Ongo Recruitment

Housekeeping Support x2 Role Title: Housekeeper Location: Scunthorpe Pay: £12.21 £12.41 per hour (DOE) Role Type: Temporary, Part-Time Start Date: Immediate Duration: 4-6 weeks (with possible extension) Hours: Flexible shifts across 7 days typically between 9:00am and 3:00pm We are looking for two dedicated Housekeepers to join our client s team, helping provide a safe, clean, and welcoming environment for those in need of accommodation. This is a rewarding role where your work will have a direct impact on the lives of vulnerable individuals. Key Responsibilities Carry out routine housekeeping duties across rooms and communal areas Support property turnarounds between placements, including bedding and toiletries Report any maintenance or safeguarding concerns promptly Work closely with the reception/front desk team Ensure a clean, safe, and dignified environment for residents Requirements Prior housekeeping, cleaning or accommodation-based experience (essential) Reliable, respectful, and able to work independently Enhanced DBS preferred (or willingness to obtain one) Why Join Us? 2 positions available Flexible daytime shifts across 7 days Typical hours: 9:00am 3:00pm, Wednesdays Opportunity for extension Make a genuine difference in a supportive environment Apply Now! Be part of a team that helps create a safe and welcoming space send us your application today!

Job Title: Neighbourhood Officer (Temporary to end June 2026) Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 pro rata Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region. Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS SUNDAY 14 DECEMBER INTERVIEWS TO BE HELD MONDAY 22 DECEMBER We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist

Job Title: Neighbourhood Services Operative Salary: £23,936 Overall Purpose of Job To provide a high quality and customer focused neighbourhood based service to tenants, ensuring that internal and external communal areas are maintained to the agreed Neighbourhood Standard. To undertake minor repairs, general maintenance and environmental projects. FULL UK MANUAL DRIVING LICENCE REQUIRED Benefits of working with Ongo include: 30 days paid holiday plus bank holidays and your birthday off Exceptional leave 15 hours per year paid volunteering Annual pay review Free parking (pass provided) No sick days voucher 9.5% pension contribution (Aviva) 3x salary life assurance policy Enhanced maternity/paternity pay Simply Health package (including Pro-counselling for family members) Housing Perks Agile working Home working equipment provided Local gym discounts Discounts at Costa and Starbucks (town centre) Car lease scheme Main Responsibilities To ensure all communal areas and estates are kept free of hazards and minimise the risk to any person by undertaking regular checks of neighbourhoods and communal areas, including fire alarm checks and snow/ice clearance. To be responsible for the categorising the risks and hazards found, deciding the timescale for remedial action and ensuring the completion of the work. To carry out jobs for our tenants in accordance with company policies and procedures and H&S legislation. These tasks can include, but are not limited to; general maintenance, painting & decorating, gardening tasks, environmental project delivery & moving/delivering an assortment of materials. To programme and provide things such has replacement fobs to our tenants and master fobs to Ongo staff within the agreed timescales. To continually assess the neighbourhoods for remedial works including remedial works to trees, paths, fencing and communal areas. To have regular contact and communicate effectively with tenants and maintain a visible neighbourhood based service that meets the needs of our tenants and achieves its targets and objectives. To coach. Mentor and supervise apprentices, volunteers and those on work experience as required. To highlight and carry out neighbourhood based services to improve the appearance of them and local environments. To undertake initial investigations into neighbourhood based tenancy breaches as required and provide photographic evidence and comprehensive reports to other colleagues. To provide assistance at any community development events hosted by Ongo as required. To work with other Ongo teams and external agencies to find solutions to neighbourhood based problems. To assist with the management of other neighbourhood based services such as grounds maintenance and undertake minor repairs if appropriate. Ensure the cleanliness, security & safety of internal communal areas to an agreed standard and timescales. Under the direction of the Neighbourhood Services Supervisors and Team Leaders ensure that specification requirements are met, this includes; Cleaning, disinfecting halls, landings and other publicly used internal areas. Sweeping and litter-picking, bin disinfecting and emptying Mopping / vacuuming of floors, stairs, landings and walkways, work-surfaces. Removal of ingrained dirt from all surfaces. Periodic deep cleaning of communal areas to an agreed frequency. Provide cleaning services to Ongo facilities, buildings & properties in line with contract specification requirements. To carry daily vehicle and equipment checks and ensure that they meet all legislative requirements. Be responsible for tools & equipment. Neighbourhood Operatives may be required to work outside normal office hours, at weekends and on Bank Holidays to provide support to tenants, and to ensure that designated footpaths are kept clear of snow and ice. They may also be required to support community events outside normal office hours. In these situations, the operative will be paid or given time in lieu, and we will endeavour to give as much notice as possible in instances where these situations arise. To undertake any other duties and responsibilities commensurate to the grading of the post as considered appropriate by management. Knowledge, Skill & Experience Required Health and Safety & COSHH awareness. Ability to carry out a range of skilled repairs and general maintenance work. Experience of caretaking, cleaning, repairs or others relevant to the area of work Partnership working with a variety of different people and organisations. Ability to use ICT systems including, Microsoft outlook, databases and the use of IPads etc. Ability to organise own workload and possess effective time management skills. Physically fit. Full clean driving licence. Effective communication skills. Working as part of a team, as well as on an individual basis. Previous experience of either a trade or handy van role. Experience of using various hand tools. Have the ability to work with individuals from varying backgrounds and be able to communicate difficult decisions in a caring consistent manner. Be able to develop and deliver coaching and training to meet needs of individuals. Able to supervise others as required. Ability to work flexibly, including evening/weekend working. CLOSING DATE FOR APLICATIONS NOON FRIDAY 12 DECEMBER 2025 INTERVIEWS WILL BE HELD THURSDAY 18 DECEMBER 2025 Previous applicants need not apply We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist

