We have fantastic opportunities at National Express in the South East for experienced PCV Drivers to join our welcoming and talented team based in Stansted as a Professional Coach Driver. Within the role you will be providing our customers with an outstanding level of service, whilst safely transporting and connecting them across our coach network. Unfortunately we are unable to offer sponsorship for this role What we offer in return for your hard work and commitment: 17.53 per hour Averaging a minimum of 42 hours per week, with the ability to work overtime. 20 days of annual leave plus bank holidays (This increases by a day for each completed calendar year of service to reach a maximum of 25 days. An unsociable hours allowance of 13.50 per shift for all duties that sign on between the hours of 20:00 & 02:00. A weekend work allowance on all duties that start on a Saturday or a Sunday of the hourly rate of 19.68 A night allowance of 15.50 paid for duties that operate over the hours of 02:00 until 03:00. A reduced night allowance of an additional 58p to standard rate of pay for hours worked between 23:00 & 06:00 (example: if a duty signs on at 14:00 and sign off at Midnight, you will get 1 hour at the reduced rate) Please note that Night allowance and Reduced night allowance cannot be used in conjunction with one another Free Bus & Coach travel for yourself on the National Express Network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services A smart comfortable uniform A Company pension Private online GP service Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing An opportunity to take part in our Cycle to work scheme What you'll need A Valid UK PCV licence (Category D) An ability to provide outstanding customer service A flexible approach to working 4 days on and 2 days off within a variable shift pattern. The ability to load and unload passenger luggage All shifts over a 24 hour period are required to be worked. Our extensive training and development programmes include: CPC and continuous training to ensure you keep your hard earned qualifications Free medicals as well as being paid for your time to undertake necessary medicals for CPC renewal In depth route learning and vehicle familiarisation before you hit the road for the first time Company specific training company specific training in defensive driving, disability awareness. National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Oct 20, 2025
Full time
We have fantastic opportunities at National Express in the South East for experienced PCV Drivers to join our welcoming and talented team based in Stansted as a Professional Coach Driver. Within the role you will be providing our customers with an outstanding level of service, whilst safely transporting and connecting them across our coach network. Unfortunately we are unable to offer sponsorship for this role What we offer in return for your hard work and commitment: 17.53 per hour Averaging a minimum of 42 hours per week, with the ability to work overtime. 20 days of annual leave plus bank holidays (This increases by a day for each completed calendar year of service to reach a maximum of 25 days. An unsociable hours allowance of 13.50 per shift for all duties that sign on between the hours of 20:00 & 02:00. A weekend work allowance on all duties that start on a Saturday or a Sunday of the hourly rate of 19.68 A night allowance of 15.50 paid for duties that operate over the hours of 02:00 until 03:00. A reduced night allowance of an additional 58p to standard rate of pay for hours worked between 23:00 & 06:00 (example: if a duty signs on at 14:00 and sign off at Midnight, you will get 1 hour at the reduced rate) Please note that Night allowance and Reduced night allowance cannot be used in conjunction with one another Free Bus & Coach travel for yourself on the National Express Network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services A smart comfortable uniform A Company pension Private online GP service Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing An opportunity to take part in our Cycle to work scheme What you'll need A Valid UK PCV licence (Category D) An ability to provide outstanding customer service A flexible approach to working 4 days on and 2 days off within a variable shift pattern. The ability to load and unload passenger luggage All shifts over a 24 hour period are required to be worked. Our extensive training and development programmes include: CPC and continuous training to ensure you keep your hard earned qualifications Free medicals as well as being paid for your time to undertake necessary medicals for CPC renewal In depth route learning and vehicle familiarisation before you hit the road for the first time Company specific training company specific training in defensive driving, disability awareness. National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Join us on the Journey We have fantastic opportunities at National Express in the South East for experienced PCV Drivers to join our welcoming and talented team based in Luton as a Professional Coach Driver. Within the role you will be providing our customers with an outstanding level of service, whilst safely transporting and connecting them across our coach network. Unfortunately we are unable to offer sponsorship for this role What we offer in return for your hard work and commitment: 17.53 per hour Averaging a minimum of 42 hours per week, with the ability to work overtime. 20 days of annual leave plus bank holidays (This increases by a day for each completed calendar year of service to reach a maximum of 25 days. Free Bus & Coach travel for yourself on the National Express Network Complementary coach travel for a Nominated Person or complementary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services A smart comfortable uniform A Company pension Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing An opportunity to take part in our Cycle to work scheme What you'll need A Valid UK PCV licence (Category D) An ability to provide outstanding customer service A flexible approach to working 4 days on and 2 days off within a variable shift pattern. All shifts over a 24 hour period are required to be worked. Our extensive training and development programmes include: CPC and continuous training to ensure you keep your hard earned qualifications Free medicals as well as being paid for your time to undertake necessary medicals for CPC renewal In depth route learning and vehicle familiarisation before you hit the road for the first time Company specific training company specific training in defensive driving, disability awareness. National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Oct 20, 2025
