PROGRAMME SUPPORT OFFICER Contract role Location: Nursling Depot, SO16 Pay: £14.92 per hour We are looking for a Programme Support Officer to join the Planned Maintenance team. This is an excellent opportunity for an organised and proactive administrator to provide additional contract management support and help ensure the smooth operation of the Repairs contract. The role will involve: Providing administrative and contract management support to the Planned Maintenance team Liaising daily with customers, trade staff and managers Supporting the smooth and efficient operation of the Repairs contract Maintaining accurate records and completing general IT and administrative tasks Providing a high standard of customer service We are looking for someone with: Good IT and administration skills Strong customer service and communication skills The ability to liaise confidently with customers, tradespeople and managers Excellent organisation and attention to detail A background in housing maintenance, construction or work planning would be preferred If you have strong administration and customer service skills and experience within housing maintenance, construction or work planning, we would love to hear from you. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Oct 21, 2026
Contractor
PROGRAMME SUPPORT OFFICER Contract role Location: Nursling Depot, SO16 Pay: £14.92 per hour We are looking for a Programme Support Officer to join the Planned Maintenance team. This is an excellent opportunity for an organised and proactive administrator to provide additional contract management support and help ensure the smooth operation of the Repairs contract. The role will involve: Providing administrative and contract management support to the Planned Maintenance team Liaising daily with customers, trade staff and managers Supporting the smooth and efficient operation of the Repairs contract Maintaining accurate records and completing general IT and administrative tasks Providing a high standard of customer service We are looking for someone with: Good IT and administration skills Strong customer service and communication skills The ability to liaise confidently with customers, tradespeople and managers Excellent organisation and attention to detail A background in housing maintenance, construction or work planning would be preferred If you have strong administration and customer service skills and experience within housing maintenance, construction or work planning, we would love to hear from you. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Building Compliance Officer 4-Week Contract Home-Based 32- 35 per hour (Umbrella) We are currently recruiting for a Building Compliance Officer to join a nationwide housing association on an initial four-week contract. This is a home-based opportunity for an organised and detail-oriented professional with experience in building compliance administration, health and safety documentation, and asset management systems. Key Responsibilities Maintain accurate compliance data, records and technical documentation within asset management systems. Administer servicing programmes and liaise with contractors to ensure inspections, works and certification are completed within agreed timescales. Place work orders, process payments and check, code and reconcile contractor invoices. Liaise with contractors, consultants, suppliers and internal teams to obtain documentation, resolve queries and communicate progress. Produce compliance reports, KPI data and management information as required. Support the Senior Compliance Officer with administrative procedures, system improvements and data quality. Attend meetings, prepare and circulate minutes, and monitor outstanding actions. Handle confidential information appropriately, ensuring compliance with GDPR and data protection requirements. Support a strong health and safety culture, ensuring issues are reported and followed through appropriately. About You Experience in building compliance administration, health and safety compliance or a similar property services environment. Knowledge of UK health and safety compliance legislation and best practice. Strong administrative and organisational skills, with excellent attention to detail. Experience maintaining databases, processing compliance records and producing reports. Confident using Microsoft Office and asset management or compliance systems. Able to work independently, manage competing priorities and meet tight deadlines. Excellent communication skills, with the ability to build effective relationships with contractors and colleagues. A relevant qualification, such as the EAL Level 2 in Asset and Building Compliance Awareness (ABMC2), is required. For more information or to apply please submit your CV
Oct 21, 2026
Contractor
Building Compliance Officer 4-Week Contract Home-Based 32- 35 per hour (Umbrella) We are currently recruiting for a Building Compliance Officer to join a nationwide housing association on an initial four-week contract. This is a home-based opportunity for an organised and detail-oriented professional with experience in building compliance administration, health and safety documentation, and asset management systems. Key Responsibilities Maintain accurate compliance data, records and technical documentation within asset management systems. Administer servicing programmes and liaise with contractors to ensure inspections, works and certification are completed within agreed timescales. Place work orders, process payments and check, code and reconcile contractor invoices. Liaise with contractors, consultants, suppliers and internal teams to obtain documentation, resolve queries and communicate progress. Produce compliance reports, KPI data and management information as required. Support the Senior Compliance Officer with administrative procedures, system improvements and data quality. Attend meetings, prepare and circulate minutes, and monitor outstanding actions. Handle confidential information appropriately, ensuring compliance with GDPR and data protection requirements. Support a strong health and safety culture, ensuring issues are reported and followed through appropriately. About You Experience in building compliance administration, health and safety compliance or a similar property services environment. Knowledge of UK health and safety compliance legislation and best practice. Strong administrative and organisational skills, with excellent attention to detail. Experience maintaining databases, processing compliance records and producing reports. Confident using Microsoft Office and asset management or compliance systems. Able to work independently, manage competing priorities and meet tight deadlines. Excellent communication skills, with the ability to build effective relationships with contractors and colleagues. A relevant qualification, such as the EAL Level 2 in Asset and Building Compliance Awareness (ABMC2), is required. For more information or to apply please submit your CV
Town & Country Housing Group
Tunbridge Wells, Kent
Our Vacancy We have an exciting opportunity for a Complaints Officer to join our Contracts and Compliance Team. This role plays a vital part in ensuring our customers receive a high-quality service by managing complaints, resolving enquiries, and providing essential administrative support across our repairs and maintenance functions. As a key point of contact for customers, contractors and colleagues, you'll help deliver positive outcomes, maintain accurate records, and support continuous service improvement through customer feedback and effective communication. What you'll do As our Complaints Officer, you'll be the first point of contact for complaints and escalations, working closely with customers, contractors and internal teams to resolve issues efficiently and professionally. You'll investigate and respond to complaints, produce clear written correspondence, maintain accurate audit trails, and ensure customer contact is achieved within agreed timescales. You'll also support the team with repairs enquiries, data collection for audits, administration tasks, and the ongoing improvement of services through effective reporting and customer feedback. What You'll Need We're looking for someone with strong administrative experience and excellent communication skills, who is confident managing customer queries through a variety of channels. You'll have a good standard of education, including GCSE English and Maths, alongside strong Microsoft Office skills and excellent Excel knowledge. You'll be highly organised, customer-focused and able to work collaboratively with a range of stakeholders. Experience of customer correspondence, complaints handling, and analysing information to support reporting processes will help you succeed in this role Why join us When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together . We believe in creating a workplace where everyone feels supported, included and empowered. What we offer Annual Salary 31,750 Contributory pension scheme up to 10% matched contributions Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year 24/7 digital GP service and counselling helpline (including face-to-face sessions) Free annual eye test voucher and contribution towards glasses Enhanced maternity, paternity, and shared parental leave provision Flexible benefits scheme, including family friendly benefits and access to a discount portal Annual flu vaccinations This is a full time 6 month Fixed Term Contract based in Tunbridge Wells Please read before applying: You must have the right to work in the UK; we are unable to provide a visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications. This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months) If this sounds like the perfect opportunity for you, we'd love to hear from you. Click 'Apply Now' to complete our online application process and provide details of your skills, experience, and achievements. We look forward to learning more about what you can bring to Town & Country Housing. As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully. Interviews will be taking place in person on 27th October.
Oct 21, 2026
Contractor
Our Vacancy We have an exciting opportunity for a Complaints Officer to join our Contracts and Compliance Team. This role plays a vital part in ensuring our customers receive a high-quality service by managing complaints, resolving enquiries, and providing essential administrative support across our repairs and maintenance functions. As a key point of contact for customers, contractors and colleagues, you'll help deliver positive outcomes, maintain accurate records, and support continuous service improvement through customer feedback and effective communication. What you'll do As our Complaints Officer, you'll be the first point of contact for complaints and escalations, working closely with customers, contractors and internal teams to resolve issues efficiently and professionally. You'll investigate and respond to complaints, produce clear written correspondence, maintain accurate audit trails, and ensure customer contact is achieved within agreed timescales. You'll also support the team with repairs enquiries, data collection for audits, administration tasks, and the ongoing improvement of services through effective reporting and customer feedback. What You'll Need We're looking for someone with strong administrative experience and excellent communication skills, who is confident managing customer queries through a variety of channels. You'll have a good standard of education, including GCSE English and Maths, alongside strong Microsoft Office skills and excellent Excel knowledge. You'll be highly organised, customer-focused and able to work collaboratively with a range of stakeholders. Experience of customer correspondence, complaints handling, and analysing information to support reporting processes will help you succeed in this role Why join us When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together . We believe in creating a workplace where everyone feels supported, included and empowered. What we offer Annual Salary 31,750 Contributory pension scheme up to 10% matched contributions Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year 24/7 digital GP service and counselling helpline (including face-to-face sessions) Free annual eye test voucher and contribution towards glasses Enhanced maternity, paternity, and shared parental leave provision Flexible benefits scheme, including family friendly benefits and access to a discount portal Annual flu vaccinations This is a full time 6 month Fixed Term Contract based in Tunbridge Wells Please read before applying: You must have the right to work in the UK; we are unable to provide a visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications. This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months) If this sounds like the perfect opportunity for you, we'd love to hear from you. Click 'Apply Now' to complete our online application process and provide details of your skills, experience, and achievements. We look forward to learning more about what you can bring to Town & Country Housing. As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully. Interviews will be taking place in person on 27th October.
