Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director of Product Management - Alternative Payment Methods Europe Reporting to the VP of Europe Consumer Core Product Management, the Director will be a key member of a collaborative team shaping the strategy and execution of Alternative Payment Methods (APMs) across the region. This role combines product leadership with strategic acumen, requiring a consultative mindset to navigate complexity, ambiguity, and high-level stakeholder engagement. The Director will drive innovation, define product direction, and orchestrate cross-functional execution in close partnership with both Regional and Global Product teams-delivering a cohesive and impactful approach in a fast-evolving payments landscape. Key Responsibilities • Define and lead the European strategy for Alternative Payment Methods, aligning with global product vision and market trends • Collaborate with product managers across European markets to ensure consistency, scalability, and local relevance • Engage with internal stakeholders (e.g., Product Owners, Sales, Business Development) and external partners to drive alignment and execution • Translate complex strategic challenges into actionable product initiatives • Communicate effectively with executive leadership, providing clear updates, insights, and recommendations • Monitor market trends, competitive landscape, and emerging technologies to inform product decisions Job Requirements • Proven experience (5+ years) in product management, strategy, or consulting roles, ideally within payments, fintech, or financial services • Strong strategic thinking and analytical skills, with a track record of solving complex problems and driving business impact • Experience managing cross-functional teams and coordinating across multiple geographies • Exceptional communication and stakeholder management skills, including executive-level engagement • Deep understanding of the European payments ecosystem and regulatory environment • Ability to thrive in ambiguity and lead through influence • Fluent in English; additional European languages are a plus • Willingness to travel across Europe as needed Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Oct 02, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director of Product Management - Alternative Payment Methods Europe Reporting to the VP of Europe Consumer Core Product Management, the Director will be a key member of a collaborative team shaping the strategy and execution of Alternative Payment Methods (APMs) across the region. This role combines product leadership with strategic acumen, requiring a consultative mindset to navigate complexity, ambiguity, and high-level stakeholder engagement. The Director will drive innovation, define product direction, and orchestrate cross-functional execution in close partnership with both Regional and Global Product teams-delivering a cohesive and impactful approach in a fast-evolving payments landscape. Key Responsibilities • Define and lead the European strategy for Alternative Payment Methods, aligning with global product vision and market trends • Collaborate with product managers across European markets to ensure consistency, scalability, and local relevance • Engage with internal stakeholders (e.g., Product Owners, Sales, Business Development) and external partners to drive alignment and execution • Translate complex strategic challenges into actionable product initiatives • Communicate effectively with executive leadership, providing clear updates, insights, and recommendations • Monitor market trends, competitive landscape, and emerging technologies to inform product decisions Job Requirements • Proven experience (5+ years) in product management, strategy, or consulting roles, ideally within payments, fintech, or financial services • Strong strategic thinking and analytical skills, with a track record of solving complex problems and driving business impact • Experience managing cross-functional teams and coordinating across multiple geographies • Exceptional communication and stakeholder management skills, including executive-level engagement • Deep understanding of the European payments ecosystem and regulatory environment • Ability to thrive in ambiguity and lead through influence • Fluent in English; additional European languages are a plus • Willingness to travel across Europe as needed Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Innovation Manager Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services. Within Foundry, the Product Innovation Manager will be supporting the execution of new to market product development across core payments and services. Role responsibility including identification, execution, and in-market delivery of new products and solutions. The responsibilities will include execution of near-term opportunities that drive significant in year revenue and strategic differentiation for Mastercard, as well as scoping, identification, in-market testing of longer-term product concepts and solutions Role - Engage in idea generation for new to market products and solutions including workshop facilitation and collateral development. - Contribute to developing product concepts and prototypes and independently own and deliver key tasks associated with it. - Partner with Product & Engineering partners and our CX&D team on concept validation and market testing and independently own and deliver key tasks associated with it. - Contribute/own business case development and planning for individual products. - Own and deliver high quality collateral materials to facilitate internal decision making. - Lead cross functional workshops and manage follow up actions to completion. - Partner with CXD, Product and R&D teams by providing prioritized requirements. - Work within a matrixed organization to influence and drive outcomes within tight timelines. All About You - In-depth understanding of payments acceptance ecosystem. - Experience in the acquirer payments domain and/or in developing Stablecoin product propositions, within a Product Development, Product Management, or consulting roles. - Strong analytical, verbal and written communication skills. - Strong product development and management experience, including rapid opportunity identification, concept development, business model innovation, and in market testing of global products is preferred. - Previous experience working in Payments innovation space delivering new to market value propositions. - Critical thinker that is comfortable with technical details, and experience working with R&D teams. - Flair in connecting people and ideas; ability to operate in a matrix environment. - Right to work in the UK without restriction. