Role Overview We are looking for an organised and proactive Works Coordinator to support the delivery of reactive works and small works repairs. The role involves managing incoming job requests, arranging appointments with clients and residents, scheduling engineers, ordering parts, producing quotations, and supporting invoicing through customer portals and JobWatch. Key Responsibilities Receive phone calls and emails for reactive works, log job details accurately, and progress works through to completion. Liaise with clients and residents to book appointments, confirm access arrangements, and communicate updates or changes. Schedule engineers in coordination with the wider operations team, taking account of availability, location, workload, skills, and parts requirements. Order replacement parts and materials, track supplier lead times, and ensure parts are available for agreed attendance dates. Produce quotations for small works repairs and follow-on works, ensuring information is clear and accurate. Send letters to residents advising them of upcoming works and access requirements. Support invoicing by updating customer portals and JobWatch with completion information, job notes, supporting documents, and relevant references. Maintain accurate records across internal systems, emails, portals, and shared files. Skills and Experience Experience in administration, works coordination, scheduling, helpdesk, customer service, or a similar operational role. Confident use of Microsoft Office, Outlook, and general IT systems. Knowledge of Microsoft 365 and SharePoint would be beneficial. Good standard of written communication for emails, resident letters, job updates, and client correspondence. Strong organisation skills with the ability to manage multiple jobs, appointments, and priorities at the same time. Professional telephone manner and ability to communicate effectively with clients, residents, engineers, suppliers, and internal colleagues. Experience using JobWatch, customer portals, or job management systems would be advantageous. Personal Attributes Reliable, organised, and detail-focused. Calm under pressure and able to adapt to changing priorities. Proactive approach to problem-solving and escalation. Team-focused, with a practical understanding of the need to keep engineers, clients, and residents properly informed.
Jul 03, 2026
Full time
Role Overview We are looking for an organised and proactive Works Coordinator to support the delivery of reactive works and small works repairs. The role involves managing incoming job requests, arranging appointments with clients and residents, scheduling engineers, ordering parts, producing quotations, and supporting invoicing through customer portals and JobWatch. Key Responsibilities Receive phone calls and emails for reactive works, log job details accurately, and progress works through to completion. Liaise with clients and residents to book appointments, confirm access arrangements, and communicate updates or changes. Schedule engineers in coordination with the wider operations team, taking account of availability, location, workload, skills, and parts requirements. Order replacement parts and materials, track supplier lead times, and ensure parts are available for agreed attendance dates. Produce quotations for small works repairs and follow-on works, ensuring information is clear and accurate. Send letters to residents advising them of upcoming works and access requirements. Support invoicing by updating customer portals and JobWatch with completion information, job notes, supporting documents, and relevant references. Maintain accurate records across internal systems, emails, portals, and shared files. Skills and Experience Experience in administration, works coordination, scheduling, helpdesk, customer service, or a similar operational role. Confident use of Microsoft Office, Outlook, and general IT systems. Knowledge of Microsoft 365 and SharePoint would be beneficial. Good standard of written communication for emails, resident letters, job updates, and client correspondence. Strong organisation skills with the ability to manage multiple jobs, appointments, and priorities at the same time. Professional telephone manner and ability to communicate effectively with clients, residents, engineers, suppliers, and internal colleagues. Experience using JobWatch, customer portals, or job management systems would be advantageous. Personal Attributes Reliable, organised, and detail-focused. Calm under pressure and able to adapt to changing priorities. Proactive approach to problem-solving and escalation. Team-focused, with a practical understanding of the need to keep engineers, clients, and residents properly informed.
Fire & Security Role: Are you a Fire and Security Service and small works engineer working with Intruder, CCTV, Access Control Systems and Fire Alarms? Paying up to 40k basic salary What can you expect as an employee: Vibrant company with a strong culture of training and development, a very nice environment to build a career. £38-£40k basic salary Over time and Call out rota 29 days including BH Extensive proactive training on any necessary training needs Company vehicle Other Benefits The ideal candidate would have: Experience of servicing, small works and fault-finding on Intruder, CCTV, Access Control, and Fire Alarm Systems. We are looking for a permanent employed engineer. Servicing of Security and Fire Alarm Systems Strong ability to fault find Experience of EAS Tagging (preferred, but not essential) Qualifications: Specific Qualifications IE Gent Certified Full UK driving licence No Criminal record About the role: Service our client base by attending and completing Reactive and small works to a high standard Achieve a set target of work daily Liaise directly with the Service Coordinators with issues on site and day to day task management Report back to the sales team with any potential extra works that can be quoted for Participating in an out of hours on call rota for your area Displaying professionalism, as the face of the business in the field Working overtime to meet the needs of the business Extensive on the job training is provided Travel from your home to job sites, on a-daily-basis Visits to our office may be required (all expenses paid) Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!
