E-commerce Manager

About the Role

We are looking for a passionate E-commerce Manager to lead and grow the online retail presence of a dynamic and expanding business in the food and drink gift sector.

This role combines strategic thinking with hands-on execution, working closely with marketing, logistics, and customer service teams to drive online sales and enhance the customer experience.

Key Responsibilities

• Platform Management: Oversee daily operations of the e-commerce platform, ensuring product listings are accurate, up-to-date, and visually appealing.

• Sales Optimization: Monitor and analyze key performance indicators (KPIs) such as traffic, conversion rates, and sales, implementing strategies to improve performance.

• Digital Marketing Collaboration: Work closely with the marketing team to plan and execute online campaigns, including SEO, SEM, email marketing, and social media initiatives.

• Customer Experience: Ensure the website is user-friendly, mobile-responsive, and optimized for a seamless shopping experience.

• Inventory Coordination: Collaborate with logistics to manage stock levels and ensure timely order fulfillment.

• Reporting: Provide regular performance reports, insights, and recommendations to senior management.

Requirements

• Proven experience in e-commerce, online retail, or digital marketing.

• Familiarity with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).

• Strong understanding of digital marketing strategies and tools.

• Excellent analytical skills with the ability to interpret data and make informed decisions.

• Strong organizational and project management skills.

• Exceptional communication skills, both written and verbal.

• A proactive, results-driven mindset with a passion for online retail.

Benefits

• Competitive salary of 28,000 - 30,000 per annum.

• Opportunity to work with a growing business in a dynamic sector.

• Collaborative and supportive team environment.