Succeed Recruitment

We re looking for a dedicated and detail-oriented Reservations Support Executive, who s able to commit to a 3 6 month contract role with a leading, luxury travel company in Altrincham, on a full or part-time basis. The role will involve managing and coordinating reservations for clients, ensuring a seamless and efficient booking process. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks simultaneously. You ll be the first point of contact for clients, providing them with information about availability, rates, and services. You ll also be responsible for processing reservations, handling cancellations and modifications, and resolving any issues that may arise. A keen eye for detail, the ability to work under pressure, and a commitment to providing exceptional service is essential! This is an initial 3-month contract, potentially extending to 6 months and our client can offer a competitive pro rata salary, along with the chance to gain experience within a luxury travel organisation. Please note, this is a fully office-based role. If this role is of interest to you, please apply online. Role of Reservations Support Executive: Work with the Reservations Manager to support and perform the Reservations job function for operators/agents & direct passengers Groups Management loading initial group contracts, rooming lists and maintaining records Respond to website and other general enquiries Work with Reservations Manager to support the company s visa processing function through providing accurate and relevant visa information letters to all new bookings in accordance with their travel requirements Monitor and respond where necessary all e-mails received into the Visa inbox Work with the Reservations Manager in the fulfilment of all tour documentation (pre and post travel) for the guests House management of the Reservations system undertake the responsibility of tour loading and inventory management Promotions - Creating and editing reservation promotions and special offers Support the department with the processing of customer feedback data. Skills required for the role: Travel industry reservations/customer service/administration experienc Excellent communicator via phone, e-mail and face to face Proactive and able to take initiative Approachable and able to build effective relationships A strong understanding of GDPR Flexible team player Good Word / Excel / Powerpoint / Outlook skills If you re interested in learning more about this Reservations Support Executive role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

Are you a flights fanatic? If so, we have an amazing opportunity to join our award-winning client as a Flight Reservation & Ticketing Expert! You ll be responsible for creating new bookings and checking existing bookings ensuring the very best flights have been selected and making personal recommendations where possible. Looking ahead at future reservations and making adjustments to increase company margins. If you re a forward thinker, great at finding those hidden gems and excel at building rapport then we d love to hear from you! Our client's ideal candidate will have a solid understanding of the leisure travel industry and experienced in GDS and ticketing. In return, they can offer a competitive salary up to £30k plus excellent benefits. This is a full or part-time role (30hrs per week), within Monday Sunday 9am 5.30pm and can be fully remote. For more information on this fantastic opportunity, please apply online. Role of a Flight Reservation & Ticketing Executive: Creating and managing new bookings using GDS Galileo Queue management Identifying and sourcing alternative flight options to increase margins Supporting the sales and product team Building relationships with airlines and account managers Performance analysis Skills required for the role: Leisure travel industry background cruise industry experience advantageous Experience working with scheduled air enquiries, bookings, ticketing and refunds GDS experience Ability to find alternative flight solutions where necessary Able to work under pressure and prioritise workloads Flexible attitude to working hours If you re interested in learning more about this Flight Reservation and Ticketing Expert role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