Jul 02, 2026
Full time
Fire & Security Role: Are you a Fire and Security Service and small works engineer working with Intruder, CCTV, Access Control Systems and Fire Alarms? Paying up to 40k basic salary What can you expect as an employee: Vibrant company with a strong culture of training and development, a very nice environment to build a career. £38-£40k basic salary Over time and Call out rota 29 days including BH Extensive proactive training on any necessary training needs Company vehicle Other Benefits The ideal candidate would have: Experience of servicing, small works and fault-finding on Intruder, CCTV, Access Control, and Fire Alarm Systems. We are looking for a permanent employed engineer. Servicing of Security and Fire Alarm Systems Strong ability to fault find Experience of EAS Tagging (preferred, but not essential) Qualifications: Specific Qualifications IE Gent Certified Full UK driving licence No Criminal record About the role: Service our client base by attending and completing Reactive and small works to a high standard Achieve a set target of work daily Liaise directly with the Service Coordinators with issues on site and day to day task management Report back to the sales team with any potential extra works that can be quoted for Participating in an out of hours on call rota for your area Displaying professionalism, as the face of the business in the field Working overtime to meet the needs of the business Extensive on the job training is provided Travel from your home to job sites, on a-daily-basis Visits to our office may be required (all expenses paid) Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!
Job Summary - Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently. - Perform reactive service visits as required to meet contracted customer's service level agreements. - Perform planned preventive maintenance visits as required in line with contracted customers service level agreements. - Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues. - Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive maintenance reports. - Work closely with the service administration and engineering teams to ensure we deliver exceptional service to our clients. - To be available for standby on a call-out Rota, as required within the team. - As the business grows, manage and mentor service engineering team Skills - Strong diagnostic and problem-solving skills. - Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109). - Excellent communication and customer service skills. - Ability to work independently and as part of a team. - Good time-management skills. - Able to identify and solve problems independently. - Have a professional and positive attitude when dealing with customers. - Complete detailed work reports accurately and in good time. Knowledge & Experience - Proven experience maintaining and repairing security systems, such as CCTV, intruder alarms and access control. - Proven experience maintaining and repairing enterprise level systems such as LenelS2, Gallagher, C-Cure etc. - Experience with IP-based security systems, networks and security systems software applications. - Relevant industry and manufacturing training is favourable. - Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is Favourable. Role Specific - BS7858 Security Screening - Enhanced Disclosure & Barring Service (DBS) check - SC Clearance is favourable - Full, clean driving licence - Right to Work in the UK - Participate in a 24-hour emergency call out Rota system - Some work away from home Working Conditions The potential significant hazards and risks for this job are identified below. This is a guide only and not an exhaustive list - Working at height using ladders on a regular basis - Load, unload, and transfer tools and heavy materials - Work requiring hearing protection and/or respirators and masks - Regular bending, stretching, kneeling and crouching - Work with vibrating tools and machinery - Regular work outside in various weather conditions
Jul 02, 2026
Full time
Job Summary - Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently. - Perform reactive service visits as required to meet contracted customer's service level agreements. - Perform planned preventive maintenance visits as required in line with contracted customers service level agreements. - Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues. - Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive maintenance reports. - Work closely with the service administration and engineering teams to ensure we deliver exceptional service to our clients. - To be available for standby on a call-out Rota, as required within the team. - As the business grows, manage and mentor service engineering team Skills - Strong diagnostic and problem-solving skills. - Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109). - Excellent communication and customer service skills. - Ability to work independently and as part of a team. - Good time-management skills. - Able to identify