Retrofit Project Assistant Location: Mandela House, Cambridge, CB2 (Hybrid Working) Hours: 37 hours per week Pay Rate: £17.45 per hour PAYE / £21.73 per hour Umbrella About the Role We are seeking a motivated and organised Retrofit Project Assistant to support the delivery of net zero, energy efficiency and retrofit projects across its housing stock. This is an excellent opportunity for someone with strong administrative, organisational and communication skills who is interested in supporting sustainable housing improvements and energy efficiency initiatives. Key Responsibilities Support project officers and managers throughout the briefing, development, planning, procurement and delivery stages of retrofit and energy efficiency projects. Assist in preparing project specifications, documentation and tender submissions in line with council procedures and relevant standards. Support tenant and leaseholder engagement, including drafting letters, producing flyers, arranging surveys and home visits, and coordinating engagement events. Assist with the preparation and submission of planning and Building Regulations applications. Prepare monthly reporting data for funded projects and support project monitoring activities. Coordinate the collection of pre- and post-retrofit Energy Performance Certificate (EPC) data. Support monitoring and evaluation activities to assess energy performance, tenant comfort and satisfaction. Maintain accurate property records and update the Council's central asset management database. Research potential funding opportunities and assist with the preparation of grant and bid applications. Provide project support, including site visits and cover for colleagues when required. Keep up to date with relevant legislation, industry standards and best practice. The ideal candidate will have: Strong administrative and organisational skills. Excellent written and verbal communication skills. The ability to manage information accurately and meet deadlines. Confidence communicating with tenants, leaseholders and project stakeholders. Good IT skills and experience maintaining databases or preparing reports. A proactive approach and the ability to work independently and as part of a team. An interest in retrofit, energy efficiency, sustainability or housing projects. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Oct 21, 2026
Contractor
Retrofit Project Assistant Location: Mandela House, Cambridge, CB2 (Hybrid Working) Hours: 37 hours per week Pay Rate: £17.45 per hour PAYE / £21.73 per hour Umbrella About the Role We are seeking a motivated and organised Retrofit Project Assistant to support the delivery of net zero, energy efficiency and retrofit projects across its housing stock. This is an excellent opportunity for someone with strong administrative, organisational and communication skills who is interested in supporting sustainable housing improvements and energy efficiency initiatives. Key Responsibilities Support project officers and managers throughout the briefing, development, planning, procurement and delivery stages of retrofit and energy efficiency projects. Assist in preparing project specifications, documentation and tender submissions in line with council procedures and relevant standards. Support tenant and leaseholder engagement, including drafting letters, producing flyers, arranging surveys and home visits, and coordinating engagement events. Assist with the preparation and submission of planning and Building Regulations applications. Prepare monthly reporting data for funded projects and support project monitoring activities. Coordinate the collection of pre- and post-retrofit Energy Performance Certificate (EPC) data. Support monitoring and evaluation activities to assess energy performance, tenant comfort and satisfaction. Maintain accurate property records and update the Council's central asset management database. Research potential funding opportunities and assist with the preparation of grant and bid applications. Provide project support, including site visits and cover for colleagues when required. Keep up to date with relevant legislation, industry standards and best practice. The ideal candidate will have: Strong administrative and organisational skills. Excellent written and verbal communication skills. The ability to manage information accurately and meet deadlines. Confidence communicating with tenants, leaseholders and project stakeholders. Good IT skills and experience maintaining databases or preparing reports. A proactive approach and the ability to work independently and as part of a team. An interest in retrofit, energy efficiency, sustainability or housing projects. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Regional Programme Adviser Interim Day rate Home based with occasional travel Initially to 31 March 2027 Potential to extend Sellick Partnership has been exclusively retained to recruit an experienced Regional Programme Adviser for a high-profile national public-sector programme working across local government, central government, housing, regeneration and public land/assets . This is a stakeholder-led programme role and we are specifically looking for candidates with experience working within, or extensively alongside, local government. The role Working closely with senior programme colleagues, you will support delivery across councils, combined authorities and government departments. Responsibilities will include: Building effective relationships with councils and other public-sector stakeholders Supporting projects around housing, regeneration, public land/assets and government funding Analysing complex data and performance information and identifying the key messages Turning analysis into clear written reports, briefing papers and verbal updates Monitoring project pipelines, risks, milestones and delivery progress Supporting funding administration, assessment, monitoring and reporting Organising meetings, events and webinars Confidently participating in and facilitating meetings, webinars and Board-level activity Research, quality assurance and wider programme support. About you - please read before applying To be considered, you must be able to demonstrate: Experience working within or closely with local government/public-sector organisations Strong stakeholder-management skills, ideally dealing with people at different levels of seniority An understanding of political environments and how to communicate appropriately with officers, senior leaders and elected Members Strong experience analysing information/data and turning it into clear, accessible outputs Excellent written communication and report-writing skills Experience managing multiple projects, workstreams, deadlines and priorities Confidence presenting information verbally and contributing to meetings/events Strong organisation and attention to detail A genuine interest in housing, regeneration, property/public assets and place-based delivery Direct property, housing or regeneration experience is advantageous but not essential. However, strong local-government experience, stakeholder engagement and analytical/programme skills are essential. This is not a general project administration role. We are looking for someone who can work independently, analyse complex information, communicate confidently with senior stakeholders and understand the sensitivities of working across politically led public-sector organisations. Interested? If you meet the essential requirements above, please apply with an up-to-date CV clearly demonstrating your local-government experience, stakeholder engagement, data/analytical skills, programme/project delivery and written/verbal communication experience. Applications that do not demonstrate the core public-sector, stakeholder and analytical requirements are unlikely to be progressed. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Oct 21, 2026
Contractor
Regional Programme Adviser Interim Day rate Home based with occasional travel Initially to 31 March 2027 Potential to extend Sellick Partnership has been exclusively retained to recruit an experienced Regional Programme Adviser for a high-profile national public-sector programme working across local government, central government, housing, regeneration and public land/assets . This is a stakeholder-led programme role and we are specifically looking for candidates with experience working within, or extensively alongside, local government. The role Working closely with senior programme colleagues, you will support delivery across councils, combined authorities and government departments. Responsibilities will include: Building effective relationships with councils and other public-sector stakeholders Supporting projects around housing, regeneration, public land/assets and government funding Analysing complex data and performance information and identifying the key messages Turning analysis into clear written reports, briefing papers and verbal updates Monitoring project pipelines, risks, milestones and delivery progress Supporting funding administration, assessment, monitoring and reporting Organising meetings, events and webinars Confidently participating in and facilitating meetings, webinars and Board-level activity Research, quality assurance and wider programme support. About you - please read before applying To be considered, you must be able to demonstrate: Experience working within or closely with local government/public-sector organisations Strong stakeholder-management skills, ideally dealing with people at different levels of seniority An understanding of political environments and how to communicate appropriately with officers, senior leaders and elected Members Strong experience analysing information/data and turning it into clear, accessible outputs Excellent written communication and report-writing skills Experience managing multiple projects, workstreams, deadlines and priorities Confidence presenting information verbally and contributing to meetings/events Strong organisation and attention to detail A genuine interest in housing, regeneration, property/public assets and place-based delivery Direct property, housing or regeneration experience is advantageous but not essential. However, strong local-government experience, stakeholder engagement and analytical/programme skills are essential. This is not a general project administration role. We are looking for someone who can work independently, analyse complex information, communicate confidently with senior stakeholders and understand the sensitivities of working across politically led public-sector organisations. Interested? If you meet the essential requirements above, please apply with an up-to-date CV clearly demonstrating your local-government experience, stakeholder engagement, data/analytical skills, programme/project delivery and written/verbal communication experience. Applications that do not demonstrate the core public-sector, stakeholder and analytical requirements are unlikely to be progressed. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
