Orbital Recruitment
Mansfield, Nottinghamshire
Location: Mansfield (3 sites) with field-based travel as required Hours: 08:00-17:00 - Monday to Friday We are recruiting a Operations Manager on behalf of a well-established, family-owned business with over 40 years experience in the damage management and restoration sector. Our client provides technical and operational support to major insurers, loss adjusters, and building surveyors, delivering restoration services across domestic and commercial properties affected by fire, smoke, and water damage. This is an excellent opportunity for a proactive Management professional to play a key role in r overseeing large volumes of incoming and outgoing household contents, managing people, processes, compliance, and customer experience simultaneously. This role requires a confident leader who can balance being supportive with maintaining clear authority, thrives under pressure, and is highly organised with strong attention to detail. Purpose of the Role The Operations Manager is responsible for managing and optimising the day-to-day operations of the Contents Teams, ensuring all business processes and procedures are efficient, compliant, and aligned with company objectives and the ISO 9001 Quality Management System. This role plays a key part in driving excellence in service delivery, regulatory compliance, and operational efficiency. The successful candidate will lead strategic planning and project management initiatives to support the company s growth and long-term sustainability, while ensuring consistently high standards in contents restoration, cleaning, customer service, and compliance across the division. Key Responsibilities Lead and manage all contents operations, including planning, resourcing, and delivery of jobs. Oversee teams responsible for triage, cleaning, restoration, storage, and return of customer contents. Set clear priorities, manage high workloads, and ensure procedures and quality standards are met. Drive a culture of accountability, professionalism, and continuous improvement. Lead, develop, and support staff through training, mentoring, and performance management Safety, Quality & Compliance (SHEQ / ISO 9001) Ensure compliance with health & safety legislation, company policies, and industry standards. Oversee risk assessments, audits, incident investigations, and corrective actions. Maintain and support the ISO 9001 Quality Management System. Report on non-conformances, risks, and corrective actions. Support sustainability, recycling, and waste-reduction initiatives. Process, Systems & Financial Management Manage inventory tracking and documentation using internal systems (including Salesforce). Ensure accurate damage recording to prevent disputes and complaints. Identify and implement process improvements to increase efficiency and reduce costs. Control stock, consumables, and operational resources. Ensure jobs progress efficiently to invoicing and financial targets are met. Optimise workflows and manage internal and external storage capacity. Claims & Customer Experience Work closely with Claims and Customer Service teams to deliver a seamless customer journey. Maintain accurate trackers for contents and storage. Lead complaint investigations and implement corrective actions. Champion customer satisfaction, recognising both sentimental and financial value of contents. What We re Looking For Essential: Proven senior people management experience Strong customer service skills Ability to perform under pressure with high volumes of data Excellent organisational and analytical skills Confident using spreadsheets, trackers, and internal systems Willing to work both office-based and on-site, including hands-on support
Location: Mansfield (3 sites) with field-based travel as required Hours: 08:00-17:00 - Monday to Friday We are recruiting a Operations Manager on behalf of a well-established, family-owned business with over 40 years experience in the damage management and restoration sector. Our client provides technical and operational support to major insurers, loss adjusters, and building surveyors, delivering restoration services across domestic and commercial properties affected by fire, smoke, and water damage. This is an excellent opportunity for a proactive Management professional to play a key role in r overseeing large volumes of incoming and outgoing household contents, managing people, processes, compliance, and customer experience simultaneously. This role requires a confident leader who can balance being supportive with maintaining clear authority, thrives under pressure, and is highly organised with strong attention to detail. Purpose of the Role The Operations Manager is responsible for managing and optimising the day-to-day operations of the Contents Teams, ensuring all business processes and procedures are efficient, compliant, and aligned with company objectives and the ISO 9001 Quality Management System. This role plays a key part in driving excellence in service delivery, regulatory compliance, and operational efficiency. The successful candidate will lead strategic planning and project management initiatives to support the company s growth and long-term sustainability, while ensuring consistently high standards in contents restoration, cleaning, customer service, and compliance across the division. Key Responsibilities Lead and manage all contents operations, including planning, resourcing, and delivery of jobs. Oversee teams responsible for triage, cleaning, restoration, storage, and return of customer contents. Set clear priorities, manage high workloads, and ensure procedures and quality standards are met. Drive a culture of accountability, professionalism, and continuous improvement. Lead, develop, and support staff through training, mentoring, and performance management Safety, Quality & Compliance (SHEQ / ISO 9001) Ensure compliance with health & safety legislation, company policies, and industry standards. Oversee risk assessments, audits, incident investigations, and corrective