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Oct 02, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Innovation Manager Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services. Within Foundry, the Product Innovation Manager will be supporting the execution of new to market product development across core payments and services. Role responsibility including identification, execution, and in-market delivery of new products and solutions. The responsibilities will include execution of near-term opportunities that drive significant in year revenue and strategic differentiation for Mastercard, as well as scoping, identification, in-market testing of longer-term product concepts and solutions Role - Engage in idea generation for new to market products and solutions including workshop facilitation and collateral development. - Contribute to developing product concepts and prototypes and independently own and deliver key tasks associated with it. - Partner with Product & Engineering partners and our CX&D team on concept validation and market testing and independently own and deliver key tasks associated with it. - Contribute/own business case development and planning for individual products. - Own and deliver high quality collateral materials to facilitate internal decision making. - Lead cross functional workshops and manage follow up actions to completion. - Partner with CXD, Product and R&D teams by providing prioritized requirements. - Work within a matrixed organization to influence and drive outcomes within tight timelines. All About You - In-depth understanding of payments acceptance ecosystem. - Experience in the acquirer payments domain and/or in developing Stablecoin product propositions, within a Product Development, Product Management, or consulting roles. - Strong analytical, verbal and written communication skills. - Strong product development and management experience, including rapid opportunity identification, concept development, business model innovation, and in market testing of global products is preferred. - Previous experience working in Payments innovation space delivering new to market value propositions. - Critical thinker that is comfortable with technical details, and experience working with R&D teams. - Flair in connecting people and ideas; ability to operate in a matrix environment. - Right to work in the UK without restriction. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Commercial Manager Commercial Manager Vocalink Overview This is an exciting opportunity to be part of Vocalink Limited, the UK company that enables the payments of 90% of salaries, 70% of utility bills, most ATM transactions and every cheque cleared in the UK. The successful candidate will become part of a high functioning team, dedicated to delivering secure and resilient services for the benefit of over 60 million citizens and the UK private, public and third sectors every day. In 2024, Vocalink is expected to process more than 14 billion transactions, with a value more than £11 trillion. Vocalink is a Mastercard business that was acquired in 2017 and whose products include: Bacs (Direct Credits and Direct Debits) The Faster Payments System (FPS) The LINK ATM network for cash withdrawal The Image Clearing Service (ICS) that supports cheque clearing. Role Overview Vocalink's Commercial team, part of the wider Product Management team, is looking for a Commercial Manager to support the ongoing operation of its services. The successful candidate will be capable of supporting on a broad range of initiatives, including contract management, cost management, pricing, risk, and regulation impacting Vocalink. You will: Contractual and Regulatory Compliance Build expertise in key contracts and support the business in developing practical approaches to ensure compliance. Provide central oversight of contractual compliance, working closely with Risk and Controls to ensure assurance mechanisms are in place. Support the rollout and ongoing management of new contractual obligations. Offer critical feedback on draft contractual terms, highlighting risks and potential challenges for Vocalink. Collaborate with other teams to develop commercially viable solutions to business challenges during contract negotiations. Develop a strong understanding of the regulatory landscape affecting Vocalink, including Operational Resilience and Third Party Risk Management. Work closely with the Third Party Risk Management team to ensure compliance with contractual and regulatory obligations. Provide practical guidance to the business on data restrictions in partnership with the Data Privacy and Protection team. Provide coordinating input and guidance on the development and review of key commercial documents, including policies, procedures, and plans. Commercial and Financial Support Partner with the Product Team and Finance to provide comprehensive support on all commercial finance matters. Develop a deep understanding of team financials, including revenue and cost drivers. Support bids, business cases, and proposition pricing through financial modelling and analysis. Identify and challenge opportunities to improve financial performance in collaboration with P&L owners. Oversee the effective operation of billing and price change controls. Strategic and Operational Support Deliver "deep dive" reviews and surge support to the Product Team in response to emerging challenges. Coordinate cross-functional input to ensure alignment and timely delivery of commercial initiatives. All About You As the ideal candidate for this position, you should be: • A qualified accountant preferably • Ability to read and understand complex contracts and / or regulations • Accomplished at financial modelling and have strong analytical capabilities • A strong communicator - both verbally and in writing • Able to simplify complexity • Able to work with ambiguity and in a time-pressured environment • Able to demonstrate commercial acumen, an entrepreneurial mindset, and an ability to learn commercial contract concepts if you are not experienced in this area • Solutions-oriented • Passionate for continuous improvement Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Oct 02, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Commercial Manager Commercial Manager Vocalink Overview This is an exciting opportunity to be part of Vocalink Limited, the UK company that enables the payments of 90% of salaries, 70% of utility bills, most ATM transactions and every cheque cleared in the UK. The successful candidate will become part of a high functioning team, dedicated to delivering secure and resilient services for the benefit of over 60 million citizens and the UK private, public and third sectors every day. In 2024, Vocalink is expected to process more than 14 billion transactions, with a value more than £11 trillion. Vocalink is a Mastercard business that was acquired in 2017 and whose products include: Bacs (Direct Credits and Direct Debits) The Faster Payments System (FPS) The LINK ATM network for cash withdrawal The Image Clearing Service (ICS) that supports cheque clearing. Role Overview Vocalink's Commercial team, part of the wider Product Management team, is looking for a Commercial Manager to support the ongoing operation of its services. The successful candidate will be capable of supporting on a broad range of initiatives, including contract management, cost management, pricing, risk, and regulation impacting Vocalink. You will: Contractual and Regulatory Compliance Build expertise in key contracts and support the business in developing practical approaches to ensure compliance. Provide central oversight of contractual compliance, working closely with Risk and Controls to ensure assurance mechanisms are in place. Support the rollout and ongoing management of new contractual obligations. Offer critical feedback on draft contractual terms, highlighting risks and potential challenges for Vocalink. Collaborate with other teams