrate the Assistant HR Business Partners into the HR Shared Service Centre model. Rapidly establish and implement KPIs and Service Standards (SLAs) for HR Operations. Communicate service standards and the HR Ops service offer clearly to key stakeholders, ensuring transparency and accountability. Deliver consistent, timely, and customer-focused HR operational support across the employee lifecycle. Partner with the HR Data & Insights team to design and deliver performance reporting mechanisms, including demand management, prioritisation, and team workload allocation. Strengthen HR data integrity, reporting, and analytics to inform operational and strategic decision-making. Own and deliver the HR Operations improvement plan, ensuring recommendations from Business Transformation and audit reviews are implemented effectively. Develop, implement, and refine HR templates, procedures, and systems to improve efficiency, compliance, and scalability. Investigate opportunities for AI and other digital tools to enhance efficiency, scalability, and job enrichment. Build strong relationships with managers, staff, trade unions, and corporate leaders to ensure HR services are trusted, transparent, and aligned to organisational needs. Requirements: Significant leadership experience in HR Operations or Shared Services within a local authority or complex public sector environment. Strong track record of leading HR teams, improving performance, and embedding robust service standards and SLAs. Experience of delivering transformation and process improvements in HR Operations, ideally in a unionised environment. Demonstrable experience of workforce resource analysis and capacity planning, including the application of technology to enhance efficiency. Strong stakeholder management and communication skills, with the ability to engage and reassure at all levels. Understanding of audit and compliance requirements within public sector HR operations. To apply, please forward a copy of your CV
Oct 03, 2025
Contractor
Are you an experienced HR professional, seeking your next contract within a large Local Authority? My client has an immediate opportunity for a HR Operations Manager to join the team on an interim basis. The successful applicant will provide immediate leadership to the HR Operations team, establish performance standards and KPIs, deliver a clear HR Operations service offer, and drive improvement initiatives. Responsibilities: Lead, support, and develop the HR Team Leader and their team to ensure capability, accountability, and high-quality service delivery. Integrate the Assistant HR Business Partners into the HR Shared Service Centre model. Rapidly establish and implement KPIs and Service Standards (SLAs) for HR Operations. Communicate service standards and the HR Ops service offer clearly to key stakeholders, ensuring transparency and accountability. Deliver consistent, timely, and customer-focused HR operational support across the employee lifecycle. Partner with the HR Data & Insights team to design and deliver performance reporting mechanisms, including demand management, prioritisation, and team workload allocation. Strengthen HR data integrity, reporting, and analytics to inform operational and strategic decision-making. Own and deliver the HR Operations improvement plan, ensuring recommendations from Business Transformation and audit reviews are implemented effectively. Develop, implement, and refine HR templates, procedures, and systems to improve efficiency, compliance, and scalability. Investigate opportunities for AI and other digital tools to enhance efficiency, scalability, and job enrichment. Build strong relationships with managers, staff, trade unions, and corporate leaders to ensure HR services are trusted, transparent, and aligned to organisational needs. Requirements: Significant leadership experience in HR Operations or Shared Services within a local authority or complex public sector environment. Strong track record of leading HR teams, improving performance, and embedding robust service standards and SLAs. Experience of delivering transformation and process improvements in HR Operations, ideally in a unionised environment. Demonstrable experience of workforce resource analysis and capacity planning, including the application of technology to enhance efficiency. Strong stakeholder management and communication skills, with the ability to engage and reassure at all levels. Understanding of audit and compliance requirements within public sector HR operations. To apply, please forward a copy of your CV