Annesley Gandon

We are looking for a dedicated Business Development Manager who is a driven and passionate person based in the Southwest. Ideal candidate location would be in the Southwest to cover regions such as South Wales, Devon, Somerset, Dorset and Bristol including other locations in the Southwest. We're looking for candidates with sales or business development backgrounds within either holiday park, leisure or estate agency or similar. Business Development Manager Required to maintain our current client base and develop new prospects. The position involves extensive travel visiting Holiday Parks throughout the UK therefore the successful candidate must have a full driving license. The role involves meeting with Housekeepers/Accommodation Managers, Maintenance Managers, Sales Managers, Complex Managers and General Managers to identify further sales opportunities. Also handling any customer queries and ensuring they are resolved. Whilst the hours are Monday to Friday there will be a need to work away from home up to 3-4 days a week, which will involve overnight stays due to the locations of customers. (You will also be required to attend annual trade shows.) The role is varied and the ability to build relationships with a variety of personalities is key. Although you will be part of a team you will need to be capable of self-management and self-motivation, so a high element of trust is needed from both the candidate and us. This role is not target driven, but the right candidate will have the initiative and be motivated to go out and look for new business and nurture any new business brought into the company. Skills Required Must be capable of communicating with customers at all levels and must therefore possess excellent interpersonal skills. Ability to generate new business Ability to conduct meetings/presentations Ability to manage accounts whilst continually generate new business opportunities Good relationship building skills Good time management skills Have a professional manner Be articulate Have a flexible approach Be self-motivated and trustworthy Previous experience in field sales/customer service is advantageous; In addition, knowledge of the UK Holiday industry or caravan/lodge industry would also be of benefit. Package Salary circa £40,000.00 Company car with fuel for private use and a company credit card for expenses is provided. Company iphone and laptop/ipad 24 days holiday + birthday + bank holidays Company pension scheme Minimum 39 hours per week, with a flexible approach to suit the role as extensive travel involved. This is a good opportunity for the right candidate to join an industry leading brand in the UK holiday park market.

We are recruiting a Designate Sales Manager to drive the holiday home sales for a luxury park group covering a park in Northumberland. This position offers a competitive basic and commission package. We are looking for an individual who is people focused with a passion to develop others, a proactive thinker with a competitive nature. Above all, someone able to take accountability for the holiday home sales department and ensuring that the full sales process is adhered to. Key responsibilities Competitive towards targets Lead generation and marketing Following leads all the way through Driving the Sales of the Holiday Homes across the park Understand and sell a holiday home investment model Stock management, ensuring the inventory is in line with budget expectations Compliance, ensuring the sales operation is operating to the standards set out by the site licence and the business Work to targets and set goals for the business and team Drive organic referral business through great customer satisfaction Careful attention to detail to ensure homes are ready for sale Ensure all marketing material is accurate and available at all times. The person An inspiration leader who is results focused and able to drive financial performance at the same time as customer delight. Accommodation can be provided. A forward-thinking problem solver and with an ambitious spirit. Previous Holiday Home Sales experience essential. An excellent communicator with determination and integrity that can work closely with our customers and other members of the team An assertive diplomatic approach with a can-do attitude Experience selling luxury or lifestyle products This is a fantastic opportunity to work within high performing, fun team environment which offers a 5 day working week and a very competitive bonus package so if you have the previous sales management experience and feel this is the role for you then please apply today!