to develop commercially viable solutions to business challenges during contract negotiations. Develop a strong understanding of the regulatory landscape affecting Vocalink, including Operational Resilience and Third Party Risk Management. Work closely with the Third Party Risk Management team to ensure compliance with contractual and regulatory obligations. Provide practical guidance to the business on data restrictions in partnership with the Data Privacy and Protection team. Provide coordinating input and guidance on the development and review of key commercial documents, including policies, procedures, and plans. Commercial and Financial Support Partner with the Product Team and Finance to provide comprehensive support on all commercial finance matters. Develop a deep understanding of team financials, including revenue and cost drivers. Support bids, business cases, and proposition pricing through financial modelling and analysis. Identify and challenge opportunities to improve financial performance in collaboration with P&L owners. Oversee the effective operation of billing and price change controls. Strategic and Operational Support Deliver "deep dive" reviews and surge support to the Product Team in response to emerging challenges. Coordinate cross-functional input to ensure alignment and timely delivery of commercial initiatives. All About You As the ideal candidate for this position, you should be: • A qualified accountant preferably • Ability to read and understand complex contracts and / or regulations • Accomplished at financial modelling and have strong analytical capabilities • A strong communicator - both verbally and in writing • Able to simplify complexity • Able to work with ambiguity and in a time-pressured environment • Able to demonstrate commercial acumen, an entrepreneurial mindset, and an ability to learn commercial contract concepts if you are not experienced in this area • Solutions-oriented • Passionate for continuous improvement Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Digital Donations and Sustainability- Data & Analytics Manager, Digital Donations and Sustainability- Data & Analytics Rooted in Mastercard's core value of Doing Well by Doing Good, Digital Donations - Commercialization is a team focused on driving innovation in the charitable donations / individual giving vertical (valued at $600B globally), capturing the secular shift from cash to incremental MA volumes, and in doing so, enabling wider societal benefits. Key markets where the secular shift opportunity is highest have been evaluated. Within these markets, pilots are being developed that focus on leveraging our assets (tap on phone, Click to Pay etc) and partnerships towards cash displacement and creating a seamless, safe, and secure digital experience for processing donations. The Digital Donations - Commercialization team is looking for a data-driven professional who plays a crucial role in influencing, informing, and maximizing the go-to-market strategy for individual giving, as an underpenetrated vertical for Mastercard. They use their analytical expertise to understand market dynamics, customer behavior, and sales performance to identify growth opportunities and execute strategic goals and priorities. They also excel at transforming data into compelling insights and use cases that provide future direction to the planning and execution of the team's overall approach. In addition to the work in Digital Donations, the Manager's remit extends to support the insight and data function for the Priceless Planet Coalition (PPC), given the strong synergies with Mastercard's mission to restore 100M trees worldwide through strategic partnerships and donations. Role The successful candidate will manage intel building, analytics, metrics reporting, and select sales enablement workstreams primarily for the Digital Donations team and provide additional support for the Priceless Planet Coalition (PPC) and broader Sustainability and Inclusion business unit as needed. Intelligence Building • Develop and maintain the appropriate dashboards and tools (including CRM such as Salesforce) across teams for data visualization to increase team effectiveness, prioritization, and influence stakeholder decision-making • Manage and maintain process of knowledge sharing and organizing the relevant workspace platforms to maximize communication and efficiency across the team • Develop research insights and recommendations for strategic projects as needed Data Analytics • Leverage a broad range of MA databases and data to identify trends, patterns, and key insights that inform the team's work, strategy refresh, planning, and execution • Manage data requests for various presentations including business cases, sales pitches, pipeline prioritization, research, etc. as needed Metrics Reporting • Forecast modeling for objective and KPI setting • Work across Mastercard global and regional stakeholders to maintain clear CRM and pipeline management processes and a set of performance, campaign, and partnership dashboards to ensure accurate, transparent, and most up-to-date information for forecasting, reporting, and leadership updates • Develop presentations and generate reports that track progress against KPI targets and annual objectives Sales Enablement • Produce sales enablement materials (UX flows, toolkits, demos) to build awareness with both internal and external stakeholders and customers • Create and maintain a quarterly market insights and performance report to inform key priorities, initiatives, and execution of strategy • Build analyses on competitors, customers, and other industries as needed All About You • Ability to analyze complex datasets and apply statistical methods to forecast sales performance and business trends • Expertise in data visualization tools (e.g. Tableau, Power BI, etc.) • Strong SQL skills for querying relational databases and familiarity with database management • Skilled at transforming raw data into compelling, storytelling insights and visuals • Proven experience with Customer Relationship Management (CRM) systems, with strong proficiency in tools such as Salesforce and ability to configure, optimize, and leverage CRM platforms to drive customer engagement, sales performance, and data-driven decision making • Strong experience and knowledge of the business drivers of consumer payments, especially acceptance, security, across global regions and markets • Awareness and understanding of Mastercard's key customers, partners, and external stakeholders in these areas, including Issuers, Payment Service Providers, Acquirers, Merchants • Fluency in the tech sector, including deep technology foundations and thorough industry awareness • Highly organized and detailed oriented; proficient in managing competing priorities and multi-task in a fast-paced, deadline-driven environment • Flexible and creative, able to not only adapt but also thrive in a constantly changing environment Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Oct 01, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Digital Donations and Sustainability- Data & Analytics Manager, Digital Donations and Sustainability- Data & Analytics Rooted in Mastercard's core value of Doing Well by Doing Good, Digital Donations - Commercialization is a team focused on driving innovation in the charitable donations / individual giving vertical (valued at $600B globally), capturing the secular shift from cash to incremental MA volumes, and in doing so, enabling wider societal benefits. Key markets where the secular shift opportunity is highest have been evaluated. Within these markets, pilots are being developed that focus on leveraging our assets (tap on phone, Click to Pay etc) and partnerships towards cash displacement and creating a seamless, safe, and secure digital experience for processing donations. The Digital Donations - Commercialization team is looking for a data-driven professional who plays a crucial role in influencing, informing, and maximizing the go-to-market strategy for individual giving, as an underpenetrated vertical for Mastercard. They use their analytical expertise to understand market dynamics, customer behavior, and sales performance to identify growth opportunities and execute strategic goals and priorities. They also excel at transforming data into compelling insights and use cases that provide future direction to the planning and execution of the team's overall approach. In addition to the work in Digital Donations, the Manager's remit extends to support the insight and data function for the Priceless Planet Coalition (PPC), given the strong synergies with Mastercard's mission to restore 100M trees worldwide through strategic partnerships and donations. Role The successful candidate will manage intel building, analytics, metrics reporting, and select sales enablement workstreams primarily for the Digital Donations team and provide additional support for the Priceless Planet Coalition (PPC) and broader Sustainability and Inclusion business unit as needed. Intelligence Building • Develop and maintain the appropriate dashboards and tools (including CRM such as Salesforce) across teams for data visualization to increase team effectiveness, prioritization, and influence stakeholder decision-making • Manage and maintain process of knowledge sharing and organizing the relevant workspace platforms to maximize communication and efficiency across the team • Develop research insights and recommendations for strategic projects as needed Data Analytics • Leverage a broad range of MA databases and data to identify trends, patterns, and key insights that inform the team's work, strategy refresh, planning, and execution • Manage data requests for various presentations including business cases, sales pitches, pipeline prioritization, research, etc. as needed Metrics Reporting • Forecast modeling for objective and KPI setting • Work across Mastercard global and regional stakeholders to maintain clear CRM and pipeline management processes and a set of performance, campaign, and partnership dashboards to ensure accurate, transparent, and most up-to-date information for forecasting, reporting, and leadership updates • Develop presentations and generate reports that track progress against KPI targets and annual objectives Sales Enablement • Produce sales enablement materials (UX flows, toolkits, demos) to build awareness with both internal and external stakeholders and customers • Create and maintain a quarterly market insights and performance report to inform key priorities, initiatives, and execution of strategy • Build analyses on competitors, customers, and other industries as needed All About You • Ability to analyze complex datasets and apply statistical methods to forecast sales performance and business trends • Expertise in data visualization tools (e.g. Tableau, Power BI, etc.) • Strong SQL skills for querying relational databases and familiarity with database management • Skilled at transforming raw data into compelling, storytelling insights and visuals • Proven experience with Customer Relationship Management (CRM) systems, with strong proficiency in tools such as Salesforce and ability to configure, optimize, and leverage CRM platforms to drive customer engagement, sales performance, and data-driven decision making • Strong experience and knowledge of the business drivers of consumer payments, especially acceptance, security, across global regions and markets • Awareness and understanding of Mastercard's key customers, partners, and external stakeholders in these areas, including Issuers, Payment Service Providers, Acquirers, Merchants • Fluency in the tech sector, including deep technology foundations and thorough industry awareness • Highly organized and detailed oriented; proficient in managing competing priorities and multi-task in a fast-paced, deadline-driven environment • Flexible and creative, able to not only adapt but also thrive in a constantly changing environment Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Commercialization Overview Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services. The Security Solutions (SSO) group leads Mastercard's efforts to develop new solutions that build trust across 4 critical domains (Cyber Security, Identity, Fraud & Decisioning Solutions, and Experience and Disputes), each focused on specific buyer profiles with distinct needs and use cases. The Product Commercialization team guides and enables effective execution of the product development and go-to-market strategies for more than 110 products across SSO. Leveraging the Mastercard-prescribed Studio process, this team specifically tailors commercialization and go to market guidance for every product initiative, ensuring appropriate delivery of all commercialization requirements in alignment with Security Solutions strategic product priorities. The Senior Specialist - Product Commercialization reports to the Vice President - Product Commercialization within the Security Solutions Organization. This role is responsible for developing and managing the commercialization strategies for all products and initiatives within one of the 4 domains. Responsibilities/Role • Develop, streamline and navigate product commercialization processes, activities and resources to bring products/solutions to market quickly and efficiently • Adherence to Commercialization process and methodology that allows for the converting of concepts, research, and ideas into viable products that obtain consumer acceptance, cross into mainstream adoption, and ultimately generate a financial return on innovation • Coordinate with Product managers and other key stakeholders to drive consistency through the Studio Process (Mastercard's product development process), supporting the product teams in managing the product lifecycle, accelerating time to customer value, and driving better business outcomes for Mastercard • Assist with the development of complex GTM plans supporting multiple development models and tailored to scale globally while considering regional nuances. • Work closely with the regional teams to execute on strategy and GTM plans aligned with priorities and revenue optimization • Collaborates with Product managers to document and align all product timelines and roadmaps across the domain • Aligns/reviews product portfolios with Global & Regional Product teams to identify synergies and overlaps between product families and market ready solutions • Drives institutionalized knowledge through consistent documentation across all processes to support knowledge management and ensure consistency and repeatability across projects • Assist with the creation and positioning