Full time
Join us on the Journey We have fantastic opportunities at National Express in the South East for experienced PCV Drivers to join our welcoming and talented team based in Luton as a Professional Coach Driver. Within the role you will be providing our customers with an outstanding level of service, whilst safely transporting and connecting them across our coach network. Unfortunately we are unable to offer sponsorship for this role What we offer in return for your hard work and commitment: 17.53 per hour Averaging a minimum of 42 hours per week, with the ability to work overtime. 20 days of annual leave plus bank holidays (This increases by a day for each completed calendar year of service to reach a maximum of 25 days. Free Bus & Coach travel for yourself on the National Express Network Complementary coach travel for a Nominated Person or complementary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services A smart comfortable uniform A Company pension Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing An opportunity to take part in our Cycle to work scheme What you'll need A Valid UK PCV licence (Category D) An ability to provide outstanding customer service A flexible approach to working 4 days on and 2 days off within a variable shift pattern. All shifts over a 24 hour period are required to be worked. Our extensive training and development programmes include: CPC and continuous training to ensure you keep your hard earned qualifications Free medicals as well as being paid for your time to undertake necessary medicals for CPC renewal In depth route learning and vehicle familiarisation before you hit the road for the first time Company specific training company specific training in defensive driving, disability awareness. National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Join us on the Journey National Express are looking to recruit three experienced Network Control Centre Controllers to join the team at our Head Office in Digbeth . The successful candidates will deliver an exceptional and inspiring service to all users of the department and provide positive solutions to daily issues and assist with any decision making that will meet the user's high expectations and benefit the overall stakeholder experience. What you'll do: Provide quick and effective solutions to all service queries, whilst providing accurate information to all stakeholders regarding any operational issue Manage and resolve customer incidents in order to facilitate customer travel in a safe and efficient manner in line with business values Actively manage service punctuality ensuring vehicles are at their origin points on time, whilst continually evaluating services to reduce delays to within 10 minutes Proactively manage the return or onward journeys of services which have faced disruption, to ensure services operate to timetable as scheduled Utilise uTrack and other tools to identify trends and patterns to services which are frequently delayed, and provide effective suggestions and solutions of the issues to service delivery and planning teams Proactively source new coach operators including the relevant paperwork and licenses to assist the National Express operation by increasing the list of emergency operators Understand and implement the Network Control Centre processes and procedures to ensure safe and effective management of all incidents Ensure detailed and accurate information is recorded in all incidents in a timely manner Provide exceptional call quality standards ensuring a polite, professional and friendly response during phone communication with all stakeholders Ensure all incidents are completed and checked thoroughly, including spelling, grammar, associated costs and debit mileage Develop and maintain positive relationships with all stakeholders Undertake complete responsibility for any incident from the initial call through to completion, in a safe, timely and effective manner Utilise effective decision making in line with Network Control Centre processes to minimise costs throughout an incident Support the provision of emergency out-of-hour customer calls and providing quick, effective resolutions to all queries whilst supporting the National Express brand (night function only) Support the management of operational issues by forwarding relevant incidents to Service Delivery, Planning, Contracts or Customer Relations for follow-up or further liaison Any other duties as required within the department What you'll need: Excellent written and verbal communication skills Ability to multi-task Basic computer skills Experience of problem solving Positive, calm and flexible approach to all circumstances Basic UK geographical knowledge What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Oct 15, 2025
Full time
Join us on the Journey National Express are looking to recruit three experienced Network Control Centre Controllers to join the team at our Head Office in Digbeth . The successful candidates will deliver an exceptional and inspiring service to all users of the department and provide positive solutions to daily issues and assist with any decision making that will meet the user's high expectations and benefit the overall stakeholder experience. What you'll do: Provide quick and effective solutions to all service queries, whilst providing accurate information to all stakeholders regarding any operational issue Manage and resolve customer incidents in order to facilitate customer travel in a safe and efficient manner in line with business values Actively manage service punctuality ensuring vehicles are at their origin points on time, whilst continually evaluating services to reduce delays to within 10 minutes Proactively manage the return or onward journeys of