About Us Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that help people improve their lives, in areas ranging from housing and employment to education and health & wellbeing. Our work spans project development, project management and project finance, funded by a group of pioneering social investors who, like us, are motivated by improving lives and changing the system for the better. Our services are typically delivered through individual project entities, incorporated to manage the project and related investment. BOP's headcount, income and project portfolio has approximately doubled in the last 5 years and we expect a similar rate of growth in the coming years. About the opportunity This is a new, shared role in our Enablement Team, created to add capacity in an area of growing demand across our programmes. Around half of the role's time will be dedicated to our Single Homelessness Support (SHPS) programme, with the remainder supporting compliance, contracts and coordination work across the wider BOP portfolio. Blending the strengths of a programme coordinator with a documented track record in compliance mobilisation, the successful candidate will be highly organised and process-oriented, comfortable chasing actions and deadlines, with the experience to manage routine contract, data protection and compliance matters independently while escalating more complex ones to specialists. The successful candidate will be confident working in a supportive, collaborative team and will work closely with the Head of Quality Assurance and Compliance to produce first drafts of key compliance and data protection documentation. The role will play an important role in our Enablement Team (covering People, Digital, Impact, ESG and Quality & Assurance functions) as BOP enters a key period of growth. Quality and continuous improvement are at the heart of everything we do, through collaborative design, flexible delivery and clear accountability rather than a traditional top-down model. This role sits at the centre of that approach; while legal and compliance rigour is non-negotiable, we're looking for someone who wants to help shape and improve ways of working and systemic change. Responsibilities Your responsibilities will include: Compliance & Contract Assurance Acting as a first line of assurance across contracts, data protection and quality documentation - identifying gaps, inconsistencies or risks before they escalate, and ensuring processes are followed consistently across portfolio. Owning the SHPS contracting process, tracking amendments, managing signatures, and keeping documentation complete and up to date. Preparing and managing simple agreements and standard templates from existing precedents, escalating complex matters to the investment team and external counsel. Data Protection Providing assurance that core data protection documentation is in place during the mobilisation phase and reflects operational practice; flagging risks and gaps to the Head of QA & Compliance. Drafting standard data sharing agreements (DSAs) from approved templates, coordinating reviews, signatures and renewals, and working with the Head of QA & Compliance on non-standard arrangements. Preparing first drafts of Data Protection Impact Assessments (DPIAs) across programmes, escalating where specialist input is required. Quality Assurance Supporting the continuous improvement of our Quality Management System, helping embed consistent standards and practice across programmes. Preparing first drafts of Quality Assurance Frameworks (QAFs) on a per-programme basis. Preparing first drafts of Operational Toolkits to support transparency, operationalise contractual requirements and programme delivery. Collating risk registers and contributing potential first additions, with an eye to identifying patterns or recurring risks across programme mobilisations. Programme & Financial Administration Owning the SHPS invoicing and payment tracking process, coordinating with delivery partners, checking invoices against budgets and financial models, and following up outstanding actions. Keeping key actions, deadlines and legal and operational tasks actively managed and followed through. Given the nature of this role, we're looking for demonstrated experience or relevant qualifications rather than transferable skills alone. Essential experience Contracts, Legal & Compliance Experience: demonstrated experience managing contractual and compliance matters independently from precedents, escalating complex issues appropriately. Data Protection: demonstratedexperience in data protection or relevant certified training (practitioner status not essential); confident drafting DPIAs and DSAs, with an understanding of the opportunities and risks AI presents from a data protection perspective. Compliance & Quality Assurance: a compliance and QA skill set, comfortable drafting initial frameworks, toolkits and risk documentation independently. Skills and experience We will be looking for you to demonstrate strengths in the following competencies: A passion for making a positive difference to the lives of vulnerable people. Organisation & Coordination: highly organised and process-oriented, comfortable owning multiple workstreams and deadlines. Communication: a clear communicator verbally and in writing, able to adapt style and detail for different audiences across the organisation. Autonomy: takes ownership of tasks and manages own time in a hybrid working pattern. Relationship Building & Teamwork: builds credible, trusting relationships internally and externally. Adaptable: flexible and an advocate for change. IT & Data Skills: strong Microsoft Office and Excel skills; embraces new applications and technologies What we will offer you • We are a flexible employer and we will support you to ensure you achieve a healthy work life balance. • You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people's lives and public sector reform. • You will get 25 days' annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional 'gifted' day/s between Christmas and New Year. • We offer a Salary Sacrifice Pension Scheme. • We offer Life Insurance, Income Protection Insurance and Wellbeing benefits & resources. • We also offer Private Medical Insurance on reaching 6 months in post (for permanent roles) • You will be able to access Learning and Development opportunities. Application process/next steps You'll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. NB We value authenticity and are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application. If you are shortlisted, we'll invite you to the next step, which will be first and second round interviews with some of our colleagues. Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.
Oct 21, 2026
Full time
About Us Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that help people improve their lives, in areas ranging from housing and employment to education and health & wellbeing. Our work spans project development, project management and project finance, funded by a group of pioneering social investors who, like us, are motivated by improving lives and changing the system for the better. Our services are typically delivered through individual project entities, incorporated to manage the project and related investment. BOP's headcount, income and project portfolio has approximately doubled in the last 5 years and we expect a similar rate of growth in the coming years. About the opportunity This is a new, shared role in our Enablement Team, created to add capacity in an area of growing demand across our programmes. Around half of the role's time will be dedicated to our Single Homelessness Support (SHPS) programme, with the remainder supporting compliance, contracts and coordination work across the wider BOP portfolio. Blending the strengths of a programme coordinator with a documented track record in compliance mobilisation, the successful candidate will be highly organised and process-oriented, comfortable chasing actions and deadlines, with the experience to manage routine contract, data protection and compliance matters independently while escalating more complex ones to specialists. The successful candidate will be confident working in a supportive, collaborative team and will work closely with the Head of Quality Assurance and Compliance to produce first drafts of key compliance and data protection documentation. The role will play an important role in our Enablement Team (covering People, Digital, Impact, ESG and Quality & Assurance functions) as BOP enters a key period of growth. Quality and continuous improvement are at the heart of everything we do, through collaborative design, flexible delivery and clear accountability rather than a traditional top-down model. This role sits at the centre of that approach; while legal and compliance rigour is non-negotiable, we're looking for someone who wants to help shape and improve ways of working and systemic change. Responsibilities Your responsibilities will include: Compliance & Contract Assurance Acting as a first line of assurance across contracts, data protection and quality documentation - identifying gaps, inconsistencies or risks before they escalate, and ensuring processes are followed consistently across portfolio. Owning the SHPS contracting process, tracking amendments, managing signatures, and keeping documentation complete and up to date. Preparing and managing simple agreements and standard templates from existing precedents, escalating complex matters to the investment team and external counsel. Data Protection Providing assurance that core data protection documentation is in place during the mobilisation phase and reflects operational practice; flagging risks and gaps to the Head of QA & Compliance. Drafting standard data sharing agreements (DSAs) from approved templates, coordinating reviews, signatures and renewals, and working with the Head of QA & Compliance on non-standard arrangements. Preparing first drafts of Data Protection Impact Assessments (DPIAs) across programmes, escalating where specialist input is required. Quality Assurance Supporting the continuous improvement of our Quality Management System, helping embed consistent standards and practice across programmes. Preparing first drafts of Quality Assurance Frameworks (QAFs) on a per-programme basis. Preparing first drafts of Operational Toolkits to support transparency, operationalise contractual requirements and programme delivery. Collating risk registers and contributing potential first additions, with an eye to identifying patterns or recurring risks across programme mobilisations. Programme & Financial Administration Owning the SHPS invoicing and payment tracking process, coordinating with delivery partners, checking invoices against budgets and financial models, and following up outstanding actions. Keeping key actions, deadlines and legal and operational tasks actively managed and followed through. Given the nature of this role, we're looking for demonstrated experience or relevant qualifications rather than transferable skills alone. Essential experience Contracts, Legal & Compliance Experience: demonstrated experience managing contractual and compliance matters independently from precedents, escalating complex issues appropriately. Data Protection: demonstratedexperience in data protection or relevant certified training (practitioner status not essential); confident drafting DPIAs and DSAs, with an understanding of the opportunities and risks AI presents from a data protection perspective. Compliance & Quality Assurance: a compliance and QA skill set, comfortable drafting initial frameworks, toolkits and risk documentation independently. Skills and experience We will be looking for you to demonstrate strengths in the following competencies: A passion for making a positive difference to the lives of vulnerable people. Organisation & Coordination: highly organised and process-oriented, comfortable owning multiple workstreams and deadlines. Communication: a clear communicator verbally and in writing, able to adapt style and detail for different audiences across the organisation. Autonomy: takes ownership of tasks and manages own time in a hybrid working pattern. Relationship Building & Teamwork: builds credible, trusting relationships internally and externally. Adaptable: flexible and an advocate for change. IT & Data Skills: strong Microsoft Office and Excel skills; embraces new applications and technologies What we will offer you • We are a flexible employer and we will support you to ensure you achieve a healthy work life balance. • You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people's lives and public sector reform. • You will get 25 days' annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional 'gifted' day/s between Christmas and New Year. • We offer a Salary Sacrifice Pension Scheme. • We offer Life Insurance, Income Protection Insurance and Wellbeing benefits & resources. • We also offer Private Medical Insurance on reaching 6 months in post (for permanent roles) • You will be able to access Learning and Development opportunities. Application process/next steps You'll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. NB We value authenticity and are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application. If you are shortlisted, we'll invite you to the next step, which will be first and second round interviews with some of our colleagues. Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.