of product narratives for domain • Assist in collaborating directly with the regional teams, global product teams and customers to evaluate new use cases, optimize and expand use of products and develop market-specific sales, distribution, and pricing strategies. • Support various internal and external strategic engagements with industry leaders, analysts, clients and partners alike specific to the following topics: Financial Crime Risk Management, Scams, Identity, Digital Fraud Risk. Cyber Risks, Systemic Risk (i.e. financial, operational, cyber) All about you • Experience in driving product management and commercialization • Understanding of product development and management principles and concepts. • Ability to understand and translate complex technical concepts into simple, understandable product narratives • Strong oral and written communication skills • Strong analytical and problem-solving skills with excellent attention to detail. Proficiency in Microsoft Excel is required • Strong organizational skills with the ability to multi-task across multiple complex projects concurrently in a fast-paced environment to deliver quality work against aggressive deadlines • Capable of building strong, productive working relationships with internal stakeholders across various geographical and cross-functional disciplines (development, finance, legal, etc.) • Demonstrated willingness to tackle different challenges with a sense of urgency and accountability • Strong Project Management skills Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Oct 01, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Commercialization Overview Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services. The Security Solutions (SSO) group leads Mastercard's efforts to develop new solutions that build trust across 4 critical domains (Cyber Security, Identity, Fraud & Decisioning Solutions, and Experience and Disputes), each focused on specific buyer profiles with distinct needs and use cases. The Product Commercialization team guides and enables effective execution of the product development and go-to-market strategies for more than 110 products across SSO. Leveraging the Mastercard-prescribed Studio process, this team specifically tailors commercialization and go to market guidance for every product initiative, ensuring appropriate delivery of all commercialization requirements in alignment with Security Solutions strategic product priorities. The Senior Specialist - Product Commercialization reports to the Vice President - Product Commercialization within the Security Solutions Organization. This role is responsible for developing and managing the commercialization strategies for all products and initiatives within one of the 4 domains. Responsibilities/Role • Develop, streamline and navigate product commercialization processes, activities and resources to bring products/solutions to market quickly and efficiently • Adherence to Commercialization process and methodology that allows for the converting of concepts, research, and ideas into viable products that obtain consumer acceptance, cross into mainstream adoption, and ultimately generate a financial return on innovation • Coordinate with Product managers and other key stakeholders to drive consistency through the Studio Process (Mastercard's product development process), supporting the product teams in managing the product lifecycle, accelerating time to customer value, and driving better business outcomes for Mastercard • Assist with the development of complex GTM plans supporting multiple development models and tailored to scale globally while considering regional nuances. • Work closely with the regional teams to execute on strategy and GTM plans aligned with priorities and revenue optimization • Collaborates with Product managers to document and align all product timelines and roadmaps across the domain • Aligns/reviews product portfolios with Global & Regional Product teams to identify synergies and overlaps between product families and market ready solutions • Drives institutionalized knowledge through consistent documentation across all processes to support knowledge management and ensure consistency and repeatability across projects • Assist with the creation and positioning of product narratives for domain • Assist in collaborating directly with the regional teams, global product teams and customers to evaluate new use cases, optimize and expand use of products and develop market-specific sales, distribution, and pricing strategies. • Support various internal and external strategic engagements with industry leaders, analysts, clients and partners alike specific to the following topics: Financial Crime Risk Management, Scams, Identity, Digital Fraud Risk. Cyber Risks, Systemic Risk (i.e. financial, operational, cyber) All about you • Experience in driving product management and commercialization • Understanding of product development and management principles and concepts. • Ability to understand and translate complex technical concepts into simple, understandable product narratives • Strong oral and written communication skills • Strong analytical and problem-solving skills with excellent attention to detail. Proficiency in Microsoft Excel is required • Strong organizational skills with the ability to multi-task across multiple complex projects concurrently in a fast-paced environment to deliver quality work against aggressive deadlines • Capable of building strong, productive working relationships with internal stakeholders across various geographical and cross-functional disciplines (development, finance, legal, etc.) • Demonstrated willingness to tackle different challenges with a sense of urgency and accountability • Strong Project Management skills Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director of Product Management - Alternative Payment Methods Europe Reporting to the VP of Europe Consumer Core Product Management, the Director will be a key member of a collaborative team shaping the strategy and execution of Alternative Payment Methods (APMs) across the region. This role combines product leadership with strategic acumen, requiring a consultative mindset to navigate complexity, ambiguity, and high-level stakeholder engagement. The Director will drive innovation, define product direction, and orchestrate cross-functional execution in close partnership with both Regional and Global Product teams-delivering a cohesive and impactful approach in a fast-evolving payments landscape. Key Responsibilities • Define and lead the European strategy for Alternative Payment Methods, aligning with global product vision and market trends • Collaborate with product managers across European markets to ensure consistency, scalability, and local relevance • Engage with internal stakeholders (e.g., Product Owners, Sales, Business Development) and external partners to drive alignment and execution • Translate complex strategic challenges into actionable product initiatives • Communicate effectively with executive leadership, providing clear updates, insights, and recommendations • Monitor market trends, competitive landscape, and emerging technologies to inform product decisions Job Requirements • Proven experience (5+ years) in product management, strategy, or consulting roles, ideally within payments, fintech, or financial