Rotherwood

Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week) The Role As a Customer Service Representative , you ll be a key part of the operations team, responsible for delivering an exceptional customer experience throughout the customer journey. You ll handle a variety of enquiries, from billing and account support to scheduling appointments and providing information - ensuring each interaction is professional, efficient, and focused on first-time resolution. Key Responsibilities Handle an average of 40 inbound customer calls per day , ensuring each interaction is professional, efficient, and focused on first-time resolution. Respond to customer and client queries via phone, email, webchat, and social media in a timely and professional manner. Take ownership of each enquiry, ensuring issues are resolved fully and efficiently. Log and escalate complaints in line with company policy and timescales. Support customers with self-service tools and digital channels. Work collaboratively across teams to deliver seamless resolutions. Manage workload effectively to meet key performance targets. Provide constructive feedback on processes to help enhance the customer experience. Carry out additional operational support activities as required. About You We re looking for someone who is: Passionate about delivering exceptional customer service. An excellent communicator - professional, clear, and empathetic. Organised and able to work on their own initiative. Confident using Microsoft Office and social media platforms. A collaborative team player who thrives in a fast-paced environment. Experience & Qualifications: Minimum 2 years experience in a customer service environment. GCSEs (or equivalent) and/or NVQ Level 2 3 in Customer Service or Administration preferred. Interested? Apply now to find out more about this exciting opportunity and take the next step in your customer service career.

Procurement Assistant Salary: 26,500 per annum Job Type: Full-time, Permanent Location: Crosshills, West Yorkshire We are working with a well-established manufacturer based in Crosshills, who are looking to appoint a Procurement Assistant to join their growing team. This is an excellent opportunity for a motivated and detail-oriented individual with previous administrative experience. Procurement experience would be advantageous, however full training can be provided for the right candidate. This role could also suit someone seeking a part-time position . The Role As Procurement Assistant, you will support the procurement function to ensure the smooth sourcing and purchasing of materials, contributing to efficient supply chain operations. Key Responsibilities Assisting with sourcing suppliers and obtaining quotations Liaising with suppliers to negotiate pricing and terms Maintaining accurate purchasing and pricing records Monitoring stock levels and supporting inventory management Providing general administrative support to the procurement team About You Strong Microsoft Office skills, particularly Excel An understanding of procurement, logistics, or supply chain processes Good negotiation and communication skills Excellent attention to detail and organisational ability Experience within the construction or manufacturing sector (desirable but not essential) Interested? Apply now!

Location: Primarily Bradford, with opportunities in Keighley and Halifax Salary: £12.21 + Sleep In Allowance ( If required ) Hours: Bank flexible shifts including days, nights, weekends, sleep-ins, and emergency cover Contract: Bank (as and when required) Essential Requirements Experience working with children and young people in residential or care settings Skilled in managing challenging behaviour and crisis situations PMVA (or equivalent restraint/behaviour management) training First Aid qualification Knowledge of safeguarding, child protection, and professional boundaries Understanding of mental health and its impact on young people Flexibility to work day or night shifts, weekends, and be available for emergency cover A valid UK driving licence (preferred) The Role As a Bank Children s Residential Support Worker, you will: Provide safe, nurturing, and structured support to children and young people with complex needs Manage and de-escalate challenging behaviours using approved techniques Support children during times of crisis, ensuring their safety and wellbeing Assist with routines, education, activities, and independent living skills Respond at short notice to cover staff shortages or emergencies across Bradford, Keighley, and Halifax Work collaboratively with the permanent team to deliver high standards of care Benefits Flexible shifts to fit around your availability Supportive and experienced team environment Opportunity to make a real difference in young people s lives Compliance All offers are subject to an enhanced DBS check and satisfactory references. Apply Now If you have the skills, resilience, and flexibility to support children in residential care across Bradford, Keighley, and Halifax, apply today to join our bank team.