Location: Newcastle Depending on the needs of the service, there is potential for limited flexible/hybrid working within this role. Arrangements will be discussed with the successful candidate. Salary: Grade 5 - £38, 724 or Grade 6 - £44,323 per annum depending on experience Full time: 35 per week Contract: Permanent Closing date: Tuesday 10th November 2026 at 11.30 pm Join Shelter as a Housing Solicitor, in our mission to drive systemic change and fight for Justice. If you are a dedicated Solicitor with a strong commitment to addressing the housing crisis we welcome you to apply for this role. At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Solicitor to defend the right to a safe, and secure home. Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don't just change lives-they shape a fairer housing system. About the role Using your legal expertise, you will play a key role in tackling housing injustice and unfair housing practices. You will be working under our Legal Aid contract, delivering legal advice and representing tenants at court where needed. Delivering systemic change through legal challenge to prevent homelessness will also be a considerable part of the role. You will also work with the team in the Hub to help make sure people in the community are aware of their housing rights and how to enforce them, as well as providing support to Trainee Solicitors and Legal Advisers, ensuring good practice and compliance. About You Qualified as a Solicitor, you will have a strong knowledge of housing law and substantial experience of managing a wide range of housing cases. You have strong skills in court advocacy, litigation, report writing, file reviews and are able to meet financial targets. You will be able to meet the 2018 SQM supervisor standard in housing and be able to demonstrate experience of working under a legal aid contract. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About The Team Our Legal Service provides specialist legal knowledge across Shelter through four teams covering Community Legal advice, Strategic Litigation, the National Legal Team and Legal Support Team. You will be part of our Community Legal Team, who are based across our 11 hub locations and work alongside hub colleagues every day to fight housing injustice and deliver systemic change relating to housing practice in our local communities. Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team, administration team as well as support services which include Housing First and DIY skills service. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager. We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East. About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. How to Apply Please submit your CV with a supporting statement with responses to the 'About You' points 1-7 outlined in bold in the job description. The statement should be no more than 1000 words. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses: We prioritise diversity and have an inclusive and open mindset Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Recruitment Agencies Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Oct 21, 2026
Full time
Location: Newcastle Depending on the needs of the service, there is potential for limited flexible/hybrid working within this role. Arrangements will be discussed with the successful candidate. Salary: Grade 5 - £38, 724 or Grade 6 - £44,323 per annum depending on experience Full time: 35 per week Contract: Permanent Closing date: Tuesday 10th November 2026 at 11.30 pm Join Shelter as a Housing Solicitor, in our mission to drive systemic change and fight for Justice. If you are a dedicated Solicitor with a strong commitment to addressing the housing crisis we welcome you to apply for this role. At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Solicitor to defend the right to a safe, and secure home. Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don't just change lives-they shape a fairer housing system. About the role Using your legal expertise, you will play a key role in tackling housing injustice and unfair housing practices. You will be working under our Legal Aid contract, delivering legal advice and representing tenants at court where needed. Delivering systemic change through legal challenge to prevent homelessness will also be a considerable part of the role. You will also work with the team in the Hub to help make sure people in the community are aware of their housing rights and how to enforce them, as well as providing support to Trainee Solicitors and Legal Advisers, ensuring good practice and compliance. About You Qualified as a Solicitor, you will have a strong knowledge of housing law and substantial experience of managing a wide range of housing cases. You have strong skills in court advocacy, litigation, report writing, file reviews and are able to meet financial targets. You will be able to meet the 2018 SQM supervisor standard in housing and be able to demonstrate experience of working under a legal aid contract. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About The Team Our Legal Service provides specialist legal knowledge across Shelter through four teams covering Community Legal advice, Strategic Litigation, the National Legal Team and Legal Support Team. You will be part of our Community Legal Team, who are based across our 11 hub locations and work alongside hub colleagues every day to fight housing injustice and deliver systemic change relating to housing practice in our local communities. Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team, administration team as well as support services which include Housing First and DIY skills service. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager. We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East. About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. How to Apply Please submit your CV with a supporting statement with responses to the 'About You' points 1-7 outlined in bold in the job description. The statement should be no more than 1000 words. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses: We prioritise diversity and have an inclusive and open mindset Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Recruitment Agencies Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
This role will be based within the Housing and Outreach support team (HOST) and you will be based at our new supported housing project in Maidenhead. We are looking for individuals who have excellent administration and communication skills who can relate well to young people. We are looking for someone who can work flexibly with a can do attitude who can undertake a varied role. You will be responsible for the safety and security of the building and in the absence of the transition to independence facilitator you will offer support to the young people. Other parts of the role will include reporting and tracking repairs, ordering items for the home including cleaning products, overseeing voids including cleaning and decorating, inducting new residents to the property, cleaning and day to day maintenance, rents and benefits support, guest management and behaviour management. Key responsibilities include: Experience running a large building, including managing external contractors, tracking and reporting repairs, ordering household supplies and handling guest management. Hands-on ability to complete small maintenance and decorative jobs around the home, as well as overseeing the turnaround of void properties (including cleaning and decorating). Proven experience working with young people, with the ability to manage behavior, conduct resident inductions, and step in to offer direct support when required. Financial competency to assist with rents and benefits support, alongside managing petty cash reconciliation. Ability to work early shifts starting at 8am and late shifts finishing at 10pm.
Oct 20, 2026
Full time
This role will be based within the Housing and Outreach support team (HOST) and you will be based at our new supported housing project in Maidenhead. We are looking for individuals who have excellent administration and communication skills who can relate well to young people. We are looking for someone who can work flexibly with a can do attitude who can undertake a varied role. You will be responsible for the safety and security of the building and in the absence of the transition to independence facilitator you will offer support to the young people. Other parts of the role will include reporting and tracking repairs, ordering items for the home including cleaning products, overseeing voids including cleaning and decorating, inducting new residents to the property, cleaning and day to day maintenance, rents and benefits support, guest management and behaviour management. Key responsibilities include: Experience running a large building, including managing external contractors, tracking and reporting repairs, ordering household supplies and handling guest management. Hands-on ability to complete small maintenance and decorative jobs around the home, as well as overseeing the turnaround of void properties (including cleaning and decorating). Proven experience working with young people, with the ability to manage behavior, conduct resident inductions, and step in to offer direct support when required. Financial competency to assist with rents and benefits support, alongside managing petty cash reconciliation. Ability to work early shifts starting at 8am and late shifts finishing at 10pm.
Community Outreach Officer Do you have experience of working in a customer service or community engagement role Do you want to make a Real Difference in Your Community We are looking for a proactive and enthusiastic people to join the team to deliver assertive outreach activities across community-based settings within your local area. If this sounds like you, then apply today! Position: Community Outreach Officer (Crisis & Resilience) Location: Crawley, Mid Sussex, Horsham Salary: £25,500 pro rata Hours: Full-Time 37 hours per week (part time working considered) Contract: Fixed Term contract - Ending 31 March 2027 Closing Date: 30th October 2026 About the Role This role is focused on supporting financial resilience, helping individuals access information, tools, and resources that can improve their financial wellbeing. You will engage directly with members of the community, promoting income maximisation support, benefit entitlement checks, budgeting tools, money-saving advice, and other practical guidance. As a confident and approachable communicator, you will be skilled at initiating conversations and building positive relationships, ensuring people feel comfortable engaging with the support available. You will identify individual needs and, where more complex advice is required, arrange appointments with specialist advisers. Working independently across a variety of community locations, you will build and maintain strong partnerships with local organisations and stakeholders, helping to extend the reach and impact of the service. About You We are looking for people with experience of customer engagement or community outreach in a range of environments. This may have been gained in roles/environments such as customer service, administration, hospitality, social care, community support. Most importantly, you will be/have: A confident and engaging communicator with the ability to build rapport quickly. An inquisitive and proactive approach to supporting people. Comfortable working autonomously in community settings. The ability to develop trusted relationships with partner organisations and stakeholders. The ability to learn new information quickly and confidently identify when specialist advice is required. Passionate about supporting individuals to improve their financial wellbeing and access the support available to them. This is an excellent opportunity for someone who enjoys working directly with communities, making a positive impact, and helping people access the information and support they need to thrive. About the Organisation Join an independent charity and member of the Citizens Advice Network providing independent, free and confidential advice to the public on the problems they face. The charity support over 30,000 people a year on more than 80,000 problems. What s on Offer The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth, plus: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave Workplace pension: Auto-enrolment into our pension scheme The organisation is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability. Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker, Money and Debt Advisor, Money and Debit Advice, Money Advisor, Money and Debt Officer, Community, Community Outreach, Community Officer, Community Engagement Officer, Community Engagement. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Oct 20, 2026
Contractor
Community Outreach Officer Do you have experience of working in a customer service or community engagement role Do you want to make a Real Difference in Your Community We are looking for a proactive and enthusiastic people to join the team to deliver assertive outreach activities across community-based settings within your local area. If this sounds like you, then apply today! Position: Community Outreach Officer (Crisis & Resilience) Location: Crawley, Mid Sussex, Horsham Salary: £25,500 pro rata Hours: Full-Time 37 hours per week (part time working considered) Contract: Fixed Term contract - Ending 31 March 2027 Closing Date: 30th October 2026 About the Role This role is focused on supporting financial resilience, helping individuals access information, tools, and resources that can improve their financial wellbeing. You will engage directly with members of the community, promoting income maximisation support, benefit entitlement checks, budgeting tools, money-saving advice, and other practical guidance. As a confident and approachable communicator, you will be skilled at initiating conversations and building positive relationships, ensuring people feel comfortable engaging with the support available. You will identify individual needs and, where more complex advice is required, arrange appointments with specialist advisers. Working independently across a variety of community locations, you will build and maintain strong partnerships with local organisations and stakeholders, helping to extend the reach and impact of the service. About You We are looking for people with experience of customer engagement or community outreach in a range of environments. This may have been gained in roles/environments such as customer service, administration, hospitality, social care, community support. Most importantly, you will be/have: A confident and engaging communicator with the ability to build rapport quickly. An inquisitive and proactive approach to supporting people. Comfortable working autonomously in community settings. The ability to develop trusted relationships with partner organisations and stakeholders. The ability to learn new information quickly and confidently identify when specialist advice is required. Passionate about supporting individuals to improve their financial wellbeing and access the support available to them. This is an excellent opportunity for someone who enjoys working directly with communities, making a positive impact, and helping people access the information and support they need to thrive. About the Organisation Join an independent charity and member of the Citizens Advice Network providing independent, free and confidential advice to the public on the problems they face. The charity support over 30,000 people a year on more than 80,000 problems. What s on Offer The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth, plus: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave Workplace pension: Auto-enrolment into our pension scheme The organisation is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability. Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker, Money and Debt Advisor, Money and Debit Advice, Money Advisor, Money and Debt Officer, Community, Community Outreach, Community Officer, Community Engagement Officer, Community Engagement. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Location: London Salary: Competitive, dependent on experience Contract: 6-12 Months Department: Property Services / Repairs and Maintenance About the Role We are currently seeking an organised, proactive and customer-focused Repairs Administrator to join a housing association on a temporary basis. This is an excellent opportunity for an experienced administrator to support a busy repairs and maintenance team, helping to manage repair requests, coordinate contractors and ensure residents receive a responsive and professional service. The successful candidate will be able to hit the ground running, manage a busy workload and provide effective administrative support from day one. Key Responsibilities Receive, log and process repair requests from residents via telephone, email and online systems. Raise repair orders and maintain accurate records on the housing management system. Schedule appointments and coordinate access between residents and contractors. Monitor outstanding repairs and follow up with contractors to ensure work is completed within agreed timescales. Respond to resident enquiries and provide updates on appointments, delays and repair progress. Liaise with surveyors, repairs managers, housing officers and contractors to resolve issues. Identify overdue or urgent repairs and escalate cases appropriately. Assist with general administration, data entry and performance reporting. Essential Requirements Previous experience in administration or customer service, ideally within housing or property maintenance. Excellent communication and telephone skills. Strong organisational skills and attention to detail. Good IT skills, including Microsoft Office and database systems. Ability to manage competing priorities in a fast-paced environment. A flexible, proactive approach and the ability to work independently. Availability to start at short notice. Desirable Experience Experience within a housing association, local authority or social housing environment would be advantageous. Familiarity with responsive repairs, contractor scheduling and housing management systems is desirable. What We Offer An opportunity to gain further experience within the social housing sector. A supportive and professional working environment. Competitive hourly rate, dependent on experience. An opportunity to make an immediate contribution to a busy property services team. How to Apply If you are an experienced administrator who can hit the ground running and support a busy repairs team, we would love to hear from you.
