Credit Control & Customer Service Administrator Emersons Green, Bristol£28,000 - £32,000 + benefitsFull-time Office-basedWe're working with a growing business in Bristol looking for a Credit Control & Customer Service Administrator to join their team. This is a varied role combining customer service, credit control, and administration.If you're confident on the phone, organised, and comfortable handling payments and customer queries, this could be a great fit. Please note: This role is available for an immediate start and will initially be offered on a temporary basis, with the potential to become permanent for the right candidate. The Role Act as a first point of contact for customer queries via phone and email Manage complaints and resolve issues in a professional, timely manner Monitor outstanding balances and follow up overdue accounts Contact customers to discuss invoices and agree payment plans Support with collections, including taking payments and setting up direct debits Process customer orders and support new client onboarding Maintain accurate customer records and account data What We're Looking For Experience in customer service and administration Confident handling calls, including outbound and payment-related conversations Complaint handling and objection handling experience with a robust approach Ideally some exposure to credit control or debt collection Strong organisation skills and attention to detail Confident IT skills (MS Office and CRM/admin systems) Able to work independently and as part of a team What's on Offer £28,000 - £32,000 salary (depending on experience) Medical cover Birthday off 28 days holiday (including bank holidays) Supportive, team-focused environment 35 hour working week with an early finish Friday! If you're looking for a varied role where no two days are the same and you can build strong customer relationships while keeping things organised behind the scenes, we'd love to hear from you.
Jul 05, 2026
Full time
Credit Control & Customer Service Administrator Emersons Green, Bristol£28,000 - £32,000 + benefitsFull-time Office-basedWe're working with a growing business in Bristol looking for a Credit Control & Customer Service Administrator to join their team. This is a varied role combining customer service, credit control, and administration.If you're confident on the phone, organised, and comfortable handling payments and customer queries, this could be a great fit. Please note: This role is available for an immediate start and will initially be offered on a temporary basis, with the potential to become permanent for the right candidate. The Role Act as a first point of contact for customer queries via phone and email Manage complaints and resolve issues in a professional, timely manner Monitor outstanding balances and follow up overdue accounts Contact customers to discuss invoices and agree payment plans Support with collections, including taking payments and setting up direct debits Process customer orders and support new client onboarding Maintain accurate customer records and account data What We're Looking For Experience in customer service and administration Confident handling calls, including outbound and payment-related conversations Complaint handling and objection handling experience with a robust approach Ideally some exposure to credit control or debt collection Strong organisation skills and attention to detail Confident IT skills (MS Office and CRM/admin systems) Able to work independently and as part of a team What's on Offer £28,000 - £32,000 salary (depending on experience) Medical cover Birthday off 28 days holiday (including bank holidays) Supportive, team-focused environment 35 hour working week with an early finish Friday! If you're looking for a varied role where no two days are the same and you can build strong customer relationships while keeping things organised behind the scenes, we'd love to hear from you.
Customer Service / Complaints Administrator East Bristol£28,000 - £32,000 + benefitsFull-time Office-basedWe're working with a growing business in Bristol looking for a Customer Service / Complaints Administrator to join their team. Due to an immediate requirement, this role is available now and will initially be offered on a temporary basis, with a strong view to becoming permanent.If you're confident on the phone, organised, and enjoy resolving problems for customers, this could be a great fit. The Role Act as a first point of contact for customer queries via phone and email Handle complaints and resolve issues in a professional, solutions-focused way Build strong relationships with customers and deliver excellent service Support with troubleshooting and resolving service-related queries Assist with basic credit control and accounts-related tasks Liaise with internal teams and external suppliers where needed Process customer orders accurately and efficiently Support onboarding of new clients Maintain up-to-date and accurate customer records What We're Looking For Experience in customer service and administration Strong communication skills and confident telephone manner Experience handling complaints and objection handling Highly organised with strong attention to detail Confident IT skills (MS Office and internal systems) Able to work independently and as part of a team What's on Offer £28,000 - £32,000 salary Medical cover Birthday off 28 days holiday (including bank holidays) Supportive, collaborative working environment Opportunity to develop within a growing business 35 hour working week with an early finish Friday! If you're immediately available (or available at short notice) and looking for a role where you can make an impact within a supportive team, we'd love to hear from you.
Jun 30, 2026
Full time
Customer Service / Complaints Administrator East Bristol£28,000 - £32,000 + benefitsFull-time Office-basedWe're working with a growing business in Bristol looking for a Customer Service / Complaints Administrator to join their team. Due to an immediate requirement, this role is available now and will initially be offered on a temporary basis, with a strong view to becoming permanent.If you're confident on the phone, organised, and enjoy resolving problems for customers, this could be a great fit. The Role Act as a first point of contact for customer queries via phone and email Handle complaints and resolve issues in a professional, solutions-focused way Build strong relationships with customers and deliver excellent service Support with troubleshooting and resolving service-related queries Assist with basic credit control and accounts-related tasks Liaise with internal teams and external suppliers where needed Process customer orders accurately and efficiently Support onboarding of new clients Maintain up-to-date and accurate customer records What We're Looking For Experience in customer service and administration Strong communication skills and confident telephone manner Experience handling complaints and objection handling Highly organised with strong attention to detail Confident IT skills (MS Office and internal systems) Able to work independently and as part of a team What's on Offer £28,000 - £32,000 salary Medical cover Birthday off 28 days holiday (including bank holidays) Supportive, collaborative working environment Opportunity to develop within a growing business 35 hour working week with an early finish Friday! If you're immediately available (or available at short notice) and looking for a role where you can make an impact within a supportive team, we'd love to hear from you.