services • Strong strategic thinking and analytical skills, with a track record of solving complex problems and driving business impact • Experience managing cross-functional teams and coordinating across multiple geographies • Exceptional communication and stakeholder management skills, including executive-level engagement • Deep understanding of the European payments ecosystem and regulatory environment • Ability to thrive in ambiguity and lead through influence • Fluent in English; additional European languages are a plus • Willingness to travel across Europe as needed Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Oct 01, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director of Product Management - Alternative Payment Methods Europe Reporting to the VP of Europe Consumer Core Product Management, the Director will be a key member of a collaborative team shaping the strategy and execution of Alternative Payment Methods (APMs) across the region. This role combines product leadership with strategic acumen, requiring a consultative mindset to navigate complexity, ambiguity, and high-level stakeholder engagement. The Director will drive innovation, define product direction, and orchestrate cross-functional execution in close partnership with both Regional and Global Product teams-delivering a cohesive and impactful approach in a fast-evolving payments landscape. Key Responsibilities • Define and lead the European strategy for Alternative Payment Methods, aligning with global product vision and market trends • Collaborate with product managers across European markets to ensure consistency, scalability, and local relevance • Engage with internal stakeholders (e.g., Product Owners, Sales, Business Development) and external partners to drive alignment and execution • Translate complex strategic challenges into actionable product initiatives • Communicate effectively with executive leadership, providing clear updates, insights, and recommendations • Monitor market trends, competitive landscape, and emerging technologies to inform product decisions Job Requirements • Proven experience (5+ years) in product management, strategy, or consulting roles, ideally within payments, fintech, or financial services • Strong strategic thinking and analytical skills, with a track record of solving complex problems and driving business impact • Experience managing cross-functional teams and coordinating across multiple geographies • Exceptional communication and stakeholder management skills, including executive-level engagement • Deep understanding of the European payments ecosystem and regulatory environment • Ability to thrive in ambiguity and lead through influence • Fluent in English; additional European languages are a plus • Willingness to travel across Europe as needed Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Global SME Product Management - Construction Industry Lead Job Title: Director, Global SME Product Management - Construction Industry Lead Location: Europe (preference: Dublin / Lisbon / UK) Position Overview: Mastercard is a technology company in the global payments space. We connect consumers, financial institutions, merchants, governments, and businesses worldwide, enabling them to use electronic forms of payment instead of cash and checks. We use technology and data-driven insights to make electronic payments more convenient, secure, and efficient for people everywhere. Our business has a global reach-extending to more than 210 countries and territories-and continues to experience growth in a world where 85% of retail transactions are still made in cash and checks. Micro, Small, and Medium Businesses (SMEs) are a critical driver of global economic growth and represent 75% of the worldwide workforce and about 50% of the global GDP. Additionally, SMEs foster inclusion, as minorities own 45% of small businesses, and 1/3 of small businesses are women-owned. As such, SMEs have become a top priority for many governments and enterprises. Mastercard's segment strategy is based on continuing to drive growth in core products, in addition to driving additional long-term growth by developing new innovative solutions and expanding product distribution in selected industries - Construction being one of them. The successful candidate needs to have an understanding of the Construction industry to be able to customize our SME value proposition, and partner with the various Mastercard regional & global stakeholders, along with banks, acquirers, fintech & other SME service providers, to identify strategic growth opportunities, allowing us to serve better all SMEs in the Construction industry, through multiple distribution channels. Key Responsibilities: • Develop and execute a Global strategy, focused on small and medium-sized companies, to capture the cardable payment opportunity in the Construction vertical - including issuing and acceptance. • Identify and define key partners such as ISVs, marketplaces, and financial institutions, with a targeted approach to the Construction vertical, and enable them as distribution partners for Mastercard solutions. • Engage directly with key channel partners to gather feedback, drive program adoption, and act as a trusted advisor, ensuring our operational framework directly contributes to their success. • Assess and partner with global/regional/local players, focused on the Construction industry, to enhance Mastercard SME payment offer for SMEs. • Accelerate efforts to drive incremental volumes and revenues across the regions, on the Construction vertical. • Develop a dedicated value proposition to SMEs operating in the Construction industry, including domestic & cross-border flows and focusing on enabling SME card acceptance. • Provide trends, insights, and changes to the SME landscape to support our industry/segment strategy beyond card. • Collaborate with global & regional SME segment product teams on ensuring SME products and solutions are developed and enhanced with SME and non-bank distribution partners' inputs in mind and according to the SME product distribution standards. • Map the Construction ecosystem globally and identify key regions & markets to develop a pipeline to penetrate further on SME B2B payment flows, leveraging Mastercard and partners' solutions for issuing, acceptance and cross-border flows. • Partner with global government, fintech, digital partnerships and GPS teams to identify potential SME Construction use cases. • Map SME distribution partners' capabilities, product offerings, needs, and gaps to identify product synergies. • Develop the right distribution model and commercial terms, negotiate, and lead the contractual efforts with prospective partners. • Develop industry-specific use cases, playbooks, and distribution model archetypes that can be leveraged for scaling efforts. • Collaborate with colleagues to capture more SME Flows in the Construction industry. • Provide support for the sales teams in pre- and after-sales partner meetings with a detailed understanding of product features to identify and implement solutions (in partnership with the Customer Solutions Centre and the local product team). • Draft, keep and customize the SME narrative of the current go-to-market materials, such as bulletins, sales, and training materials, to support new and enhanced products in the SME Central Hub