and solve problems independently. - Have a professional and positive attitude when dealing with customers. - Complete detailed work reports accurately and in good time. Knowledge & Experience - Proven experience maintaining and repairing security systems, such as CCTV, intruder alarms and access control. - Proven experience maintaining and repairing enterprise level systems such as LenelS2, Gallagher, C-Cure etc. - Experience with IP-based security systems, networks and security systems software applications. - Relevant industry and manufacturing training is favourable. - Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is Favourable. Role Specific - BS7858 Security Screening - Enhanced Disclosure & Barring Service (DBS) check - SC Clearance is favourable - Full, clean driving licence - Right to Work in the UK - Participate in a 24-hour emergency call out Rota system - Some work away from home Working Conditions The potential significant hazards and risks for this job are identified below. This is a guide only and not an exhaustive list - Working at height using ladders on a regular basis - Load, unload, and transfer tools and heavy materials - Work requiring hearing protection and/or respirators and masks - Regular bending, stretching, kneeling and crouching - Work with vibrating tools and machinery - Regular work outside in various weather conditions
Customer Service Helpdesk / Coordinator Location: London Job Type: Full-Time Monday to Friday. Hybrid working with 2 days in our office near Waterloo. Monday is a mandatory office day and a day choice. About the Role We are seeking a reliable and enthusiastic Customer Service Helpdesk / Coordinator to join our growing team. This is an excellent opportunity for an organised individual with strong customer service skills who enjoys working in a fast-paced environment and providing excellent support to both customers and colleagues. The successful candidate will play a key role in coordinating customer enquiries, maintaining accurate records, and ensuring a high standard of service delivery. Key Responsibilities Handling incoming customer enquiries via telephone and email. Providing excellent customer service and resolving issues efficiently. Coordinating and scheduling works with customers and field-based staff. Maintaining accurate records and updating internal systems. Producing reports and processing information accurately. Assisting with administrative tasks and supporting the wider team. Ensuring customer requests are handled in a professional and timely manner. Working independently while also contributing positively to a team environment. Skills and Experience Required Previous customer service experience is essential. Strong numerical skills and confidence working with figures. Good knowledge of Microsoft Word and Excel. Excellent communication and organisational skills. Reliable, punctual, and professional approach to work. Ability to work independently using initiative. Strong attention to detail and problem-solving skills. A positive attitude and willingness to learn. Salesforce experience would be advantageous but is not essential, as full training will be provided.
Jun 30, 2026
Full time
Customer Service Helpdesk / Coordinator Location: London Job Type: Full-Time Monday to Friday. Hybrid working with 2 days in our office near Waterloo. Monday is a mandatory office day and a day choice. About the Role We are seeking a reliable and enthusiastic Customer Service Helpdesk / Coordinator to join our growing team. This is an excellent opportunity for an organised individual with strong customer service skills who enjoys working in a fast-paced environment and providing excellent support to both customers and colleagues. The successful candidate will play a key role in coordinating customer enquiries, maintaining accurate records, and ensuring a high standard of service delivery. Key Responsibilities Handling incoming customer enquiries via telephone and email. Providing excellent customer service and resolving issues efficiently. Coordinating and scheduling works with customers and field-based staff. Maintaining accurate records and updating internal systems. Producing reports and processing information accurately. Assisting with administrative tasks and supporting the wider team. Ensuring customer requests are handled in a professional and timely manner. Working independently while also contributing positively to a team environment. Skills and Experience Required Previous customer service experience is essential. Strong numerical skills and confidence working with figures. Good knowledge of Microsoft Word and Excel. Excellent communication and organisational skills. Reliable, punctual, and professional approach to work. Ability to work independently using initiative. Strong attention to detail and problem-solving skills. A positive attitude and willingness to learn. Salesforce experience would be advantageous but is not essential, as full training will be provided.
