Our client an award winning global SaaS company is now seeking a Business Strategy Consultant for a 12 month contract. Location central London. Reporting to the Director Strategy & Business Operations International, you will play a critical role in steering their Global Business Solutions Group shaping growth strategies, acting as a thought partner to senior leaders across Product and GTM. This position requires strong collaboration and communication skills. The ability to influence and develop productive partnerships at all levels of the organization, A strong understanding of business priorities across customer and product segments. Preferbly a background in SaaS and subscription services. Responsibilities Establishes Strategic Clarity: Drive creation of growth strategies, champion high-impact growth initiatives, and facilitate strategic decision-making processes. Connect external trends and business strategies with their priorities to steer teams focusing on the most impactful work. Drive organizational accountability, support swift decision-making, and implement continuous improvement processes to enhance operational efficiency. Lead Change: Build strong trust-based teams, develops thoughtful change strategy and exhibits extreme ownership to effectively lead, coach and influence a cross-functional team. Develops recommendations to shape organizational strategy, enhance operating systems, build business processes and improve business efficiency. Benefits Global organisation Long contract Hybrid role
Apr 23, 2026
Contractor
Our client an award winning global SaaS company is now seeking a Business Strategy Consultant for a 12 month contract. Location central London. Reporting to the Director Strategy & Business Operations International, you will play a critical role in steering their Global Business Solutions Group shaping growth strategies, acting as a thought partner to senior leaders across Product and GTM. This position requires strong collaboration and communication skills. The ability to influence and develop productive partnerships at all levels of the organization, A strong understanding of business priorities across customer and product segments. Preferbly a background in SaaS and subscription services. Responsibilities Establishes Strategic Clarity: Drive creation of growth strategies, champion high-impact growth initiatives, and facilitate strategic decision-making processes. Connect external trends and business strategies with their priorities to steer teams focusing on the most impactful work. Drive organizational accountability, support swift decision-making, and implement continuous improvement processes to enhance operational efficiency. Lead Change: Build strong trust-based teams, develops thoughtful change strategy and exhibits extreme ownership to effectively lead, coach and influence a cross-functional team. Develops recommendations to shape organizational strategy, enhance operating systems, build business processes and improve business efficiency. Benefits Global organisation Long contract Hybrid role
Our client is a global leader within the SaaS marketplace, specifically within the SME sector. They are now seeking an experienced Programme Manager for a 12 month contract based at their stunning offices in central London. Joining the EMEA Commercial team, the Programme Manager will be responsible for initiating and managing strategic programs that will drive commercial outcomes, customer growth and retention. This is a cross-functional role where you will partner with stakeholders from across business Marketing, Sales, Partnerships, Product and Customer Success. Skills 5+ years of experience in a programme and change management role in SaaS Enterprise, Sales and Go-To-Market. Demonstrated, hands-on experience driving projects related to high-touch account management, B2B sales and customer retention strategies. Demonstrated ability to influence at VP level and above Demonstrated ability to build strong partnerships across teams. Ability to use data and insights to support and drive decision-making. Project management tools and software e.g. APM PMQ or PMI PMP. Benefits Long contract Hybrid Free Breakfast
Apr 20, 2026
Contractor
Our client is a global leader within the SaaS marketplace, specifically within the SME sector. They are now seeking an experienced Programme Manager for a 12 month contract based at their stunning offices in central London. Joining the EMEA Commercial team, the Programme Manager will be responsible for initiating and managing strategic programs that will drive commercial outcomes, customer growth and retention. This is a cross-functional role where you will partner with stakeholders from across business Marketing, Sales, Partnerships, Product and Customer Success. Skills 5+ years of experience in a programme and change management role in SaaS Enterprise, Sales and Go-To-Market. Demonstrated, hands-on experience driving projects related to high-touch account management, B2B sales and customer retention strategies. Demonstrated ability to influence at VP level and above Demonstrated ability to build strong partnerships across teams. Ability to use data and insights to support and drive decision-making. Project management tools and software e.g. APM PMQ or PMI PMP. Benefits Long contract Hybrid Free Breakfast
Our client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London Responsibilities Support the analytics needs of the business by building automated scalable reporting solutions focused on customer retention. Create holistic dashboards by combining data from both internal and external data sources Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. Go one step further and provide actionable insights and recommendations related to key customer retention measures. Qualifications Previous experience working in data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis. Strong ability analysing and combining large SQL datasets. Nice to have: Business reporting tools such as Tableau and Qlik. Python/R. Experience of working with and building data pipelines. Benefits Long contract Global company Free breakfast on site
Oct 03, 2025
Contractor
Our client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London Responsibilities Support the analytics needs of the business by building automated scalable reporting solutions focused on customer retention. Create holistic dashboards by combining data from both internal and external data sources Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. Go one step further and provide actionable insights and recommendations related to key customer retention measures. Qualifications Previous experience working in data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis. Strong ability analysing and combining large SQL datasets. Nice to have: Business reporting tools such as Tableau and Qlik. Python/R. Experience of working with and building data pipelines. Benefits Long contract Global company Free breakfast on site
Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Customer Retention Manager to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty, while growing client advocacy across their customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn. Skills 4+ years experience in a Customer Success and Retention enabling role. Ideally in a SaaS organisation in customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site
Oct 03, 2025
Contractor
Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Customer Retention Manager to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty, while growing client advocacy across their customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn. Skills 4+ years experience in a Customer Success and Retention enabling role. Ideally in a SaaS organisation in customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site
Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress. Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mix panel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Benefits Global company Friendly team ,stunning offices Free Breakfast
Oct 02, 2025
Contractor
Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress. Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mix panel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Benefits Global company Friendly team ,stunning offices Free Breakfast