Do you possess the passion and drive to create the ultimate luxury cruise experience for your customers? If you can deliver unparalleled customer service to the most discerning travellers, then we have the perfect role for you! We re working with one of the UK s fastest growing Luxury Cruise companies who are looking for highly experienced cruise sales specialists to join their team. These luxury brands will take you to the seven continents of the world, visiting destinations that will create memories to last a lifetime. From the paradise of the Pacific to the mystery of the Middle East. And we are not just talking about Ocean cruises either, you ll be fully immersed in the exquisite world of river and expedition cruises too. Our client is committed to consistently delivering a service over and beyond customers expectations. The role with suit those with a minimum of two years recent luxury cruise sales experience. Any personal experience of luxury cruising would be advantageous but not essential. On offer is a competitive salary of up to £30k plus excellent uncapped earnings (OTE 60k) and benefits including ship visits, fam trips, private medical insurance, concessions towards your own holiday, 33 days annual leave and more! Our client's opening hours are Mon - Sun, 9am - 7pm on a rota basis. (Please note - we have maternity cover roles and/or permanent roles available.) If this role is of interest to you, please apply online. Role of Luxury Cruise Connoisseur: Handling telephone and email enquiries professionally and efficiently Offering excellent customer service, whilst building strong relationships Offering first-hand knowledge and destination advice Build, nurture and grow an engaged database. Generate your own sales leads via social media channels Convert company generated leads following a tried and tested sales process Skills required for the role: Two years minimum, recent luxury cruise sales experience Proven sales track record Background in dealing with luxury, high end customers Well-travelled individuals who have a good working knowledge of cruise destinations on all 7 continents Customer focused with a relentless approach to providing customers with a world class pre and post booking experience Positive approach to problem solving with a can-do attitude Excellent attention to detail A natural communicator with excellent verbal and written skills Confident and engaging personality If you re interested in learning more about this Luxury Cruise Connoisseur role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

Join an award-winning travel organisation based in Manchester as a Post Booking Services Executive! If you have previous experience in a similar role within the travel industry, are GDS proficient and ideally with a background in the airline industry, we d love to hear from you! As a member of the Post Booking Services team, you ll be at the heart of the customers journey providing personalised, high-quality post-booking support, demonstrating exceptional service, handling a range of concierge and aftersales tasks with care, precision, and enthusiasm. This is an office-based role offering a competitive salary of up to £28k plus excellent benefits. Working hours are Monday to Friday, with an average of two Saturdays a month. Shifts on a rota basis from 8am - 6pm. No Sundays or lates! If this role is of interest to you, please apply online. Role of a Post Booking Services Executive: Answer customer enquiries by phone and email regarding bookings, payments, travel details Provide seamless post-booking support, including itinerary updates and special requests Manage booking changes, documentation, and administration with efficiency Deliver proactive service by sharing updates and tailored travel information with customers Collaborate with internal departments to ensure smooth customer experiences Represent the brand with professionalism and a customer-first attitude Book flights, hotels, transfers and tour elements for package holidays Skills required for the role: Enthusiastic individuals with a genuine passion for travel and cruises A natural problem-solver with a positive, "can-do" approach Excellent communication skills both written and verbal Detail-oriented with strong organisational skills Proficiency in Microsoft Excel and general computer applications A flexible team player with initiative and self-motivation Background within the airline industry is desirable If you re interested in learning more about this Post Booking Services Executive role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

Are you an experienced Customer Relations Executive looking for your next role? If investigating and resolving complaints is your forte, then we have a fabulous opportunity to join a fast growing, luxury travel organisation based in Greater Manchester. Working within our client s customer support team, you ll be responsible for managing customer complaints and ensuring outstanding service delivery throughout the customer journey. Working with customers on pre and post departure issues and queries, displaying empathy and professionalism whilst adhering to travel industry regulations. This is an office based role offering a competitive salary of up to £28k with sociable working hours. Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday! If this role is of interest to you, please apply online. Role of Travel Customer Relations Executive: Take full ownership of customer complaints via phone, email, post, and live chat Collaborate with internal teams and external suppliers to resolve issues swiftly and effectively Provide timely, clear, and professional communication to customers throughout complaint resolution Accurately document all cases, maintaining detailed records for future reference Identify recurring issues and suggest improvements to enhance service quality Assist with general enquiries related to bookings flights, cruises, hotels, transfers, tours and more Process secure payments and issue confirmations Advise customers on travel requirements such as visas, passports, baggage, and accessibility Record and action customer preferences (e.g. dietary needs, room types, special occasions) Maintain and update customer profiles and transaction history Skills required for the role: Good working knowledge of the travel industry and experience dealing with third-party suppliers - essential Excellent problem-solving and communication skills Strong organisational abilities and attention to detail Confident handling customer complaints and complex queries Proficiency with Microsoft Office and CRM systems A positive, empathetic, and professional approach to customer service If you re interested in learning more about this Travel Customer Relations Executive role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

