ABM

JOB TITLE Security Customer Service Officer REPORTING TO Operations Manager LOCATION Gyle Shopping Centre, Edinburgh HOURS 42 hours per week, 4 on 4 off PAY RATE £13.54 per hour OVERVIEW AND PURPOSE Gyle Shopping Centre is one of Edinburgh's prestige retail outlets which benefits from easy commuting from Edinburgh city Centre and surrounding areas, it offers free parking and discounted benefits from certain retailers. As part of the ABM security team you will also benefit from full uniform with an annual refresh, access to Perk Box employee benefit scheme which includes discounted e vouchers for most retailers, including gyms, holidays and car rentals to name a few, it also offers an employee assistance programme which boosts 24/7 365 independent support for all colleagues. This position is for a Security & Customer Service Officer working 42 hours per week, 4 on 4 off shift pattern, with paid breaks at £12.70 per hour, we offer 20 days annual leave including public holidays. Online e learning is readily available which supports our comprehensive Learning & Development programmes offered to all ABM colleagues. Full training and induction programme for all colleagues with a one team approach - this is a fantastic opportunity to join our team. The Gyle Shopping Centre Security & Customer Service Officers are responsible for the safety and welfare of members of the public who visit the Centre to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience. They are also responsible for ensuring that assistance is afforded to all retailers and staff within Gyle in matters pertaining to the operation of their unit. In addition there are a number of duties which they perform throughout the 24 hour period that ensures the smooth running of the Centre. Although a shift forecast is in use you may be required to work overtime at short notice. This is regarded as an integral part of the job and if at all possible, notice will be given. Main Duties & Responsibilities Dealing with customer complaints. Assisting all members of the public when requested. Attending first aid incidents. Fire/bomb evacuation. Assisting retailers in all matters relating to shoplifters. Policing the customer and staff car parks. Dealing with lost/found children. Dealing with lost/found property. Assisting motorists within the car park (accidents, thefts etc). Fire testing of the retail unit's fire alarm systems. Monitoring the Centre fire alarm panel. Monitoring the Centre CCTV system. Reporting defects/spillages within the Centre and collect litter where necessary. Signing in of all visitors to the Centre Management. Operating and monitoring the Centre intruder alarm system. Radio operation and maintenance. Control of all contractors ensuring compliance with Centre Operational Policy. Control and issue of all Centre keys maintaining accuracy of all logs. Opening and closing the Centre. Carry out bank escorts. Police Liaison on community and criminal matters. Enforce the strict no smoking policy. Implement all emergency procedures when required. Patrol the mall areas of the Centre to prevent crime and unruly behaviour. Customer Service Desk Duties - e.g. hiring out equipment and issue Gyle Gift Cards. Carry out weekly check on retailer's compliance to the Fire Precautions Act 1971. Carry out weekly checks on any unoccupied unit. Carry out daily, weekly & monthly health and safety checks in the workplace and report faults. Comply with all Health & Safety policies and procedures. Check fire escapes, fire extinguishers and emergency lighting in the common areas. Carry out a daily check on the Centre Customer Service Vehicles including valet service. Ensure that all customer facilities in the Centre are clean and serviceable. Carry out Control answering telephones and personal enquiries at Reception. Person Specification Availability as and when required including evenings and weekends depending on shift patterns. Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures. Have strong customer service skills. Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure. Maintain critical standards for professionalism, service, speed and quality assurance. Adhere with new policies and procedures to ensure that a respectful workplace exists. Essential Sound communications skills. SIA License. CCTV License (Preferred). First Aid Qualification. Benefits 24/7 GP: Both you and your immediate family can speak to a UK based GP from the comfort of your own home. Mental Health support and Life Event Counseling. Get Fit Programme. Financial and legal support. Cycle to work scheme. Access Perks at Work - our innovative employee app where you can find perks, discounts, gift cards, cashback, and exclusive offers; access to resources and tools on topics ranging from family and life to health, money and work; support online chat or telephone service for urgent support in a crisis. ABOUT US ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

A leading facility services provider in the UK is seeking a Security Customer Service Officer to ensure the safety and welfare of visitors at Gyle Shopping Centre in Edinburgh. This role involves working a 42-hour shift pattern with a focus on excellent customer service, assisting with various incidents, and maintaining security protocols. The position offers opportunities for professional development and comprehensive benefits including health support and a cycle-to-work scheme.

LOCATION: Fort Kinnaird, Edinburgh SHIFT PATTERN: 4 on 4 off INCLUDING NIGHT, 42 hours per week PAY RATE: £13.54 per hour If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! ABM UK has been a leader in providing award-winning facility service solutions since 1987. We serve over 1,500 locations across the UK, including shopping centers, commercial sites, and more than 20 airports. With a workforce of over 3,500 skilled individuals, we prioritize a respectful and collaborative work environment that emphasizes safety, career development, and innovative practices. As an Environmental Cleaning Operative, you will play a crucial role in maintaining cleanliness and hygiene across various facilities. Your efforts will ensure our environments are not only safe and compliant with health standards but also welcoming for all users. Responsibilities Perform regular cleaning and sanitation tasks in a variety of settings. Ensure adherence to all health and safety regulations during cleaning operations. Utilize cleaning products and equipment according to established guidelines. Report maintenance or safety issues to supervisory staff promptly. Monitor cleaning supplies and replenish as necessary. Maintain accurate records of all cleaning tasks performed. Deliver high-quality customer service by addressing client inquiries or concerns professionally. Qualifications Previous experience in a cleaning or facilities management role preferred. Strong attention to detail, quality-oriented mindset. Able to work independently and collaboratively within a team. Effective communication skills with a focus on customer service. Knowledge of health and safety regulations relevant to cleaning. Willingness to work flexible shifts, including weekends and evenings. Physical capability to perform cleaning duties effectively. Benefits We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

LOCATION: JLL NCR DUNDEE SHIFT PATTERN: 4 on 4 off , 42 hours per week PAY RATE: £13.80 per hour If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! Main Duties & Responsibilities This is a permanent contract, SIA licence required. This is for a prestigious client in a corporate environment. We are looking to appoint a proactive Security Officer to maintain a safe and secure office environment for Visitors and staff. Person Specification Ability to work as part of a team as well as independently Strong communication skills both written and verbal Team leading experience Excellent time management Smart, well-groomed, and confident Conflict Management aware High level of customer care awareness Telephone skills, Computer skills in word, excel and outlook. SIA Door Supervisor/Security Guard licence Strong customer service/care and leadership skills Problem solving and time management skills desired Ability to work to set schedules and on own initiative Flexible and proactive attitude essential Understanding & knowledge of health and safety policies Needs to represent ABM values on site by being presentable, uniformed, and helpful at all times. Willing to go the extra mile. Always follow Company Policies and procedures Ensure that the work environment and equipment are safe and well maintained Previous experience in a cleaning or facilities management role preferred. Strong attention to detail, quality-oriented mindset. Able to work independently and collaboratively within a team. Effective communication skills with a focus on customer service. Knowledge of health and safety regulations relevant to cleaning. Willingness to work flexible shifts, including weekends and evenings. Physical capability to perform cleaning duties effectively. Benefits 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis About ABM ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

A leading facility services provider in Dundee seeks a proactive Security Officer to ensure a safe and secure office environment for staff and visitors. The role involves strong communication skills, teamwork, and adherence to health and safety policies, along with an SIA Door Supervisor licence. Benefits include 24/7 GP services and mental health support. This is a permanent position with a pay rate of £13.80 per hour, requiring flexible shift availability.