I am looking for Gates & Barriers Engineer Service, Install and Commissioning - if you can only do one of these, it isnt an issue Day rate is dependant on experience Must have Gate Safe or ADIA or DHF This will be a contracting role Call Ryan Harman on (phone number removed) to discuss further
Oct 07, 2025
Contractor
I am looking for Gates & Barriers Engineer Service, Install and Commissioning - if you can only do one of these, it isnt an issue Day rate is dependant on experience Must have Gate Safe or ADIA or DHF This will be a contracting role Call Ryan Harman on (phone number removed) to discuss further
ROLE SUMMARY: The Technical Programme Lead (TPL) is responsible for owning and delivering all aspects of technical solution delivery for key customers in the City of London. The TPL plays a key role in delivering the company's safety and security technology solutions and services working with the Technical Consultants to ensure customer objectives are met and exceeded. Their primary objective is to ensure that projects are completed efficiently, within budget, and according to specified deadlines, overseeing all aspects of a project, from initiation to closure, and serve as the main point of contact for stakeholders and team members. This role will report to the Operations Director - Public Services and include a programme of training and development to assist the individual as required, but also with a view to future progression and succession planning. KEY RESPONSIBILITIES: Project Planning and Initiation: Work with the customer and North team to develop solutions to address customer challenges. Define project scope, objectives, and deliverables in collaboration with stakeholders. Develop project plans, timelines, and schedules using appropriate project management tools and methodologies. Identify project resources, including personnel, budget, equipment, and materials required for successful project execution. Conduct project kick-off meetings to communicate project objectives, roles, and responsibilities to team members. Resource Management: Allocate resources effectively to ensure project tasks are completed on time and within budget. Coordinate with department managers or resource managers to secure necessary personnel for project teams. Monitor resource utilization and adjust allocations as needed to address project requirements or constraints. Risk Management: Identify potential risks and uncertainties that may impact project success. Develop risk management plans to mitigate and address identified risks. Regularly assess and monitor project risks throughout the project lifecycle, implementing contingency plans as necessary. Communication and Stakeholder Management: Serve as the primary point of contact for all project-related communications. Facilitate effective communication between stakeholders, team members, and clients throughout the project lifecycle. Provide regular project updates, progress reports, and status briefings to stakeholders and senior management. Quality Assurance: Establish quality standards and metrics for project deliverables. Monitor project progress and performance to ensure compliance with quality requirements. Conduct regular quality reviews and inspections to identify and address any deviations or deficiencies. Budget and Cost Management: Develop project budgets and cost estimates, considering resource requirements, overhead costs, and other expenses. Monitor project expenditures and track against budget allocations. Identify cost-saving opportunities and implement measures to optimize project spending. Prepare and present monthly financial reports Change Management: Manage changes to project scope, schedule, or objectives through formal change control processes. Assess the impact of proposed changes on project resources, timelines, and deliverables. Communicate changes to stakeholders and obtain necessary approvals before implementation. Team Leadership and Motivation: Provide leadership and direction to project teams, fostering a collaborative and high-performance work environment. Set clear expectations for team members and establish accountability for project tasks and deliverables. Motivate and inspire team members to achieve project goals and overcome challenges. Closure and Evaluation: Ensure successful project closure by completing all required deliverables and obtaining formal acceptance from stakeholders. Conduct post-project reviews and evaluations to assess project performance, identify lessons learned, and document best practices for future projects. Archive project documentation, including lessons learned, for future reference and knowledge sharing. Site Management & Health & Safety Assume overall responsibility for effective site management, ensuring a safe and productive working environment. Act as or oversee the role of Principal Contractor under the Construction (Design and Management) Regulations (CDM) 2015, ensuring all duties are discharged effectively. Develop and enforce site-specific health and safety plans, method statements, and risk assessments. Manage temporary works requirements, including effective compound management and site logistics. Conduct regular site inspections and audits, addressing any non-compliance promptly. Qualifications SKILLS AND EXPERIENCE: Ideally qualified to diploma level Sound understanding of network infrastructure to underpin integrated security solutions including perimeter firewalls, core switches, distribution switches, and edge switches Experience working with virtual environments such as Microsoft Hyper-V/VMWare Experienced in implementing complex integrated security systems technologies e.g., Gallagher, Genetec, Lenel, Veracity, Milestone, etc. Experience with Enterprise Grade VMS and Access Control systems such as Genetec and Milestone Experience in integrating large security systems into one single pane of glass. APM, PRINCE2 or equivalent certification essential. Proven experience managing projects of varying complexity and size, preferably in a relevant industry or domain. Strong leadership, communication, and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. Proficient in project management tools and software, such as Microsoft Project. Solid understanding of project management methodologies, such as Agile, Waterfall, or Hybrid approaches. Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Analytical mindset with the ability to identify problems, evaluate options, and implement effective solutions. Knowledge of risk management, quality assurance, and change management principles and practices. Understanding of current legislation covering safety, health, environment, and quality standards and effective compliance, including industry specific knowledge areas. Adaptability and resilience to navigate through uncertainties, setbacks, and changing project requirements. Commitment to continuous learning and professional development in the field of project management. Genetec and Gallagher certification an advantage Enhanced DBS clearance (for working in public sector environments) NPPV3 or SC clearance may be required for work in some public sector environments. Full UK driving licence.