Are you a flights fanatic? If so, we have an amazing opportunity to join our award-winning client as a Flight Reservation & Ticketing Expert! You ll be responsible for creating new bookings and checking existing bookings ensuring the very best flights have been selected and making personal recommendations where possible. Looking ahead at future reservations and making adjustments to increase company margins. If you re a forward thinker, great at finding those hidden gems and excel at building rapport then we d love to hear from you! Our client's ideal candidate will have a solid understanding of the leisure travel industry and experienced in GDS and ticketing. In return, they can offer a competitive salary up to £30k plus excellent benefits. This is a full or part-time role (30hrs per week), within Monday Sunday 9am 5.30pm and can be fully remote. For more information on this fantastic opportunity, please apply online. Role of a Flight Reservation & Ticketing Executive: Creating and managing new bookings using GDS Galileo Queue management Identifying and sourcing alternative flight options to increase margins Supporting the sales and product team Building relationships with airlines and account managers Performance analysis Skills required for the role: Leisure travel industry background cruise industry experience advantageous Experience working with scheduled air enquiries, bookings, ticketing and refunds GDS experience Ability to find alternative flight solutions where necessary Able to work under pressure and prioritise workloads Flexible attitude to working hours If you re interested in learning more about this Flight Reservation and Ticketing Expert role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

Do you possess the passion and drive to create the ultimate luxury cruise experience for your customers? If you can deliver unparalleled customer service to the most discerning travellers, then we have the perfect role for you! We re working with one of the UK s fastest growing Luxury Cruise companies who are looking for highly experienced cruise sales specialists to join their team. These luxury brands will take you to the seven continents of the world, visiting destinations that will create memories to last a lifetime. From the paradise of the Pacific to the mystery of the Middle East. And we are not just talking about Ocean cruises either, you ll be fully immersed in the exquisite world of river and expedition cruises too. Our client is committed to consistently delivering a service over and beyond customers expectations. The role with suit those with a minimum of two years recent luxury cruise sales experience. Any personal experience of luxury cruising would be advantageous but not essential. On offer is a competitive salary of up to £30k plus excellent uncapped earnings (OTE 60k) and benefits including ship visits, fam trips, private medical insurance, concessions towards your own holiday, 33 days annual leave and more! Our client's opening hours are Mon - Sun, 9am - 7pm on a rota basis. (Please note - we have maternity cover roles and/or permanent roles available.) If this role is of interest to you, please apply online. Role of Luxury Cruise Connoisseur: Handling telephone and email enquiries professionally and efficiently Offering excellent customer service, whilst building strong relationships Offering first-hand knowledge and destination advice Build, nurture and grow an engaged database. Generate your own sales leads via social media channels Convert company generated leads following a tried and tested sales process Skills required for the role: Two years minimum, recent luxury cruise sales experience Proven sales track record Background in dealing with luxury, high end customers Well-travelled individuals who have a good working knowledge of cruise destinations on all 7 continents Customer focused with a relentless approach to providing customers with a world class pre and post booking experience Positive approach to problem solving with a can-do attitude Excellent attention to detail A natural communicator with excellent verbal and written skills Confident and engaging personality If you re interested in learning more about this Luxury Cruise Connoisseur role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

Join an award-winning travel organisation based in Manchester as a Post Booking Services Executive! If you have previous experience in a similar role within the travel industry, are GDS proficient and ideally with a background in the airline industry, we d love to hear from you! As a member of the Post Booking Services team, you ll be at the heart of the customers journey providing personalised, high-quality post-booking support, demonstrating exceptional service, handling a range of concierge and aftersales tasks with care, precision, and enthusiasm. This is an office-based role offering a competitive salary of up to £28k plus excellent benefits. Working hours are Monday to Friday, with an average of two Saturdays a month. Shifts on a rota basis from 8am - 6pm. No Sundays or lates! If this role is of interest to you, please apply online. Role of a Post Booking Services Executive: Answer customer enquiries by phone and email regarding bookings, payments, travel details Provide seamless post-booking support, including itinerary updates and special requests Manage booking changes, documentation, and administration with efficiency Deliver proactive service by sharing updates and tailored travel information with customers Collaborate with internal departments to ensure smooth customer experiences Represent the brand with professionalism and a customer-first attitude Book flights, hotels, transfers and tour elements for package holidays Skills required for the role: Enthusiastic individuals with a genuine passion for travel and cruises A natural problem-solver with a positive, "can-do" approach Excellent communication skills both written and verbal Detail-oriented with strong organisational skills Proficiency in Microsoft Excel and general computer applications A flexible team player with initiative and self-motivation Background within the airline industry is desirable If you re interested in learning more about this Post Booking Services Executive role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

