Som-3 Recruitment

User Researcher £330 INSIDE IR35 Start 16th Feb - remote We're seeking an experienced User Researcher to support a high-profile public sector digital programme. You'll work in agile, multidisciplinary teams to ensure services meet real user needs and align with GDS standards. Key Responsibilities Plan and conduct user research (interviews, usability testing, surveys) Synthesize findings into clear, actionable insights Produce personas, journey maps, and research artefacts Advocate for user-centred design across teams Support service assessments and continuous discovery Essential Skills & Experience Proven public sector/Government Digital Service (GDS) experience Strong knowledge of the GDS Service Standard Experience working in agile, multidisciplinary teams Expertise in qualitative and quantitative research methods Ability to engage diverse and vulnerable user groups Strong stakeholder communication skills