Oct 07, 2025
Full time
ROLE SUMMARY: The Technical Programme Lead (TPL) is responsible for owning and delivering all aspects of technical solution delivery for key customers in the City of London. The TPL plays a key role in delivering the company's safety and security technology solutions and services working with the Technical Consultants to ensure customer objectives are met and exceeded. Their primary objective is to ensure that projects are completed efficiently, within budget, and according to specified deadlines, overseeing all aspects of a project, from initiation to closure, and serve as the main point of contact for stakeholders and team members. This role will report to the Operations Director - Public Services and include a programme of training and development to assist the individual as required, but also with a view to future progression and succession planning. KEY RESPONSIBILITIES: Project Planning and Initiation: Work with the customer and North team to develop solutions to address customer challenges. Define project scope, objectives, and deliverables in collaboration with stakeholders. Develop project plans, timelines, and schedules using appropriate project management tools and methodologies. Identify project resources, including personnel, budget, equipment, and materials required for successful project execution. Conduct project kick-off meetings to communicate project objectives, roles, and responsibilities to team members. Resource Management: Allocate resources effectively to ensure project tasks are completed on time and within budget. Coordinate with department managers or resource managers to secure necessary personnel for project teams. Monitor resource utilization and adjust allocations as needed to address project requirements or constraints. Risk Management: Identify potential risks and uncertainties that may impact project success. Develop risk management plans to mitigate and address identified risks. Regularly assess and monitor project risks throughout the project lifecycle, implementing contingency plans as necessary. Communication and Stakeholder Management: Serve as the primary point of contact for all project-related communications. Facilitate effective communication between stakeholders, team members, and clients throughout the project lifecycle. Provide regular project updates, progress reports, and status briefings to stakeholders and senior management. Quality Assurance: Establish quality standards and metrics for project deliverables. Monitor project progress and performance to ensure compliance with quality requirements. Conduct regular quality reviews and inspections to identify and address any deviations or deficiencies. Budget and Cost Management: Develop project budgets and cost estimates, considering resource requirements, overhead costs, and other expenses. Monitor project expenditures and track against budget allocations. Identify cost-saving opportunities and implement measures to optimize project spending. Prepare and present monthly financial reports Change Management: Manage changes to project scope, schedule, or objectives through formal change control processes. Assess the impact of proposed changes on project resources, timelines, and deliverables. Communicate changes to stakeholders and obtain necessary approvals before implementation. Team Leadership and Motivation: Provide leadership and direction to project teams, fostering a collaborative and high-performance work environment. Set clear expectations for team members and establish accountability for project tasks and deliverables. Motivate and inspire team members to achieve project goals and overcome challenges. Closure and Evaluation: Ensure successful project closure by completing all required deliverables and obtaining formal acceptance from stakeholders. Conduct post-project reviews and evaluations to assess project performance, identify lessons learned, and document best practices for future projects. Archive project documentation, including lessons learned, for future reference and knowledge sharing. Site Management & Health & Safety Assume overall responsibility for effective site management, ensuring a safe and productive working environment. Act as or oversee the role of Principal Contractor under the Construction (Design and Management) Regulations (CDM) 2015, ensuring all duties are discharged effectively. Develop and enforce site-specific health and safety plans, method statements, and risk assessments. Manage temporary works requirements, including effective compound management and site logistics. Conduct regular site inspections and audits, addressing any non-compliance promptly. Qualifications SKILLS AND EXPERIENCE: Ideally qualified to diploma level Sound understanding of network infrastructure to underpin integrated security solutions including perimeter firewalls, core switches, distribution switches, and edge switches Experience working with virtual environments such as Microsoft Hyper-V/VMWare Experienced in implementing complex integrated security systems technologies e.g., Gallagher, Genetec, Lenel, Veracity, Milestone, etc. Experience with Enterprise Grade VMS and Access Control systems such as Genetec and Milestone Experience in integrating large security systems into one single pane of glass. APM, PRINCE2 or equivalent certification essential. Proven experience managing projects of varying complexity and size, preferably in a relevant industry or domain. Strong leadership, communication, and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. Proficient in project management tools and software, such as Microsoft Project. Solid understanding of project management methodologies, such as Agile, Waterfall, or Hybrid approaches. Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Analytical mindset with the ability to identify problems, evaluate options, and implement effective solutions. Knowledge of risk management, quality assurance, and change management principles and practices. Understanding of current legislation covering safety, health, environment, and quality standards and effective compliance, including industry specific knowledge areas. Adaptability and resilience to navigate through uncertainties, setbacks, and changing project requirements. Commitment to continuous learning and professional development in the field of project management. Genetec and Gallagher certification an advantage Enhanced DBS clearance (for working in public sector environments) NPPV3 or SC clearance may be required for work in some public sector environments. Full UK driving licence.
