EF Recruitment

Our client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking an experienced Operations Analyst for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office. You will help the team maintain a consistent and structured approach to handling investigations and incidents. Skills Experience in incident management, investigations, operations, or analytical role in a service environment. Strong analytical skills such as Google Workspace and Tableau. Comfortable using Slack, Salesforce, Jira, and similar operational tools. Ability to identify patterns in data and turn insights into actionable recommendations. ITIL Foundation preferred. Responsibilities: Support timely and consistent handling of incidents, investigations, and related case work. Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process. Perform root cause analysis and identify trends across incidents and recurring issues. Provide analytical insights that help prioritise fixes and improvements . Contribute to improvements that resolve issues more quickly. Benefits Global company, long contract Hybrid role Free breakfast

Our client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking an experienced Tactical Operations Analyst for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office. You will help the team maintain a consistent and structured approach to handling investigations and incidents. Skills Experience in incident management, investigations, operations up to Tier 3 level or an analytical role in a service environment. Strong analytical skills such as Google Workspace and Tableau. Comfortable using Slack, Salesforce, Jira, and similar operational tools. Ability to identify patterns in data and turn insights into actionable recommendations. ITIL Foundation preferred. Responsibilities: Support timely and consistent handling of incidents, investigations, and related case work. Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process. Perform root cause analysis and identify trends across incidents and recurring issues. Provide analytical insights that help prioritise fixes and improvements . Contribute to improvements that resolve issues more quickly. Benefits Global company, long contract Hybrid role Free breakfast

Our client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking an experienced Customer Success Analyst for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office. You will help the team maintain a consistent and structured approach to handling investigations and incidents. Skills Experience in incident management, investigations, operations up to Tier 3 level or an analytical role in a service environment. Strong analytical skills such as Google Workspace and Tableau. Comfortable using Slack, Salesforce, Jira, and similar operational tools. Ability to identify patterns in data and turn insights into actionable recommendations. ITIL Foundation preferred. Responsibilities: Support timely and consistent handling of incidents, investigations, and related case work. Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process. Perform root cause analysis and identify trends across incidents and recurring issues. Provide analytical insights that help prioritise fixes and improvements . Contribute to improvements that resolve issues more quickly. Benefits Global company, long contract Hybrid role Free breakfast

Our client is a global software solutions company with UK headquarters located in Victoria, London. They are now seeking a IT Support Technician for a 12 month contract where you will benefit from great technical support from your colleagues. Can be 2 days a week remote. Responsibiities Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. Troubleshoot issues as 1st, 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues. Troubleshoot and replace laptop and PC hardware. Provides professional-level phone support to customers. Configure, test, and troubleshoot network connectivity and wireless access. Skills Computer graduate or similar 1+ years experience in IT Desktop Support. Familiarity supporting Mac OS X & Windows 7/10. Familiarity with wired and Wi-Fi Networking with Windows Active Directory preferred. Ability to work independently and within a team. Benefits Technical support given. Possible extension. Global company. Free breakfast

Our client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking an experienced Strategic Analyst , Data Modeller for a 12 month contract. You will be assisting in the company transition from correlation-based reporting to causal-based decision making, helping guide key marketing investment decisions. Central London location, hybrid, with 2-3 days a week in the office. Responsibilities Forecasting: Build predictive models to simulate business outcomes under various economic and budgetary scenarios, acting as the "radar" for the marketing department. Serve as the analyst lead for the Data Clean Room (DCR) strategy, specifically within Meta Advanced Analytics (AA) SQL: Write and optimize advanced SQL queries Learning Agenda & Causal Experimentation. Design and execute rigorous Conversio n Lift Studies (CLS)and Brand Lift Studies (BLS). Skills 5+ years of experience working in markets science or data analytics teams or other relevant roles. B.Sc in a quantitative Economics, Statistics, Mathematics, Data Science). SQL: Advanced level. Ability to write complex CTEs, window functions, and optimize joins for distributed systems. Experience with Marketing Mix Models (MMM). Understanding of Bayesian inference, Adstock transformations, and saturation curves. Useful experience Hands-on experience with at least one major DCR environment. Deep understanding of hypothesis testing, confidence intervals, p-values, and selection bias. Understanding of AdTech and paid media mechanics, margin profiles. Benefits Global company, long contract Hybrid role

Our client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London Responsibilities Support the analytics needs of the business by building automated scalable reporting solutions focused on customer retention. Create holistic dashboards by combining data from both internal and external data sources Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. Go one step further and provide actionable insights and recommendations related to key customer retention measures. Qualifications Previous experience working in data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis. Strong ability analysing and combining large SQL datasets. Nice to have: Business reporting tools such as Tableau and Qlik. Python/R. Experience of working with and building data pipelines. Benefits Long contract Global company Free breakfast on site

Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Customer Retention Manager to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty, while growing client advocacy across their customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn. Skills 4+ years experience in a Customer Success and Retention enabling role. Ideally in a SaaS organisation in customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site

Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress. Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mix panel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Benefits Global company Friendly team ,stunning offices Free Breakfast