that can drive the SME Construction strategy • Maintain distribution partners' pipeline and track performance and value of efforts. • Distribution and communication of all Thought Leadership/Best Practice Sharing in the Construction and embedded finance space • SME Construction flows and industries identification to drive increased revenue and help us win new deals. • GTM/Rollout support for all new construction-related solutions, partnerships and initiatives. Product knowledge/training through certification, ensuring consistent SME B2B and embedded finance narrative across teams: for SME Product & BD Teams All About You: • Experience and knowledge of the Construction sector, in particular SME players, is needed. • Experience in financial services and payments with an understanding of competitive offerings and industry trends; international market knowledge/experience; SME banking or SME payment experience is a plus. • Experience at a top-tier management consulting firm is a strong plus. • A results-oriented mindset with a focus on driving measurable outcomes and ROI from channel partnerships. • Able to navigate conversations that are both technical and business-oriented. • Excellent writing skills and experience creating training materials, product guides, etc. • Strong B2B and embedded payments experience and understanding of SME B2B flows, i.e. accounts payable, embedded finance, trade use cases. • Able to work independently and with minimal guidance. • Self-motivated and thrives in a fast-paced environment; ready to take on stretch goals. • Flexible and creative, able to not only adapt but also thrive in a constantly changing environment with the ability to multitask and adjust to evolving responsibilities. • Ability to "storyboard" and develop visually compelling presentations with clear logic and structure. • Ability to lead initiatives from start to finish, with excellent time management and organizational skills. • Build cross-functional organizational relationships and ensure the establishment of an internal network to execute against strategy successfully. • Strong customer relationship-building and management skills that result in meeting and managing the demands of our internal and external customers. • Fluent in English. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Oct 01, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Global SME Product Management - Construction Industry Lead Job Title: Director, Global SME Product Management - Construction Industry Lead Location: Europe (preference: Dublin / Lisbon / UK) Position Overview: Mastercard is a technology company in the global payments space. We connect consumers, financial institutions, merchants, governments, and businesses worldwide, enabling them to use electronic forms of payment instead of cash and checks. We use technology and data-driven insights to make electronic payments more convenient, secure, and efficient for people everywhere. Our business has a global reach-extending to more than 210 countries and territories-and continues to experience growth in a world where 85% of retail transactions are still made in cash and checks. Micro, Small, and Medium Businesses (SMEs) are a critical driver of global economic growth and represent 75% of the worldwide workforce and about 50% of the global GDP. Additionally, SMEs foster inclusion, as minorities own 45% of small businesses, and 1/3 of small businesses are women-owned. As such, SMEs have become a top priority for many governments and enterprises. Mastercard's segment strategy is based on continuing to drive growth in core products, in addition to driving additional long-term growth by developing new innovative solutions and expanding product distribution in selected industries - Construction being one of them. The successful candidate needs to have an understanding of the Construction industry to be able to customize our SME value proposition, and partner with the various Mastercard regional & global stakeholders, along with banks, acquirers, fintech & other SME service providers, to identify strategic growth opportunities, allowing us to serve better all SMEs in the Construction industry, through multiple distribution channels. Key Responsibilities: • Develop and execute a Global strategy, focused on small and medium-sized companies, to capture the cardable payment opportunity in the Construction vertical - including issuing and acceptance. • Identify and define key partners such as ISVs, marketplaces, and financial institutions, with a targeted approach to the Construction vertical, and enable them as distribution partners for Mastercard solutions. • Engage directly with key channel partners to gather feedback, drive program adoption, and act as a trusted advisor, ensuring our operational framework directly contributes to their success. • Assess and partner with global/regional/local players, focused on the Construction industry, to enhance Mastercard SME payment offer for SMEs. • Accelerate efforts to drive incremental volumes and revenues across the regions, on the Construction vertical. • Develop a dedicated value proposition to SMEs operating in the Construction industry, including domestic & cross-border flows and focusing on enabling SME card acceptance. • Provide trends, insights, and changes to the SME landscape to support our industry/segment strategy beyond card. • Collaborate with global & regional SME segment product teams on ensuring SME products and solutions are developed and enhanced with SME and non-bank distribution partners' inputs in mind and according to the SME product distribution standards. • Map the Construction ecosystem globally and identify key regions & markets to develop a pipeline to penetrate further on SME B2B payment flows, leveraging Mastercard and partners' solutions for issuing, acceptance and cross-border flows. • Partner with global government, fintech, digital partnerships and GPS teams to identify potential SME Construction use cases. • Map SME distribution partners' capabilities, product offerings, needs, and gaps to identify product synergies. • Develop the right distribution model and commercial terms, negotiate, and lead the contractual efforts with prospective partners. • Develop industry-specific use cases, playbooks, and distribution model archetypes that can be leveraged for scaling efforts. • Collaborate with colleagues to capture more SME Flows in the Construction industry. • Provide support for the sales teams in pre- and after-sales partner meetings with a detailed understanding of product features to identify and implement solutions (in partnership with the Customer Solutions Centre and the local product team). • Draft, keep and customize the SME narrative of the current go-to-market materials, such as bulletins, sales, and training materials, to support new and enhanced products in the SME Central Hub that can drive the SME Construction strategy • Maintain distribution partners' pipeline and track performance and value of efforts. • Distribution and communication of all Thought Leadership/Best Practice Sharing in the Construction and embedded finance space • SME Construction flows and industries identification to drive increased revenue and help us win new deals. • GTM/Rollout support for all new construction-related solutions, partnerships and initiatives. Product knowledge/training