actions. Maintain and support the ISO 9001 Quality Management System. Report on non-conformances, risks, and corrective actions. Support sustainability, recycling, and waste-reduction initiatives. Process, Systems & Financial Management Manage inventory tracking and documentation using internal systems (including Salesforce). Ensure accurate damage recording to prevent disputes and complaints. Identify and implement process improvements to increase efficiency and reduce costs. Control stock, consumables, and operational resources. Ensure jobs progress efficiently to invoicing and financial targets are met. Optimise workflows and manage internal and external storage capacity. Claims & Customer Experience Work closely with Claims and Customer Service teams to deliver a seamless customer journey. Maintain accurate trackers for contents and storage. Lead complaint investigations and implement corrective actions. Champion customer satisfaction, recognising both sentimental and financial value of contents. What We re Looking For Essential: Proven senior people management experience Strong customer service skills Ability to perform under pressure with high volumes of data Excellent organisational and analytical skills Confident using spreadsheets, trackers, and internal systems Willing to work both office-based and on-site, including hands-on support
Orbital Recruitment
Durham, County Durham
Time Served Fitter Mover Fitter Mover A machine mover fitter job involves moving, installing, assembling, maintaining, and repairing machinery using specialized tools and knowledge of mechanical systems, blueprints, and safety protocols. Key duties include safely operating lifting equipment, interpreting technical drawings, performing planned maintenance, diagnosing and fixing faults, and adhering to strict health and safety regulations to ensure efficient and safe operation. Key Responsibilities Machine Movement & Installation: Safely use lifting equipment to move heavy components and sub-assemblies and install machinery according to technical specifications. Assembly & Fabrication: Assemble machine parts, potentially performing basic fabrication like cutting, grinding, and welding, and ensuring components are correctly fitted. Maintenance & Repair: Conduct routine maintenance checks, diagnose and repair faults, and replace worn or defective parts to ensure machinery operates efficiently. Technical Documentation: Read and interpret technical drawings, blueprints, and schematics to understand machine layouts and assembly instructions. Safety & Compliance: Adhere to all health and safety regulations, wear appropriate personal protective equipment, and maintain a tidy and safe working environment. Problem-Solving: Identify and resolve mechanical issues, often requiring quick thinking and on-the-spot problem-solving. Essential Skills & Knowledge Mechanical Aptitude: A deep understanding of mechanical systems, their components, and how they work. Tool Proficiency: Competence in using a range of hand tools and power tools, including specialized machinery like welding equipment. Technical Drawing Interpretation: The ability to read and understand blueprints, schematics, and other technical plans. Health & Safety Awareness: Thorough knowledge of workplace safety procedures and the ability to work safely at heights or around heavy equipment. Physical Fitness: The ability to lift, carry, and manoeuvre heavy equipment and components. Attention to Detail: A meticulous approach to ensure precision in assembly and repair work. Typical Working Environment Work can occur in a workshop or factory setting or on-site at a client's business. May require travel to customer sites for installation, maintenance, and repair. Fitter Mover A machine mover fitter job involves moving, installing, assembling, maintaining, and repairing machinery using specialized tools and knowledge of mechanical systems, blueprints, and safety protocols. Key duties include safely operating lifting equipment, interpreting technical drawings, performing planned maintenance, diagnosing and fixing faults, and adhering to strict health and safety regulations to ensure efficient and safe operation. Key Responsibilities Machine Movement & Installation: Safely use lifting equipment to move heavy components and sub-assemblies and install machinery according to technical specifications. Assembly & Fabrication: Assemble machine parts, potentially performing basic fabrication like cutting, grinding, and welding, and ensuring components are correctly fitted. Maintenance & Repair: Conduct routine maintenance checks, diagnose and repair faults, and replace worn or defective parts to ensure machinery operates efficiently. Technical Documentation: Read and interpret technical drawings, blueprints, and schematics to understand machine layouts and assembly instructions. Safety & Compliance: Adhere to all health and safety regulations, wear appropriate personal protective equipment, and maintain a tidy and safe working environment. Problem-Solving: Identify and resolve mechanical issues, often requiring quick thinking and on-the-spot problem-solving. Essential Skills & Knowledge Mechanical Aptitude: A deep understanding of mechanical systems, their components, and how they work. Tool Proficiency: Competence in using a range of hand tools and power tools, including specialized machinery like welding equipment. Technical Drawing Interpretation: The ability to read and understand blueprints, schematics, and other technical plans. Health & Safety Awareness: Thorough knowledge of workplace safety procedures and the ability to work safely at heights or around heavy equipment. Physical Fitness: The ability to lift, carry, and manoeuvre heavy equipment and components. Attention to Detail: A meticulous approach to ensure precision in assembly and repair work. Typical Working Environment Work can occur in a workshop or factory setting or on-site at a client's business. May require travel to customer sites for installation, maintenance, and repair.