Job Title: Plumber Team: Maintenance Service: Responsible to: Maintenance manager Job Summary To carry Out a range plumbing tasks that may be both routine and non-routine in nature, including, small maintenance tasks, in both occupied & empty homes. We offer all our employees a great package of benefits, including: Competitive salary £33,657.94 which is bench marked against other employers Enrolment onour Aviva pension scheme (9.5% employer contribution) 30 days holiday (plus extra days off for Bank Holidays/Birthdays) Health care scheme Enhanced maternity/paternity pay Continual professional development including management development. A dedicated health and wellbeing programme (access to a variety of support and free benefits) Time out of work to carry out volunteer opportunities Main Responsibilities To carry out repairs by fault finding plumbing systems and appliances To keep accurate logs of work undertaken and materials used To install / repair / replace domestic plumbing systems and appliances, including but not limited to: Installing and maintaining sinks and basins Installing and maintaining showers, baths and wet rooms Installing and maintaining wc s Design, install and maintaining pipework and waste pipework systems To replace and carry out repairs to hot and cold water systems, sanitary ware and drainage systems. To service and repair waste water systems such as shower waste pumps To inspect and identify works required and to arrange for information to be passed to the relevant line manager or Works Planner To undertake on site supervision of apprentices & volunteers. Undertake minor repairs works and general maintenance including multi skilled tasks as set out by the organisation To use modern systems, technology and devices to keep accurate data of work undertaken, materials used and time allocation. To identify from inspection, materials required to carry out repair or installation to the required standard To ensure the safe handling and storage of all plant and equipment, including regular checks for road worthiness on vehicles for which you are responsible. To undertake all work in accordance with Health and Safety policy statements and safe working practices The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Working off scaffolding, platforms, stilts as required to complete the required task Loading and unloading materials and components form vehicle Work in an agile manner to ensure best service for customer. Liaison with tenants with regard to their expectations. Carry out all required face to face training and regular E Learning updates Day to day repairs that are pre planned or emergency to the timescales agreed with customers. To find effective solutions to a range of repair issues in the course of carrying out the daily activities. In liaison with Maintenance Manager, identify the resource requirements in relation to workload Skills, Competence, Experience Required NVQ level 2 or equivalent qualification. Experience of property repairs and maintenance work Knowledge in the use and maintenance of plant and machinery relevant to the trade Experience in carrying out relevant installations, repairs and servicing in occupied and empty properties. Knowledge of Health and Safety at Work practices Full Driving Licence Basic IT skills Ability to carry out dynamic risk assessments Understanding of COSHH regulations Customer Care orientated and dedicated to the provision of a high quality service Ability to have difficult conversations with customers CLOSING DATE FOR APPLICATIONS IS SUNDAY 19 OCTOBER We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist