Annesley Gandon

We are looking for an experienced senior holiday home sales executive to join the team at a beautiful holiday park in North Wales. This role would suit someone looking to step into a more senior, stand alone sales role with more control over sales targets. The individual will be responsible for achieving a pre-determined holiday home sales target through their drive to generate leads, building relationships with potential new owners by consistently following through on all enquiries and identifying potential upgrades with existing owners. Key Responsibilities/Duties: To sell holiday homes, deal with all sales enquiries in a friendly and efficient manner Develop a deep understanding of all products and services in order to advocate the correct solutions for each individual customer. To be aware of all costs involved in a transaction, so that a high level of profitability can be maintained. To be aware of market trends and to be able to adapt to maintain sales targets To develop new marketing ideas or strategies to arouse a high level of interest within our customer lead bank and also for new customers To provide a telesales service to existing lead bank customers to generate more sales and interest Provide a high level of customer service to our current Owners, keeping them informed of changes on the Park Being responsible for caravan warranty claims with the relevant manufacturers Key Requirements: To have a friendly and outgoing personality Demonstrate high levels of integrity and credibility at all times. To have excellent communication skills and the ability to converse with all customers Good computer knowledge is preferred Good telesales skills with a high level of knowledge of your product To be a good team player that can operate in a fast thinking environment Good influencing skills, required when dealing with customers To be an organised and planned individual To deal with and advise customers on financial matters that may be of a sensitive nature If you are looking for a Senior Holiday Home Sales role or a Selling Sales Manager role, please apply today.

We are recruiting a Holiday Park Sales Admin for a luxury family holiday park based in Norfolk. We are seeking to appoint a Sales Administrator to work alongside our Sales teams and Sales Manager. You will be responsible for our Holiday Home sales administration and sales support across our Holiday Park located on the Norfolk Coast. We are looking for a motivated caring individual who can provide excellent customer service to all our customers. Pay - This role has a basic salary plus commission on sales. £26k Basic plus Commission £40k OTE Responsibilities and Duties To ensure all sales and finance paperwork is correct and filed/scanned in the appropriate areas. Speaking with customers, showing them holiday homes and actively selling holiday homes to new and existing holiday home owners. To ensure the handover of holiday homes for new, and part exchange sales are ready on the agreed dates. To help in the organisation of any park owners/sales events. To attend and support for any sales open weekend To be responsible for the parks holiday home sales stock for dressing and getting the units ready for photography and for sale. To organise inventory stock for dressing and replenish where necessary To inspect new holiday homes on arrival for any after-sales issues and report to the relevant suppliers To liaise with current and potential new owners. To help and create an efficient and welcoming journey, for customers purchasing holiday homes Making follow up calls to potential purchasers Qualifications and Skills Excellent telephone manner High level of Customer Service skill Communicate effectively with customers and staff member Professional, enthusiastic and friendly approach Reliable, Punctual and have a can do attitude Experience in administration and I.T require Team player Full UK driving licence What s on offer This role will be based on 4-day working week, however a flexible approach will be needed due to the seasonal nature of the business. Sunday and Bank Holiday working will be required.

We have an exciting and unique opportunity available for a Holiday Park General Manager in Cumbira. We are looking for a dynamic leader to take full accountability for the day-to-day running of the park ensuring all revenue targets and budgets are achieved, whilst ensuring excellent customer delivery. Driving revenue, looking at opportunities to improve service standards and the overall profitability in each area of this diverse and already successful business. Effectively manage and develop the team on parks and oversee all departments whilst empowering the department heads to develop their own teams in order to deliver and exceed their budgets. The Individual Have previous experience managing a holiday park Driven with the ability to both lead and manage a large team Understand the importance of team training and development Able to communicate at all levels including board level Confidential and trustworthy Diplomatic with excellent negotiation skills Company role-model Excellent negotiator The Role To maximise all areas of financial performance and guest satisfaction To ensure all departments achieve gross profit targets set by the Company. To maximise retail sales revenue/profitability from all sources To identify and act on all cross-selling opportunities To take an active part in the local area, developing key relationships with local authorities To line manage the relevant department heads and ensure each area operates at its optimum level To report when necessary financial monthly and quarterly management information and profit & loss To ensure that all departments operate within agreed financial and staff cost budgets To ensure compliance in all areas of health and safety and human resources To deal with all situations ensuring minimal disruption and complaints to the business within set guidelines To understand all legislation with regards to the running of the park Actively work with the training and development of all staff and carry out regular meetings and appraisals To be responsible for the good reputation of the Company For more information on this position please get in touch.

We are recruiting an experienced Sales Manager to drive the holiday home sales on a cluster of stunning parks based in a highly sought after location next to Loch Ness. The company are looking for an individual who is people focused with a passion to develop others, a proactive thinker with a competitive nature. Above all, someone able to take full accountability for the holiday home sales department and ensuring that the full sales process is adhered to. Key responsibilities Competitive towards targets Lead generation and marketing Following leads all the way through Driving the Sales of the holiday homes across the park Understand and sell a holiday home investment model Stock management, ensuring the inventory is in line with budget expectations Compliance, ensuring the sales operation is operating to the standards set out by the site licence and the business Work to targets and set goals for the business and team Drive organic referral business through great customer satisfaction Careful attention to detail to ensure homes are ready for sale Ensure all marketing material is accurate and available at all times The person An inspiration leader who is results focused and able to drive financial performance at the same time as customer delight A forward-thinking problem solver and with an ambitious spirit Previous Holiday Home Sales Management experience essential An excellent communicator with determination and integrity that can work closely with our customers and other members of the team An assertive diplomatic approach with a can-do attitude Experience selling luxury or lifestyle products This is a fantastic opportunity to work within high performing, fun environment which offers a 5 day working week and a competitive bonus package so if you have the previous sales management experience and feel this is the role for you then please apply today!

We are seeking an experienced and motivated Assistant/Supervisor to support the front-of-house team on a family friendly holiday park in Devon. You will be responsible for ensuring a smooth check-in/check-out process, managing any customer issues efficiently, and maintaining high team morale through effective delegation and team management for a well-established award-winning holiday park. ABOUT THE ROLE: It is an extremely varied role that will further develop over time. You will gain experience and skills in many different areas. It is recognised that for a person joining the company for the first time, it will obviously take some time before they will be able to carry out all the work tasks listed above. The main requirement for the job is for someone who is interested, willing and able to learn. JOB PURPOSE: Create, drive, and deliver sales projects alongside the Holiday Sales Manager, as identified from daily sales reports and forecasting, to increase revenue and align with company strategy. To assist with leading a team to deliver outstanding customer service and standards in order to ensure all our guests wish to return. To be accountable for the effective management of all aspects of the Holiday Sales function & reception in the Holiday Sales Manager's absence. To work with the Holiday Sales Manager in managing Holiday Sales income ensuring maximisation of opportunities to improve Park and business performance against budget. KEY RESPONSIBILITIES: Deliver holiday sales to budget and strive to exceed beyond that. Effectively manage a budget for holiday sales and monitor and maintain effective cost controls. Lead the team to ensure the Holiday Sales department on their park meets their daily/weekly/monthly KPI targets (Key Performance Indicators). Assist the Manager with makeup of fleet (Lodges, Safari tents, caravans) to maximise revenue and availability opportunities using Elite Dynamics. Ensuring Hire fleet are prioritised when allocating bookings over Sublets. To regularly outbound potential guests whilst liaising with the social media and Marketing Department and future guests to increase holiday sales, upgrades, extensions and provide team with accurate information on Park of holiday offers available. To regularly outbound key data sets; booking fall out; missed calls; brochure requests and any other data set as required by the business. Ensure guest data and booking source are collected during the booking process and full data is collected from Hoseasons arrivals. Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. Use all available tools to forecast future problems and find suitable solutions to ease business pressure or create opportunity. Ensure the reception team are fully trained and receive regular training updates. Actively promote 2nd holiday and advance booking campaign and encourage guests to rebook before departure. Provide weekly feedback on out bounding activity to MK team (every Monday) Newspaper bookings; processing bookings; ensuring guests pay relevant charges / balance; invoicing GFM / BFH; reconciling invoices versus payments. Ensuring holiday balances are chased on a weekly basis and amounts outstanding are received 4 weeks prior to holiday start dates. Manage staff rotas in line with budgets and business needs. Monitor call quality with team ensuring all opportunities are maximised to deliver holiday sales budget. Work with HSM to ensure effective delivery of call overflow service and ensure messages are followed up in a timely manner. Customer complaint handling in line with company procedure. Ensure that holiday accommodation meets and exceeds customer expectations. Manage owner sublet accounts. Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. To give clear direction and purpose to the team in all communications. ESSENTIAL SKILLS: Fully computer literate with extensive experience of Microsoft Office programmes. Holiday park/ Hospitality experience in a similar position within holiday sales, management, guest experience, reception etc. The ability to communicate information to members of the public on the telephone, in person and in writing. A conscientious approach to work with excellent attention to detail. Good organisational and office procedure skills. Cheerful, confident personality with good customer care skills. The ability to remain calm and level-headed in demanding situations. Able to work flexible hours at busy times. The ability to work as part of a team and independently. Being able to prioritise work tasks, adjust to shifting priorities and meet deadlines. To prioritise workload in an efficient manner and to liaise with assistant manager/ Reception Supervisor. People management Problem solving Resilience Resource and budget management Results orientated. Strategic outlook Team working This is a full-time role based on an average of 45 hours a week, working 5/7. The office opens at 8.00 am. Finish times vary according to the time of year this could be up until 9pm in the summer. You will be ideally expected to work weekends, with 2 days off during the week. Due to the nature of the tourism industry, it is important that staff have a flexible approach to their work. There is a total of 28 days holiday per year pro rata, holidays cannot be taken during the school holidays or on Bank Holidays as these are our busiest times. The office is open 7 days a week so being able to work at weekends/Bank Holidays is a necessary requirement of the job. There is a half an hour unpaid lunch break. If you'd like the opportunity of being part of an amazing team and Holiday Park in a gorgeous part of the country, then please get in touch today to discuss your application!