services which have faced disruption, to ensure services operate to timetable as scheduled Utilise uTrack and other tools to identify trends and patterns to services which are frequently delayed, and provide effective suggestions and solutions of the issues to service delivery and planning teams Proactively source new coach operators including the relevant paperwork and licenses to assist the National Express operation by increasing the list of emergency operators Understand and implement the Network Control Centre processes and procedures to ensure safe and effective management of all incidents Ensure detailed and accurate information is recorded in all incidents in a timely manner Provide exceptional call quality standards ensuring a polite, professional and friendly response during phone communication with all stakeholders Ensure all incidents are completed and checked thoroughly, including spelling, grammar, associated costs and debit mileage Develop and maintain positive relationships with all stakeholders Undertake complete responsibility for any incident from the initial call through to completion, in a safe, timely and effective manner Utilise effective decision making in line with Network Control Centre processes to minimise costs throughout an incident Support the provision of emergency out-of-hour customer calls and providing quick, effective resolutions to all queries whilst supporting the National Express brand (night function only) Support the management of operational issues by forwarding relevant incidents to Service Delivery, Planning, Contracts or Customer Relations for follow-up or further liaison Any other duties as required within the department What you'll need: Excellent written and verbal communication skills Ability to multi-task Basic computer skills Experience of problem solving Positive, calm and flexible approach to all circumstances Basic UK geographical knowledge What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Join us on the Journey National Express are looking to recruit three experienced Network Control Centre Controllers to join the team at our Head Office in Digbeth . The successful candidates will deliver an exceptional and inspiring service to all users of the department and provide positive solutions to daily issues and assist with any decision making that will meet the user's high expectations and benefit the overall stakeholder experience. What you'll do: Provide quick and effective solutions to all service queries, whilst providing accurate information to all stakeholders regarding any operational issue Manage and resolve customer incidents in order to facilitate customer travel in a safe and efficient manner in line with business values Actively manage service punctuality ensuring vehicles are at their origin points on time, whilst continually evaluating services to reduce delays to within 10 minutes Proactively manage the return or onward journeys of services which have faced disruption, to ensure services operate to timetable as scheduled Utilise uTrack and other tools to identify trends and patterns to services which are frequently delayed, and provide effective suggestions and solutions of the issues to service delivery and planning teams Proactively source new coach operators including the relevant paperwork and licenses to assist the National Express operation by increasing the list of emergency operators Understand and implement the Network Control Centre processes and procedures to ensure safe and effective management of all incidents Ensure detailed and accurate information is recorded in all incidents in a timely manner Provide exceptional call quality standards ensuring a polite, professional and friendly response during phone communication with all stakeholders Ensure all incidents are completed and checked thoroughly, including spelling, grammar, associated costs and debit mileage Develop and maintain positive relationships with all stakeholders Undertake complete responsibility for any incident from the initial call through to completion, in a safe, timely and effective manner Utilise effective decision making in line with Network Control Centre processes to minimise costs throughout an incident Support the provision of emergency out-of-hour customer calls and providing quick, effective resolutions to all queries whilst supporting the National Express brand (night function only) Support the management of operational issues by forwarding relevant incidents to Service Delivery, Planning, Contracts or Customer Relations for follow-up or further liaison Any other duties as required within the department What you'll need: Excellent written and verbal communication skills Ability to multi-task Basic computer skills Experience of problem solving Positive, calm and flexible approach to all circumstances Basic UK geographical knowledge What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Oct 07, 2025
Full time
Join us on the Journey National Express are looking to recruit three experienced Network Control Centre Controllers to join the team at our Head Office in Digbeth . The successful candidates will deliver an exceptional and inspiring service to all users of the department and provide positive solutions to daily issues and assist with any decision making that will meet the user's high expectations and benefit the overall stakeholder experience. What you'll do: Provide quick and effective solutions to all service queries, whilst providing accurate information to all stakeholders regarding any operational issue Manage and resolve customer incidents in order to facilitate customer travel in a safe and efficient manner in line with business values Actively manage service punctuality ensuring vehicles are at their origin points on time, whilst continually evaluating services to reduce delays to within 10 minutes Proactively manage the return or onward journeys of services which have faced disruption, to ensure services operate to timetable as scheduled Utilise uTrack and other tools to identify trends and patterns to services which are frequently delayed, and provide effective suggestions and solutions of the issues to service delivery and planning teams Proactively source new coach operators