Oct 20, 2026
Seasonal
Location: London Salary: Competitive, dependent on experience Contract: 6-12 Months Department: Property Services / Repairs and Maintenance About the Role We are currently seeking an organised, proactive and customer-focused Repairs Administrator to join a housing association on a temporary basis. This is an excellent opportunity for an experienced administrator to support a busy repairs and maintenance team, helping to manage repair requests, coordinate contractors and ensure residents receive a responsive and professional service. The successful candidate will be able to hit the ground running, manage a busy workload and provide effective administrative support from day one. Key Responsibilities Receive, log and process repair requests from residents via telephone, email and online systems. Raise repair orders and maintain accurate records on the housing management system. Schedule appointments and coordinate access between residents and contractors. Monitor outstanding repairs and follow up with contractors to ensure work is completed within agreed timescales. Respond to resident enquiries and provide updates on appointments, delays and repair progress. Liaise with surveyors, repairs managers, housing officers and contractors to resolve issues. Identify overdue or urgent repairs and escalate cases appropriately. Assist with general administration, data entry and performance reporting. Essential Requirements Previous experience in administration or customer service, ideally within housing or property maintenance. Excellent communication and telephone skills. Strong organisational skills and attention to detail. Good IT skills, including Microsoft Office and database systems. Ability to manage competing priorities in a fast-paced environment. A flexible, proactive approach and the ability to work independently. Availability to start at short notice. Desirable Experience Experience within a housing association, local authority or social housing environment would be advantageous. Familiarity with responsive repairs, contractor scheduling and housing management systems is desirable. What We Offer An opportunity to gain further experience within the social housing sector. A supportive and professional working environment. Competitive hourly rate, dependent on experience. An opportunity to make an immediate contribution to a busy property services team. How to Apply If you are an experienced administrator who can hit the ground running and support a busy repairs team, we would love to hear from you.
Location: London Salary: Competitive, dependent on experience Contract: Temporary 6-12 Month contract Department: Income Management / Housing Start Date: Immediate start preferred About the Role We are currently seeking an organised, proactive and detail-oriented Income Administrator to join a busy income management team within a social housing organisation on a temporary basis. The successful candidate will provide administrative support to the income team, assisting with rent account management, payment monitoring, arrears administration and resident enquiries. You will help ensure rent accounts are maintained accurately, outstanding balances are monitored and residents receive a professional and supportive service. This is an excellent opportunity for someone with strong administrative skills and an understanding of social housing who can hit the ground running and support the team from day one. Key Responsibilities Provide administrative support to the income management and rent collection team. Maintain accurate rent account records and update housing management systems. Monitor rent accounts, identify outstanding balances and assist with arrears reporting. Process payments, adjustments and account information in line with internal procedures. Contact residents regarding rent accounts and outstanding balances, escalating cases where appropriate. Assist income officers with arrears cases, payment arrangements and follow-up actions. Respond to resident enquiries regarding rent payments, balances and account statements. Prepare reports, correspondence and documentation relating to rent accounts and arrears. Liaise with housing officers, income officers and other internal teams to resolve account queries. Ensure records are accurate, confidential and maintained in accordance with data protection requirements. Essential Requirements Previous experience in administration, finance or income management. Strong numerical skills and excellent attention to detail. Good communication and customer service skills. Confident using Microsoft Office, spreadsheets and database systems. Ability to manage competing priorities and meet deadlines. A professional, organised and proactive approach. Ability to work independently and contribute effectively within a busy team. Desirable Experience Experience within a housing association, local authority or social housing environment is highly desirable. Knowledge of rent accounts, income collection, arrears monitoring, housing management systems and welfare benefit-related rent queries would be an advantage. What We Offer Competitive hourly rate, dependent on experience. An opportunity to gain further experience within the social housing sector. A supportive and professional working environment. The opportunity to contribute to an important housing management function. Potential to develop your skills and experience in income management. How to Apply If you are an experienced administrator with strong numerical skills and an interest in social housing, we would love to hear from you. Please submit your CV outlining your relevant experience and availability.
Oct 20, 2026
Seasonal
Location: London Salary: Competitive, dependent on experience Contract: Temporary 6-12 Month contract Department: Income Management / Housing Start Date: Immediate start preferred About the Role We are currently seeking an organised, proactive and detail-oriented Income Administrator to join a busy income management team within a social housing organisation on a temporary basis. The successful candidate will provide administrative support to the income team, assisting with rent account management, payment monitoring, arrears administration and resident enquiries. You will help ensure rent accounts are maintained accurately, outstanding balances are monitored and residents receive a professional and supportive service. This is an excellent opportunity for someone with strong administrative skills and an understanding of social housing who can hit the ground running and support the team from day one. Key Responsibilities Provide administrative support to the income management and rent collection team. Maintain accurate rent account records and update housing management systems. Monitor rent accounts, identify outstanding balances and assist with arrears reporting. Process payments, adjustments and account information in line with internal procedures. Contact residents regarding rent accounts and outstanding balances, escalating cases where appropriate. Assist income officers with arrears cases, payment arrangements and follow-up actions. Respond to resident enquiries regarding rent payments, balances and account statements. Prepare reports, correspondence and documentation relating to rent accounts and arrears. Liaise with housing officers, income officers and other internal teams to resolve account queries. Ensure records are accurate, confidential and maintained in accordance with data protection requirements. Essential Requirements Previous experience in administration, finance or income management. Strong numerical skills and excellent attention to detail. Good communication and customer service skills. Confident using Microsoft Office, spreadsheets and database systems. Ability to manage competing priorities and meet deadlines. A professional, organised and proactive approach. Ability to work independently and contribute effectively within a busy team. Desirable Experience Experience within a housing association, local authority or social housing environment is highly desirable. Knowledge of rent accounts, income collection, arrears monitoring, housing management systems and welfare benefit-related rent queries would be an advantage. What We Offer Competitive hourly rate, dependent on experience. An opportunity to gain further experience within the social housing sector. A supportive and professional working environment. The opportunity to contribute to an important housing management function. Potential to develop your skills and experience in income management. How to Apply If you are an experienced administrator with strong numerical skills and an interest in social housing, we would love to hear from you. Please submit your CV outlining your relevant experience and availability.
Bridgeman Recruitment Services Ltd
City, Sheffield
Bridgeman Recruitment Services are currently recruiting for an experienced Tenant Liaison Officer to join a long-term social housing and refurbishment programme in Sheffield. This is an excellent opportunity for someone looking for stable, long-term work , with the project expected to run for approximately 5 years . The Role You will act as the main point of contact between the contractor, site teams, housing association and tenants throughout the programme of works. Responsibilities will include: Liaising with tenants before, during and after works are completed. Carrying out pre-start and pre-entry visits. Explaining planned works, timescales and potential disruption to residents. Arranging access and appointments with tenants. Dealing with tenant queries, concerns and complaints professionally. Identifying vulnerable residents and escalating any concerns where appropriate. Maintaining accurate records of tenant contact and appointments. Working closely with Site Managers, Project Managers and contractors. Monitoring customer satisfaction and gathering feedback. Attending resident meetings and community engagement events where required. Supporting the site team in resolving issues that could delay the programme. Requirements Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer . Experience within social housing, planned maintenance, refurbishment or construction is highly desirable. Excellent communication and interpersonal skills. Confident dealing with tenants and resolving difficult or sensitive situations. Strong organisational and administration skills. Good IT skills, including Microsoft Office. Full UK driving licence is desirable. This is a fantastic opportunity to secure long-term work on a major 5-year programme in Sheffield.