Are you an experienced Customer Relations Executive looking for your next role? If investigating and resolving complaints is your forte, then we have a fabulous opportunity to join a fast growing, luxury travel organisation based in Greater Manchester. Working within our client s customer support team, you ll be responsible for managing customer complaints and ensuring outstanding service delivery throughout the customer journey. Working with customers on pre and post departure issues and queries, displaying empathy and professionalism whilst adhering to travel industry regulations. This is an office based role offering a competitive salary of up to £28k with sociable working hours. Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday! If this role is of interest to you, please apply online. Role of Travel Customer Relations Executive: Take full ownership of customer complaints via phone, email, post, and live chat Collaborate with internal teams and external suppliers to resolve issues swiftly and effectively Provide timely, clear, and professional communication to customers throughout complaint resolution Accurately document all cases, maintaining detailed records for future reference Identify recurring issues and suggest improvements to enhance service quality Assist with general enquiries related to bookings flights, cruises, hotels, transfers, tours and more Process secure payments and issue confirmations Advise customers on travel requirements such as visas, passports, baggage, and accessibility Record and action customer preferences (e.g. dietary needs, room types, special occasions) Maintain and update customer profiles and transaction history Skills required for the role: Good working knowledge of the travel industry and experience dealing with third-party suppliers - essential Excellent problem-solving and communication skills Strong organisational abilities and attention to detail Confident handling customer complaints and complex queries Proficiency with Microsoft Office and CRM systems A positive, empathetic, and professional approach to customer service If you re interested in learning more about this Travel Customer Relations Executive role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

We have a brand new and fantastic opportunity for an experienced travel sales manager to join an established and expanding travel agency / call centre based in the Leeds area. This is a hands on sales role in which the successful candidate will be responsible for their own sales, in addition to the day to day management of the travel sales team, ensuring all sales targets are achieved. This is a full-time position with working hours from 9:00 am to 5:30 pm, Monday to Friday, with occasional weekend or Saturday shifts and the flexibility to work from home when needed. Free on-site parking is available. On offer is a competitive salary plus bonus and excellent benefits package inc. one week complimentary holiday overseas and fabulous company events, so if this role is of interest to you, please apply online. Role of Travel Sales Manager: Oversee a small call centre team, ensuring sales targets are met or exceeded across multiple channels, including sales calls, web enquiries, social media platforms and group bookings. Lead by example, demonstrating exceptional sales, mentoring, coaching and people management skills. Manage administrative staff responsible for invoicing, ticketing, and customer correspondence. Develop sales activities targeting the local community through leaflets, adverts, brochures, and by attending events and fairs. Work closely with the Marketing Manager to build a loyal customer base through innovative retention strategies and initiatives. Contribute fresh ideas to help drive the business forward, ensuring our client maintains a competitive edge in the market. Provide an exceptional, personalised service by utilising excellent product knowledge and effectively matching customer needs and requirements. Deliver sales targets by maximising profit and potential sales opportunities at all times whilst offering an exceptional and personalised service. Skills required for the role: Managerial experience gained within a similar travel sales role. The ability to work to and focus on sales targets. Ability to lead by example and possess excellent mentoring, coaching and people management skills. Strong attention to detail and to be able to work in a busy environment, working under pressure. PC literate and ability to use reservations and website booking systems to download and process bookings. If you re interested in learning more about this Travel Sales Manager opportunity, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.