Rotherwood

Shift: Monday Friday, 8am-5pm We are recruiting on behalf of a growing company based in Keighley and looking for a motivated Administrator to join their friendly team on a temporary basis. This is a great opportunity for someone who enjoys a varied role and wants to learn, develop, and build long-term skills within an office environment. Key Responsibilities Inputting customer orders accurately Preparing quotations and updating records General data entry tasks Day-to-day administrative duties Managing incoming emails and phone calls professionally Supporting colleagues and contributing to smooth office operations What We re Looking For Strong Excel skills Confident using Outlook Good attention to detail and a proactive attitude Excellent communication and organisational skills Previous administration experience is ideal, but not essential - happy to train someone who is eager to learn and grow Why Join Us? Supportive team environment Opportunities for training, development, and career progression Apply today!

Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week) The Role As a Customer Service Representative , you ll be a key part of the operations team, responsible for delivering an exceptional customer experience throughout the customer journey. You ll handle a variety of enquiries, from billing and account support to scheduling appointments and providing information - ensuring each interaction is professional, efficient, and focused on first-time resolution. Key Responsibilities Handle an average of 40 inbound customer calls per day , ensuring each interaction is professional, efficient, and focused on first-time resolution. Respond to customer and client queries via phone, email, webchat, and social media in a timely and professional manner. Take ownership of each enquiry, ensuring issues are resolved fully and efficiently. Log and escalate complaints in line with company policy and timescales. Support customers with self-service tools and digital channels. Work collaboratively across teams to deliver seamless resolutions. Manage workload effectively to meet key performance targets. Provide constructive feedback on processes to help enhance the customer experience. Carry out additional operational support activities as required. About You We re looking for someone who is: Passionate about delivering exceptional customer service. An excellent communicator - professional, clear, and empathetic. Organised and able to work on their own initiative. Confident using Microsoft Office and social media platforms. A collaborative team player who thrives in a fast-paced environment. Experience & Qualifications: Minimum 2 years experience in a customer service environment. GCSEs (or equivalent) and/or NVQ Level 2 3 in Customer Service or Administration preferred. Interested? Apply now to find out more about this exciting opportunity and take the next step in your customer service career.

Location: Primarily Bradford, with opportunities in Keighley and Halifax Salary: £12.21 + Sleep In Allowance ( If required ) Hours: Bank flexible shifts including days, nights, weekends, sleep-ins, and emergency cover Contract: Bank (as and when required) Essential Requirements Experience working with children and young people in residential or care settings Skilled in managing challenging behaviour and crisis situations PMVA (or equivalent restraint/behaviour management) training First Aid qualification Knowledge of safeguarding, child protection, and professional boundaries Understanding of mental health and its impact on young people Flexibility to work day or night shifts, weekends, and be available for emergency cover A valid UK driving licence (preferred) The Role As a Bank Children s Residential Support Worker, you will: Provide safe, nurturing, and structured support to children and young people with complex needs Manage and de-escalate challenging behaviours using approved techniques Support children during times of crisis, ensuring their safety and wellbeing Assist with routines, education, activities, and independent living skills Respond at short notice to cover staff shortages or emergencies across Bradford, Keighley, and Halifax Work collaboratively with the permanent team to deliver high standards of care Benefits Flexible shifts to fit around your availability Supportive and experienced team environment Opportunity to make a real difference in young people s lives Compliance All offers are subject to an enhanced DBS check and satisfactory references. Apply Now If you have the skills, resilience, and flexibility to support children in residential care across Bradford, Keighley, and Halifax, apply today to join our bank team.