Time Served Fitter Mover Fitter Mover A machine mover fitter job involves moving, installing, assembling, maintaining, and repairing machinery using specialized tools and knowledge of mechanical systems, blueprints, and safety protocols. Key duties include safely operating lifting equipment, interpreting technical drawings, performing planned maintenance, diagnosing and fixing faults, and adhering to strict health and safety regulations to ensure efficient and safe operation. Key Responsibilities Machine Movement & Installation: Safely use lifting equipment to move heavy components and sub-assemblies and install machinery according to technical specifications. Assembly & Fabrication: Assemble machine parts, potentially performing basic fabrication like cutting, grinding, and welding, and ensuring components are correctly fitted. Maintenance & Repair: Conduct routine maintenance checks, diagnose and repair faults, and replace worn or defective parts to ensure machinery operates efficiently. Technical Documentation: Read and interpret technical drawings, blueprints, and schematics to understand machine layouts and assembly instructions. Safety & Compliance: Adhere to all health and safety regulations, wear appropriate personal protective equipment, and maintain a tidy and safe working environment. Problem-Solving: Identify and resolve mechanical issues, often requiring quick thinking and on-the-spot problem-solving. Essential Skills & Knowledge Mechanical Aptitude: A deep understanding of mechanical systems, their components, and how they work. Tool Proficiency: Competence in using a range of hand tools and power tools, including specialized machinery like welding equipment. Technical Drawing Interpretation: The ability to read and understand blueprints, schematics, and other technical plans. Health & Safety Awareness: Thorough knowledge of workplace safety procedures and the ability to work safely at heights or around heavy equipment. Physical Fitness: The ability to lift, carry, and manoeuvre heavy equipment and components. Attention to Detail: A meticulous approach to ensure precision in assembly and repair work. Typical Working Environment Work can occur in a workshop or factory setting or on-site at a client's business. May require travel to customer sites for installation, maintenance, and repair. Fitter Mover A machine mover fitter job involves moving, installing, assembling, maintaining, and repairing machinery using specialized tools and knowledge of mechanical systems, blueprints, and safety protocols. Key duties include safely operating lifting equipment, interpreting technical drawings, performing planned maintenance, diagnosing and fixing faults, and adhering to strict health and safety regulations to ensure efficient and safe operation. Key Responsibilities Machine Movement & Installation: Safely use lifting equipment to move heavy components and sub-assemblies and install machinery according to technical specifications. Assembly & Fabrication: Assemble machine parts, potentially performing basic fabrication like cutting, grinding, and welding, and ensuring components are correctly fitted. Maintenance & Repair: Conduct routine maintenance checks, diagnose and repair faults, and replace worn or defective parts to ensure machinery operates efficiently. Technical Documentation: Read and interpret technical drawings, blueprints, and schematics to understand machine layouts and assembly instructions. Safety & Compliance: Adhere to all health and safety regulations, wear appropriate personal protective equipment, and maintain a tidy and safe working environment. Problem-Solving: Identify and resolve mechanical issues, often requiring quick thinking and on-the-spot problem-solving. Essential Skills & Knowledge Mechanical Aptitude: A deep understanding of mechanical systems, their components, and how they work. Tool Proficiency: Competence in using a range of hand tools and power tools, including specialized machinery like welding equipment. Technical Drawing Interpretation: The ability to read and understand blueprints, schematics, and other technical plans. Health & Safety Awareness: Thorough knowledge of workplace safety procedures and the ability to work safely at heights or around heavy equipment. Physical Fitness: The ability to lift, carry, and manoeuvre heavy equipment and components. Attention to Detail: A meticulous approach to ensure precision in assembly and repair work. Typical Working Environment Work can occur in a workshop or factory setting or on-site at a client's business. May require travel to customer sites for installation, maintenance, and repair.