through certification, ensuring consistent SME B2B and embedded finance narrative across teams: for SME Product & BD Teams All About You: • Experience and knowledge of the Construction sector, in particular SME players, is needed. • Experience in financial services and payments with an understanding of competitive offerings and industry trends; international market knowledge/experience; SME banking or SME payment experience is a plus. • Experience at a top-tier management consulting firm is a strong plus. • A results-oriented mindset with a focus on driving measurable outcomes and ROI from channel partnerships. • Able to navigate conversations that are both technical and business-oriented. • Excellent writing skills and experience creating training materials, product guides, etc. • Strong B2B and embedded payments experience and understanding of SME B2B flows, i.e. accounts payable, embedded finance, trade use cases. • Able to work independently and with minimal guidance. • Self-motivated and thrives in a fast-paced environment; ready to take on stretch goals. • Flexible and creative, able to not only adapt but also thrive in a constantly changing environment with the ability to multitask and adjust to evolving responsibilities. • Ability to "storyboard" and develop visually compelling presentations with clear logic and structure. • Ability to lead initiatives from start to finish, with excellent time management and organizational skills. • Build cross-functional organizational relationships and ensure the establishment of an internal network to execute against strategy successfully. • Strong customer relationship-building and management skills that result in meeting and managing the demands of our internal and external customers. • Fluent in English. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Consumer Research Content Strategy Overview Mastercard Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction. • We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise. • We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data. • We work with financial institutions, retailers, telecommunications organizations, travel companies, and more. The Mastercard Services global product team is seeking a manager to support the evolution of consumer research in the Business &Market Intelligence business. Consumer Research Content Strategy at Mastercard We are seeking a strategic and insight-led professional to join Mastercard Research Center as the Director of Consumer Research Content Strategy. This unique role sits at the intersection of consumer understanding, global and local trends, and business development - responsible for identifying key themes and content opportunities that reflect what matters most to consumers around the world, to develop new consumer research products. Reporting to the Global Lead of Mastercard Research Center, you will synthesize market intelligence, regional input, and global trends into actionable content direction. While not responsible for content production, you will guide the development of new products that add value and insights to Mastercard clients. Role • Identify and define high-impact topics based on regional market input, industry intelligence, and evolving consumer / Small business interests. • Stay ahead of industry trends, emerging cultural narratives, and competitive activity. • Serve as the bridge between global consumer trends and local market relevance. • Monitor cultural, behavioral, and category-specific shifts across regions to inform content planning. • Lead the development of a global content strategy framework considering topics, markets, audiences, etc. • Support MRC team with insight-backed topics that shapes new offerings • Partner with regional teams to gather inputs, validate topics, and support content planning. • Act as a central point of coordination for content direction across regions, ensuring scalability and consistency. • Facilitate regular insight-sharing internally and with clients All About You • 8+ years of experience in Consumer Research Industry • Payments and Financial services knowledge • Experience with content strategy, consumer insight or related roles in a global organization. • Strong ability to synthesize diverse inputs (market trends, regional feedback, competitive analysis) into clear strategic direction. • Exceptional collaboration and communication skills across geographies, cultures, and functions. • Skilled at balancing global perspective with regional nuance. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Oct 01, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Consumer Research Content Strategy Overview Mastercard Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction. • We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise. • We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data. • We work with financial institutions, retailers, telecommunications organizations, travel companies, and more. The Mastercard Services global product team is seeking a manager to support the evolution of consumer research in the Business &Market Intelligence business. Consumer Research Content Strategy at Mastercard We are seeking a strategic and insight-led professional to join Mastercard Research Center as the Director of Consumer Research Content Strategy. This unique role sits at the intersection of consumer understanding, global and local trends, and business development - responsible for identifying key themes and content opportunities that reflect what matters most to consumers around the world, to develop new consumer research products. Reporting to the Global Lead of Mastercard Research Center, you will synthesize market intelligence, regional input, and global trends into actionable content direction. While not responsible for content production, you will guide the development of new products that add value and insights to Mastercard clients. Role • Identify and define high-impact topics based on regional market input, industry intelligence, and evolving consumer / Small business interests. • Stay ahead of industry trends, emerging cultural narratives, and competitive activity. • Serve as the bridge between global consumer trends and local market relevance. • Monitor cultural, behavioral, and category-specific shifts across regions to inform content planning. • Lead the development of a global content strategy framework considering topics, markets, audiences, etc. • Support MRC team with insight-backed topics that shapes new offerings • Partner with regional teams to gather inputs, validate topics, and support content planning. • Act as a central point of coordination for content direction across regions, ensuring scalability and consistency. • Facilitate regular insight-sharing internally and with clients All About You • 8+ years of experience in Consumer Research Industry • Payments and Financial services knowledge • Experience with content strategy, consumer insight or related roles in a global organization. • Strong ability to synthesize diverse inputs (market trends, regional feedback, competitive analysis) into clear strategic direction. • Exceptional collaboration and communication skills across geographies, cultures, and functions. • Skilled at balancing global perspective with regional nuance. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.