Oct 20, 2026
Seasonal
Bridgeman Recruitment Services are currently recruiting for an experienced Tenant Liaison Officer to join a long-term social housing and refurbishment programme in Sheffield. This is an excellent opportunity for someone looking for stable, long-term work , with the project expected to run for approximately 5 years . The Role You will act as the main point of contact between the contractor, site teams, housing association and tenants throughout the programme of works. Responsibilities will include: Liaising with tenants before, during and after works are completed. Carrying out pre-start and pre-entry visits. Explaining planned works, timescales and potential disruption to residents. Arranging access and appointments with tenants. Dealing with tenant queries, concerns and complaints professionally. Identifying vulnerable residents and escalating any concerns where appropriate. Maintaining accurate records of tenant contact and appointments. Working closely with Site Managers, Project Managers and contractors. Monitoring customer satisfaction and gathering feedback. Attending resident meetings and community engagement events where required. Supporting the site team in resolving issues that could delay the programme. Requirements Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer . Experience within social housing, planned maintenance, refurbishment or construction is highly desirable. Excellent communication and interpersonal skills. Confident dealing with tenants and resolving difficult or sensitive situations. Strong organisational and administration skills. Good IT skills, including Microsoft Office. Full UK driving licence is desirable. This is a fantastic opportunity to secure long-term work on a major 5-year programme in Sheffield.
Bridgeman Recruitment Services Ltd
City, Manchester
Bridgeman Recruitment Services are currently recruiting for an experienced Tenant Liaison Officer to join a long-term social housing and refurbishment programme in Manchester. This is an excellent opportunity for someone looking for stable, long-term work , with the project expected to run for approximately 5 years . The Role You will act as the main point of contact between the contractor, site teams, housing association and tenants throughout the programme of works. Responsibilities will include: Liaising with tenants before, during and after works are completed. Carrying out pre-start and pre-entry visits. Explaining planned works, timescales and potential disruption to residents. Arranging access and appointments with tenants. Dealing with tenant queries, concerns and complaints professionally. Identifying vulnerable residents and escalating any concerns where appropriate. Maintaining accurate records of tenant contact and appointments. Working closely with Site Managers, Project Managers and contractors. Monitoring customer satisfaction and gathering feedback. Attending resident meetings and community engagement events where required. Supporting the site team in resolving issues that could delay the programme. Requirements Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer . Experience within social housing, planned maintenance, refurbishment or construction is highly desirable. Excellent communication and interpersonal skills. Confident dealing with tenants and resolving difficult or sensitive situations. Strong organisational and administration skills. Good IT skills, including Microsoft Office. Full UK driving licence is desirable. This is a fantastic opportunity to secure long-term work on a major 5-year programme in Manchester.
Oct 20, 2026
Seasonal
Bridgeman Recruitment Services are currently recruiting for an experienced Tenant Liaison Officer to join a long-term social housing and refurbishment programme in Manchester. This is an excellent opportunity for someone looking for stable, long-term work , with the project expected to run for approximately 5 years . The Role You will act as the main point of contact between the contractor, site teams, housing association and tenants throughout the programme of works. Responsibilities will include: Liaising with tenants before, during and after works are completed. Carrying out pre-start and pre-entry visits. Explaining planned works, timescales and potential disruption to residents. Arranging access and appointments with tenants. Dealing with tenant queries, concerns and complaints professionally. Identifying vulnerable residents and escalating any concerns where appropriate. Maintaining accurate records of tenant contact and appointments. Working closely with Site Managers, Project Managers and contractors. Monitoring customer satisfaction and gathering feedback. Attending resident meetings and community engagement events where required. Supporting the site team in resolving issues that could delay the programme. Requirements Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer . Experience within social housing, planned maintenance, refurbishment or construction is highly desirable. Excellent communication and interpersonal skills. Confident dealing with tenants and resolving difficult or sensitive situations. Strong organisational and administration skills. Good IT skills, including Microsoft Office. Full UK driving licence is desirable. This is a fantastic opportunity to secure long-term work on a major 5-year programme in Manchester.
In this role, you will undertake assessments of customers' support needs and associated risks, identifying and allocating suitable placements within supported accommodation where appropriate. Working proactively with a range of internal and external partners, you will help mitigate risks, build positive relationships with customers and agencies, and source or signpost individuals to the support services they need. You will develop and maintain strong partnerships with supported accommodation providers, helping to identify and secure move-on opportunities for customers. Working collaboratively with support providers and external agencies, you will support customers to transition into more permanent housing solutions within both the private and social housing sectors. You will manage a varied caseload, maintaining accurate manual and electronic records to ensure all customer interactions, assessments, outcomes and risk mitigation actions are comprehensively documented. The role also involves investigating and resolving complaints from customers and landlords, working proactively to address issues and achieve positive outcomes for all parties involved. About You You will be an experienced and compassionate housing professional with a strong understanding of housing management, including rent account management, tenancy administration, risk assessments and support planning. You will have significant experience supporting individuals with complex needs, building trusted relationships with accommodation providers, support services and partner agencies, and working collaboratively to secure the most appropriate outcomes for customers. With a good knowledge of local support services, including mental health, health, and welfare and benefits provision, you will be a confident communicator with strong negotiation, advocacy and influencing skills. You will demonstrate excellent customer care, empathy and professionalism, alongside the ability to find innovative solutions, manage competing priorities and adapt to changing demands. Self-motivated and resilient, you will be able to work independently with minimal supervision and remain focused on achieving positive outcomes for customers. Closing Date: 11th October 2026 Interview Date: 22nd October 2026 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
Oct 20, 2026
Full time
In this role, you will undertake assessments of customers' support needs and associated risks, identifying and allocating suitable placements within supported accommodation where appropriate. Working proactively with a range of internal and external partners, you will help mitigate risks, build positive relationships with customers and agencies, and source or signpost individuals to the support services they need. You will develop and maintain strong partnerships with supported accommodation providers, helping to identify and secure move-on opportunities for customers. Working collaboratively with support providers and external agencies, you will support customers to transition into more permanent housing solutions within both the private and social housing sectors. You will manage a varied caseload, maintaining accurate manual and electronic records to ensure all customer interactions, assessments, outcomes and risk mitigation actions are comprehensively documented. The role also involves investigating and resolving complaints from customers and landlords, working proactively to address issues and achieve positive outcomes for all parties involved. About You You will be an experienced and compassionate housing professional with a strong understanding of housing management, including rent account management, tenancy administration, risk assessments and support planning. You will have significant experience supporting individuals with complex needs, building trusted relationships with accommodation providers, support services and partner agencies, and working collaboratively to secure the most appropriate outcomes for customers. With a good knowledge of local support services, including mental health, health, and welfare and benefits provision, you will be a confident communicator with strong negotiation, advocacy and influencing skills. You will demonstrate excellent customer care, empathy and professionalism, alongside the ability to find innovative solutions, manage competing priorities and adapt to changing demands. Self-motivated and resilient, you will be able to work independently with minimal supervision and remain focused on achieving positive outcomes for customers. Closing Date: 11th October 2026 Interview Date: 22nd October 2026 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
Community Outreach Officer Do you have experience of working in a customer service or community engagement role? Do you want to make a Real Difference in Your Community? We are looking for a proactive and enthusiastic people to join the team to deliver assertive outreach activities across community-based settings within your local area. If this sounds like you, then apply today! Position: Community Outreach Officer (Crisis & Resilience) Location: Crawley, Mid Sussex, Horsham Salary: £25,500 pro rata Hours: Full-Time 37 hours per week (part time working considered) Contract: Fixed Term contract - Ending 31 March 2027 Closing Date: 30th October 2026 About the Role This role is focused on supporting financial resilience, helping individuals access information, tools, and resources that can improve their financial wellbeing. You will engage directly with members of the community, promoting income maximisation support, benefit entitlement checks, budgeting tools, money-saving advice, and other practical guidance. As a confident and approachable communicator, you will be skilled at initiating conversations and building positive relationships, ensuring people feel comfortable engaging with the support available. You will identify individual needs and, where more complex advice is required, arrange appointments with specialist advisers. Working independently across a variety of community locations, you will build and maintain strong partnerships with local organisations and stakeholders, helping to extend the reach and impact of the service. About You We are looking for people with experience of customer engagement or community outreach in a range of environments. This may have been gained in roles/environments such as customer service, administration, hospitality, social care, community support. Most importantly, you will be/have: A confident and engaging communicator with the ability to build rapport quickly. An inquisitive and proactive approach to supporting people. Comfortable working autonomously in community settings. The ability to develop trusted relationships with partner organisations and stakeholders. The ability to learn new information quickly and confidently identify when specialist advice is required. Passionate about supporting individuals to improve their financial wellbeing and access the support available to them. This is an excellent opportunity for someone who enjoys working directly with communities, making a positive impact, and helping people access the information and support they need to thrive. About the Organisation Join an independent charity and member of the Citizens Advice Network providing independent, free and confidential advice to the public on the problems they face. The charity support over 30,000 people a year on more than 80,000 problems. What's on Offer The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth, plus: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave Workplace pension: Auto-enrolment into our pension scheme The organisation is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability. Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker, Money and Debt Advisor, Money and Debit Advice, Money Advisor, Money and Debt Officer, Community, Community Outreach, Community Officer, Community Engagement Officer, Community Engagement. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Oct 20, 2026
Full time