Job Summary - Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently. - Perform reactive service visits as required to meet contracted customer's service level agreements. - Perform planned preventive maintenance visits as required in line with contracted customers service level agreements. - Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues. - Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive maintenance reports. - Work closely with the service administration and engineering teams to ensure we deliver exceptional service to our clients. - To be available for standby on a call-out Rota, as required within the team. - As the business grows, manage and mentor service engineering team Skills - Strong diagnostic and problem-solving skills. - Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109). - Excellent communication and customer service skills. - Ability to work independently and as part of a team. - Good time-management skills. - Able to identify and solve problems independently. - Have a professional and positive attitude when dealing with customers. - Complete detailed work reports accurately and in good time. Knowledge & Experience - Proven experience maintaining and repairing security systems, such as CCTV, intruder alarms and access control. - Proven experience maintaining and repairing enterprise level systems such as LenelS2, Gallagher, C-Cure etc. - Experience with IP-based security systems, networks and security systems software applications. - Relevant industry and manufacturing training is favourable. - Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is Favourable. Role Specific - BS7858 Security Screening - Enhanced Disclosure & Barring Service (DBS) check - SC Clearance is favourable - Full, clean driving licence - Right to Work in the UK - Participate in a 24-hour emergency call out Rota system - Some work away from home Working Conditions The potential significant hazards and risks for this job are identified below. This is a guide only and not an exhaustive list - Working at height using ladders on a regular basis - Load, unload, and transfer tools and heavy materials - Work requiring hearing protection and/or respirators and masks - Regular bending, stretching, kneeling and crouching - Work with vibrating tools and machinery - Regular work outside in various weather conditions
Oct 04, 2025
Full time
Job Summary - Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently. - Perform reactive service visits as required to meet contracted customer's service level agreements. - Perform planned preventive maintenance visits as required in line with contracted customers service level agreements. - Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues. - Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive maintenance reports. - Work closely with the service administration and engineering teams to ensure we deliver exceptional service to our clients. - To be available for standby on a call-out Rota, as required within the team. - As the business grows, manage and mentor service engineering team Skills - Strong diagnostic and problem-solving skills. - Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109). - Excellent communication and customer service skills. - Ability to work independently and as part of a team. - Good time-management skills. - Able to identify and solve problems independently. - Have a professional and positive attitude when dealing with customers. - Complete detailed work reports accurately and in good time. Knowledge & Experience - Proven experience maintaining and repairing security systems, such as CCTV, intruder alarms and access control. - Proven experience maintaining and repairing enterprise level systems such as LenelS2, Gallagher, C-Cure etc. - Experience with IP-based security systems, networks and security systems software applications. - Relevant industry and manufacturing training is favourable. - Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is Favourable. Role Specific - BS7858 Security Screening - Enhanced Disclosure & Barring Service (DBS) check - SC Clearance is favourable - Full, clean driving licence - Right to Work in the UK - Participate in a 24-hour emergency call out Rota system - Some work away from home Working Conditions The potential significant hazards and risks for this job are identified below. This is a guide only and not an exhaustive list - Working at height using ladders on a regular basis - Load, unload, and transfer tools and heavy materials - Work requiring hearing protection and/or respirators and masks - Regular bending, stretching, kneeling and crouching - Work with vibrating tools and machinery - Regular work outside in various weather conditions
- 2 weeks work, potentially extending to a month - start asap - must have ECS or CSCS card - must have 5 point PPE & hand tools - the job will be pulling in security cables and cable tying them neat and tidy
Sep 22, 2025
Contractor
- 2 weeks work, potentially extending to a month - start asap - must have ECS or CSCS card - must have 5 point PPE & hand tools - the job will be pulling in security cables and cable tying them neat and tidy