including the relevant paperwork and licenses to assist the National Express operation by increasing the list of emergency operators Understand and implement the Network Control Centre processes and procedures to ensure safe and effective management of all incidents Ensure detailed and accurate information is recorded in all incidents in a timely manner Provide exceptional call quality standards ensuring a polite, professional and friendly response during phone communication with all stakeholders Ensure all incidents are completed and checked thoroughly, including spelling, grammar, associated costs and debit mileage Develop and maintain positive relationships with all stakeholders Undertake complete responsibility for any incident from the initial call through to completion, in a safe, timely and effective manner Utilise effective decision making in line with Network Control Centre processes to minimise costs throughout an incident Support the provision of emergency out-of-hour customer calls and providing quick, effective resolutions to all queries whilst supporting the National Express brand (night function only) Support the management of operational issues by forwarding relevant incidents to Service Delivery, Planning, Contracts or Customer Relations for follow-up or further liaison Any other duties as required within the department What you'll need: Excellent written and verbal communication skills Ability to multi-task Basic computer skills Experience of problem solving Positive, calm and flexible approach to all circumstances Basic UK geographical knowledge What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
At National Express we work with Stansted Airport to safely move passengers and customers between Airport sites. We have a fantastic opportunity to join our team of expert Bus Drivers. Our drivers are highly respected and provide a safe and reliable service to our passengers. You will be taking passengers and airport personnel between Stansted Airport terminals and the airport car parks. There is no ticket selling as part of this role, working 9 hour shifts with paid breaks, across a 7 day rota, working 4 on 2 off. The service operates 24 hours a day, 365 days a year. Unfortunately we are unable to offer sponsorship for this role Our aim is to provide excellence in all that we do for National Express customers and keep everyone safe - if we can't do it safely, we don't do it. To do this we need the best people and strive to create an environment that motivates and develops our people. What you'll need A Valid UK PCV licence (Category D) An ability to provide outstanding customer service A flexible approach to work, working on a variable shift pattern Our extensive training and development programmes include CPC and continuous training to ensure you keep your hard earned qualifications Free medicals as well as being paid for your time to undertake necessary medicals for CPC renewal In depth vehicle familiarisation before you hit the road for the first time Company specific training company specific training in defensive driving, disability awareness and other company processes and systems What we offer in return for your hard work and commitment 15.14 per hour (an extra 30p per hour for hours worked between 23:00-05:00) Guaranteed 43 hours of work per week (overtime available) and 21 days annual leave Free Bus & Coach travel for yourself on the National Express Network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services A smart comfortable uniform A Company pension Private online GP service Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Access to our Employee Assistance Programme which includes free counselling and further support to improve your health and wellbeing Endless opportunities for progression within the business Join us on the Journey and apply today National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Sep 22, 2025
Full time
At National Express we work with Stansted Airport to safely move passengers and customers between Airport sites. We have a fantastic opportunity to join our team of expert Bus Drivers. Our drivers are highly respected and provide a safe and reliable service to our passengers. You will be taking passengers and airport personnel between Stansted Airport terminals and the airport car parks. There is no ticket selling as part of this role, working 9 hour shifts with paid breaks, across a 7 day rota, working 4 on 2 off. The service operates 24 hours a day, 365 days a year. Unfortunately we are unable to offer sponsorship for this role Our aim is to provide excellence in all that we do for National Express customers and keep everyone safe - if we can't do it safely, we don't do it. To do this we need the best people and strive to create an environment that motivates and develops our people. What you'll need A Valid UK PCV licence (Category D) An ability to provide outstanding customer service A flexible approach to work, working on a variable shift pattern Our extensive training and development programmes include CPC and continuous training to ensure you keep your hard earned qualifications Free medicals as well as being paid for your time to undertake necessary medicals for CPC renewal In depth vehicle familiarisation before you hit the road for the first time Company specific training company specific training in defensive driving, disability awareness and other company processes and systems What we offer in return for your hard work and commitment 15.14 per hour (an extra 30p per hour for hours worked between 23:00-05:00) Guaranteed 43 hours of work per week (overtime available) and 21 days annual leave Free Bus & Coach travel for yourself on the National Express Network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services A smart comfortable uniform A Company pension Private online GP service Exclusive benefits and savings from thousands of the UK's largest retailers and service providers Access to our Employee Assistance Programme which includes free counselling and further support to improve your health and wellbeing Endless opportunities for progression within the business Join us on the Journey and apply today National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