Community Outreach Officer Do you have experience of working in a customer service or community engagement role? Do you want to make a Real Difference in Your Community? We are looking for a proactive and enthusiastic people to join the team to deliver assertive outreach activities across community-based settings within your local area. If this sounds like you, then apply today! Position: Community Outreach Officer (Crisis & Resilience) Location: Crawley, Mid Sussex, Horsham Salary: £25,500 pro rata Hours: Full-Time 37 hours per week (part time working considered) Contract: Fixed Term contract - Ending 31 March 2027 Closing Date: 30th October 2026 About the Role This role is focused on supporting financial resilience, helping individuals access information, tools, and resources that can improve their financial wellbeing. You will engage directly with members of the community, promoting income maximisation support, benefit entitlement checks, budgeting tools, money-saving advice, and other practical guidance. As a confident and approachable communicator, you will be skilled at initiating conversations and building positive relationships, ensuring people feel comfortable engaging with the support available. You will identify individual needs and, where more complex advice is required, arrange appointments with specialist advisers. Working independently across a variety of community locations, you will build and maintain strong partnerships with local organisations and stakeholders, helping to extend the reach and impact of the service. About You We are looking for people with experience of customer engagement or community outreach in a range of environments. This may have been gained in roles/environments such as customer service, administration, hospitality, social care, community support. Most importantly, you will be/have: A confident and engaging communicator with the ability to build rapport quickly. An inquisitive and proactive approach to supporting people. Comfortable working autonomously in community settings. The ability to develop trusted relationships with partner organisations and stakeholders. The ability to learn new information quickly and confidently identify when specialist advice is required. Passionate about supporting individuals to improve their financial wellbeing and access the support available to them. This is an excellent opportunity for someone who enjoys working directly with communities, making a positive impact, and helping people access the information and support they need to thrive. About the Organisation Join an independent charity and member of the Citizens Advice Network providing independent, free and confidential advice to the public on the problems they face. The charity support over 30,000 people a year on more than 80,000 problems. What's on Offer The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth, plus: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave Workplace pension: Auto-enrolment into our pension scheme The organisation is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability. Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker, Money and Debt Advisor, Money and Debit Advice, Money Advisor, Money and Debt Officer, Community, Community Outreach, Community Officer, Community Engagement Officer, Community Engagement. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Resident Liaison Officer (RLO) Location: Sutton & West London, with travel across London as required Salary: 35,000 per annum + package Job Type: Permanent, Full-Time The Opportunity We are working with an established contractor specialising in social housing, property maintenance and refurbishment, who is looking to recruit an experienced Resident Liaison Officer to support projects initially based in Sutton and West London. This is an excellent opportunity for a customer-focused professional with experience in social housing, planned maintenance or refurbishment to act as the key point of contact between residents, site teams and clients, ensuring works are communicated effectively and disruption is kept to a minimum. Although the initial focus will be on a Sutton-based project, the successful candidate will need to be flexible and willing to travel to other locations across London to support the company's wider contracts when required. Key Responsibilities Act as the main point of contact for residents throughout refurbishment and maintenance works. Build positive relationships with residents, tenants, clients and site teams. Communicate upcoming works, schedules, access requirements and potential disruption clearly. Arrange appointments and coordinate access to occupied properties. Handle resident queries, concerns and complaints professionally, resolving issues wherever possible. Work closely with site managers, operatives and subcontractors to ensure works run smoothly. Maintain accurate records of resident communications, appointments, feedback and complaints. Monitor resident satisfaction and help ensure projects are delivered with minimal disruption. Support vulnerable residents and provide a professional, empathetic service throughout the works. The Ideal Candidate Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role. Experience within social housing, planned maintenance, property refurbishment or construction would be advantageous. Excellent communication, organisational and relationship-building skills. A professional, approachable and empathetic manner when dealing with residents. Strong administration and record-keeping skills. The ability to manage competing priorities and resolve issues effectively. A full UK driving licence and willingness to travel across Sutton, West London and other London locations as required. What's on Offer? 35,000 annual salary. Company vehicle with fuel card. Laptop, mobile phone and iPad. 20 days' annual leave plus 8 bank holidays. The opportunity to join an established contractor delivering social housing maintenance and refurbishment projects across London. Apply Now If you have experience in resident liaison, tenant engagement or customer service within social housing or construction, and are looking for your next opportunity, we would welcome your application. All applications will be handled confidentially.
Oct 20, 2026
Full time
Resident Liaison Officer (RLO) Location: Sutton & West London, with travel across London as required Salary: 35,000 per annum + package Job Type: Permanent, Full-Time The Opportunity We are working with an established contractor specialising in social housing, property maintenance and refurbishment, who is looking to recruit an experienced Resident Liaison Officer to support projects initially based in Sutton and West London. This is an excellent opportunity for a customer-focused professional with experience in social housing, planned maintenance or refurbishment to act as the key point of contact between residents, site teams and clients, ensuring works are communicated effectively and disruption is kept to a minimum. Although the initial focus will be on a Sutton-based project, the successful candidate will need to be flexible and willing to travel to other locations across London to support the company's wider contracts when required. Key Responsibilities Act as the main point of contact for residents throughout refurbishment and maintenance works. Build positive relationships with residents, tenants, clients and site teams. Communicate upcoming works, schedules, access requirements and potential disruption clearly. Arrange appointments and coordinate access to occupied properties. Handle resident queries, concerns and complaints professionally, resolving issues wherever possible. Work closely with site managers, operatives and subcontractors to ensure works run smoothly. Maintain accurate records of resident communications, appointments, feedback and complaints. Monitor resident satisfaction and help ensure projects are delivered with minimal disruption. Support vulnerable residents and provide a professional, empathetic service throughout the works. The Ideal Candidate Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role. Experience within social housing, planned maintenance, property refurbishment or construction would be advantageous. Excellent communication, organisational and relationship-building skills. A professional, approachable and empathetic manner when dealing with residents. Strong administration and record-keeping skills. The ability to manage competing priorities and resolve issues effectively. A full UK driving licence and willingness to travel across Sutton, West London and other London locations as required. What's on Offer? 35,000 annual salary. Company vehicle with fuel card. Laptop, mobile phone and iPad. 20 days' annual leave plus 8 bank holidays. The opportunity to join an established contractor delivering social housing maintenance and refurbishment projects across London. Apply Now If you have experience in resident liaison, tenant engagement or customer service within social housing or construction, and are looking for your next opportunity, we would welcome your application. All applications will be handled confidentially.
We're looking for an experienced and knowledgeable Leasehold Officer to join our Service Charge & Specialist Leasehold Services team. Our vision is to create communities where everyone has a safe home in a place they're proud to live. We're big and we're local, and residents are at the heart of what we do. Our HEART values are Honest, Efficient, Accountable, Respectful and Trusted. The role You'll deliver specialist leasehold services across Southern Housing's portfolio. You'll manage specialist processes and provide technical support on lease interpretation, consents, permissions, statutory leasehold matters and complex enquiries. You'll work with residents, colleagues, legal representatives and other stakeholders while ensuring our work meets lease obligations, legislation, policy and organisational requirements. The location You'll be based at one of our main offices in Farringdon, Croydon or Sittingbourne, with hybrid working available when appropriate and agreed with your manager. What you'll be doing Provide specialist leasehold advice and guidance to residents, colleagues and stakeholders. Interpret residential leases and explain rights, responsibilities and restrictions. Process consents and permissions, including alterations and subletting applications. Administer notices, registrations, transfers and legal documentation. Support Right to Manage, Right to Acquire, lease extensions and enfranchisement matters. Provide technical support with disputes, breaches, enforcement and complex enquiries. Prepare information and evidence for tribunals, legal proceedings and dispute resolution. Provide specialist leasehold input for new schemes, developments and disposals. What you'll need Experience in leasehold services, property management, housing or a related area. A good understanding of residential leasehold principles and lease interpretation. Experience managing leasehold consents, permissions or specialist administration. Experience handling complex enquiries or casework. Strong organisation and communication skills. Excellent attention to detail. A relevant qualification or equivalent experience at A-Level standard. Closing Date: 28th October 2026 Interview Dates: W/C 9th and 16th November 2026 About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
Oct 20, 2026
Full time
We're looking for an experienced and knowledgeable Leasehold Officer to join our Service Charge & Specialist Leasehold Services team. Our vision is to create communities where everyone has a safe home in a place they're proud to live. We're big and we're local, and residents are at the heart of what we do. Our HEART values are Honest, Efficient, Accountable, Respectful and Trusted. The role You'll deliver specialist leasehold services across Southern Housing's portfolio. You'll manage specialist processes and provide technical support on lease interpretation, consents, permissions, statutory leasehold matters and complex enquiries. You'll work with residents, colleagues, legal representatives and other stakeholders while ensuring our work meets lease obligations, legislation, policy and organisational requirements. The location You'll be based at one of our main offices in Farringdon, Croydon or Sittingbourne, with hybrid working available when appropriate and agreed with your manager. What you'll be doing Provide specialist leasehold advice and guidance to residents, colleagues and stakeholders. Interpret residential leases and explain rights, responsibilities and restrictions. Process consents and permissions, including alterations and subletting applications. Administer notices, registrations, transfers and legal documentation. Support Right to Manage, Right to Acquire, lease extensions and enfranchisement matters. Provide technical support with disputes, breaches, enforcement and complex enquiries. Prepare information and evidence for tribunals, legal proceedings and dispute resolution. Provide specialist leasehold input for new schemes, developments and disposals. What you'll need Experience in leasehold services, property management, housing or a related area. A good understanding of residential leasehold principles and lease interpretation. Experience managing leasehold consents, permissions or specialist administration. Experience handling complex enquiries or casework. Strong organisation and communication skills. Excellent attention to detail. A relevant qualification or equivalent experience at A-Level standard. Closing Date: 28th October 2026 Interview Dates: W/C 9th and 16th November 2026 About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
The Role We are looking for an organised and proactive Housing Complaints Administrator to join a busy Housing Complaints team. This is an excellent opportunity for an experienced administrator who enjoys coordinating workloads, managing competing priorities, and ensuring residents receive a responsive service. The successful candidate will be responsible for managing the complaints inbox, logging and allocating cases to the appropriate teams, tracking responses, and supporting the effective administration of the complaints process. This role is critical in ensuring complaints are handled efficiently and within agreed timescales. Key Responsibilities Manage and monitor the shared Housing Complaints inbox. Log, acknowledge, and process incoming complaints accurately. Allocate complaints to the relevant service areas and investigating officers. Monitor complaint deadlines and escalate overdue actions where required. Update and maintain complaint records on internal systems. Liaise with residents, housing teams, and managers regarding complaint progression. Produce reports and performance information as required. Support the Complaints Team with general administrative duties. Ensure all complaint correspondence and documentation is stored accurately and compliantly. About You To be successful in this role, you will have: Previous administration experience within housing, customer services, complaints, or a similar environment. Experience managing shared inboxes and coordinating workloads. Excellent organisational skills and attention to detail. Strong written and verbal communication skills. The ability to prioritise a high volume of work and meet deadlines. Good IT skills, including Microsoft Outlook, Word, and Excel. A professional and customer-focused approach. Desirable Experience Housing association or local authority experience. Knowledge of housing complaints processes. Experience using CRM or case management systems. Understanding of social housing and resident services.