We are seeking an experienced and motivated Assistant/Supervisor to support the front-of-house team on a family friendly holiday park in Devon. You will be responsible for ensuring a smooth check-in/check-out process, managing any customer issues efficiently, and maintaining high team morale through effective delegation and team management for a well-established award-winning holiday park. ABOUT THE ROLE: It is an extremely varied role that will further develop over time. You will gain experience and skills in many different areas. It is recognised that for a person joining the company for the first time, it will obviously take some time before they will be able to carry out all the work tasks listed above. The main requirement for the job is for someone who is interested, willing and able to learn. JOB PURPOSE: Create, drive, and deliver sales projects alongside the Holiday Sales Manager, as identified from daily sales reports and forecasting, to increase revenue and align with company strategy. To assist with leading a team to deliver outstanding customer service and standards in order to ensure all our guests wish to return. To be accountable for the effective management of all aspects of the Holiday Sales function & reception in the Holiday Sales Manager's absence. To work with the Holiday Sales Manager in managing Holiday Sales income ensuring maximisation of opportunities to improve Park and business performance against budget. KEY RESPONSIBILITIES: Deliver holiday sales to budget and strive to exceed beyond that. Effectively manage a budget for holiday sales and monitor and maintain effective cost controls. Lead the team to ensure the Holiday Sales department on their park meets their daily/weekly/monthly KPI targets (Key Performance Indicators). Assist the Manager with makeup of fleet (Lodges, Safari tents, caravans) to maximise revenue and availability opportunities using Elite Dynamics. Ensuring Hire fleet are prioritised when allocating bookings over Sublets. To regularly outbound potential guests whilst liaising with the social media and Marketing Department and future guests to increase holiday sales, upgrades, extensions and provide team with accurate information on Park of holiday offers available. To regularly outbound key data sets; booking fall out; missed calls; brochure requests and any other data set as required by the business. Ensure guest data and booking source are collected during the booking process and full data is collected from Hoseasons arrivals. Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. Use all available tools to forecast future problems and find suitable solutions to ease business pressure or create opportunity. Ensure the reception team are fully trained and receive regular training updates. Actively promote 2nd holiday and advance booking campaign and encourage guests to rebook before departure. Provide weekly feedback on out bounding activity to MK team (every Monday) Newspaper bookings; processing bookings; ensuring guests pay relevant charges / balance; invoicing GFM / BFH; reconciling invoices versus payments. Ensuring holiday balances are chased on a weekly basis and amounts outstanding are received 4 weeks prior to holiday start dates. Manage staff rotas in line with budgets and business needs. Monitor call quality with team ensuring all opportunities are maximised to deliver holiday sales budget. Work with HSM to ensure effective delivery of call overflow service and ensure messages are followed up in a timely manner. Customer complaint handling in line with company procedure. Ensure that holiday accommodation meets and exceeds customer expectations. Manage owner sublet accounts. Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. To give clear direction and purpose to the team in all communications. ESSENTIAL SKILLS: Fully computer literate with extensive experience of Microsoft Office programmes. Holiday park/ Hospitality experience in a similar position within holiday sales, management, guest experience, reception etc. The ability to communicate information to members of the public on the telephone, in person and in writing. A conscientious approach to work with excellent attention to detail. Good organisational and office procedure skills. Cheerful, confident personality with good customer care skills. The ability to remain calm and level-headed in demanding situations. Able to work flexible hours at busy times. The ability to work as part of a team and independently. Being able to prioritise work tasks, adjust to shifting priorities and meet deadlines. To prioritise workload in an efficient manner and to liaise with assistant manager/ Reception Supervisor. People management Problem solving Resilience Resource and budget management Results orientated. Strategic outlook Team working This is a full-time role based on an average of 45 hours a week, working 5/7. The office opens at 8.00 am. Finish times vary according to the time of year this could be up until 9pm in the summer. You will be ideally expected to work weekends, with 2 days off during the week. Due to the nature of the tourism industry, it is important that staff have a flexible approach to their work. There is a total of 28 days holiday per year pro rata, holidays cannot be taken during the school holidays or on Bank Holidays as these are our busiest times. The office is open 7 days a week so being able to work at weekends/Bank Holidays is a necessary requirement of the job. There is a half an hour unpaid lunch break. If you'd like the opportunity of being part of an amazing team and Holiday Park in a gorgeous part of the country, then please get in touch today to discuss your application!