Rotherwood

Customer Contact Administrator (Temporary) About the Role Our client is seeking a customer-focused Customer Contact Administrator to support their Operations team during the implementation of a new digital system. This role is ideal for someone who enjoys speaking with customers, thrives in a fast-paced environment, and can provide a professional and reassuring service during a busy transition period. Alongside handling inbound enquiries, you'll also support with administrative tasks. Key Responsibilities Answer incoming customer telephone calls promptly and professionally. Act as the first point of contact for customers requiring support with digital account registration and online services. Provide clear, accurate information regarding products, services and system changes. Resolve general customer enquiries or transfer calls to the appropriate department where required. Accurately record customer interactions on internal systems. Escalate complex enquiries or customer concerns when appropriate. Deliver excellent customer service, particularly when supporting customers experiencing delays or technical issues. Assist the wider team in managing increased call volumes during a major system implementation. Ensure customer information is handled securely and confidentially. Follow company policies, regulatory requirements and data protection legislation. Log customer complaints or dissatisfaction in line with procedures. Undertake any other duties consistent with the role. What We're Looking For Previous customer service experience, ideally within a telephone-based or contact centre environment. Excellent communication and listening skills. Professional and friendly telephone manner. Strong organisational skills with excellent attention to detail. Confident IT skills and the ability to use multiple systems simultaneously. Ability to remain calm under pressure and adapt to changing priorities. A positive, flexible and team-oriented attitude. Interested & immediately available? Apply Today!

Location: Keighley Salary: 70,000 - 90,000 per annum (DOE) Hours: Full Time Rotherwood Recruitment are delighted to be recruiting for an experienced Nursing Home Manager on behalf of a well-established care provider in Keighley . This is an exciting opportunity for a passionate and motivated leader to oversee the day-to-day management of a nursing home, ensuring the delivery of exceptional, person-centred care while driving continuous improvement and maintaining regulatory excellence. We're looking for an experienced manager who can inspire a dedicated team, build strong relationships with residents and families, and lead the service towards achieving the highest standards of care. The Role As the Nursing Home Manager, you will take overall responsibility for the operational and clinical management of the service. You will lead and develop your team, ensure compliance with CQC regulations, manage budgets and resources effectively, and create a positive environment where residents receive outstanding care. Key Responsibilities Lead the overall management and performance of the nursing home. Ensure the delivery of safe, high-quality, person-centred care. Maintain full compliance with CQC regulations and quality standards. Drive continuous improvement and prepare for CQC inspections. Lead, motivate and develop multidisciplinary teams. Oversee staffing, recruitment, training and workforce planning. Manage budgets and ensure the effective use of resources. Monitor clinical governance, quality assurance and risk management. Ensure care plans are regularly reviewed and reflect residents' individual needs. Build positive relationships with residents, families, healthcare professionals and commissioners. Promote a positive culture focused on dignity, respect and exceptional care. Ensure safeguarding, health and safety and infection prevention procedures are followed at all times. What We're Looking For Previous experience managing or deputising within a nursing home is essential . Proven experience achieving and maintaining CQC compliance. Strong leadership and people management skills. Commercial awareness with experience managing budgets and occupancy. Excellent communication and relationship-building skills. A passion for delivering outstanding, person-centred care. NMC Registration (RGN, RMN or RNLD) is desirable. Level 5 Diploma in Leadership for Adult Care (or willingness to work towards) is desirable. Enhanced DBS and satisfactory employment references. What's on Offer 70,000 - 90,000 per annum , dependent on experience. Performance-related bonus scheme. Generous annual leave entitlement. Company pension. Private medical insurance. Health and wellbeing programme. Free on-site parking. Ongoing professional development and leadership training. Supportive senior management team with opportunities for career progression. If you're an experienced Nursing Home Manager looking for your next leadership opportunity and are passionate about delivering exceptional care, we'd love to hear from you.

Location: Nelson Pay: 12.71 per hour Hours: Ad Hoc / Flexible Shifts Rotherwood Recruitment are currently recruiting Children's Support Workers to join a brand-new children's residential home in Nelson . This is an exciting opportunity to be part of a new service supporting children and young people in a safe, nurturing and therapeutic environment. We're looking for experienced, resilient and compassionate individuals who are passionate about making a lasting difference to the lives of children with complex needs. The Role As a Children's Support Worker, you will provide high-quality care and support to children and young people who may display challenging behaviours, experience mental health difficulties and have experienced trauma, including those who have previously lived in foster care or other care settings. You'll play a vital role in helping each child feel safe, valued and supported while promoting their emotional wellbeing, independence and personal development. Key Responsibilities Provide high-quality, child-centred care and support. Build positive, trusting relationships while maintaining professional boundaries. Support children who display challenging behaviour using positive behaviour support strategies. Promote emotional wellbeing and resilience through a therapeutic approach. Help children develop independence and essential life skills. Follow individual care plans, behaviour support plans and risk assessments. Safeguard children and report any concerns in line with policies and procedures. Support children to attend education, appointments and community activities. Complete accurate daily records, incident reports and handovers. Work collaboratively with social workers, education providers and other professionals. Promote a safe, stable and nurturing home environment. Follow all health and safety, fire safety and safeguarding procedures at all times. What We're Looking For Previous experience working within a children's residential home or supporting children and young people is essential . Experience supporting children with challenging behaviour, trauma and mental health needs. Understanding of safeguarding and child protection. Ability to remain calm, patient and resilient in challenging situations. Excellent communication and teamwork skills. Flexible to work ad hoc shifts, including evenings and weekends. A caring, reliable and child-focused approach. What's on Offer 12.71 per hour. Flexible ad hoc shifts to fit around your availability. Opportunity to work within a brand-new children's home. Ongoing support from Rotherwood Recruitment. Excellent opportunity to gain further experience within children's residential care. A rewarding role where you can positively impact the lives of vulnerable children and young people. If you're passionate about helping children reach their full potential and have the experience to provide high-quality residential support, we'd love to hear from you.