Oct 20, 2026
Contractor
The Role We are looking for an organised and proactive Housing Complaints Administrator to join a busy Housing Complaints team. This is an excellent opportunity for an experienced administrator who enjoys coordinating workloads, managing competing priorities, and ensuring residents receive a responsive service. The successful candidate will be responsible for managing the complaints inbox, logging and allocating cases to the appropriate teams, tracking responses, and supporting the effective administration of the complaints process. This role is critical in ensuring complaints are handled efficiently and within agreed timescales. Key Responsibilities Manage and monitor the shared Housing Complaints inbox. Log, acknowledge, and process incoming complaints accurately. Allocate complaints to the relevant service areas and investigating officers. Monitor complaint deadlines and escalate overdue actions where required. Update and maintain complaint records on internal systems. Liaise with residents, housing teams, and managers regarding complaint progression. Produce reports and performance information as required. Support the Complaints Team with general administrative duties. Ensure all complaint correspondence and documentation is stored accurately and compliantly. About You To be successful in this role, you will have: Previous administration experience within housing, customer services, complaints, or a similar environment. Experience managing shared inboxes and coordinating workloads. Excellent organisational skills and attention to detail. Strong written and verbal communication skills. The ability to prioritise a high volume of work and meet deadlines. Good IT skills, including Microsoft Outlook, Word, and Excel. A professional and customer-focused approach. Desirable Experience Housing association or local authority experience. Knowledge of housing complaints processes. Experience using CRM or case management systems. Understanding of social housing and resident services.
Howells Solutions Limited
Welwyn Garden City, Hertfordshire
Planned Works Administrator - Social Housing Planned Maintenance Based in Welwyn Garden City Full-Time - Permanent 28,000 - 33,000 per annum + car allowance or company vehicle We are working with a leading social housing contractor to find a Planned Works Administrator to join their team based in Welwyn Garden City, working on planned maintenance and decarbonisation projects within the social housing sector. The role will involve working closely with the operational teams to assist with the day-to-day administration of projects. The successful candidate will also be required to provide occasional Resident Liaison Officer cover during holiday periods, supporting residents and the wider operational team as required. Due to the nature of the role, candidates must hold a full, valid UK driving licence. We are looking for candidates with a strong administration background, ideally within the social housing or construction sector. Duties will include: Handling project documentation, including creating and maintaining plans and reports Updating project management systems, files and forms Coordinating project activities, equipment and resources Liaising with subcontractors, clients and the branch retrofit team Maintaining and updating Excel-based trackers Uploading documentation to various SharePoint sites Downloading and saving documentation from subcontractor portals Providing occasional RLO cover during holiday periods, including liaising with residents and assisting with resident communications Supporting the operational team with RLO-related duties as required Undertaking any ad hoc administrative duties that may arise We are looking for: Previous experience in a similar role, ideally within the social housing or construction sector A full, valid UK driving licence Strong knowledge of Microsoft Office, including Word, Excel and PowerPoint, alongside good general IT skills Excellent communication and organisational skills The ability to work effectively with residents, subcontractors, clients and operational teams A flexible approach and willingness to undertake occasional RLO duties to provide holiday cover You will be working for a modern, forward-thinking business that believes the strengths, skills and personalities of its people are key to the group's success. For your chance to secure this fantastic role, please apply online now!
Oct 20, 2026
Full time
Planned Works Administrator - Social Housing Planned Maintenance Based in Welwyn Garden City Full-Time - Permanent 28,000 - 33,000 per annum + car allowance or company vehicle We are working with a leading social housing contractor to find a Planned Works Administrator to join their team based in Welwyn Garden City, working on planned maintenance and decarbonisation projects within the social housing sector. The role will involve working closely with the operational teams to assist with the day-to-day administration of projects. The successful candidate will also be required to provide occasional Resident Liaison Officer cover during holiday periods, supporting residents and the wider operational team as required. Due to the nature of the role, candidates must hold a full, valid UK driving licence. We are looking for candidates with a strong administration background, ideally within the social housing or construction sector. Duties will include: Handling project documentation, including creating and maintaining plans and reports Updating project management systems, files and forms Coordinating project activities, equipment and resources Liaising with subcontractors, clients and the branch retrofit team Maintaining and updating Excel-based trackers Uploading documentation to various SharePoint sites Downloading and saving documentation from subcontractor portals Providing occasional RLO cover during holiday periods, including liaising with residents and assisting with resident communications Supporting the operational team with RLO-related duties as required Undertaking any ad hoc administrative duties that may arise We are looking for: Previous experience in a similar role, ideally within the social housing or construction sector A full, valid UK driving licence Strong knowledge of Microsoft Office, including Word, Excel and PowerPoint, alongside good general IT skills Excellent communication and organisational skills The ability to work effectively with residents, subcontractors, clients and operational teams A flexible approach and willingness to undertake occasional RLO duties to provide holiday cover You will be working for a modern, forward-thinking business that believes the strengths, skills and personalities of its people are key to the group's success. For your chance to secure this fantastic role, please apply online now!
Job Title: Procurement Call Handler Location: Fully remote candidates can be based anywhere in the UK Salary: £15 per hour Hours: Monday Friday, 40 hours per week (8.30am 5.00pm) Contract Type: Temporary 3-6 months About the Role Our client, a leading provider of housing solutions, is seeking a Procurement Call Handler to join their Property Procurement Team on a temporary basis for 3-6 months. The role will act as the first point of contact for landlords, agents and other stakeholders, handling telephone and email enquiries and providing accurate information and support to the Procurement Team. Key Responsibilities Handle incoming property procurement calls and emails. Respond to new business enquiries from landlords and agents. Provide accurate information and ensure enquiries are dealt with promptly. Liaise with Procurement Officers and Property Administrators to keep customers updated. Support the wider Procurement Team with administration and day-to-day enquiries. Maintain accurate and up-to-date records. Build positive relationships with customers, colleagues and external stakeholders. Provide cover and support to other members of the Procurement Team when required. Ensure company policies, procedures, confidentiality and data protection requirements are followed. Required Skills Previous experience in customer service, call handling, administration, property or procurement. Excellent verbal and written communication skills. Confident and professional telephone manner. Strong organisational skills and attention to detail. Good IT and administration skills. Ability to manage multiple priorities in a remote working environment. Ability to handle confidential information appropriately. Additional Information The successful applicant MUST HOLD A CURRENT ENHANCED DBS CERTIFICATE REGISTERED ON THE UPDATE SERVICE. Please only apply if you meet this requirement and have the relevant experience required. To find out more about the role, please contact Kerrie Collett on (phone number removed), or submit your application today.
Oct 20, 2026
Seasonal
Job Title: Procurement Call Handler Location: Fully remote candidates can be based anywhere in the UK Salary: £15 per hour Hours: Monday Friday, 40 hours per week (8.30am 5.00pm) Contract Type: Temporary 3-6 months About the Role Our client, a leading provider of housing solutions, is seeking a Procurement Call Handler to join their Property Procurement Team on a temporary basis for 3-6 months. The role will act as the first point of contact for landlords, agents and other stakeholders, handling telephone and email enquiries and providing accurate information and support to the Procurement Team. Key Responsibilities Handle incoming property procurement calls and emails. Respond to new business enquiries from landlords and agents. Provide accurate information and ensure enquiries are dealt with promptly. Liaise with Procurement Officers and Property Administrators to keep customers updated. Support the wider Procurement Team with administration and day-to-day enquiries. Maintain accurate and up-to-date records. Build positive relationships with customers, colleagues and external stakeholders. Provide cover and support to other members of the Procurement Team when required. Ensure company policies, procedures, confidentiality and data protection requirements are followed. Required Skills Previous experience in customer service, call handling, administration, property or procurement. Excellent verbal and written communication skills. Confident and professional telephone manner. Strong organisational skills and attention to detail. Good IT and administration skills. Ability to manage multiple priorities in a remote working environment. Ability to handle confidential information appropriately. Additional Information The successful applicant MUST HOLD A CURRENT ENHANCED DBS CERTIFICATE REGISTERED ON THE UPDATE SERVICE. Please only apply if you meet this requirement and have the relevant experience required. To find out more about the role, please contact Kerrie Collett on (phone number removed), or submit your application today.
