EM Tuition is on a mission to close the inequality gap in education by providing inclusive services for all Children and Young People (CYP).
We deliver tailored tutoring interventions for anyone missing out on or struggling to stay in education. Our provision is designed to build confidence, develop relationships, and help the CYPs we work with to progress in life and education.
These are some examples of the challenges facing the CYPs we work with.
We are a small, fast paced team based in Broxbourne, Hertfordshire working directly with Local Authorities and schools to provide an excellent service providing education/therapy interventions to the children in their homes, community and schools.
The successful applicant will be required to work from the office and may be required to attend onsite meetings with their accounts. Home working allowed after probation (upto 2 days per week)
Create long term value for the business
Work with BID Writers to bring in new business.
Build and maintain relationship with all key stakeholders associated with allocated accounts
Manage all enquiries, for example, tutors, schools and parents related to specific accounts,
Create and communicate required information and reports
Attend and lead meetings with the account contacts
Attend planning, review, medical and safeguarding meetings as and when required
Ensure monthly KPI s are met and exceeded
Create and update related documentation for managed account
Build and maintain relationship with Tutors
Analyse and respond to all situations in a calm and professional manner
Help Source & allocate the right Tutor to their allocated contracts
Support tutors in their location with all aspects of their role (lessons plans, communication)
Evaluate, analyse and monitor progress of each tutor and their learners
Create and present monthly reports on performance of contract
Person Specification
Education/Qualifications and or training
Prepared to undertake DSL training
Educated to level 4 or above
2+ years experience of contract/relationship management
Knowledge, skills and behaviours
Requirements
A self-starter with the ability to manage multiple projects and deadlines.
Ability to engage and work collaboratively
Excellent interpersonal, time management and communication skills.
Respect confidentiality
Work in line with GDPR, safeguarding, Equality and Diversity and PREVENT policies
Excellent business acumen, analytical, and statistical skills
Strong business writing skills and ability to produce high quality content
Ability to manage multiple tasks
An understanding of education and related curriculum
An understanding of Special Educational Needs
Company Benefits
In addition to a competitive salary, you will also receive:
Holidays allowance of 32 days inclusive of 8 Bank holidays, annual increase capped at 35 days in total
Disclosure and Barring Service Clearance (DBS check)
Our Company is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.
The success candidates will be required to declare any convictions, cautions, reprimands or final warnings which would not be filtered in line with current guidance, (Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) A criminal record will only be taken into account where the conviction is relevant to the position being applied for, and will not necessarily block candidates from employment. Any decision will depend on the precise nature of the work and the circumstances and background to the offence.
Equal opportunities
EM Tuition is an Equal Opportunity Employer, committed to diversity and inclusion. We have a working environment where we value and respect every individual unique contribution, enabling all of our employees to thrive and achieve their full potential. EM Tuition has a diverse workforce that is representative at all job levels.
Full time role.
Job Type: Full-time
Benefits:
Work Location: In person in Cheshunt