Location: Oldham Pay: 12.71 per hour Hours: Full-Time, Part-Time & Ad Hoc Opportunities Available Rotherwood Recruitment are excited to be recruiting Support Workers for a brand-new supported accommodation service opening in Oldham , supporting young people aged 16-18 as they prepare for independent living. This is a rewarding opportunity for experienced support workers who are passionate about helping young people overcome challenges, develop life skills and achieve positive outcomes. The Role You will provide high-quality support to both male and female young people with a range of complex needs, helping them develop independence while ensuring their safety and wellbeing. The young people you will support may present with challenging behaviours, mental health needs and a history of absconding, so you must be confident working within clear boundaries and following safeguarding procedures at all times. This role requires someone who is firm but fair , able to build positive relationships while maintaining professional boundaries and consistently following policies and procedures. Key Responsibilities Provide person-centred support to young people aged 16-18. Build positive, trusting relationships while maintaining professional boundaries. Promote independence and develop daily living skills. Support young people with emotional wellbeing and mental health needs. Respond appropriately to challenging behaviours using positive behaviour support techniques. Follow missing from home and absconding procedures where required. Maintain a safe environment by adhering to fire safety, health and safety and safeguarding procedures. Complete accurate daily records, incident reports and handovers. Encourage engagement with education, employment and training opportunities. Support young people to attend appointments and access local services. Work closely with external professionals and multi-agency teams. Promote equality, dignity and respect at all times. Follow care plans, risk assessments and organisational policies. Contribute to creating a safe, stable and supportive home environment. What We're Looking For Previous experience supporting young people aged 16-18 is essential . Experience working with challenging behaviour and mental health. Knowledge of safeguarding children and young people. Confidence managing difficult situations calmly and professionally. Strong communication and teamwork skills. Ability to remain resilient under pressure. Flexible approach to shifts, including weekends where required. What's on Offer 12.71 per hour. Full-time, part-time and ad hoc opportunities available. Permanent positions available. Opportunity to join a brand-new service from the beginning. Ongoing training and career development. Supportive management team. Rewarding role where you can make a genuine difference to young people's lives. If you're passionate about supporting young people to achieve independence and have the experience to work within a fast-paced supported accommodation setting, we'd love to hear from you.

Member Services Representative Contract: Temporary Our client is seeking temporary staff to support a new project within their growing team, covering all aspects of customer service and administrative duties. This is an excellent opportunity for individuals with strong communication and organisational skills who enjoy working in a fast-paced, customer-focused environment. Key Responsibilities Deliver excellent customer service by responding to customer enquiries via telephone, email and online channels. Process customer requests and administrative tasks accurately and efficiently. Manage incoming correspondence, ensuring all information is recorded and actioned appropriately. Maintain accurate customer records and update internal systems. Work collaboratively with colleagues to deliver a high-quality service and achieve team objectives. Meet agreed service levels and performance targets while maintaining attention to detail. Provide professional and empathetic support to customers, including those who may require additional assistance. Ensure all work is completed in line with company policies, procedures and regulatory requirements. Handle confidential information in accordance with data protection and information security standards. Identify and escalate queries or issues where appropriate, ensuring timely resolution. Participate in ongoing training and development to enhance knowledge, skills and performance. Interested? Apply today?

Location: Primarily Bradford, with opportunities in Keighley and Halifax Salary: £12.21 + Sleep In Allowance ( If required ) Hours: Bank flexible shifts including days, nights, weekends, sleep-ins, and emergency cover Contract: Bank (as and when required) Essential Requirements Experience working with children and young people in residential or care settings Skilled in managing challenging behaviour and crisis situations PMVA (or equivalent restraint/behaviour management) training First Aid qualification Knowledge of safeguarding, child protection, and professional boundaries Understanding of mental health and its impact on young people Flexibility to work day or night shifts, weekends, and be available for emergency cover A valid UK driving licence (preferred) The Role As a Bank Children s Residential Support Worker, you will: Provide safe, nurturing, and structured support to children and young people with complex needs Manage and de-escalate challenging behaviours using approved techniques Support children during times of crisis, ensuring their safety and wellbeing Assist with routines, education, activities, and independent living skills Respond at short notice to cover staff shortages or emergencies across Bradford, Keighley, and Halifax Work collaboratively with the permanent team to deliver high standards of care Benefits Flexible shifts to fit around your availability Supportive and experienced team environment Opportunity to make a real difference in young people s lives Compliance All offers are subject to an enhanced DBS check and satisfactory references. Apply Now If you have the skills, resilience, and flexibility to support children in residential care across Bradford, Keighley, and Halifax, apply today to join our bank team.